This document summarizes the policies and procedures of Infraworks Plumbing. It introduces the company and its services, then covers health and safety requirements including personal protective equipment, hazardous materials handling, working at heights, and incident reporting procedures. It also outlines management structure, safety rules regarding shifts and fitness for work, and emphasizes the importance of following procedures to prevent workplace incidents.

1. February 2019 V1.0

2. INTRODUCTI
ON Servicing Sydney-wide, Infraworks Plumbing
cater to both residential and commercial
clients in the area. Infraworks employs
specialist drainers and multi-skilled licensed
plumbers and gasfitters, allowing us to handle
all types of jobs.
 Infraworks are accredited to test and install
backflow prevention devices.
 We are licensed in kitchen, bathroom and
laundry renovations.
 We are licensed in waterproofing.
 With years of industry experience and a
dedication to excellent customer service,
Infraworks Plumbing strive for excellence and
quality.

3. Work Health & Safety Act 2011
Section 19 Primary duty of care
A person conducting a business or undertaking must ensure, so
far as is reasonably practicable, the health and safety of:
 workers engaged, or caused to be engaged by the person, and
 workers whose activities in carrying out work are influenced or
directed by the person, while the workers are at work in the
business or undertaking.
2. A person conducting a business or undertaking must ensure, so
far as is reasonably practicable, that the health and safety of
other persons is not put at risk from work carried out as part of
the conduct of the business or undertaking.

4. Michael Olsen, Chief
Executive Officer
Matt Bampton,
Infraworks Plumbing
Supervisor
Garry Pepper,
WHSE Manager
Chala Ongel ,
Plumbing Allocator

5. The following PPE requirements
apply to Infraworks Plumbing
 For all Sydney Water & Rail sites
you will be required to wear long
sleeve hi-visibility shirt and long
pants.
 Additionally when in rail a hard hat,
gloves and Safety glasses will be
required
 For residential work hi visibility
clothing is still required however
short sleeve shirts and work shorts
are acceptable.
Please note: Additional PPE may be
required based on the task at hand i.e.
ear protection, cut proof gloves etc.

6. Mobile plant & equipment
Traffic and motorists
Extreme weather
Driver fatigue
Manual handling
Insects/animals: ticks/leeches/spiders/snakes
Repetition
Hazardous substances/contaminated material
Working at heights
Striking services
Working in and around public utilities(gas, water,
electrical, comms)
Working near water
Night work
Uneven, slippery and rough access and working areas
Working in an operational railway environment
Working around commercial High Pressure Gas
Pipelines (Ethylene and Ethane)
Sewerage health hazards
Water Jetter units

7.  Working in and around plant can present challenges least of
all is sharing the area with people.
 Its important to observe safe approach distances to plant
and not approach plant unless you have made eye contact
and the operator has ceased operation.
 Where possible barricading and/or safety barriers should be
used to delineate people from plant
 If you do not have the appropriate competencies for the
plant or equipment you must not operate it.

8.  You should always carry sufficient sunscreen in you vehicle
if needed
 In the event of extreme weather its important that you stay
hydrated by drinking more than your usual volumes of
water.
 Stay out of direct sunlight if possible and increase your
break frequency.

9.  Hazardous substances must not be stored
in your vehicle unless contained within an
approved sealed container.
 All hazardous substances/dangerous
chemicals must have a SDS associated
with it and should be located in your
vehicle
 Contaminated material must be disposed
off site and at a licensed facility
 All vehicles will have spill kits inside them
should they needed if a spill occurs

10.  Working at heights is work where there is a risk that a
worker or other item could fall from a height through, into,
or on a place or structure.
 Examples of work activities include pole work, work on
overhead wiring structures, work on signal posts and
gantries, work on embankments, bridge works, in roof
cavities, works on buildings and roofs and working over
water.
 If you have concerns around working at height please
contact your Plumbing Supervisor.
 Do not commence a task if there is a risk of falling from
height

11.  Before commencing any type of digging,
trenching or potholing the appropriate
service searches should be conducted.
 Dial Before You Dig is a method of obtaining
information of service locations so you do not
cause damage when digging/trenching
 You will also need to use your ‘Assignar App”
to complete during the process from
beginning to end

12.  A common cause of snakebite is when people attempt to kill or
catch the snake.
 To ensure the health and safety of workers, under no
circumstances should any person attempt to kill or catch a
snake, regardless of whether the snake is considered to be
venomous or harmless.
 If a snake is found in the work place and is unable to escape
from the area and/or will continue to place employees, tenants,
contractors or members of the public at risk, take the following
actions:
o Do not attempt to identify the snake – treat all snakes as venomous;
Stop work and evacuate the immediate area;
o Do not attempt to catch or kill the snake;
o Warn other persons in the area of the snake’s presence;
o Contact your site supervisor,
o If possible, try to maintain visual contact with the snake so the
snake handler can easily locate it for capture and removal.
o If someone is bitten, seek immediate medical attention. Do not wash
the bite site – this will assist in snake identification for the purpose
of administering anti-venom.
Red Bellied
Black Snake
Eastern Brown
Snake
Sydney Funnel
Web Spider

