Internet Routing Registry and RPKI Tutorial, by Nurul Islam Roman. A tutorial given at APNIC 38.

1. Internet Routing Registry &
RPKI Tutorial
Nurul Islam Roman, APNIC

2. Objectives
• To provide an introduction to the APNIC Routing
Registry
– Explain concepts of the global RR
– Outline the benefits of the APNIC Routing Registry
– Discuss Routing Policy Specification Language (RPSL)
• New Initiative RPKI

3. Overview
• What is IRR?
• Whois DB Recap
• APNIC database and the IRR
• Using the Routing Registry
• Using RPSL in practice
• Benefit of using IRR

4. What is IRR?

5. Prefix Advertise to Internet
• Ingress prefix from downstream:
– Option 1: Customer single home and non portable prefix
• Customer is not APNIC member prefix received from upstream ISP
– Option 2: Customer single home and portable prefix
• Customer is APNIC member receive allocation as service provider but no AS
number yet
– Option 3: Customer multihome and non portable prefix
• Customer is not APNIC member both prefix and ASN received from upstream ISP
– Option 4: Customer multihome and portable prefix
• Customer is APNIC member both prefix and ASN received from APNIC

6. Prefix Filtering BCP [Single home]
• Option 1: Customer single home and non portable prefix
Internet
AS17821
Static 3fff:ffff:dcdc::/48 to
customer WAN Interface
No LoA Check of Cust prefix
upstream
downstream
ISP Prefix
3fff:ffff::/32
Customer Prefix
3fff:ffff:dcdc::/48
NO BGP
Static Default to ISP
WAN Interface

7. Prefix Filtering BCP [Single home]
• Option 2: : Customer single home and portable prefix
Internet
AS17821
Static 2001:0DB8::/32 to
customer WAN Interface
BGP network 2001:0DB8::/32 AS17821 i
Check LoA of Cust prefix
upstream
downstream
ISP Prefix
3fff:ffff::/32
Customer Prefix
2001:0DB8::/32
NO BGP
Static Default to ISP
WAN Interface
Static 2001:0DB8::/32 null0

8. Prefix Filtering [Multihome]
• Option 3: Customer multihome and non portable prefix
Internet
ISP Prefix
3fff:ffff::/32
AS17821
eBGP peering with customer
WAN interface
No LoA Check of Cust prefix
upstream
can not change
Customer Prefix
3fff:ffff:dcdc::/48
AS131107
Check LoA of Cust prefix
Manual process e-mail to tech-c
Automated process route object or RPKI
Nearly same filter requirement as other ISP
AS64500
eBGP peering with both
ISP WAN Interface
upstream
can change
BGP network 3fff:ffff:dcdc::/48 AS64500 i
or aggregate address from gateway router

9. Prefix Filtering [Multihome]
• Option 4: Customer multihome and portable prefix
Internet
ISP Prefix
3fff:ffff::/32
AS17821
Check LoA of Cust prefix
Manual process e-mail to tech-c
Automated process route object or RPKI
upstream
can change
Customer Prefix
2001:0DB8::/32
AS131107
Check LoA of Cust prefix
Manual process e-mail to tech-c
Automated process route object or RPKI
Nearly same filter requirement as other ISP
AS64500
eBGP peering with both
ISP WAN Interface
upstream
can change
BGP network 2001:0DB8::/32 AS64500 i
or aggregate address from gateway router

10. What is a Routing Registry?
• A repository (database) of Internet routing
policy information
• Autonomous Systems exchanges routing information via
BGP
• Exterior routing decisions are based on policy based
rules
• However BGP does not provides a mechanism to
publish/communicate the policies themselves
• RR provides this functionality
• Routing policy information is expressed in a
series of objects
• Stability and consistency of routing
• Network operators share information

11. What is a Routing Registry?
RIPE
RADB CW
APNIC Connect
ARIN, ArcStar, FGC, Verio,
Bconnex, Optus, Telstra, ...
IRR = APNIC RR + RIPE DB + RADB + C&W + ARIN + …

12. What is Routing Policy?
• Description of the routing relationship between
autonomous systems
– Who are my BGP peers?
• Customer, peers, upstream
– What routes are:
• Originated by each neighbour?
• Imported from each neighbour?
• Exported to each neighbour?
• Preferred when multiple routes exist?
– What to do if no route exists?
– What routes to aggregate?

