The document discusses Matahari Mall's online to offline (o2o) system. The o2o system allows customers to order goods online through Matahari Mall's website and then pay for and collect the goods at a Matahari Department Store location. It was implemented to appeal to customers who don't fully trust online shopping yet. Features of the o2o system include in-store payment, item pickup, and returns. The document also provides steps for how customers can use the o2o system to order online and collect purchases in-store.

1. P R E S E N T E D B Y :
A G N E S K A R T I K A
Online to Offline
MatahariMall.com

2. What is o2o or Online to Offline ?
Online to offline allows you to order goods online
through the website of the Matahari Mall and payment
and collection of goods in Matahari Department Store
of your choice

3. The reason for the use of the System Online to
Offline?
The existence of the belief system of networks
owned by the Lippo Group or the management company
of the Matahari Mall this. Because according to the
concept of offline to online is something new and daring,
so not all businesses can implement this new concept.
Examples offline to online is that we apply when
shopping online, can directly take the ordered goods
directly to the store or at the Matahari Mall.

4. As well as other features of the concept Offline to
Online is to enable consumers to make payments item,
take the items ordered and return the items purchased if
there are defects in Matahari Department Store 132
branches that exist throughout Indonesia.

5. Why implement System Online to Offline?
When viewed in the US, China and Korea, they
already have the system offline, then online and now
leads to the implementation of the new system o2o.
Another example is:
 Amazon saw an opportunity to open up the system
and an offline store.
 Then, Alibaba also want to open the system and an
offline store.

6. Our Matahari Mall, already has a system and an offline
store, launched a system or network online and we directly
apply o2o system. Here we implement new strategies and
different from any other online store. Our strategy is to apply
the system to the customer's trust. What can we give depends
on the customers. For convenience, your order can be sent
directly to the home.
But sometimes if sent home, perhaps you are not
home or are located outside, or if there is a home guard posts
but you forgot to tell you if your shipment has arrived. Then,
with that we are using segmentation to customers.

7. The segmentation that is the presence of a solution
o2o or e-locker. E-Locker is used to pick up items or
products at any time, do I just enter the PIN, then you
can bring home the item or product, directly without any
interaction with anyone. For customers who have
problems of trust, we've proved that holding a roadshow
weekend in the area of South Jakarta.

8. Yet another obstacle in Bandung that there are
still people who have not been shopping online because
of trust. Customers such amount is not small. With our
new offer, it turned out during the Super September
capture new markets. not only those customers who are
already accustomed to online shopping who believe in
us. There are also new people who do not trust online
shopping until now could trust because o2o system that
we apply.

9. How to apply System Online to Offline?
1) Select the product you want at Matahari Mall.com, select the
shipping option o2o and specify the location of the Matahari
Department Store on your choice.
2) Choose a payment option, you can make payments via credit
card, bank transfer, or pay directly at the Matahari Department
Store at the time of pickup.
3) You will get an email and sms confirmation when your order is
ready to be taken in Matahari Department Store.
4) Come to the department store of your choice to bring proof of
transaction and show it to the clerk at the counter Customer
Service.
5) Congratulations! Already ordered goods you can bring back
home! "

10. The Website Of MatahariMall.com

11. The Logo’s & Pictures Of MatahariMall.com