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VoIP	
  
Affordable	
  Outsourced	
  Computer	
  &	
  Network	
  Support	
  	
  
for	
  Your	
  Small/Medium	
  Business	
  24/7	
  

408-­‐483-­‐1881	
  	
  |	
  	
  www.MyersNetSol.com	
  
Defini&on	
  
•  VoIP:	
  “Voice	
  over	
  Internet	
  Protocol”	
  
– “A	
  technology	
  for	
  the	
  delivery	
  of	
  	
  
voice	
  communicaGons	
  (telephone)	
  and	
  
mulGmedia	
  sessions	
  over	
  Internet	
  Protocol	
  
(IP)	
  networks,	
  such	
  as	
  the	
  Internet”	
  

1/22/14	
  

©2014	
  All	
  Rights	
  Reserved.	
  

2	
  
History	
  
•  1973	
  –	
  VoIP	
  transmission	
  ini&ally	
  results	
  	
  
from	
  experimental	
  Network	
  Voice	
  Protocol	
  
invented	
  for	
  ARPANET	
  
•  1989	
  –	
  Alon	
  Cohen	
  and	
  Lior	
  Haramaty	
  invent	
  	
  
and	
  patent	
  the	
  first	
  VoIP	
  audio	
  transceiver	
  
•  1991	
  –	
  the	
  first	
  VoIP	
  applica&on,	
  Speak	
  Freely,	
  	
  
is	
  released	
  as	
  public	
  domain	
  
•  1995	
  –	
  Intel	
  and	
  MicrosoZ	
  begin	
  to	
  ini&ate	
  
standardiza&on	
  ac&vi&es	
  for	
  VoIP	
  systems	
  
•  2004	
  –	
  VoIP	
  services	
  hit	
  the	
  mass	
  market	
  
1/22/14	
  

©2014	
  All	
  Rights	
  Reserved.	
  

3	
  
Sta&s&cs	
  
•  VoIP	
  is	
  on	
  the	
  rise:	
  
–  2002:	
  121,000	
  VoIP	
  subscribers	
  in	
  the	
  US	
  
–  2012:	
  30	
  million	
  VoIP	
  subscribers	
  in	
  the	
  US	
  

•  Cloud-­‐based	
  services	
  offer	
  	
  
built-­‐in	
  disaster	
  recovery	
  
–  $26.5	
  billion:	
  annual	
  US	
  business	
  	
  
revenue	
  lost	
  to	
  downGme	
  
“The	
  Mobile	
  VoIP	
  Market	
  2012-­‐2017”,	
  Visiongain	
  

1/22/14	
  

©2014	
  All	
  Rights	
  Reserved.	
  

4	
  
What	
  VoIP	
  Is	
  
•  “A	
  unified	
  communica&ons	
  service”	
  
–  VoIP	
  supports	
  real-­‐Gme	
  transmission	
  of	
  
conversaGons	
  by	
  converGng	
  analog	
  voice	
  signals	
  
into	
  digital	
  data	
  packets	
  and	
  transmiYng	
  via	
  IP	
  
–  VoIP	
  transmits	
  voice	
  and	
  data	
  communicaGons	
  
over	
  a	
  single	
  network	
  (audio,	
  video,	
  image,	
  text)	
  

•  An	
  alterna&ve	
  to	
  circuit	
  switching	
  with	
  
features	
  and	
  services	
  that	
  are	
  typically	
  
unavailable	
  with	
  tradi&onal	
  telephone	
  services	
  
1/22/14	
  

©2014	
  All	
  Rights	
  Reserved.	
  

5	
  
How	
  VoIP	
  Works	
  
•  VoIP	
  combines	
  voice,	
  data,	
  and	
  video	
  into	
  a	
  
single,	
  easy-­‐to-­‐manage	
  service	
  
•  Requirements:	
  
–  A	
  broadband	
  Internet	
  connecGon,	
  plus:	
  
–  A	
  tradiGonal	
  phone	
  and	
  an	
  adaptor,	
  OR	
  
–  A	
  VoIP-­‐enabled	
  phone,	
  OR	
  
–  VoIP	
  soware	
  on	
  a	
  computer	
  

•  VoIP	
  offers	
  features	
  and	
  capabili&es	
  that	
  
conven&onal	
  phone	
  technology	
  cannot	
  
1/22/14	
  

©2014	
  All	
  Rights	
  Reserved.	
  

