2. TABLE OF CONTENTS…
Your Induction will Cover…
Welcome / Services
Occupational Health & Safety
• Duty of Care
• Identifying Hazards
• Personal Protective Equipment
• Colour Coding Cleaning Equipment
• Preventing Fires / Fire Fighting
• Emergency Procedures
General Information for Staff
• Quality Inspection Reporting
• Uniform
• Communication Diary
• Security Clearance
Accident/Incident Reporting
Environment
Work Rehabilitation 2
3. Welcome to Cleanworks...
With years of experience
in a variety of different
properties, Cleanworks
trains and hires staff with
the knowledge and skills
to expertly manage and
deliver cleaning services
to both large and small
clients from the Gold
Coast to the Sunshine
Coast.
Cleanworks
Delivers
Services to:
Commercial
Offices &
Buildings
Industrial
Offices &
Warehouses
Commercial &
Residential
Body Corporate
Schools, Colleges,
Childcare Centres
Gyms, Recreation
Facilities,
Restaurants
Building Projects
3
4. Cleanworks Services…
Cleaning Services
Bathroom Products
Hygiene Services
General Building Maintenance
Windows & Carpet Cleaning
Quick Facts...
CLEANWORKS
SERVICE MORE THAN
250 CLIENTS!
CLEANWORKS
CURRENTLY EMPLOY
100 STAFF!
4
5. Understand why Cleanworks’ commitment to health and
safety is crucial;
Know your obligations and Cleanworks’ responsibilities in
regard to safety in your workplace;
Recognise potential hazards in your workplace; and
Have the knowledge to safely and responsibly start work
with Cleanworks.
OCCUPATIONAL HEALTH
AND SAFETY...
ON COMPLETION OF THIS SESSION YOU WILL:
5
6. Everyone is Responsible for
Workplace Health and Safety
The Queensland Workplace Health and Safety Act 1995 and various other legislations
(www.legislation.qld.gov.au/legislation) create a statutory obligation for employers to ensure the
health and safety of employees and other persons at work. Employees are also legally
responsible for the safety of themselves and others and have an obligation under the Act to
maintain healthy and safe workplace conduct. Cleanworks requires all staff to act responsibly and
to comply with statutory requirements and all safety Policies, Standards and Guidelines.
CLEANWORKS RESPONSIBILITIES TO OH&S
Cleanworks is committed to achieving and maintaining the highest practicable standards
of Workplace Health and Safety. Cleanworks has the responsibility under its "Duty of Care" to
provide as far as is practicable:
A policy that demonstrates senior managements commitment to providing a safe and healthy
place of work.
Clearly defined safety standards, processes and systems.
System of spotting and reporting hazards in the workplace, safe tools and equipment.
Ongoing training in safe methods of work and to inform you of OHS&E performance.
Access to specialist expertise in safety, health and environment with Cleanworks.
Periodic inspection of all Cleanworks sites, physical assets and activities.
The investigation of all accidents, the reporting of all hazards and the implementation of all
practicable control measures to protect people and property.
To encourage staff to implement sound health and safety principles in all their activities. 6
7. CLEANWORKS HEALTH AND SAFETY
POLICY
7
Cleanworks recognises its moral and legal
responsibility to provide a safe and healthy work
environment for employees, contractors, clients
and visitors to site. This commitment extends to
ensuring that normal operations do not place the
local community at risk of injury, illness or property
damage.
Our OHS objective is to actively work towards
elimination of injuries and fatalities. Our target is
to have a ZERO injuries and incidents.
8. WHAT IS MY DUTY OF CARE AS AN EMPLOYEE?
All employees have a general duty of care to ensure their own safety
and health at work. They also have a general duty of care towards
others, to ensure their actions or inactions do not put others’ safety
or health at risk. This means you not only have to work safely yourself
— you must also ensure that your actions don’t affect the safety or
health of others.
WHY IS IT IMPORTANT FOR ME TO COMPLY WITH
OCCUPATIONAL HEALTH AND SAFETY STANDARDS?
Every year in Australia hundreds of people are killed and thousands are
injured in workplace accidents. The human costs are high, as accidents
cause tremendous trauma and suffering to victims, their families and their
employers. Injuries, which cripple or incapacitate for life can also be a huge
financial burden on the entire community, not just the injured person.
