The document discusses creating an incident and injury free work environment. It notes that the company's total recordable incident rate (TRIR) and experience modification factor (EMR/EMF) had risen in previous years and employees were getting hurt frequently. Customers were turning down bids due to the poor safety record. The company implemented a process to develop an understanding that mindset was the problem and nurture an incident and injury free process. This included clarifying expectations to management, developing critical success factors, and implementing three levels of training. As a result, TRIR decreased from 10 in 2003 to 1.75 currently and employee morale is high as they take care of safety without coercion.