6	
  
VoIP	
  Features	
  
•  “Find	
  me	
  /	
  follow	
  me”	
  call	
  rou&ng	
  
–  Allows	
  users	
  to	
  create	
  a	
  list	
  of	
  numbers	
  where	
  a	
  call	
  gets	
  
forwarded	
  to	
  before	
  going	
  to	
  voicemail	
  

•  Voicemail-­‐to-­‐email	
  func&ons	
  
–  Transcribes	
  voicemail	
  messages	
  and	
  allows	
  users	
  to	
  file,	
  
organize,	
  delete,	
  and	
  search	
  voicemails	
  

•  Caller	
  ID	
  
–  Allows	
  users	
  to	
  idenGfy	
  callers	
  and	
  direct	
  them	
  to	
  specific	
  
outputs	
  

•  Virtual	
  phone	
  numbers	
  
–  Allows	
  users	
  to	
  make	
  phone	
  calls	
  from	
  other	
  area	
  codes	
  
1/22/14	
  

©2014	
  All	
  Rights	
  Reserved.	
  

7	
  
Benefits	
  
•  Cost	
  savings	
  in	
  infrastructure	
  and	
  
telecommunica&on	
  
–  Lower	
  costs	
  by	
  1/3	
  or	
  more	
  per	
  month	
  
–  Save	
  up	
  to	
  40%	
  on	
  local	
  calls	
  
–  Save	
  up	
  to	
  90%	
  on	
  internaGonal	
  calls	
  

•  Improved	
  efficiency	
  and	
  produc&vity	
  
–  Increase	
  producGvity	
  by	
  up	
  to	
  3.9	
  hours	
  per	
  
employee,	
  per	
  week	
  
Sage	
  Research	
  

1/22/14	
  

©2014	
  All	
  Rights	
  Reserved.	
  

8	
  
Benefits	
  
•  Transparent	
  and	
  simple	
  upgrade	
  to	
  VoIP	
  
•  A	
  single	
  service	
  for	
  mul&ple	
  loca&ons	
  

–  Increased	
  communicaGon,	
  collaboraGon,	
  and	
  support	
  	
  
for	
  employees	
  and	
  customers	
  

•  Integra&on	
  with	
  other	
  IT	
  business	
  systems	
  
•  User-­‐friendly	
  interface	
  for	
  employees	
  
•  Flexibility	
  with	
  business	
  opera&ons	
  

–  Portability:	
  work	
  remotely	
  from	
  any	
  place	
  with	
  an	
  internet	
  connecGon	
  
–  FuncGonality:	
  reduced	
  travel	
  and	
  training	
  costs	
  from	
  	
  
ease	
  of	
  web	
  and	
  video	
  conferencing	
  
–  Scalability:	
  grow	
  the	
  system	
  with	
  the	
  business	
  

•  Simplified	
  management	
  via	
  a	
  single	
  network	
  for	
  voice	
  and	
  data	
  

1/22/14	
  

©2014	
  All	
  Rights	
  Reserved.	
  

9	
  
Company	
  Impacts	
  
•  VoIP	
  is	
  effec&ve	
  for	
  any	
  size	
  of	
  business	
  
–  Small	
  businesses:	
  a	
  reliable	
  communicaGon	
  system	
  
with	
  customers	
  can	
  be	
  crucial	
  to	
  success,	
  and	
  cost	
  
savings	
  can	
  be	
  even	
  more	
  important	
  
–  Medium	
  businesses:	
  VoIP	
  has	
  the	
  capabiliGes	
  to	
  
seamlessly	
  grow	
  with	
  your	
  business	
  and	
  to	
  help	
  
establish	
  an	
  efficient	
  environment	
  
–  Large	
  businesses:	
  VoIP	
  offers	
  mobility	
  and	
  
management	
  services	
  

•  For	
  all	
  businesses,	
  VoIP	
  can	
  reduce	
  costs	
  for	
  
equipment,	
  lines,	
  manpower,	
  and	
  maintenance	
  
1/22/14	
  

©2014	
  All	
  Rights	
  Reserved.	
  