There can also be financial losses as a result of accidents. If you are unable
to carry out your normal work, due to an accident at work, you may have to
be retrained into another occupation and quite often at a reduced rate of
pay.
8
9. YOUR RESPONSIBILITIES TO OH&S
Employees are legally responsible for the safety of themselves and others
and must :
comply with company policy and procedures and co-operate with management
when carrying out their work;
participate in health and safety training activities and meetings;
report all hazards, accidents and incidents to your supervisor/manager immediately;
take corrective action to eliminate hazards at work, or report those hazards which
cannot be immediately corrected;
seek appropriate first aid or treatment for injuries and illnesses and report on the
appropriate form;
be familiar with emergency and evacuation procedures;
access the material safety data sheets (MSDS) for any chemical product, prior to use;
use the provided personal protective equipment (PPE);
Practice and follow safe work procedures;
share health and safety information with others;
examine all cables / electrical plugs / equipment for signs of damage prior to use;
understand the fire safety and emergency evacuation procedure for your cleaning
site;
not wilfully or recklessly interfere with or misuse any health and safety equipment;
not wilfully place at risk the health and safety of anyone; and
not wilfully injure themselves. 9
10. Basic Rules to Ensure a Safe, Secure and
Healthy Working Environment
1. Do not play practical jokes or indulge in skylarking.
2. Do not trip or wrestle another person in your work area.
3. Walk, don’t run along corridors or on staircases, workshops or when approaching
machinery.
4. Never throw things about your workplace.
5. Concentrate on the job you are doing but be aware of what is happening around you.
6. Take notice of signs, barriers, placards, system lockouts and other safety devices
erected or placed to indicate unsafe areas, conditions or to inhibit systems or
operations.
7. Get to know your work area thoroughly, including emergency exits.
8. Do not distract anyone who is concentrating on his own job.
9. Wear the correct clothing when working around machinery.
10. Obey the mandatory signs displayed in the work area.
11. Do not remove protective devices fitted to equipment or machinery.
12. Take appropriate action to minimise and avoid workplace hazards.
13. Promptly notify your supervisor of any hazard, accidental exposure to a hazardous
agent, injury
14. or illness.
15. Make proper use of all appropriate safeguards, safety devices and personal protective
equipment (PPE) provided.
16. Observe safe working practices.
10
12. Some Potential Hazards in the Workplace...
Drugs and Alcohol
Hazardous Substances /
Chemicals
Slips, Trips and Falls
Equipment and
Machinery
Manual Handling
12
13. Possession and/or use of alcoholic
substances and illegal drugs is strictly
prohibited during working hours.
Any person identified or suspected to
be under the influence of alcohol or
drugs will be required to cease work
immediately and may be terminated.
Drugs and Alcohol...
13
14. HAZARDOUS SUBSTANCES / CHEMICALS
FLORAL DISINFECTANT CLEANER
This chemical is used for wiping down surfaces in kitchens and bathrooms and mopping
on floors to clean and disinfect the surface.
DIRECTIONS FOR USE: Dilute 1 part to 30 parts of water for walls, baths, sinks, toilets,
etc. Apply by cloth or mop. Allow to act for a minimum of 10 minutes.
GLASS AND WINDOW CLEANER
This chemical is used for cleaning mirror and glass surfaces.
DIRECTIONS FOR USE: Use with a spray bottle. Spray onto glass surface and rub well
with an absorbent clean dry cloth or piece of hand towel until dry. If cloth or hand towel
becomes too damp, turn to a new surface or use another.
NEUTRAL FLOOR CLEANER
This concentrated chemical is to be used for mopping floors.
DIRECTIONS FOR USE:
**For light cleaning using hand mop dilute 1:40 in cold or hot water.
**For heavy cleaning dilute 1:20 to 1:50 is recommended.
The Common Cleanworks Chemicals
14
15. HAZARDOUS SUBSTANCES / CHEMICALS
Other Chemicals
TOILET AND URINAL CLEANER
This chemical is used for toilet bowl cleaning when there is heavy soiling.
DIRECTIONS FOR USE: Use full strength in toilet bowls and on urinals. Pour on
and allow to sit for 30 seconds to one minute. Scrub with a toilet brush for best
results.