13. Representation of Routing
Policy
AS1 AS2
NET1 NET2
In order for traffic to flow from NET2 to NET1
between AS1 and AS2:
AS1 has to announce NET1 to AS2 via BGP
And AS2 has to accept this information and use it
Resulting in packet flow from NET2 to NET1

14. Representation of Routing Policy
AS1 AS2
NET1 NET2
In order for traffic to flow towards from NET1 to NET2:
AS2 must announce NET2 to AS1
And AS1 has to accept this information and use it
Resulting in packet flow from NET 1 to NET2

15. RPSL
• Routing Policy Specification Language
– Object oriented language
• Based on RIPE-181
– Structured whois objects
• Higher level of abstraction than access lists
• Describes things interesting to routing policy:
– Routes, AS Numbers …
– Relationships between BGP peers
– Management responsibility
RFC
2622
RFC
2725
RFC
2650

16. Routing Policy - Examples
Basic concept
AS 1 AS 2
aut-num: AS1
…
import: from AS2
action pref= 100;
accept AS2
export: to AS2 announce AS1
“action pref” - the lower the value,
the preferred the route
aut-num: AS2
…
import: from AS1
action pref=100;
accept AS1
export: to AS1 announce AS2

17. Routing Policy - Examples
AS 123 AS4 AASS55
More complex example
• AS4 gives transit to AS5, AS10
• AS4 gives local routes to AS123
AS10

18. Routing Policy - Examples
AS 123 AS4 AASS55
aut-num: AS4
import: from AS123 action pref=100; accept AS123
import: from AS5 action pref=100; accept AS5
import: from AS10 action pref=100; accept AS10
export: to AS123 announce AS4
export: to AS5 announce AS4 AS10
export: to AS10 announce AS4 AS5
Not a path
AS10

19. Routing Policy - Examples
transit traffic
over link2
AS123 AS4
More complex example
AS6
private
link1
link3
• AS4 and AS6 private link1
• AS4 and AS123 main transit link2
• backup all traffic over link1 and link3 in event of link2 failure

20. Routing Policy - Examples
AS123 AS4
AS6
private link1
link3
AS representation
transit traffic
over link2
aut-num: AS4
import: from AS123 action pref=100; accept ANY
import: from AS6 action pref=50; accept AS6
import: from AS6 action pref=200; accept ANY
export: to AS6 announce AS4
export: to AS123 announce AS4
full routing received
higher cost for backup route

21. Whois Database Recap

22. APNIC Database
• Public network management database
– APNIC whois database contains:
• Internet resource information and contact details
– APNIC Routing Registry (RR) contains:
• routing information
• APNIC RR is part of IRR
– Distributed databases that mirror each other

23. Database Object
• An object is a set of attributes and values
• Each attribute of an object...
• Has a value
• Has a specific syntax
• Is mandatory or optional
• Is single- or multi-valued
• Some attributes ...
• Are primary (unique) keys
• Are lookup keys for queries
• Are inverse keys for queries
– Object “templates” illustrate this structure

24. Person Object Example
– Person objects contain contact information
Attributes Values
person:
address:
address:
address:
country:
phone:
fax-no:
e-mail:
nic-hdl:
mnt-by:
changed:
source:
Test Person
ExampleNet Service Provider
2 Pandora St Boxville
Wallis and Futuna Islands
TC
+680-368-0844
+680-367-1797
tperson@example.com
TP17-AP
MAINT-ENET-TC
tperson@example.com 20090731
APNIC

25. Database Queries
– Flags used for inetnum queries
None find exact match
- l find one level less specific matches
- L find all less specific matches
- m find first level more specific matches
- M find all More specific matches
- x find exact match (if no match, nothing)
- d enables use of flags for reverse domains
- r turn off recursive lookups

26. Database Protection
• Authorisation
– “mnt-by” references a mntner object
• Can be found in all database objects
• “mnt-by” should be used with every object!
• Authentication
– Updates to an object must pass authentication rule specified by its
maintainer object

27. Prerequisite for Updating Objects
• Create person objects for contacts
• To provide contact info in other objects
• Create a mntner object
• To provide protection of objects
• Protect your person object

28. APNIC Database and the
IRR

29. APNIC Database & the IRR
• APNIC whois Database
– Two databases in one
• Public Network Management Database
– “whois” info about networks & contact persons
• IP addresses, AS numbers etc
• Routing Registry
– contains routing information
• routing policy, routes, filters, peers etc.
– APNIC RR is part of the global IRR