10	
  
Why	
  Choose	
  Myers	
  
• 
• 
• 
• 
• 
• 
• 

Pay	
  for	
  only	
  what	
  you	
  need,	
  add	
  more	
  lines	
  on	
  demand	
  during	
  busy	
  phone	
  usage	
  
Use	
  economies	
  of	
  scale	
  to	
  share	
  a	
  pool	
  of	
  phone	
  lines	
  across	
  mul&ple	
  loca&ons	
  
(offices,	
  remote	
  employees)	
  and	
  connect	
  into	
  a	
  single	
  phone	
  solu&on	
  
Never	
  miss	
  a	
  phone	
  call	
  with	
  “find	
  me	
  /	
  follow	
  me”	
  
Look	
  local,	
  work	
  remote	
  with	
  phone	
  numbers	
  in	
  any	
  area	
  code	
  	
  
that	
  ring	
  anywhere	
  in	
  the	
  country	
  
Built-­‐in	
  disaster	
  recovery.	
  Each	
  phone	
  is	
  configured	
  with	
  a	
  cell	
  phone	
  #	
  that	
  the	
  
system	
  automa&cally	
  dials	
  if	
  the	
  phone,	
  internet,	
  or	
  phone	
  system	
  is	
  ever	
  offline	
  
Cell	
  phone	
  extensions	
  make	
  it	
  easy	
  for	
  customers	
  to	
  reach	
  you;	
  publish	
  one	
  
number	
  that	
  will	
  reach	
  your	
  office,	
  cell	
  and	
  voicemail	
  	
  
User-­‐friendly	
  soZware	
  permits	
  computer	
  /	
  desktop	
  integra&on	
  	
  
–  See	
  who	
  is	
  on	
  the	
  phone	
  and	
  transfer	
  calls	
  across	
  offices	
  with	
  	
  
a	
  simple	
  drag-­‐and-­‐drop	
  moGon	
  	
  
–  Send	
  incoming	
  voice	
  mail	
  to	
  your	
  email	
  inbox	
  
–  Integrate	
  with	
  common	
  CRM	
  systems	
  

1/22/14	
  

©2014	
  All	
  Rights	
  Reserved.	
  

11	
  
Is	
  VoIP	
  Right	
  For	
  You?	
  
VoIP	
  is	
  a	
  good	
  fit	
  for	
  your	
  business	
  	
  
if	
  two	
  or	
  more	
  of	
  the	
  following	
  apply:	
  

 You	
  would	
  like	
  to	
  cut	
  your	
  phone	
  service	
  costs	
  in	
  half	
  
 You	
  have	
  mulGple	
  offices	
  with	
  separate	
  phone	
  systems	
  at	
  each	
  
 You	
  are	
  currently	
  paying	
  for	
  three	
  or	
  more	
  phone	
  lines	
  
 Your	
  organizaGon	
  has	
  remote	
  users	
  
 You	
  want	
  a	
  digital	
  phone	
  system	
  with	
  built-­‐in	
  disaster	
  recovery	
  
 You	
  are	
  currently	
  being	
  billed	
  for	
  services	
  that	
  	
  
you	
  do	
  not	
  understand	
  or	
  are	
  not	
  using	
  
 You	
  need	
  powerful	
  phone	
  features	
  but	
  	
  
do	
  not	
  think	
  you	
  can	
  afford	
  them	
  

1/22/14	
  

©2014	
  All	
  Rights	
  Reserved.	
  

12	
  
CONCLUSION:	
  
•  VoIP	
  is	
  becoming	
  accepted	
  as	
  a	
  	
  
standard	
  for	
  phone	
  services	
  
•  It	
  has	
  come	
  a	
  long	
  way	
  since	
  its	
  incep&on,	
  
par&cularly	
  in	
  terms	
  of	
  quality	
  and	
  safety	
  
•  Reduce	
  your	
  phone	
  service	
  costs	
  by	
  30%-­‐75%	
  	
  
and	
  realize	
  posi&ve	
  cash	
  flow	
  from	
  the	
  first	
  
month	
  while	
  improving	
  the	
  features	
  and	
  
service	
  of	
  your	
  current	
  phone	
  system	
  

1/22/14	
  

©2014	
  All	
  Rights	
  Reserved.	
  