15
16. HAZARDOUS SUBSTANCES / CHEMICALS
IMPORTANT MESSAGES WHEN USING CHEMICALS:
As a cleaner you will be using chemicals every day in your job. If chemicals are not used
correctly they can cause burns and exposure that can cause considerable harm or can be fatal
(see pictures displaying examples of chemical burns).
WARNING FOR CHEMICAL USE:
• Read the instructions on the bottle and Material Safety Data Sheet
• (MSDS) so that you understand how to use the chemical;
• Never swallow chemicals;
• Do not mix chemicals;
• Ensure the correct chemical is stored in the correctly labelled bottle;
• Immediately Clean up spills;
• Avoid contact with eyes and skin. Wear PPE (Personal Protective Equipment) when
dispensing chemicals; and
• Ensure adequate ventilation when using chemicals as vapour may give off dangerous gases.
F I R S T A I D
If contact occurs with eyes hold eyes open and flood with
water for at least 15 minutes and see a doctor. If swallowed
seek medical attention or contact the 24 hours toll free
number 1800 626 953.
16
17. Slips, Trips and Falls...
Slips, trips and falls are common in all industries especially the cleaning industry. Slips, trips and falls can result
in serious injury. Some examples of when cleaners are at risk of a slip, trip or fall are:
walking on slippery floors after mopping
vacuuming around fixtures and furnishings
working in cluttered spaces
collecting and disposing of rubbish
carrying equipment on stairs.
PREVENTING SLIPS, TRIPS AND FALLS...
Maintain a high level of housekeeping during and after task completion. All spills are to be reported and/or
cleaned up immediately.
All equipment and stock etc, must be kept in an orderly manner to reduce potential slips, trips or falls.
Put out “wet floor” warning signs where floors are wet or slippery, (e.g. when floors are freshly mopped).
Wear non-slip shoes.
Keep walkways and stairs free of clutter.
Do not climb on objects or surfaces to clean up high – use equipment such as ladders or step stools.
Maintain equipment as per standards and procedures.
Push trolleys, do not pull them.
Don’t carry objects too big to see over.
Always walk, do not run. 17
18. Equipment, Tools and Machinery...
Please click on the words below to watch the training video on PacVac Vacuum Cleaners:
* * P a c Va c Tr a i n i n g V i d e o * *
All equipment should be kept clean and in good repair. Electrical equipment must be
inspected and test tagged every 12 months (in accordance with Electrical Safety
Regulations 2002 S91(1)(2)). Cleaners need to check the test and tag on vacuum cleaners
and inform Cleanworks ASAP if it is out of date so a replacement can be made. Electric
tools, equipment and extension leads will be tested and tagged by a licensed electrician
in accordance with AS/NZS 3760:2001. All equipment will be guarded from inadvertent
entanglement in accordance with AS 4024.1:1996.
All equipment, tools and machinery MUST be maintained in safe working order by staff at
all times. If any repairs are needed you must notify Cleanworks using a hazard
notification form (see next page for example of form). NEVER USE EQUIPMENT OR
MACHINERY THAT IS FAULTY OR DEFECTIVE. STOP WORK AND TELL
YOUR SUPERVISOR IMMEDIATELY. 18
19. Hazard Notification & Action Form...
HAZARD REPORTING
It is the responsibility of all staff to ensure that
hazardous working conditions are reported to
Cleanworks Management ASAP and remedied.
These may include:
Damaged/Disconnected Smoke Alarms
Emergency Door(s) that are difficult to
open
Obstruction to Emergency Exit
Faulty Lighting
Property damage that presents a safety
risk
Faulty equipment that presents a safety
risk
Environmental Hazards
For immediate hazards or incidents posing a serious threat
to life, health and property contact the Fire Department,
Police or Ambulance on the emergency number 000
immediately. If it is not immediate and life threatening, use
this form to notify a Cleanworks Supervisor/Manager of a
hazard requiring attention.
19
20. Preventing Injuries from Machine and Equipment...
DO NOT operate any tools, equipment or machinery unless you
are skilled and licensed in its operation.
Use all guards and safety devices on equipment.
Unplug electric equipment before disassembling or cleaning.
Make sure the switch is turned off before plugging in
equipment.
Do not touch or handle electrical equipment (including
switches) if your hands are wet or you’re standing in water.
Wear correct fitting clothing and no jewellery to avoid catching
it in machinery.