30. Integration of Whois and IRR
• Integrated APNIC Whois Database &
Internet Routing Registry
APNIC
Whois
IRR
IP, ASNs,
reverse domains,
contacts,
maintainers
etc routes, routing
policy, filters,
peers etc
inetnum, aut-num,
domain, person, role,
maintainer
route, aut-num, as-set,
inet-rtr,
peering-set etc.
Internet resources &
routing information

31. Inter-related IRR Objects
inetnum:
202.0.16.0 - 202.0.16.255
…
tech-c: KX17-AP
mnt-by: MAINT-EX
aut-num: AS1
…
tech-c: KX17-AP
mnt-by: MAINT-EX
…
route:
origin:
…
mnt-by: MAINT-EX
person:
…
nic-hdl: KX17-AP
…
mntner: MAINT-EX
…
202.0.16/24
AS1

32. Inter-related IRR Objects
inetnum:
202.0.16.0-202.0.31.255
…
aut-num: AS2
…
aut-num: AS10
…
route: 202.0.16/20
…
origin: AS2
…
as-set:
AS1:AS-customers
members:
AS10, AS11
route-set:
AS2:RS-routes
members:
218.2/20, 202.0.16/20
route: 218.2/20
…
origin: AS2
…
inetnum:
218.2.0.0 - 218.2.15.255
…
aut-num: AS2
…
aut-num: AS11
…
, AS2

33. Hierarchical Authorisation
• mnt-routes
– authenticates creation of route objects
• creation of route objects must pass authentication of mntner referenced in
the mnt-routes attribute
– Format:
• mnt-routes: <mntner>
In:
inetnum aut-num route

34. Authorisation Mechanism
inetnum: 202.137.181.0 – 202.137.196.255
netname: SPARKYNET-TC
descr: SparkyNet Service Provider
…
mnt-by: APNIC-HM
mnt-lower: MAINT-SPARKYNET1-TC
mnt-routes: MAINT-SPARKYNET2-TC
This object can only be modified by APNIC
Creation of more specific objects within this range has to
pass the authentication of MAINT-SPARKYNET1-TC
Creation of route objects matching/within this range has
to pass the authentication of MAINT-SPARKYNET2-TC

35. Creating Route Objects
• Multiple authentication checks:
– Originating ASN
• mntner in the mnt-routes is checked
• If no mnt-routes, mnt-lower is checked
• If no mnt-lower, mnt-by is checked
– AND the address space
• Exact match & less specific route
– mnt-routes etc
– AND the route object mntner itself
• The mntner in the mnt-by attribute
aut-num
inetnum
route
route

36. Creating Route Objects
IP address range
4
inetnum:
202.137.240.0 – 202.137.255.255
mnt-routes: MAINT-WF-EXNET
1
route
aut-num: AS1
mnt-routes: MAINT-WF-EXNET
maintainer
5 3
mntner: MAINT-WF-EXNET
auth: CRYPT-PW klsdfji9234
AS number
route: 202.137.240/20
origin: AS1
1. Create route object and submit to APNIC RR database
2. DB checks aut-num obj corresponding to the ASN in route obj
2
3. Route obj creation must pass auth of mntner specified in aut-num mnt-routes attribute.
4. DB checks inetnum obj matching/encompassing IP range in route obj
5. Route obj creation must pass auth of mntner specified in inetnum mnt-routes attribute.

37. Using RPSL in practice

38. Overview
• Review examples of routing policies expression
– Peering policies
– Filtering policies
– Backup connection
– Multihoming policies

39. RPSL - review
• Purpose of RPSL
– Allows specification of your routing configuration in the public IRR
• Allows you to check “Consistency” of policies and announcements
– Gives opportunities to consider the policies and configuration of
others

40. Address Prefix Range Operator
Operator Meanings
^- Exclusive more specifics of the address
prefix:
E.g. 128.9.0.0/16^- contains all more
specifics of 128.9.0.0/16 excluding
128.9.0.0/16
^+ Inclusive more specific of the address
prefix:
E.g. 5.0.0.0/8^+ contains all more
specifics of 5.0.0.0/8 including 5.0.0.0/8

41. Address Prefix Operator (cont.)
Operator Meanings
^n n = integer, stands for all the length “n”
specifics of the address prefix:
E.g. 30.0.0.0/8^16 contains all the more
specifics of 30.0.0.0/8 which are length of 16
such as 30.9.0.0/16
^n-m m = integer, stands for all the length “n” to
length “m” specifics of the address prefix:
E.g. 30.0.0.0/8^24-32 contains all the more
specifics of 30.0.0.0/8 which are length of 24 to
32 such as 30.9.9.96/28

42. AS-path regular expressions
• Regular expressions
– A context-independent syntax that can represent a wide variety of
character sets and character set orderings
– These character sets are interpreted according to the current The
Open Group Base Specifications (IEEE)
• Can be used as a policy filter by enclosing the
expression in “<“ and “>”.

