Integrated Time Systems - Who Are We
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This document provides an overview of NOVAtime and its partner ITS's time and attendance software and services. It describes that NOVAtime has been developing workforce management solutions since 1989, and that ITS has been a NOVAtime partner since 2001 specializing in implementation, support, and sales. The document outlines NOVAtime's implementation methodology, categories of software support tickets and response times, and invites the reader to contact them to learn more about their time and attendance solutions.
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Integrated Time Systems - Who Are We
- 1. National “Excellence in Service” Award Winner in Time & Attendance
- 2. • ITS began operations in 1927 and has been a NOVAtime partner since 2001, with Chris Kapenga, CPA as Owner since 2008 • NOVAtime Technology, Inc. was founded in 1989 by Frank Su, CEO • We provide a robust suite of workforce time management solutions for organizations from 25 to 50,000 employees • Business model similar to world-class companies such as Lexus • SaaS or client-server install NOVAtime NOVAtime Team 1 Software Support – Tier 1 Implementation, Configuration and Training Sales Software Support – Tier 2 Software Design, Development and Debugging NOVAtime Team 2 (ITS) Software Support – Tier 1 Implementation, Configuration and Training Sales 9/29/2015 2 Overview
- 3. 9/29/2015 3 Implementation Methodology Assess Plan Design & Build Test Deploy Support
- 4. • Software support needs from customer are categorized and prioritized: Ticket Type Description Response Time Level 1 Incident Any Software failure or interruption that makes it impossible for Customer to operate the Software as needed for processing payroll within the next 24 hours 2 hours Level 2 Incident Any Software failure or interruption that makes it impossible for Customer to operate the Software as needed but payroll does not need to be run within the next 24 hours 4 hours Note: > 95% of calls are answered directly by your support team on first call, and your support team is the same group used for implementation to ensure knowledge of your specific configuration. 9/29/2015 4 Support when Needed
- 6. 69/29/2015 Contact Us Contact Us for all your; • Time and Attendance • Workforce Management Time collection • Advance Scheduling Systems • Vacation, Point System and much more.