13.  Infraworks have developed a Safety
Management Plan that our direct supervisor
will have with them at all times
 All Plumbers must be trained in the Safe
Work Method Statement that is relevant to
the task they are completing.
 Infraworks have completed a Risk
Assessment for the Plumbing business and
Safe Work Method Statements (SWMS) for
individual tasks
 Infraworks Plumbing personnel are also
requested to complete Take 5’s for all new
tasks. The Take 5’s can be found on your App

14. A Take 5 pre-start checklist is used
to identify health and safety hazards
before starting work on a job and
should take less than 5 minutes to
complete. It helps workers and
contractors, particularly those new to
a site reduce exposure to hazards
and risks.
You can access this form through
your Assignar Fieldworker App
Before you start a new task or there
has been a significant change i.e.
there has been an incident, change in
weather conditions you should
complete a Take 5 found on your
Assignar Fieldwork App.

15.  Your allocator will notify you by
SMS for upcoming tasks
 You should then go into your
Fieldworker App to access your
allocations
 It would be at this stage that you
will confirm your attendance at
the job allocated to you.
 In your allocations you will find a
form called Work Completion
Acknowledgement Form.
 There is a form for Sydney Water,
Randwick Council and General
Plumbing
 These forms are mandatory for all
tasks you are allocated to and are
sent to the client for invoicing
purposes, therefore all areas of the
form must be completed and in
great detail.
 Note: you must start to populate
this form at the start of your job as
photos are required

16.  Communications around allocations, site addresses,
contacts, times and general enquiries should by directed to
the Allocator.
 Technical information should be directed to the Plumbing
Supervisor, Matt Bampton.
 Incident Reporting should, in the first instance, reported to
Matt Bampton and if unsuccessful WHSE Manager Garry
Pepper

17.  Each month prior to the
commencement of work all
personnel will be required to
attend a Tool Box Talk
 Items covered will be Safety,
current jobs, outstanding issues
and of course any issues that you
may have on site.
 This is your opportunity to have
your say and ask questions
regarding any uncertainty
around your job

18.  Its important that when you enter someone residential
property to either inspect or carry out plumbing work you
must respect the owner/tenants property.
 You should always ask the owner/tenants if they would
mind you coming in with your boots on.
 The work you carry out should not impact other areas of the
property
 If this may occur you must inform the property
owner/tenant.
 Never leave your job with out cleaning the area thoroughly
and in better condition than it was in when you arrived
 When consulting with client on the repair work please limit
your conversation around

19.  The purpose of the reporting system is to
establish a standardised means of
notification, investigation and reporting.
 Infraworks Plumbing staff are
encouraged to report all incidents
regardless of how minor they may seem.
 Not all incidents result in injury
 Other types of incidents may include
damage to plant, environmental spills,
safety breaches, near misses, etc.
 Please report all incident to either your
Plumbing Supervisor or WHSE Manager.

20. Infraworks Rules
 Maximum shift length 12 hours *
 Rest period between shifts 12 hours
 Maximum number of shifts 12 in 14 days/day shifts
 Maximum number of consecutive day shifts 12
 Maximum consecutive night shifts 4 x 12 hours, 5 x 10 hours, 6 x 8 hours
 Maximum number of consecutive 12-hour shifts 4
 Maximum number of consecutive “on call” shifts 7 in 14 days
 Any breach of these rules must be immediately escalated to either the Safe
Working Manager, WHSE Manager or Operations Manager
* in an emergency situation shifts may be extended beyond 12 hours subject to
a risk assessment and management approval

21. FITNESS FOR
WORK
 Infraworks employees, Sub-contractors and
visitors may not be under the influence of
alcohol or any other drug when working
 Drugs may not be consumed whilst
working unless the drug has been
prescribed by a medical practitioner and
does not affect the workers ability to carry
out their work.
 All persons on site may be subject to
random drug & alcohol testing.
 Any persons providing a positive test result
shall be stood down from all duties pending
investigation.

22.  The foundation of any successful
workplace safety effort is one that
encourages employees to identify
unsafe behaviours and opportunities
for improvement while also making
well-informed safety decisions during
daily routine tasks.
 As we all know we all work in
environment that presents significant
risks to yourself & those around you.
 By following Infraworks site rules &
procedures we will go a long way in
preventing incidents in our workplace
 Remember: It is critically important to
us that the way you arrive to work is
the way you leave you leave our facility