43. Filter List- Regular Expression
• Like Unix regular expressions
. Match one character
* Match any number of preceding expression
+ Match at least one of preceding expression
^ Beginning of line
$ End of line
Escape a regular expression character
_ Beginning, end, white-space, brace
| Or
() Brackets to contain expression
[ ] Brackets to contain number ranges
Source: www.cisco.com

44. AS-path Regular Expression
Operator Meanings
<AS3> Route whose AS-path contains AS3
<^AS1> Routes whose AS-path starts with AS1
<AS2$> Routes whose AS-path end with AS2
<^AS1 AS2 AS3$> Routes whose AS-path is exactly “1 2 3”
<^AS1 . * AS2$> AS-path starts with AS1 and ends in
AS2 with any number ASN in between
<^AS3+$> AS-path starts with AS3 and ends in
AS3 and
AS3 is the first member of the path and
AS3 occurs one or more times in the
path and no other AS can be present in
the path after AS3

45. AS-path Regular Expression
(cont.)
Operator Meanings
<AS3|AS4> Routes whose AS-path is with AS3
or AS4
<AS3 AS4> Routes whose AS-path with AS3
followed by AS4

46. Common Peering Policies
Internet
AS 1 AS 2 AS 3
• Peering policies of an AS
– Registered in an aut-num object
ISP
(Transit provider) Customer
AS 4 AS 5

47. Common Peering Policies
• Policy for AS3 in the AS2 aut-num object
aut-num: AS2
as-name: SAMPLE-NET
dsescr: Sample AS
import: from AS1 accept ANY
import: from AS3 accept <^AS3+$>
export: to AS3 announce AS2
export: to AS1 announce AS2 AS3
admin-c: TP1-AP
tech-c: TP2-AP
mtn-by: MAINT-SAMPLE-AP
changed: sample@sample.net

48. Transit Provider Policies
Internet
AS 1 AS 2 AS 3
• Peering policies of an AS
– Registered in an aut-num object
ISP
(Transit provider) Customer
AS 4 AS 5

49. ISP Customer – Transit Provider
Policies
• Policy for AS3 and AS4 in the AS2 aut-num object
aut-num: AS2
import: from AS1 accept ANY
import: from AS3 accept <^AS3+$>
import: from AS4 accept <^AS4+$>
export: to AS3 announce ANY
export: to AS4 announce ANY
export: to AS1 announce AS2 AS3 AS4

50. AS-set Object
• Describe the customers of AS2
as-set: AS2:AS-CUSTOMERS
members: AS3 AS4
changed: sample@sample.net
source: APNIC

51. Aut-num Object referring as-set
Object
aut-num: AS2
import: from AS1 accept ANY
import: from AS2:AS-CUSTOMERS accept
<^AS2:AS-CUSTOMERS+$>
export: to AS2:AS-CUSTOMERS announce ANY
export: to AS1 announce AS2 AS2:AS-CUSTOMERS
aut-num: AS1
import: from AS2 accept <^AS2+AS2:AS-CUSTOMERS+$>
export: ………

52. Express Filtering Policy
• To limit the routes one accepts from a peer
– To prevent the improper use of unassigned address space
– To prevent malicious use of another organisation’s address space

53. Filtering Policy
7.7.0.0/20 allocated by
RIR
AS 2 AS 3
Internet
AS3 wants to announce part or all of 7.7.0.0/20 on the global
Internet.
AS2 wants to be certain that it only accepts announcements
from AS3 for address space that has been properly allocated
to AS3.

54. Aut-num Object with Filtering Policy
aut-num: AS2
import: from AS3 accept { 7.7.0.0/20^20-24 }
…….
For an ISP with a growing or changing customer base,
this mechanism will not scale well.
Route-set object can be used.

