The document discusses challenges to innovation in retail banking and provides suggestions to overcome these challenges. It notes internal hurdles like a lack of strategic vision and external hurdles like regulations. It advocates for structural non-structured implementation of ideas, focusing 1% on innovation and 99% on execution. Key recommendations include developing a sense for the future, implementing ideas rather than just generating them, and managing both mature and growth businesses.

1. Innovation in Retailbanking? The Little Light on the Left Wichert van Engelen European Retail Banking Forum Vienna, march 15th 2008

4. Ideeen Genoeg Slagvaardig innoveren in de dienstverlening

6. More of the same money Incremental Radical New Business creation Radical innovation in current business Continious improvements Fresh money

7. 1% Innovation 99% Execution Grow by managing mature business efficiently and incremental improvements Invest in creating future growth engines Run and win the game Change the game

8. No company ever grew to greatness by cutting costs. (Jack Welch)

10. Yet….. Top always wants innovation, but choses: the well-known the short term

13. It’s not the idea, it’s the implementation

14. Innovate structuraly non-structured

15. Funnel 50 ideas 10 pilots 5 in production

16. Innovation: It’s not a funnel. It’s a dangerous journey, from idea to money along a lot of obstacles (Eddie Obeng)

18. Businesscase Businessmodel

19. Innovation-dial Radicality Low High Low High Passion Graveyard Line organisation Sandpit Golden mountains

20. 6948

21. Ships in harbour are safe. But that’s not what ships are built for. (Alan Ada)

22. Case-study: Our Virtual Holland

23. No central bank?

24. Monopoly-money?

25. Inflation?

26. 4 levels of participation Collaborative working Imago / brand awareness Lead generation (Virtual) financial services

27. Fundamentals Known and familiar Easy to understand structure Friendly environment Positive alternative to ‘Amsterdam’ With partners: traffic Entrepreneurial / activities International as well as Dutch

28. Targets Get involved / experienced Platform for other ING activities Learn New customers Brand awareness / publicity Cooperation partners Earn money

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31. www.OurVirtualHolland.com Building the future today

34. Core-business of a financial institute: Facilitate an economy (Even a virtual economy)

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40. Nothing venture Nothing win

41. ING