Modeling the Customer Journey insights using Structural Equation Modelling. This provides a battery of insights into the causal relationships that exist for Brand X's marketing eco-system.
Earned Media Amplification - Personal Care BrandMasood Akhtar
Our social media measurement approach applied to a popular personal care brand. Here we assess the degree to which PAID media is AMPLIFIED by EARNED media conversations.
Customer Journey Insights using Structural Equation Modelling_BLA GLOBAL 2014Masood Akhtar
This analysis sheds light into the connectedness of one brands' insight ecosystem. Using Structural Equation Modelling we have been able to provide a multitude of insights from; some of the causal relationships that exists, the transmission of offline and digital media to sales, the role of social display versus true social consumer engagement and salient concepts that can help steer content generation
Shows approach which expands the breadth of what marketing-mix models cMichael Wolfe
Much criticism has been levied towards marketing-mix modeling recently. This article shows innovations and proposes solutions for reinventing this powerful marketing measurement tool
This is a case showing how Structural Equation Modeling (SEM0 can be applied to common consumer tracking surveys, media data, web traffic info.,and social media metrics to develop a mapping and quantification of the "customer journey" from awareness to purchase and brand loyalty.
Earned Media Amplification - Personal Care BrandMasood Akhtar
Our social media measurement approach applied to a popular personal care brand. Here we assess the degree to which PAID media is AMPLIFIED by EARNED media conversations.
Customer Journey Insights using Structural Equation Modelling_BLA GLOBAL 2014Masood Akhtar
This analysis sheds light into the connectedness of one brands' insight ecosystem. Using Structural Equation Modelling we have been able to provide a multitude of insights from; some of the causal relationships that exists, the transmission of offline and digital media to sales, the role of social display versus true social consumer engagement and salient concepts that can help steer content generation
Shows approach which expands the breadth of what marketing-mix models cMichael Wolfe
Much criticism has been levied towards marketing-mix modeling recently. This article shows innovations and proposes solutions for reinventing this powerful marketing measurement tool
This is a case showing how Structural Equation Modeling (SEM0 can be applied to common consumer tracking surveys, media data, web traffic info.,and social media metrics to develop a mapping and quantification of the "customer journey" from awareness to purchase and brand loyalty.
Online advertising vs brand building (Nielsen)Alfonso Gadea
1. Click-through rate is not the right metric to measure brand impact – virtually no relationship
exists between clicks and brand metrics or offline sales.
2. There is emerging evidence that brand metrics in response to online campaigns are correlated
with offline sales impact.
3. Online ads can succeed in driving brand impact, though success is not guaranteed and
advertisers must embrace new online branding metrics to separate themselves from the
competition.
Innovations in marketing effectiveness measurement v.2Michael Wolfe
Demonstrates a comprehensive & holistic approach to marketing effectiveness modeling which includes measures of creative effectiveness, long-term ad effects, measuring marketing synergies and a unique approach to measuring the customer-brand experience using social media.
PR Measurement Summit 2016 Session 3: Integrating Digital Measurement Into Tr...CARMA
Victor Benady, Global Creative Director for Grayling conducted a workshop on Integrating Digital Measurement Into Traditional PR Campaigns last October 12th as part of the 2-day PR Measurement Summit. The theme of the event was “Measurement in an Age of Integrated Communications”. This was held last October 12th-13th at the Address Dubai Marina, Dubai, UAE.
Whether it’s advertising via old standbys like TV, newspapers and radio or newer media like mobile and online, earning consumer trust is the holy grail of a successful campaign, according to Nielsen’s latest Trust In Advertising report. The good news for advertisers is that consumers around the globe are more trusting now than they were several years ago. In fact, the study reveals that trust in online advertising is increasing, as is trust in ads on TV, radio and movie screens.
Word-of-mouth recommendations from friends and family, often referred to as earned advertising, are still the most influential, as 84 percent of global respondents across 58 countries to the Nielsen online survey said this source was the most trustworthy. Trust in advertising on branded websites increased 9 percentage points to 69 percent in 2013 as the second most trusted format in 2013, a jump from fourth-place ranking in 2007. Sixty-eight percent of survey respondents indicated that they trust consumer opinions posted online, which ranked third in 2013, up 7 percentage points from 2007.