55. IRRToolSet
• Set of tools developed for using the Internet Routing
Registry (IRR)
• Work with Internet routing policies
– These policies are stored in IRR in the Routing Policy
Specification Language (RPSL)
• The goal of the IRRToolSet is to make routing
information more convenient and useful for network
engineers
– Tools for automated router configuration,
– Routing policy analysis
– On-going maintenance etc.

56. IRRToolSet
• Download: ftp://ftp.isc.org/isc/IRRToolSet/
• Installation needs: lex, yacc and C++ compiler
root@bofh:~ #wget
ftp://ftp.isc.org/isc/IRRToolSet/IRRToolSet-
5.0.1/irrtoolset-5.0.1.tar.gz
root@bofh:~ # tar –zxvf irrtoolset-5.0.1.tar.gz
root@bofh:~ # cd irrtoolset-5.0.1
root@bofh:~irrtoolset-5.0.1# ./configure
root@bofh:~irrtoolset-5.0.1# make
root@bofh:~irrtoolset-5.0.1# make install

57. IRRToolSet
root@bofh:~ whois –h whois.apnic.net AS17821
#####snipped######
mp-import: afi any.unicast {
from AS-ANY accept ANY AND NOT RS-MARTIANS;
} refine {
from AS-ANY action pref = 50;
accept community.contains(17821:50);
from AS-ANY action pref = 30;
accept community.contains(17821:70);
from AS-ANY action pref = 10;
accept community.contains(17821:90);
from AS-ANY action pref = 0; accept ANY;
} refine afi ipv4.unicast {

58. IRR Toolset, RPSL: rtconfig(Contd)
Cisco Specific
@rtconfig set cisco_map_name = <map-name>
@rtconfig set cisco_map_first_no = <no>
@rtconfig set cisco_map_increment_by = <no>
@rtconfig set cisco_prefix_acl_no = <no>
@rtconfig set cisco_aspath_acl_no = <no>
@rtconfig set cisco_pktfilter_acl_no = <no>
@rtconfig set cisco_community_acl_no = <no>
@rtconfig set cisco_access_list_no = <no>
@rtconfig set cisco_max_preference = <no>
@rtconfig networks <ASN-1>
@rtconfig inbound_pkt_filter <if-name> <ASN-1> <rtr-1> <ASN-
2> <rtr-2>

59. IRR Toolset, RPSL: rtconfig(Contd)
Junos Specific
@rtconfig set junos_policy_name = <policy-name>
@rtconfig networks <ASN-1>

60. IRR Toolset, RPSL: rtconfig Input
File(Provision)
router bgp 17821
neighbor 103.4.108.54 remote-as 131107
neighbor 103.4.108.54 version 4
!
# X Communication Ltd
@RtConfig set cisco_access_list_no = 500
@RtConfig set cisco_map_name = "AS58715-IN"
@RtConfig import AS131208 103.4.108.62 AS58715 103.4.108.61
@RtConfig set cisco_access_list_no = 599
@RtConfig set cisco_map_name = "ANY"
@RtConfig export AS131208 103.4.108.62 AS58715 103.4.108.61
!
# xyz Ltd
@RtConfig set cisco_access_list_no = 501
@RtConfig set cisco_map_name = "AS58656-IN"
@RtConfig import AS131208 103.4.108.94 AS58656 103.4.108.93
@RtConfig set cisco_access_list_no = 599
@RtConfig set cisco_map_name = "ANY"
@RtConfig export AS131208 103.4.108.94 AS58656 103.4.108.93
!
end

61. Use of RPSL - RtConfig
• RtConfig
• part of IRRToolSet
• Reads policy from IRR (aut-num, route & -set
objects) and generates router configuration
– vendor specific:
• Cisco, Bay's BCC, Juniper's Junos and Gated/RSd
– Creates route-map and AS path filters
– Can also create ingress / egress filters

62. IRR Toolset, RPSL: Uploading
Configuration
Various ways to upload configuration:
– SNMP Write
– NETCONF XML Based
– Automated Script using expect

63. Why use IRR and RtConfig?
• Benefits of RtConfig
– Avoid filter errors (typos)
– Expertise encoded in the tools that generate the policy rather than
engineer configuring peering session
– Filters consistent with documented policy
• (need to get policy correct though)

64. New Initiative RPKI

65. What is RPKI?
• Resource Public Key Infrastructure (RPKI)
• A robust security framework for verifying the association
between resource holder and their Internet resources
• Created to address the issues in RFC 4593 “Generic
Threats to Routing Protocols”
• Helps to secure Internet routing by validating routes
– Proof that prefix announcements are coming from the legitimate
holder of the resource
65