Never use equipment or machinery that is faulty or defective.
Stop work and tell your supervisor immediately.
Use equipment only for the purpose it is intended.
Electrical Safety
The Electrical Safety Act 2002
specifies safety precautions when:
Working near exposed live parts
Electrical Work
Works (Earthing, Cabling,
Structures)
Always unplug electrical equipment
BEFORE cleaning, servicing,
maintaining or changing components
or settings.
20
21. Quick Test for Spotting Hazards in your Workplace…
Follow the system below to quickly and easily help you SPOT, ASSESS, CHANGE and/or
PREVENT a hazard in your workplace. Apply this method to the pictures on the right to
identify the hazard.
pot the Hazard
Can I spot any hazards in the work I am
about to do? Look Close, Look Wide, Look
Above, Look Below.
ssess the Risk
What is the risk of incident or injury?
Is incident or injury likely?
What would the possible consequences be if
things went wrong?
ake the Change
What is the best way to change the
situation to reduce the risk or get rid
of the hazard completely?
HAZARD/RISK: Chemical Burns
HAZARD/RISK: Slips, Trips & Falls
21
22. MANUAL HANDLING...
EMPLOYEES MUST FOLLOW THESE STANDARD MANUAL HANDLING TECHNIQUES:
SIZE UP THE JOB FIRST
Wear protective clothing and suitable
footwear for the material being
handled. Make allowances for the bulk
of the load as well as the weight and
get help if you need it. Plan where you
are going to take the load before you
start to lift it.
CORRECT FEET POSITION
Assume a well-balanced position
facing the direction you intend to
move the load. The feet should
be parted with one foot alongside
the object to be lifted and one
behind.
FIRM HOLD WITH PALM
The hold must be secure and
comfortable. Use palms of hands and
not finger tips. For objects such as
boxes, hold diagonally opposite
corners. Move in close tot he load
with arms and elbows tucked in.
STRAIGHT BACK FLAT
Bend at the knees and keep the
back straight. But remember
that “straight” does not mean
“vertical”. A straight back keeps
the spine, back muscles and
body organs in correct
alignment.
HEAD RAISED CHIN IN
Keep the head raised and chin
in so the neck and head
continue the straight back line,
tucking in the chin helps keep
the spine straight and firm.
LIFT WITH LEGS
Leg muscles are
stronger than back
muscles. Use them to
lift the load. Do not
jerk or strain, use a
smooth action.
USE BODY WEIGHT
Start the lift with a
thrust from the rear
foot and follow
through with the body
when possible. Use of
body weight helps to
propel the load,
reduces fatigue and
strain on the arms.
WRONG
RIGHT
RIGHT
22
23. Wearing Personal Protective Equipment (PPE)...
Gloves
Wear gloves while cleaning to protect yourself from contracting germs and
diseases that may cause you to become ill.
Goggles
Protect yourself by wearing goggles when dispensing chemicals from bottles
so you avoid harming your eyes if the chemical is spilled.
Mask
Protect yourself by wearing a mask when dispensing chemicals to avoid
breathing in harmful gases or when emptying vacuum bags to prevent
breathing in dust particles.
Ear Plugs
Protect yourself by wearing ear plugs when you are exposed to high levels of
noise (factory, warehouse settings etc), when using the vacuum cleaner and
other noisy equipment.
Always use the specified personal protective equipment required in your cleaning
work as protection against likely hazards including hand, hearing, eye, head, foot,
respiratory and body protection devices (clothing). All equipment must meet
Australian Standards and QLD Work Safe Code of Practice for Selection, Provision
and Use of PPE .
23
24. Colour Coding of
Cleaning Equipment...
BLUE
General Cleaning
RED
Toilets/Bathrooms
/Dirty Utility
Rooms
YELLOW
Infectious/Isolation
Areas
GREEN
Food Service
Preparation Areas
WHITE
Operating
Theatres
Cleanworks follow the same colour coding system for equipment that has been developed by The
Department of Health. The following is the colour coding system YOU MUST USE in your work as a
Staff member of Cleanworks.
24
25. Preventing Fires / Fire Fighting...
• Make sure you know where the fire extinguishers are located in each site and how to use them.
• Use the right kind of fire extinguisher. There are 3 types of fires and fire extinguishers should be
labelled according to the kind of fire for which they are used.