“While TV remains the front-running format for the delivery of marketing messages based on ad spend, consumers globally are also looking to online media to get information about brands,” said Randall Beard, global head, Advertiser Solutions at Nielsen. “On the flipside, earned advertising channels have empowered consumers to advocate for their favorite brands, something that shouldn’t go unnoticed by brand advertisers.”
Cross-media behavioral measurement is the analysis of multiple media channels in concert to quantify the impact each channel has. An insights piece by Havas Digital.
Online advertising vs brand building (Nielsen)Alfonso Gadea
1. Click-through rate is not the right metric to measure brand impact – virtually no relationship
exists between clicks and brand metrics or offline sales.
2. There is emerging evidence that brand metrics in response to online campaigns are correlated
with offline sales impact.
3. Online ads can succeed in driving brand impact, though success is not guaranteed and
advertisers must embrace new online branding metrics to separate themselves from the
competition.
Innovations in marketing effectiveness measurement v.2Michael Wolfe
Demonstrates a comprehensive & holistic approach to marketing effectiveness modeling which includes measures of creative effectiveness, long-term ad effects, measuring marketing synergies and a unique approach to measuring the customer-brand experience using social media.
PR Measurement Summit 2016 Session 3: Integrating Digital Measurement Into Tr...CARMA
Victor Benady, Global Creative Director for Grayling conducted a workshop on Integrating Digital Measurement Into Traditional PR Campaigns last October 12th as part of the 2-day PR Measurement Summit. The theme of the event was “Measurement in an Age of Integrated Communications”. This was held last October 12th-13th at the Address Dubai Marina, Dubai, UAE.
Whether it’s advertising via old standbys like TV, newspapers and radio or newer media like mobile and online, earning consumer trust is the holy grail of a successful campaign, according to Nielsen’s latest Trust In Advertising report. The good news for advertisers is that consumers around the globe are more trusting now than they were several years ago. In fact, the study reveals that trust in online advertising is increasing, as is trust in ads on TV, radio and movie screens.
Word-of-mouth recommendations from friends and family, often referred to as earned advertising, are still the most influential, as 84 percent of global respondents across 58 countries to the Nielsen online survey said this source was the most trustworthy. Trust in advertising on branded websites increased 9 percentage points to 69 percent in 2013 as the second most trusted format in 2013, a jump from fourth-place ranking in 2007. Sixty-eight percent of survey respondents indicated that they trust consumer opinions posted online, which ranked third in 2013, up 7 percentage points from 2007.
“While TV remains the front-running format for the delivery of marketing messages based on ad spend, consumers globally are also looking to online media to get information about brands,” said Randall Beard, global head, Advertiser Solutions at Nielsen. “On the flipside, earned advertising channels have empowered consumers to advocate for their favorite brands, something that shouldn’t go unnoticed by brand advertisers.”
Cross-media behavioral measurement is the analysis of multiple media channels in concert to quantify the impact each channel has. An insights piece by Havas Digital.
Insight Address: "Cross-Media Marketing Synergies: Spreading Dollars Across C...iMedia Connection
iMedia Brand Summit - Sept 2010
With consumers adapting rapidly to a cross-media “way of life,” it is now more important than ever for traditional and digital advertisers to understand the value of leveraging multiple media channels to achieve the greatest impact and strongest ROI. In order for this to occur, marketers need to spread their branding budgets across channels to benefit from some of the cost efficiencies that the Internet provides, while capitalizing on the inherent synergies of cross-media advertising.
comScore EVP Erin Hunter, and Doug Chavez, director, digital marketing, Del Monte Foods, will present a brief overview of the current state of the advertising industry, and will highlight advertising across platforms to gain synergy, actively coordinating traditional and digital marketers to capture these incremental gains, and using sound, consistent measurement to evaluate the effectiveness of cross-media campaigns.
Hunter and Chavez will present a detailed analysis of cross-media effectiveness results from a recent campaign. The presentation will include an overview of study objectives, methodology/design and key findings, providing audience members with actionable cross-media insights and a strong argument for considering cross-media strategies.
