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Innovation, Socialization & Gamification
On a Dime
Judy Anderson
Director, Meetings & Travel at GameStop
#pcmaCL @JudyRAnderson
• Not a presenter!
• Gen X’er planning for Millennials
• Lean & Mean team
Say hi to Noelle, Samantha & Katie
• GameStop!
Who am I?
#pcmaCL @JudyRAnderson
Who is GameStop?
A global multi-channel video game, consumer
electronics and wireless services retailer with
more than 6,600 stores worldwide.
GameStop makes the most popular
technologies affordable and simple.
#pcmaCL @JudyRAnderson
‣ 4500 Store Managers
• 80% male
• 24-30 yrs
‣ 500 DMs & RDs
‣ 200 Corporate
‣ 2,000 Vendors
‣ 1,500 Tech Brands
‣ 3,000 Consumers
Who is our attendee?
#pcmaCL @JudyRAnderson
• Lean team
• Tight budget
• Need more $$ … Sponsorships
• Engaging our attendees
• Appeal to the Millennials
‣ New & Innovative ideas
What’s our challenge?
#pcmaCL @JudyRAnderson
Innovation will happen!
(hard trend)
Reinvention is up
to you …
(soft trend)
#pcmaCL @JudyRAnderson
Easy Reinvention
‣ Find the program formula that works best for your attendees!
(consistency promotes confidence)
‣ Commit to at least 5 GOOD changes!
‣ Survey responses
‣ Create an “under cover” feedback focus group
‣ ALWAYS ask,
“How can I apply this to my show?”
#pcmaCL @JudyRAnderson
Social
Media
Excite
Engage
Empower
Creative
Savings
Vendor
Love
Pivotal to Reinvention
#pcmaCL @JudyRAnderson
Pivotal to Reinvention
Social
Media
Excite
Engage
Empower
Creative
Savings
Vendor
Love
#pcmaCL @JudyRAnderson
Facebook, 36%
Twitter, 20%
Pinterest, 15%
Email, 16%
Google, 6%
Tumblr, 2%
Other, 6%
Business Insider Intelligence
Social-Generated E-Com Revenue
#pcmaCL @JudyRAnderson
1. Identify what you want to accomplish via social media
2. Figure out where your customers are
Gamers love Twitch!
3. Keep the content flowing
- post regularly & relevant
4. Play it cool – don’t self promote
(80/20 rule)
5. Participate in trending hashtags to gain wider exposure
10 Ways to Socially Sizzle
#pcmaCL @JudyRAnderson
6. Give your posts more pizazz –
include pictures, videos and links
7. Give something away often – have contests
8. Tag fans in photos
9. Hashtag on everything!!!
10. Consolidate with a Multi Channel Social Tool
(HootSuite, Shoutlet, Sendible)
TIP: Keep on top of your social data (and customer insights) with a social media analytic tool
like Shoutlet or Socialbaker
10 Ways to Socially Sizzle
#pcmaCL @JudyRAnderson
Create Social Opportunities
Step N
Repeat
Cool
Visuals
Green
Screens
Hoards of
Zombies!
#pcmaCL @JudyRAnderson
Graffiti Wall
Create Social Opportunities
#pcmaCL @JudyRAnderson
Social
Media
Excite
Engage
Empower
Creative
Savings
Vendor
Love
Pivotal to Reinvention
#pcmaCL @JudyRAnderson
Customize sponsorships
4
3
2
1
Vendor site visits
Vendor networking events
Share the social responsibility
Show Sponsors Some Love
#pcmaCL @JudyRAnderson
Social
Media
Excite
Engage
Empower
Creative
Savings
Vendor
Love
Pivotal to Reinvention
#pcmaCL @JudyRAnderson
Excite! Engage! Empower!
Gamification
4
3
2
1
Random acts of fun
Attendee input
Philanthropic & green efforts
#pcmaCL @JudyRAnderson
Integrating game dynamics into your site,
service, community, content or campaign in
order to drive participation
Gamification
#pcmaCL @JudyRAnderson
‣ An event app with a leaderboard
‣ Add your sessions to Foursquare
‣ Create a Buzz Board: give props to
members creating the most buzz
‣ Give ribbons/prizes for
checking-in at stations
‣ Gaming, fun and engagement
during arrivals, down time & expo
Gamification
#pcmaCL @JudyRAnderson
‣ Sales Contest!
Celebration lunch or electronics
‣ General Session Host Contest
‣ T-shirt Design Contest
($2 goes to philanthropy)
‣ Video Contest
(free videos for you!)
‣ Photo Contest
(socialize the photos)
Gamification
#pcmaCL @JudyRAnderson
Random Acts of Fun
#pcmaCL @JudyRAnderson
‣ Music selection by attendees
‣ Menu selection by attendees
‣ Text to screen during general
sessions
‣ Audience response during general
sessions
Give specific credit everywhere you can!
Attendee Input
#pcmaCL @JudyRAnderson
‣ How can you give back?
‣ Raffle drawings as a fundraiser
‣ Ronald McDonald House
10 sponsored attendees
Photos shown during general sessions
‣ Go Green page: how to be green at work
‣ Green Event page: the event’s green efforts
Philanthropic & Green
#pcmaCL @JudyRAndersonResults
Excite
Engage
Empower
Social
Media
Vendor
Love
Pivotal to Reinvention
#pcmaCL @JudyRAnderson
What did we spend?
$3,000
$5,000
$10,000
$10,000
$6,000
$2,000
$8,000
$2,000
$15,000
$4,000 $2,000
Chart Title
Photo Green Screen
Step & Repeat
Entertainment
Vendor Reception
Sponsored Giving
Random VIP area
App with Game
Tournaments
Text to Screen
Grafetti Wall
Autograph Wall
$67,000
#pcmaCL @JudyRAnderson
Prizes,
gifts & gift
cards …
Amex
points
Creative Savings
Amount Element
$4,000 Group comp flights for staff
$10,000 Cancel build-outs and moved to inside room
$13,500 Purchased projectors
(30 rooms at $450)
$300,000 Service Vendor Sponsorships
$1,050,000 $30 Gift Cards instead of $100 Dinners
(saved $70 x 5000 attendees x 3 nights)
$300,000 Custom Menus
($10 p/meal x 2 meals x 5000 attendees x 2 days)
#pcmaCL @JudyRAnderson
What’s your Great idea?
JudyAnderson@GameStop.com
#pcmaCL @JudyRAnderson
Thank you for participating!
Please complete your session evaluation in the mobile app.
Did you scan your badge?
This is for CEU credits and also helps PCMA develop education for YOU.
Thank you!

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