The document outlines the plan to open an internet cafe called Echo Net Cafe located in Quezon City, Manila. It details the customer expectations such as fast internet, affordable prices, and comfortable space. It then lists steps to take which include surveying the area, interviewing customers at other establishments, analyzing the results, checking the validity of conclusions, doing a soft opening for a week, and continuously improving service over the first year and beyond. The goal is to meet customer needs and achieve target sales and profit.

1. INTERNET SHOP
ECHO NET CAFE

2. LOCATION
• Manhattan Parkway, Aurora
Boulevard Quezon City.

3. CUSTOMER EXPECTATION
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Fast internet connection
Best and Complete Hardware
Comfortable Place and Best Ambience
Updated software
Affordable Price
Snack Bar
24/7 Availability
Complete Service Offered
Great and approachable crew

4. DEVELOP AN INFORMATION
AND GATHERING PLAN
Survey around the viccinity and other
establishment . For a month with a potential
target market.

5. GATHER INFORMATION
• Interview customer regarding their
experience in different establishedment.
• Make a dry run.

6. ANALYZE THE RESULTS
• Make a chart showing the results gathered
comparing to speculated results.

7. CHECK THE VALIDITY OF
CONCLUSIONS
• Check possible solution and adjustment
from the conclusion gathered.

8. TAKE ACTION
• Soft opening for a week observing the flow
of the customer. Continous gathering
information and custome feedback.
• First year is a struggle it will be the start of
making target sales and profit.
• Always do " beat year ago". Continous
improvement of service and maintainance f
all the assets of the internet shop.

9. Thank You
ECHO INTERNET CAFE
By: Jomalyn V. Tiletile
Total Quality Management

10. Thank You
ECHO INTERNET CAFE
By: Jomalyn V. Tiletile
Total Quality Management