Gartner webinar social media analytics 23.10.2014Irene Ventayol
Virtually every modern marketer has a presence in social channels, and many use social listening tools to monitor what people say about their brands. Yet despite being a maturing discipline, social analytics remains stubbornly difficult and frustrating to apply. How much is a Facebook fan worth? Does it matter that your "net sentiment" is in the single digits? Your "share of voice" on Twitter is down this week – should you panic? This presentation focuses on the social analytics vendors, techniques, metrics and cases that can help you most.
Retail Media Insights - Digital Retail Media Measurement & Metricsretailmediainsights
In this session, John Morgan covers the fundamentals of how advertising affects consumers' thoughts, intentions and behaviors, how each stage in the advertising process can be measured, and how media and campaign metrics can be applied to digital retail media.
Highlights include:
• Digital Retail Media Defined
• Value Propositions for Consumers, Retailers and Advertisers
• Digital Retail Media Measurement
• Measuring Advertising Campaign Effectiveness
About the Presenter:
John Morgan is the founder of Retail Media Insights and is a leading expert in media network marketing strategy and consumer insights. For more than 20 years, he has provided research expertise to clients in the advertising, media, retail and technology industries. Network operators, retailers and advertisers wanting to increase consumer engagement, ad revenue and ROI seek RMI's in-depth knowledge of placed based media. In addition, validation of revenue models is provided for the investment community through market research and campaign analytics.
GfK NIS and nurago: Measuring Digital Consumer Journeysnurago
GfK NIS and nurago are measuring Digital Consumer Journeys across all media types and customer touchpoints.
We combine Network-centered measuring (NIS) with User-centered metering (nurago).
GfK Network Intelligence Solution’s methodology transfers anonymised, real-time IP traffic into fine-grained metrics to understand cross media and long tail consumer behaviour in motion.
GfK nurago‘s LEOtrace® technology measures and tracks individual user behaviour and application usage
on-device within controlled consumer panels.
Measuring and interpreting traffic on mobile network operator’s backbones helps understanding the long tail of Mobile. Currently, data from 5+ million unique users are anonymously evaluated. NIS is new and tested in 7 countries with 8 operators. Data is enriched with demographics, geographics, device features, and content categorisation into a fully consumer privacy proof solution.
nurago‘s LEOtrace® technology provides Holistic Measurement in smaller samples:
Events and data points measured at the point of origin: Web and App Usage, Communication, Location — then enriched with purchase information, attitudinal user feedbacks – and other media usage.
The combination of both results in multidimensional analysis and robust insights.
The presentation was held at M-Days 2012, Feb 1.
2016 09 29 gf k the impact of mobile and tv advertisementFebelmar
Advertising effectiveness - Multi touch points 2016 09 29 Febelmar event @Vlerick Leuven The impact of mobile and TV advertisement by Bert Hendrickx GfK
Did you know that consumer reviews are trusted 12x more than product descriptions from brands and manufacturers? Considering the importance of consumer reviews, brands should be putting an active effort into managing their social CRM. This paper describes how to build the foundations of successful social CRM.
Listen, Analyze, Inform: Pulling Human Insights from InteractionsAlex Lirtsman
There are more means of communication today than ever before. Conversations that were previously restricted to a few key channels now exist in countless places in the digital space. The interactions happening behind our screens are constantly redefining how we think about communication, which in turn, forces brands to rethink the ways in which they’re engaging with consumers and learning from those interactions.
The volume of conversations online requires brands to have a strategic approach to how they collect, analyze, respond and learn from the information that’s pouring in. It’s not enough to use social listening to inform social messaging. Today’s brands must also be able to apply what they’re learning to the rest of their marketing funnel. How do these insights affect other channels and the overall health of their brand? How can we use this knowledge to move people through the funnel?
Alex Lirtsman, Co-founder & Chief Strategist at Ready Set Rocket, lead this workshop on social listening, social analytics and their impact on the customer journey at Social Media Week NYC and Social Media Week Chicago. In it, he tackled how today’s marketers are mining human insights from data and using that knowledge to effectively communicate with modern consumers, the role of social in driving bottom line ROI, how to effectively structure teams that can generate quality content and how to leverage past data to understand current trends and inform future decisions.