Class A Fires: Wood, Paper, Cloth And Ordinary Combustibles
Class B Fires: Burning Liquids Such As Grease, Oil, Gasoline, Solvents
Class C Fires: Electrical Equipment, Switches, Motors Etc
• Never use water or a class “a” fire extinguisher on grease fires or electrical fires.
It will spread the fire and cause more damage.
• Smoke only in designated areas.
• If a fire alarm sounds and you are not in immediate danger, turn off all gas and electrical appliances
before leaving the building.
• Keep fire doors closed. Keep exits free from obstacles.
• You are not required to use a fire extinguisher unless it is absolutely necessary. Only use a fire
extinguisher if you are trained and experienced in using one.
• If the fire is larger than 2-3 square metres, be aware that an extinguisher may not last for
sufficiently long enough to put out a fire of that size. If you are in immediate danger, and/or the
fire is too large to be contained by a fire extinguisher EXIT the area immediately and call the
emergency number – 000. 25
26. Emergency Procedures...
In the event of a site emergency such as fire
or evacuation, all staff will follow the site-
specific emergency procedures and report
to their allocated Cleanworks contact.
All staff are required to become
familiar with the site-specific
Emergency plans.
26
28. Quality Assurance
Inspection Reports...
Cleanworks’ Area Managers and Supervisors conduct MONTHLY
on-site Quality Assurance Inspections of all Cleanworks’ sites and
contracts.
This is necessary to ensure cleaning specifications are being met
(that is, your work is being performed thoroughly and correctly)
and to review any adjustments and variations you or the client
require.
The Quality Inspection Report will have a total assessment result out
of 100%. PLEASE NOTE: If a staff members total assessment score is
lower than 85% this means your work is not at a satisfactory
standard and your position will be reassessed.
28
29. Personal Presentation...
Personal grooming is more than simply looking
nice and being clean. Your personal
presentation is a reflection to your clients
about the standard of service they may expect
from you.
If you are clean, dressed neatly
and ready for work, clients will feel
confident in the standard of your work.
29
30. Cleanworks Uniform...
All cleaning staff will receive a Cleanworks Uniform Shirt that is to be worn at all times
whilst undertaking work for Cleanworks. Full time employees will be given 3 shirts and part
time will be given 1 or 2 shirts, depending on the frequency of cleaning performed. (Shirt
sizes range from Small to Extra large sizes).
It is your responsibility to purchase appropriate black coloured shorts or trousers. The best
trousers and shorts are made from high quality cotton drill that is durable and comfortable.
Staff should NEVER wear jeans to work.
All staff must wear closed in shoes with socks. The shoes must have rubber soles with good
tread and no sign of wear. These must be suitable for wear on different floor surfaces and
wet and dry conditions. As a Cleanworks Staff member you are responsible for having a
reasonable amount of tread on your shoes and there should be no balding present. You
should inspect your shoes regularly to ensure they are in good order.
NO THONGS OR OPEN TOED SHOES ARE TO BE WORN WHILST WORKING.
Your Cleanworks uniform MUST BE:
Clean
wrinkle free, and
in good condition.
PATCHED, EXTREMELY TIGHT, RIPPED OR BAGGY CLOTHES ARE UNACCEPTABLE!
30
31. Grooming Standards...
YOUR APPEARANCE SHOULD ALWAYS PROJECT A PROFESSIONAL IMAGE.
BODY PIERCING / JEWELLERY
Body piercing jewellery is permitted provided it is limited to ears only.
Visible piercing on the eye areas, face, mouth, nose, or tongue is not
permitted. Ear piercings must be kept to a minimum (e.g. 2 ear piercings in
each ear is acceptable). Do not wear any loose or hanging jewellery that
could get caught in machinery/equipment or distract you from your work.
TATTOOS
Visible tattoos are permitted provided that all tattoos are in good taste and
are not of a design to attract attention or offend. Some examples of
prohibited content are gang related, excessive coloring, large visible skin
areas, and/or vulgarity.
HAIR
In addition to hair being clean, your hairstyle must not interfere with your
job duties. If your hair is long, place it in a ponytail to ensure that is doesn’t
fall in your eyes and disrupt you from your tasks.
