This document discusses ways to improve the user experience by helping users try new products, create new things, save time, get things done, have more joy using products, help each other use things, and meet each other and share ideas. Temporary pop-up stores and allowing users to test products in public spaces can help users try new things. Hackathons and design contests help users create. Technologies like parking sensors and self-service restaurants help save time. Websites like FixMyStreet allow users to report issues to get things resolved. Headphones that also help improve listening may bring more joy. Sharing economy platforms like Airbnb help users share access to items and spaces. Meetup facilitates meeting others and sharing ideas.

1. Improve the
user
experience

2. Question # 1
How can you help users
try out new products?

3. Pop up stores use
temporary spaces in cities to
give customers a sense of
something unexpected.
http://www.globaltoynews.com/2016/04/pop-up-stores-the-new-face-of-retail.html
http://www.mckinseyonmarketingandsales.com/the-future-of-the-shopping-mall

4. http://www.mckinsey.com/business-functions/digital-mckinsey/our-insights/the-four-pillars-of-distinctive-customer-journeys
Transparency of prices and fees
account for 15% of overall customer satisfaction.

5. http://www.tramontina.com/ involve users to test drive
lawnmowers in São Paulo parks.
http://www.fastcocreate.com/3060407/quick-hit/brazilian-lawnmower-brand-used-test-drives-to-clean-up-city-parks

6. Predictive retail involves inspiring consumers in different contexts
before, during, and after a purchase.
Example
When a pair of running shoes has a chip in the sole that sends
information to a fitness app, a user can get a notification
when his or her running shoes are worn down after x km.
https://hbr.org/2016/11/how-predictive-ai-will-change-shopping

7. Question # 2
How can you help people
create something new?

8. Example
https://99designs.com/

9. Example
http://agilityhackathon.com/

10. Active participation
Passive entertainment
The
future
The
past
Hackathons

11. In many cases, customers have done research before setting
foot in a store.
By equipping store associates with that data, along with
information about how frequently a customer visits the store,
what they purchased on their last trip, and their typical spend,
they can build deeper, more effective relationships
and create more value for users.
https://dupress.deloitte.com/dup-us-en/focus/internet-of-things/iot-retail-strategies.html

12. Question # 3
How can you help users
save time?

13. Lower football field so the ball does not run away

14. In parking lots, sensors detect how many parking
spots are available and inform drivers.
http://www.mckinseyonmarketingandsales.com/the-future-of-the-shopping-mall

15. https://www.pddnet.com/news/2015/12/camera-system-guides-drivers-open-parking-spaces-crowded-lots

16. Question # 4
How can users help out
get things done?

17. https://www.fixmystreet.com/report/842781

18. https://www.giffgaff.com/ invites users to
help out do different kinds of work such as
 handle customer support requests,
 create ads,
 provide input on strategy and pricing.
http://www.digitalistmag.com/customer-experience/2015/12/14/what-is-the-customer-experience-in-a-digital-economy-03860570

19. At http://spiga-ristorante.ch/, customers order
and pay for their food right at the entrance.
A mobile device that customers get when
ordering and paying for the food, lights up
when the food is ready. Customers then pick
up their food themselves.
After finishing eating, customers bring their
plates, cutlery, and glasses near the
dishwashing machine.
Some results of self service:
1. Prices are lower.
2. Customers get a little exercise.
https://www.facebook.com/spigaristorante/photos/a.359917147466617.1073741831.359551147503217/393235250801473/

20. To learn to see customers as assets,
talk about user needs at the
start of every meeting.
http://www.customerbliss.com/learning-about-customer-experience-competencies/

21. Question # 5
How can you help users
have more joy using products?

22. If you make headphones, what about also
helping people to listen better?

23. Further inspiration
https://www.teacherspayteachers.com/Product/How-can-we-listen-better-1485898

24. Question # 6
How can we help each other
use things?

25. Sources
http://www.9flats.com/
https://www.airbnb.com/
http://campinmygarden.com/
https://www.couchsurfing.org/
https://roomorama.com/
http://www.wimdu.co.uk/

26. Sources
http://www.autonetzer.de/
http://www.buzzcar.com/
http://www.deways.com/
https://www.drivy.com/
http://gomore.dk/
https://minbildinbil.dk/
https://www.nachbarschaftsauto.de/
https://sharoo.com/
http://www.tamyca.de/

27. Question # 7
How can we help people
share ideas with and
meet each other?

28. http://www.meetup.com/

29. Additional sources
https://hbr.org/2011/04/experience-co-creation.html
https://hbr.org/2013/09/the-truth-about-customer-experience
https://hbr.org/2015/11/what-a-great-digital-customer-experience-actually-looks-like
http://www.mckinsey.com/business-functions/operations/our-insights/the-ceo-guide-to-customer-experience
https://readthink.com/the-true-meaning-behind-the-ceo-title-b4633e37eda9#.3h1xgz23r
http://www.strategy-business.com/pictures/What-Good-User-Experience-Looks-Like
http://www.strategy-business.com/article/Your-Employees-User-Experience-Should-Be-a-Strategic-Priority