Unlocking brand value with social communitiesSTATSIT
Online brand communities can deliver consumer engagement, loyalty and become a major force for driving revenue. We will be investigating how to evaluate your social community and how to systematically develop it for brand growth. I will be sharing our latest findings from a joint study with WFA (World Federation of Advertisers) and immediate steps you can take to improve your return on social.
The small team in STATSIT has collected over hundreds of millions of social media conversations since 2008, manually classified around 200,000+ of them and conducted over 1,500 projects for over 170 brands.
Demonstration and validation of social media's impact on brand sales and performance and the wealth of insights derived from that. Why social media reflects the "customer experience" and why companies need to understand it and culitvate this experience.
Accenture Social Media PoV - 55m conversations in 55 days Mac Karlekar
While it should come as no surprise that many major CPG brands and retailers are among the top 50 most active social media brands, this new point of view finds different brands are at varying levels of maturity in having a two-way dialogue with consumers. According to Accenture research, consumers want to engage more with CPG brands than with retailers. The success of consumer engagement is making sure fans feel part of the overall brand voice.
Innovations in marketing effectiveness measurement Michael Wolfe
A new and innovative approach in marketing ROI measurement. Goes beyond traditional marketing mix models by 1) developing long-term ad effects measurements, 2) measuring media message and creative, 3) quantifying the interactions or synergies across the marketing mix and 4) measuring the voice-of-the customer through social media
Health Services MarketingHSA 305Designing And Managing.docxpooleavelina
Health Services Marketing
HSA 305
Designing and Managing Integrated Marketing Communications
Kotler, P., Shalowitz, J., & Stevens, R. J. (2008). Strategic marketing for health care organizations. San
Francisco: Jossey-Bass
*
Welcome to Health Services Marketing. In this lesson, we will discuss Designing and Managing Integrated Marketing Communications.
Please go to the next slide.
ObjectivesUpon completion of this lesson, you will be able to:Describe the health care system and the role of marketing
*
Upon completion of this lesson, you will be able to:
Describe the health care system and the role of marketing.
Please go to the next slide.
Marketing Communications RoleRepresent the voice of the brandThe primary mechanisms implemented to establish a dialogue and build relationships with consumersDemonstrate consumers how and why a product is implemented, by what kind of person, and where and whenEducate consumers regarding who makes the product and what the organization and brand representCan provide consumers an incentive or reward for trial or usageEnable organizations to link their brands to other people, places, events, brands, experiences, feelings, and things
In this lesson, we will focus on how marketing communications work, what marketing communications can do for an organization, and how holistic marketers combine and integrate marketing communications. Specifically, we will examine the different forms of mass or personal communications such as advertising, sales promotion, events and experiences and public relations and publicity.
Marketing communications are the instruments organizations use to relate the benefits, positioning, and characters of their brands to consumers. In essence it:
Represent the voice of the brand;
Are the primary mechanisms implemented to establish a dialogue and build relationships with consumers;
Demonstrate consumer how and why a product is implemented, by what kind of person, and where and when;
Educate consumer regarding who makes the product and what the organization and brand represent;
Can provide consumers an incentive or reward for trial or usage;
And
Enable organizations to link their brands to other people, places, events, brands, experiences, feelings, and thing.
All of these are ways in which marketing communications can contribute to brand equity. By establishing the brand in memory and crafting a brand image is how these can contribute to brand equity.
Please go to the next slide.
*
Marketing Communications and Brand EquityCommunication mixMarketing activities
*
Marketing communication mix has six major modes of communications:
Advertising. This is any paid form of non-personal presentation and promotion of ideas, goods, or services by an identified sponsor.
Sales promotion. This is a variety of short-tem incentives to encourage trial or purchase of a product or service.
Events and experiences are organization-sponsored activities and programs designed to create da ...
Author and Download:
http://blog.resonateinsights.com/white-paper-motivations-in-the-marketing-mix/
What’s the difference between a consumer and a customer? Motivation.
Please, download document from original source. Document here for study purposes and personal use.