HYGIENE
Ensure your hygiene is of an appropriate standard. It is expected that all
staff members of Cleanworks arrive to work with good hygiene - clean, tidy
and wearing deodorant (no heavy perfumes or aftershave). 31
32. Communication Diary...
Cleanworks use a Communication Diary for small communication matters between the client and
staff. The Diary is kept on the clients premises and is always located in the same position in an
accessible area.
Every night you clean you MUST CHECK the Communication Diary to see if the client has left a
message. If there is a message, sign off to acknowledge you have received the message and
completed the request. If you cannot complete the request that day, leave the client a message to
let them know when you will be completing the task.
Only leave messages relating to small matters such as a blown light bulb or leaking toilet etc. If you
see the Communication Diary is full, please let your Cleanworks key team member know
immediately and they will provide you with a replacement.
If the client leaves a request to complete a task that is not in your cleaning specifications, leave a
message in the Communication Diary to let them know you will contact Cleanworks management
about this request. Call your Cleanworks key team member (on the next business day if it is after
5pm) and let them know the client’s request. Together you will find a solution and the Cleanworks
key team member will contact the client with this solution.
32
33. Police Check for Security
Clearance...
EVERY Cleanworks staff member is required to undergo a police check to receive security
clearance for working at our sites. In your induction pack you will receive an Application for a
Police Check. You need to:
1. Fill out this form and take it to a Queensland police station. (there is one located in the Fortitude Valley)
2. Queensland Police will check your details and (if cleared) will issue you with a Certificate – this takes
approximately one week to process.
3. When you receive this certificate, forward it to Cleanworks ASAP so that we can verify security
clearance for you at our sites.
4. There is a one time fee payable to Qld Police. Cleanworks will refund this amount after 3 months of
employment.
Some of our sites require further security clearance (E.G. if you are working at our childcare centres you
need a blue card for children, etc). You will be notified before you start work if your job position
requires extra security clearance.
PLEASE NOTE: SECURITY CLEARANCE IS ESSENTIAL FOR YOU TO HAVE IF WORKING ON OUR SITES.
YOU WILL NOT BE CONSIDERED FOR THE POSITION IF YOU CANNOT PROVIDE THE APPROPRIATE
SECURITY CLEARANCE REQUIRED FOR THE JOB. 33
35. ACCIDENT/INCIDENT REPORTING PROCEDURES
In the Event of an Accident or Incident the following Procedure must be followed:
REMOVE THE IMMEDIATE DANGER
Remember
Do not place yourself in any danger & D.R.A.B.C.
Danger, Response, Airway, Breathing, Circulation.
Carry Out The Necessary First Aid
ISOLATE
THE
HAZARD
Report the Accident /Incident To Your
Supervisory Immediately Or As Soon As
Possible. (No Matter How Small)
Is Medical Treatment
Required?
YES NO
Supervisor/Manager to contact the treating Doctor
and advise of incoming patient, description of injury
and that in house rehabilitation is available.
Ensure that the Manager/Nominee accompanies the
injured to the treating doctor in all circumstances.
Report the Accident/Incident to your Manager/Risk
Claims Coordinator within 1 hour or ASAP, even
after hours.
Complete accident/incident form and fax to head office
ASAP or at the end of your shift, Call your manager to
confirm receipt of form. Please send the original.
•The Manager/Risk Claim Coordinator will advise if workers
compensation forms are required and the steps to be taken
for rehabilitation.
•Accident/Incident will be reported on the monthly
operational report and submitted as part of Operations
KPI’s.
35
36. Accident, Incident Reports
and Investigation...
The Occupational Health and Safety Act (1995) and the Occupational Health and Safety Regulation
(1997) mandates a statutory obligation to record and report all accidents and incidents that occur at
the workplace. In the event of an incident, the employee must:
1. Notify Cleanworks (your Supervisor or Area Manager) within 24 hours where the accident or
incident is:
• considered a serious bodily injury (includes instances where the injured person is required
to stay overnight in hospital);
• considered a dangerous event (includes instances involving an explosion, fire or serious
bodily injury), or
• a work related illness/accident.
2. Complete an Incident Report Form no later than three days after an accident/incident occurs
and forward to Cleanworks Head Office.
In the case of SERIOUS bodily injury, work caused illness or dangerous accidents, the Occupational
Health and Safety Regulation (1997) stipulates that the scene must not be interfered with unless
permission has been granted by an Occupational Health and Safety Inspector or a Police Officer or
unless interference is warranted in order to preserve life, relieve suffering, prevent injury to a person
or prevent property damage. 36
37. Accident / Incident
Reporting...