66. Benefits of RPKI - Routing
• Similar objective as IRR but in a robust and scalable way
• Prevents route hijacking
– A prefix originated by an AS without authorization
– Reason: malicious intent
• Prevents mis-origination
– A prefix that is mistakenly originated by an AS which does not own it
– Also route leakage
– Reason: configuration mistake / fat finger
66

67. BGP Security (BGPsec)
• Extension to BGP that provides improved security for BGP
routing
• Currently an IETF Internet draft
• Implemented via a new optional non-transitive BGP path
attribute that contains a digital signature
• Two things:
– BGP Prefix Origin Validation (using RPKI)
– BGP Path Validation
• Similar efforts in the early days – IDR working group, S-BGP
67

68. RPKI Infrastructure
• A system to manage the creation and storage of digital
certificates and the associated Route Origin Authorization
documents
• Main Components
– Certificate Authority (CA)
– Relying Party (RP)
– Routers with RPKI support
68

69. Issuing Party
• Internet Registries (RIR, NIR, Large LIRs)
• Acts as a Certificate Authority and issues certificates for
customers
• Provides a web interface to issue ROAs for customer
prefixes
• Publishes the ROA records
69
APNIC
RPKI
Engine
publication
MyAPNIC GUI
Repository
rpki.apnic.net

70. Route Origin Authorization (ROA)
• A digital object that contains a list of address prefixes and
one AS number
• It is an authority created by a prefix holder to authorize an
AS Number to originate one or more specific route
advertisements
• Publish an ROA using MyAPNIC
70

71. X.509 Certificate with 3779 Extension
71
• Resource certificates are based
on the X.509 v3 certificate format
(RFC 5280)
• Extended by RFC 3779 – binds a
list of resources (IP, ASN) to the
subject of the certificate
• SIA – Subject Information Access;
contains a URI that references
the directory
X.509 Certificate
RFC 3779
Extension
SIA
Owner's Public Key

72. Relying Party (RP)
72

73. RPKI Components
73

74. Router Origin Validation
• Router must support RPKI
• Checks an RP cache / validator
• Validation returns 3 states:
– Valid = when authorization is found for prefix X
– Invalid = when authorization is found for prefix X but not from ASN Y
– Unknown = when no authorization data is found
• Vendor support:
– Cisco IOS – solid in 15.2
– Cisco IOS/XR – shipped in 4.3.2
– Juniper – shipped in 12.2
– Alcatel Lucent – in development
74

75. How to start?
• Create ROA records in MyAPNIC
• Build an RP cache
• Configure your router to use the cache (or a public one)
• Create BGP policies
75

76. How to build RP Cache
• Download and install from rpki.net
• Instructions here:
https://trac.rpki.net/wiki/doc/RPKI/Installation/UbuntuPacka
ges
76

77. Configure Router to Use Cache
router bgp 17821
…
bgp rpki server tcp 10.0.0.3 port 43779 refresh 60
Bgp rpki server tcp 147.28.0.84 port 93920 refresh 60
77

78. How does it look in BGP Table
78
Network Next Hop Metric LocPrf Weight
Path
* i I198.180.150.0 144.232.9.61 100 0 1239 3927 i
*>
*
*>
*
*>
*
I
I
V198.180.152.0
V
N198.180.155.0
N
199.238.113.9
129.250.11.41
199.238.113.9
129.250.11.41
199.238.113.9
129.250.11.41
0 2914 3927 i
0 2914 3927 i
0 2914 4128 i
0 2914 4128 i
0 2914 22773 i
0 2914 22773 i
199.238.113.9
129.250.11.41
*> N198.180.160.0
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RPKI Lab – Randy Bush
24
r0.sea#sh ip bgp

79. Member Services Helpdesk
-One point of contact for all member enquiries
-Online chat services
Helpdesk hours
9:00 am - 9:00 pm (AU EST, UTC + 10 hrs)
ph: +61 7 3858 3188 fax: 61 7 3858 3199
• More personalised service
– Range of languages:
Bahasa Indonesia, Bengali, Cantonese, English, Hindi, Mandarin,
Thai, etc.
• Faster response and resolution of queries
– IP resource applications, status of requests, obtaining help in
completing application forms, membership enquiries, billing issues
& database enquiries

80. 80

81. Thank You 