Measurement and monetizing customer experience with social media.Michael Wolfe
This is a seminal study that provides substantial evidence that social media is not an upper funnel influence on brand awareness, but rather a metric reflecting the customer-brand experience which has a direct impact on customer purchase behavior.
Communications Strategy in the Era of AccountabilityDeola Kayode
This covers the evolving need for marketing communications to deliver on both ubsines and advertising objectives and how to approach this today when brand owners are demanding more
Similar to Insights into the Customer Journey (20)
Message Mix Modeling - Leveraging Creative for Sales GrowthMasood Akhtar
Message Mix Modelling provides an extension to traditional media mix modelling. Here we attribute incremental sales and ROI to media channels, campaigns and messages.
GE Lifesciences - Social Listening for ScientistsMasood Akhtar
Here's a short case study on our unique approach to social media insights based on scientific commentary. Here we were able to size, scale and trend Themes and Topics related to 'Protein Purification'. Insights were (are still being) applied to a multitude of digital content platforms.
Social Listening for Scientists - BLA Case StudyMasood Akhtar
Excerpts in a custom social listening engagement with GE Life-sciences around Protein Purification. This uses our proprietary Language based approach to bring structure to a large body of scientific text data.
Social Media VOC Measurement for AirlinesMasood Akhtar
Here's some snippets from a recent econometrics piece for an airline operator. The operator has struggled for a number of reasons (internal and external). Now wanted to show more accountability for it's marketing spend.
most pricing decisions are made at the SKU level, yet analysed at the brand level. BLA propitiatory modeling approach to optimising SKU level pricing allows for strategic decision making.
Monetising Fan Engagement from Sponsorships and Sports EventsMasood Akhtar
Using tagged media within predictive econometric models is no longer sufficient to monetise sponsorship campaigns. Our Semantic Engagement Index (SEI) decodes the fan engagement from conversations during live sports events. This helps to understand the sponsorship effectiveness is whole new light. Packaging the SEI into an econometrics approach helps to better account for sponsorship and steer future allocations.
Adjusting primitives for graph : SHORT REPORT / NOTESSubhajit Sahu
Graph algorithms, like PageRank Compressed Sparse Row (CSR) is an adjacency-list based graph representation that is
Multiply with different modes (map)
1. Performance of sequential execution based vs OpenMP based vector multiply.
2. Comparing various launch configs for CUDA based vector multiply.
Sum with different storage types (reduce)
1. Performance of vector element sum using float vs bfloat16 as the storage type.
Sum with different modes (reduce)
1. Performance of sequential execution based vs OpenMP based vector element sum.
2. Performance of memcpy vs in-place based CUDA based vector element sum.
3. Comparing various launch configs for CUDA based vector element sum (memcpy).
4. Comparing various launch configs for CUDA based vector element sum (in-place).
Sum with in-place strategies of CUDA mode (reduce)
1. Comparing various launch configs for CUDA based vector element sum (in-place).
Techniques to optimize the pagerank algorithm usually fall in two categories. One is to try reducing the work per iteration, and the other is to try reducing the number of iterations. These goals are often at odds with one another. Skipping computation on vertices which have already converged has the potential to save iteration time. Skipping in-identical vertices, with the same in-links, helps reduce duplicate computations and thus could help reduce iteration time. Road networks often have chains which can be short-circuited before pagerank computation to improve performance. Final ranks of chain nodes can be easily calculated. This could reduce both the iteration time, and the number of iterations. If a graph has no dangling nodes, pagerank of each strongly connected component can be computed in topological order. This could help reduce the iteration time, no. of iterations, and also enable multi-iteration concurrency in pagerank computation. The combination of all of the above methods is the STICD algorithm. [sticd] For dynamic graphs, unchanged components whose ranks are unaffected can be skipped altogether.
Explore our comprehensive data analysis project presentation on predicting product ad campaign performance. Learn how data-driven insights can optimize your marketing strategies and enhance campaign effectiveness. Perfect for professionals and students looking to understand the power of data analysis in advertising. for more details visit: https://bostoninstituteofanalytics.org/data-science-and-artificial-intelligence/
As Europe's leading economic powerhouse and the fourth-largest hashtag#economy globally, Germany stands at the forefront of innovation and industrial might. Renowned for its precision engineering and high-tech sectors, Germany's economic structure is heavily supported by a robust service industry, accounting for approximately 68% of its GDP. This economic clout and strategic geopolitical stance position Germany as a focal point in the global cyber threat landscape.