ALL INCIDENTS AND ACCIDENTS MUST BE
REPORTED TO YOUR CLEANWORKS SUPERVISOR
OR AREA MANAGER WITHIN 24 HOURS
TO THE LEFT IS AN EXAMPLE OF A
INCIDENT REPORTING FORM THAT
CLEANWORKS STAFF ARE REQUIRED TO
USE WHEN REPORTING AN
INCIDENT/ACCIDENT. YOU WILL FIND
ONE OF THESE FORMS IN YOUR PACK.
37
39. Environmental Management...
Prevention is cheaper than cure. Smart use of our resources
(energy, water, materials) saves money and the environment.
Poor environmental performance affects company reputation,
the ability to secure contract renewals or win new contracts.
This also affects you because no contract means no job!!!
WHAT YOU CAN DO...
1. All incidents impacting on the environment must be
reported (see hazard reporting) – this includes any spills,
leaks, damages and any other hazard that may impact
on the environment.
2. Consider impacts on the environment before
commencing a task. If the impact is significant or you
don’t know how to manage it, seek assistance from your
Cleanworks Supervisor / Manager. 39
40. Work Rehabilitation with Cleanworks...
WorkCover
Procedures
Legislation
Employee
Rehabilitation
WorkCover Pack
IN THE FOLLOWING
PAGES YOU WILL
FIND IMPORTANT
INFORMATION
REGARDING YOUR
WORK
REHABILITATION
WITH
CLEANWORKS &
40
41. CLEANWORKS IS
COMMITTED TO
PROVIDING A SAFE
ENVIRONMENT FOR BOTH
CLIENTS AND TEAM
MEMBERS AT ALL TIMES.
CLEANWORKS PLACE HIGH
PRIORITY ON THE PROVISION OF
A SAFE AND HEALTHY WORKING
ENVIRONMENT. THE WELLBEING
OF ALL EMPLOYEES AND OTHER
USERS OF THE CLIENT OR
BUSINESS’ PREMISES AND
FACILITIES ARE PARAMOUNT.
Cleanworks is committed
to an Occupational
Rehabilitation Program
which promotes the safe
return to work of
employees who are
injured in the workplace.
It is essential
Cleanworks Employees
are aware of and
adhere to all applicable
workplace Occupational
Health and Safety
(OH&S) policies and
procedures.
WorkCover Procedures...
41
42. Legislation...
ALL EMPLOYEES AT THE WORKPLACE HAVE A
DUTY OF CARE TO THEMSELVES AND OTHERS
The Occupational Health and Safety Act (1995) outline and
define the respective health and safety responsibilities of
individuals at the workplace.
The legislation emphasises self-regulation and focuses on
workplace health and safety management and ensures
employers, employees and others are all responsible for
making sure that correct OH&S practices are adopted and
maintained.
State-based WorkCover Authority [ww.workcover.qld.gov.au]
guidelines assist employers with the identification of an
employee suitable for rehabilitation and to provide
methodologies for early detection/intervention as well as
outlining procedures for facilitating and managing recovery
programs.
42
43. Employee Rehabilitation...
Cleanworks support the rehabilitation of
employees who have sustained a physical
injury/illness or suffered a psychological disability.
Company-supported rehabilitation aims to assist
an employee regain his/her full physical,
psychological, vocational and social potential.
Rehabilitation of the injured or ill employee must
be given the highest priority and commence as
soon as possible after the occurrence of an injury
or work related illness.
If a recovering employee is unable to perform his/her usual
duties they may be offered more suitable, alternative
duties where practicable. The principal aim of selected
duties is to facilitate a gradual return to normal roles and
responsibilities and is not offered as a permanent job
change. However, agreement from the rehabilitation
provider and/or treating doctor in regard to the aptness of
these temporary duties must be obtained beforehand.
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44. WorkCover Pack...
In your Employee Pack you will receive information and
relevant forms on Cleanworks WorkCover Procedures.
This information includes:
Treating Practitioners Letter
Authorisation for Release of Medical Information
Work Capability Checklist
Return to Work Plan
Various Letters for Doctors/Treating Practitioners
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