The document outlines essential VoIP terminology for businesses, explaining key concepts such as virtual assistants, hosted contact centers, and IP telephony. It highlights features like IVR for customer routing, call monitoring for tracking interactions, and hosted PBX for remote communication. The document emphasizes the importance of understanding these terms to effectively leverage VoIP technology in a business context.

1. Important VoIP
Terms Every
Business Should
Know

2. Technology continues to grow
and evolve with human needs.
As do the complicated
terminologies associated with it.
Such is also the case with VoIP
technology, which is replete with
abbreviations.
See what we mean?

3. VoIP stands for Voice Over
Internet Protocol.
To make things a little simpler,
we have decoded for you some
important terms that are a
regular feature in the world of
VoIP.

4. 1. Virtual Assistant
When an agent is not available to
answer a call, a virtual assistant can
assist the customer by playing pre-
recorded messages.
Also, it can send a notification to your
email to help retain a business lead.

5. 2. Hosted Contact Centre
Unlike a traditional phone system,
where your staff needs to be present
physically, a hosted contact centre
provides them the flexibility to work
from anywhere around the globe.

6. 3. IP Telephony
IP telephony works over an Internet
connection and allows users to
communicate with each other.
It uses a variety of advanced
communication protocols to transfer the
data packets from one destination to
another.

7. 4. IVR
IVR offers a self-service option through
which users get routed to appropriate
agents and departments, based on their
dial pad inputs during a call.
IVR systems respond with pre-recorded
audio to direct callers on how to proceed
further.

8. 5. Call Monitoring
Call monitoring gives detailed insights
into agent-customer interactions.
You can keep a track of everything––
from waiting time to wrap up time; all
the data gets stored on the cloud.

9. 6. Hosted PBX
Hosted PBX allows you to make and
receive calls from remote locations.
You don’t have to be present on-site to
handle customers’ calls. It is really easy
to use and quick to set up.

10. 7. Volume Users
It refers to the amount of traffic your
cloud phone system can handle without
losing the connection.
Higher volume denotes a more robust
phone system as it supports multiple call
handling and will not let you down when
you need it the most.

11. 8. Plug and Play
It means your phone system is very easy
to use and requires less installation
time.
So you can plug it and start performing
business tasks.

12. To know more about VoIP, check out our
resource section
VoIP Blogs

13. Check Out Some Other Slideshares
Let's Get Social

14. About Us
Acefone delivers cloud-based communication
services which ensure total security of your
business data.
We offer for businesses that
provides seamless communication and many
CRM & help desk software integrations even
while working remotely around the world.
VoIP Telephony
To know more visit: www.acefone.com/uk/
or
call us at 0800-084-3663

15. Reference
Top 20 VoIP Terms Every Business Should Know
- Acefone