In the face of escalating global tensions, particularly those emanating from geopolitical disputes with nations like hashtag#Russia and hashtag#China, hashtag#Germany has witnessed a significant uptick in targeted cyber operations. Our analysis indicates a marked increase in hashtag#cyberattack sophistication aimed at critical infrastructure and key industrial sectors. These attacks range from ransomware campaigns to hashtag#AdvancedPersistentThreats (hashtag#APTs), threatening national security and business integrity.
🔑 Key findings include:
🔍 Increased frequency and complexity of cyber threats.
🔍 Escalation of state-sponsored and criminally motivated cyber operations.
🔍 Active dark web exchanges of malicious tools and tactics.
Our comprehensive report delves into these challenges, using a blend of open-source and proprietary data collection techniques. By monitoring activity on critical networks and analyzing attack patterns, our team provides a detailed overview of the threats facing German entities.
This report aims to equip stakeholders across public and private sectors with the knowledge to enhance their defensive strategies, reduce exposure to cyber risks, and reinforce Germany's resilience against cyber threats.
1. Insights into the Consumer Journey
(A Structural Equation Modelling Approach)
2. Our Approach: Structural Equation Modelling
Structural Equation Modelling (SEM) is an advanced statistical technique that allows us to understand
the causal and co-varying relationships that exist between metrics within a traditional sales funnel
concept. Using SEM, we are able to test a series a pre-defined hypotheses, some of which were based
on findings from a media effectiveness modelling project. These were:
1. TV has not been very effective in driving sales volume for Brand X – it might be that the TV
messages and recall do not cut through to awareness.
2. Digital media does not drive brand awareness for Brand X as well as overall offline and mass-media
channels.
3. Intrinsic (experiential) brand attributes drive familiarity for brand X. This is thought to be a key
factor affecting product usage and considered a gateway to new customer acquisition.
4. Extrinsic (externally perceived) product attributes drive purchase intent (consideration) for Brand X.
5. Brand consideration drives Likelihood to recommend to family and friends, an indicator of brand
loyalty; and is generally thought of as a key gateway to product purchase.
6. Positively engaged Earned social media comments operate lower down the sales funnel and are
more directly linked to purchase compared to paid social media adverts and banners. [extended
model not included in this deck].
2
3. Symbols used in SEM
SEM uses symbols to denote relationships between metrics.
Observed
Variable
(i.e. we have
survey data for
this)
Regression:
Causal
relationship
Regression:
Co-varying
relationship
This is an
interaction
that may or
may not be
synergistic
Unobserved
or “latent”
Variable
(a collection or
cluster of
observed
variables with
similar effects
& influence)
3
4. Radio
Communications
Recall
Newspaper
Communications
Recall
Brand
Awareness
Familiarity
From Path to Structural Equation Model
SEM uses Path Diagrams to illustrate relationships between data metrics. The model below is a very simple
illustration of how Radio and Print media are causally connected to brand familiarity. This relationship is
‘mediated’ by brand awareness. Radio and Print are also inter-connected and vary together in similar patterns.
We call this a pattern of covariance between Radio and Print recall.
Introducing an unobserved metric converts a path model into a structural equation model. Here we
structurally link a latent (unobserved) variable that is made up of three survey based brand attributes to
familiarity.
