1. INGLAN B. KING
117 Roosevelt Parkway, Jackson, T N 38301 ■ H: 731-616-6955 ■ inglanbrooks@gmail.com
Summary
Dedicated manager with 15 years of experience combining management and customer service
expertise in restaurant management and hospitality. Looking for a position as Office Clerk in a
stable company.
Skills
Service Orientation Management of Personnel Resources
Customer and Personal Service Time Management
Administration and Management Operation and Control
Coordination
Experience
General Manager,03/2009 to09/2009
Burger King - Tuscaloosa, Alabama
Managedteam of 22 of professionals.
Reduced and controlled expenses by retraining and certifying the staff on the company
procedures, redefining the business model that was set forth by the company and teaching the
management team to follow the system.
Increased profits by developing, initiating, and managing the quality and service aspects of the
business and initiating crew incentives.
First Assistant Manager, 07/2007 to 02/2009
McDonald's – Lawrenceville, GA
McDonalds - Tuscaloosa, Alabama Managedteam of 55 of professionals.
Reduced and controlled expenses by updating systems that where no longer being used and
training team members on the new systems.
Ensuring that all levels of management had been verified on the areas of the areas of the store
as wells as the updated systems to control and makethe changes enforceable.
Spearheaded program that motivated, employee training and led to increasing in customer
satisfaction by 12%.
First Assistant Manager, 05/2006 to 08/2007

2. McDonald's – Duluth, GA
Managed team of 55 of professionals.
Surpassed revenue goals in four consecutive quarters.
Served as mentor to junior team members.
Oversaw the inventory of the store maintained ordering and controls aswell as stocking and
negotiations with any and all vendors with problems and changes with problems and new
products.
General Manager,06/2005 to05/2006
Captain D's – Lawrenceville, GA
Managed team of 20 of professionals .Reduced and controlled expenses by developing an
effective inventory system, retraining staff on correct portion control when preparing items for
service and management on vendors when receiving product.
Developed department's first incentive performance plan which motivated staff and resulted in
a 23% increase in sales.
General Manager,02/2001 to03/2006
Krystal – Stone Mountain, GA
Managed team of 35 of professionals.
Reduced and controlled expenses by ensuring that each team member was certified on all areas
of their work stations.
I had management verified by the supervisor to ensure that all standards were being met.
Surpassed revenue goals in four consecutive quarters.
Served as mentor to junior team members.
During the time with company directed store revitalization plans that brought stores off closing
list.
I went into stores and worked with the management teams.
Helped retrained the management staff, employees and brought sales back up to company
standards.
I trained all new managers in the area on new product roll outs through either in store training
or one on one training as needed.
Patient Coordinator, 08/1999 to 02/2001
Emory Eye Clinic – Atlanta,GA
Support patient operations with overall care coordination for patients, serving as their primary
point of contact for all customer service, administrative and scheduling needs.
Acts as the liaison for the patient and family, working with both administrative and clinical staff
from multiple departments to improve the patient's overall experience.

3. Sales Associate,
Lifeway Christian Store – Jackson,TN
Seasonal position.
I assisted customers with purchasing books, placing orders for booksand/or materials.
Restocking of shelves and focused on store point of item sales for in store goals.
Education
Bachelor of Science: Biology, Jan 1997
Lane College - TN
Biology
Master of Science: Criminal Justice: Forensic Science,
Saint Leo University - Tampa, FL
Completed 21 hours toward degree.
Affiliations
Member, Zeta Phi Beta Sorority, Inc., 2001-Present