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INCLUDING
SOCIAL MEDIA IN
A MARKETING
STRATEGY
Wayne Schepens
Introduction
■ A graduate of the State University of NewYork Maritime Academy and Virginia
Tech, Wayne Schepens worked in the technology and cybersecurity industries
and developed a successful software company.The managing director of
LaunchTech Communications in Baltimore, Wayne Schepens now helps to
create proactive, innovative marketing communications strategies for high-
tech brands. Social media continues to be an effective component of a
comprehensive strategy.
With over 65 percent of Americans utilizing social media on a regular basis, it is
important for brands to have a strong presence on those platforms. Social
media sites offer brands a unique opportunity to personally connect with
customers. A successful campaign on social media, however, needs to extend
further than simply creating a page for a brand.
First, social media campaigns need to feature consistent, excellent content.
Followers need to see information that is up-to-date and useful, whether that
information features an industry-related article, link, or news.
Marketing
■ Rather than constant promotional posts, a brand’s page should
also be heavy on valuable educational and entertaining content
that is connected to the brand.
Social media pages should ultimately cultivate community,
drawing in followers in a personal way. A company can respond to
customer concerns as well as communicate its personality.
Predetermined hashtags revolving around a brand or event can
help foster a sense of community.
Social media strategies should be cohesive throughout an
organization. In addition to coordinating posts across
departments, employees should make an effort to promote the
activities of the brand and publicize product launches or big
events.

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Including Social Media in a Marketing Strategy

  • 1. INCLUDING SOCIAL MEDIA IN A MARKETING STRATEGY Wayne Schepens
  • 2. Introduction ■ A graduate of the State University of NewYork Maritime Academy and Virginia Tech, Wayne Schepens worked in the technology and cybersecurity industries and developed a successful software company.The managing director of LaunchTech Communications in Baltimore, Wayne Schepens now helps to create proactive, innovative marketing communications strategies for high- tech brands. Social media continues to be an effective component of a comprehensive strategy. With over 65 percent of Americans utilizing social media on a regular basis, it is important for brands to have a strong presence on those platforms. Social media sites offer brands a unique opportunity to personally connect with customers. A successful campaign on social media, however, needs to extend further than simply creating a page for a brand. First, social media campaigns need to feature consistent, excellent content. Followers need to see information that is up-to-date and useful, whether that information features an industry-related article, link, or news.
  • 3. Marketing ■ Rather than constant promotional posts, a brand’s page should also be heavy on valuable educational and entertaining content that is connected to the brand. Social media pages should ultimately cultivate community, drawing in followers in a personal way. A company can respond to customer concerns as well as communicate its personality. Predetermined hashtags revolving around a brand or event can help foster a sense of community. Social media strategies should be cohesive throughout an organization. In addition to coordinating posts across departments, employees should make an effort to promote the activities of the brand and publicize product launches or big events.