Co-varying
Causal
Intrinsic
brand
attributes
Cares for
my skin
Comforting
Leaves skin
fresh
4
5. The Sales Funnel Concept we modelled using SEM is a
representation of the customer journey
Creative Message
Liking
Media
Communications
Recall
Spontaneous
Brand Awareness
Brand Familiarity
Brand Purchase
Consideration
Data based on total sample (see appendix 2)
In this model we have
attempted to understand the
chain of transmission from
media message liking through
media communications recall,
awareness, familiarity and
measure of purchase intent
(consideration) and loyalty
(likelihood to recommend)
Consumer Journey Model
Brand
Experiential and
Image and
Attributes
5
Likelihood to
Recommend to
family & friends
6. SPONTANEOUS
AWARENESS
TV/CINEMA
RADIO
PRINT
INTERNET
DISPLAY
OUTDOOR
SAMPLING &
TRIAL
TV msg 1
TV msg 3
Message
Liking/Activity
BRAND
FAMILIARITY
PURCHASE
CONSIDERATION
LIKELIHOOD TO
RECOMMEND TO
FAMILY &
FRIENDS
TV msg 4
TV msg 5
TV msg 6
IN-STORE
Kylie’s
corner
Total
Media
Recall
Communications Recall
Brand
Awareness
Protection I
Trust
Keep you
drier
Keep you
smelling
fresh
Gentle on
your skin
Makes you
feel more
comfortable
Designed for
best
Protection
Has
attractive
Packs
Suits your
lifestyle
Fashionable
Brand
TV msg 2
SOCIAL MEDIA
MOBILE
MXIT
Brand
Familiarity
Brand
Consideration
Brand
Recommendation
0.11
0.09
0.14
0.12
0.07
0.04
0.19
0.54
0.67
0.74
0.66
0.66
0.70
0.33
0.40
0.26
0.32
0.18
0.32
0.47
0.14 0.41 0.20
0.14
EMOTIONAL
EXTRINSIC
0.87 0.84 0.86 0.83 0.85
0.79 0.82 0.72 0.78
Outdoor = Billboards, Posters and Taxi Rank advertising
Print = Magazines, newspapers, broadsheets, promo pamphlets
Sampling & Trial = Stokvels, Clinics, School sampling, sampling and school presentations
0.71
Model n = 3381 (Includes 2012, 2013 & 2014 Femcare Sample)
MODEL FIT RMSEA: 0.041 (Good)
Sales Funnel SEM: Consumer Journey
In-store
promotion
Advertising
on the shelf
Stand alone
display
0.30
0.13
0.43
Good Quality Better Price
0.20
ECONOMIC &
VALUE
0.67 0.34
Effectively
absorbs fluid
0.13
Always doing
new things
0.85
0.66
0.62
0.88
7. Key Insights
• TV message liking has been relatively weak in driving communication recall for TV across all campaigns.
– The two most recent TV campaigns (Messages 5 & 6) have been the least effective in driving communications recall
for TV. This is consistent with findings from MMM (econometrics).
– Overall TV’s recall has been weak in driving total media recall.
– This has been a common theme across both MMM and SEM and indicates brand X needs to improve the copy effect.
• Outdoor media is the strongest driver of total media recall.
• In-store merchandising activity, namely shelf advertising and stand-alone display drive s in-store recall and strong brand
recall. There is a co-variance [synergy] between shelf advertising and stand-alone display.
• Overall traditional media has been more effective in driving total media recall than digital media channels.
• Total media recall drives spontaneous brand awareness which drives product trial and usage (familiarity with brand X)
• Emotional brand attributes such as it 'keeps you drier', 'gentle on skin' and 'effectively absorbs fluid' are strongly associated
with brand familiarity.
7
8. Key Insights
• Brand Familiarity is a driver of purchase consideration for brand X. Brand X’s outward appeal (Extrinsic) in terms of
innovation, pack design and fashion drive purchase consideration. These factors are the gateway elements to purchase
consideration and purchase.
• There is a strong link [covariance] between total media recall and the salient ‘Extrinsic’ concept. This could due to the
inclusion of in-store advertising which focused on ensuring a presence on shelves with bright colours.
• Purchase consideration is a core driver of likelihood to recommend to family and friends, a key measure of loyalty. Another
important driver of ‘Likelihood to recommend’ is the concept of ‘Economy and Value’ which is largely driven by quality and
to a lesser degree perceptions of price. The ‘Economic’ concept is strongly linked to the Emotional concept.
8
9. Masood Akhtar
Managing Partner, (EMEA)
Bottom Line Analytics Global
E: ma@bottomlineanalytics.com
M: +44 7970 789 663
www.bottomlineanalytics.com