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Brian	D.	Henle	
8151	Bridgetown	Road		Cleves,	OH	45002	|	(513)	368-5758		|		brian.henle@gmail.com	
	
Professional	Experience	
Skyline	Chili	 Cleves,	Ohio	 	 August	2015	–	December	2016	
Shift	Manager	
•	Oversee	daily	shifts	of	10-15	employees	while	ensuring	all	orders	leave	within	company	
	 standard	time	period.	
•	Delegate	employees	to	ensure	daily	shift	duties	were	completed	in	timely	manner.	
•	Responsible	for	purchasing	of	goods	to	ensure	inventory	levels	are	kept	to	store	standard.	
•	Oversee	and	lead	establishment	of	new	FIFO/LIFO	recording/stocking	system.	
•	Co-campaign	local	marketing	strategies	using	various	social	media	outlets	and	in-store	media.	
•	Consult	unsatisfied	customers	and	ensure	customer	satisfaction	is	met.	
•	Handle	conflicting	situations	between	employees	to	ensure	issues	are	solved.	
•	Establish	and	carry	out	community	outreach	program	including	weekly	gift	card	winner.	
•	Execute	new-hire	training	systems,	including	being	lead	manager	to	ensure	all	new-hires	are	
	 properly	taught	food	and	safety	requirements.	
•	Improvisation	and	problem	solving	
•	Conduct	weekly	financial	reports	involving	COG	and	labor	statistics	to	provide	sufficient	
	 information	for	standard	company	goals	to	be	exceeded.	
•	Able	to	perform	numerous	duties	simultaneously		
	
Sullivan	University	 Louisville,	Kentucky	 	 September	2013	–	December	2014	
Resident	Assistant	
•	Created,	conducted	updates,	and	monitored	social	media	outlets	to	connect	with	residents	
	 and	market	established	programs.	
•	Responsible	for	student	development	and	administrative	functions	of	an	assigned	residential	
	 living	area.			
•	Maintained	a	quarterly	budget	to	complete	residential	programming	tasks.	
•	Carried-out	the	planning,	coordination,	and	evaluation	of	residential	programs.			
•	Established	marketing	campaigns	to	promote	planned	residential	programs.	
•	Supported	and	enforced	University	policies	by	confronting	inappropriate	behavior	and	
	 documenting	situations.			
•	Conducted	mediation	and	directed	conflict	resolution	methods.	
	
Gardiner	Point	Resident	Hall	Louisville,	Kentucky	 September	2013	–	December	2014	
Convenience	Store	Attendant	
•	Resolved	customer	complaints,	in	a	timely	and	professional	manner.	
•	Enforced	all	safety	and	security	issues	and	reported	any	and	all	unsafe	conditions.	
•	Maintained	attractive,	correctly	priced,	display	cases.	
•	Handled	transactions	through	a	POS	system.	
•	Provided	excellent	and	consistent	customer	service	to	all	customers.	
•	Oversaw	the	establishment	of	product	inventory	levels.	
•	Assisted	manager	in	purchasing	and	buying	of	new	inventory.	
•	Maintained	quarterly	purchasing	budget.
Education	
Sullivan	University	 Louisville,	Kentucky	
Bachelors	of	Science,	Business	Management	
Honors:	
• Magna	Cum	Laude	
• Multiple	Dean’s	List	
• President’s	Cup	
	
Sullivan	University	 Louisville,	Kentucky	
Associates	of	Science,	Culinary	Arts	
Honors:	
• Summa	Cum	Laude	
• Multiple	Dean’s	List	
• President’s	Cup	
	
Skills	
• Adept	at	MS	Office	Suite	
• Budgeting	
• Conflict	Resolution	
• Crisis	Response	
• Customer	Service	
• Event	Management	
• Inventory	Control	
• Marketing	
• Multitasking	
• Problem	Solving	
• Purchasing	
• Team	Leadership	
• Troubleshooting	
	
Interests	
• Collecting	(ticket	stubs)	
• Cooking	
• International	Business	
• Photography	/	filmography	
• Sports	
• Volunteering

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Brian D Henle Resume

  • 1. Brian D. Henle 8151 Bridgetown Road Cleves, OH 45002 | (513) 368-5758 | brian.henle@gmail.com Professional Experience Skyline Chili Cleves, Ohio August 2015 – December 2016 Shift Manager • Oversee daily shifts of 10-15 employees while ensuring all orders leave within company standard time period. • Delegate employees to ensure daily shift duties were completed in timely manner. • Responsible for purchasing of goods to ensure inventory levels are kept to store standard. • Oversee and lead establishment of new FIFO/LIFO recording/stocking system. • Co-campaign local marketing strategies using various social media outlets and in-store media. • Consult unsatisfied customers and ensure customer satisfaction is met. • Handle conflicting situations between employees to ensure issues are solved. • Establish and carry out community outreach program including weekly gift card winner. • Execute new-hire training systems, including being lead manager to ensure all new-hires are properly taught food and safety requirements. • Improvisation and problem solving • Conduct weekly financial reports involving COG and labor statistics to provide sufficient information for standard company goals to be exceeded. • Able to perform numerous duties simultaneously Sullivan University Louisville, Kentucky September 2013 – December 2014 Resident Assistant • Created, conducted updates, and monitored social media outlets to connect with residents and market established programs. • Responsible for student development and administrative functions of an assigned residential living area. • Maintained a quarterly budget to complete residential programming tasks. • Carried-out the planning, coordination, and evaluation of residential programs. • Established marketing campaigns to promote planned residential programs. • Supported and enforced University policies by confronting inappropriate behavior and documenting situations. • Conducted mediation and directed conflict resolution methods. Gardiner Point Resident Hall Louisville, Kentucky September 2013 – December 2014 Convenience Store Attendant • Resolved customer complaints, in a timely and professional manner. • Enforced all safety and security issues and reported any and all unsafe conditions. • Maintained attractive, correctly priced, display cases. • Handled transactions through a POS system. • Provided excellent and consistent customer service to all customers. • Oversaw the establishment of product inventory levels. • Assisted manager in purchasing and buying of new inventory. • Maintained quarterly purchasing budget.
  • 2. Education Sullivan University Louisville, Kentucky Bachelors of Science, Business Management Honors: • Magna Cum Laude • Multiple Dean’s List • President’s Cup Sullivan University Louisville, Kentucky Associates of Science, Culinary Arts Honors: • Summa Cum Laude • Multiple Dean’s List • President’s Cup Skills • Adept at MS Office Suite • Budgeting • Conflict Resolution • Crisis Response • Customer Service • Event Management • Inventory Control • Marketing • Multitasking • Problem Solving • Purchasing • Team Leadership • Troubleshooting Interests • Collecting (ticket stubs) • Cooking • International Business • Photography / filmography • Sports • Volunteering