13	
  
VoIP	
  
Affordable	
  Outsourced	
  Computer	
  &	
  Network	
  Support	
  	
  
for	
  Your	
  Small/Medium	
  Business	
  24/7	
  

408-­‐483-­‐1881	
  	
  |	
  	
  www.MyersNetSol.com	
  

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Myers Network Solution presents: VoIP

  • 1. VoIP   Affordable  Outsourced  Computer  &  Network  Support     for  Your  Small/Medium  Business  24/7   408-­‐483-­‐1881    |    www.MyersNetSol.com  
  • 2. Defini&on   •  VoIP:  “Voice  over  Internet  Protocol”   – “A  technology  for  the  delivery  of     voice  communicaGons  (telephone)  and   mulGmedia  sessions  over  Internet  Protocol   (IP)  networks,  such  as  the  Internet”   1/22/14   ©2014  All  Rights  Reserved.   2  
  • 3. History   •  1973  –  VoIP  transmission  ini&ally  results     from  experimental  Network  Voice  Protocol   invented  for  ARPANET   •  1989  –  Alon  Cohen  and  Lior  Haramaty  invent     and  patent  the  first  VoIP  audio  transceiver   •  1991  –  the  first  VoIP  applica&on,  Speak  Freely,     is  released  as  public  domain   •  1995  –  Intel  and  MicrosoZ  begin  to  ini&ate   standardiza&on  ac&vi&es  for  VoIP  systems   •  2004  –  VoIP  services  hit  the  mass  market   1/22/14   ©2014  All  Rights  Reserved.   3  
  • 4. Sta&s&cs   •  VoIP  is  on  the  rise:   –  2002:  121,000  VoIP  subscribers  in  the  US   –  2012:  30  million  VoIP  subscribers  in  the  US   •  Cloud-­‐based  services  offer     built-­‐in  disaster  recovery   –  $26.5  billion:  annual  US  business     revenue  lost  to  downGme   “The  Mobile  VoIP  Market  2012-­‐2017”,  Visiongain   1/22/14   ©2014  All  Rights  Reserved.   4  
  • 5. What  VoIP  Is   •  “A  unified  communica&ons  service”   –  VoIP  supports  real-­‐Gme  transmission  of   conversaGons  by  converGng  analog  voice  signals   into  digital  data  packets  and  transmiYng  via  IP   –  VoIP  transmits  voice  and  data  communicaGons   over  a  single  network  (audio,  video,  image,  text)   •  An  alterna&ve  to  circuit  switching  with   features  and  services  that  are  typically   unavailable  with  tradi&onal  telephone  services   1/22/14   ©2014  All  Rights  Reserved.   5  
  • 6. How  VoIP  Works   •  VoIP  combines  voice,  data,  and  video  into  a   single,  easy-­‐to-­‐manage  service   •  Requirements:   –  A  broadband  Internet  connecGon,  plus:   –  A  tradiGonal  phone  and  an  adaptor,  OR   –  A  VoIP-­‐enabled  phone,  OR   –  VoIP  soware  on  a  computer   •  VoIP  offers  features  and  capabili&es  that   conven&onal  phone  technology  cannot   1/22/14   ©2014  All  Rights  Reserved.   6  
  • 7. VoIP  Features   •  “Find  me  /  follow  me”  call  rou&ng   –  Allows  users  to  create  a  list  of  numbers  where  a  call  gets   forwarded  to  before  going  to  voicemail   •  Voicemail-­‐to-­‐email  func&ons   –  Transcribes  voicemail  messages  and  allows  users  to  file,   organize,  delete,  and  search  voicemails   •  Caller  ID   –  Allows  users  to  idenGfy  callers  and  direct  them  to  specific   outputs   •  Virtual  phone  numbers   –  Allows  users  to  make  phone  calls  from  other  area  codes   1/22/14   ©2014  All  Rights  Reserved.   7  
  • 8. Benefits   •  Cost  savings  in  infrastructure  and   telecommunica&on   –  Lower  costs  by  1/3  or  more  per  month   –  Save  up  to  40%  on  local  calls   –  Save  up  to  90%  on  internaGonal  calls   •  Improved  efficiency  and  produc&vity   –  Increase  producGvity  by  up  to  3.9  hours  per   employee,  per  week   Sage  Research   1/22/14   ©2014  All  Rights  Reserved.   8  
  • 9. Benefits   •  Transparent  and  simple  upgrade  to  VoIP   •  A  single  service  for  mul&ple  loca&ons   –  Increased  communicaGon,  collaboraGon,  and  support     for  employees  and  customers   •  Integra&on  with  other  IT  business  systems   •  User-­‐friendly  interface  for  employees   •  Flexibility  with  business  opera&ons   –  Portability:  work  remotely  from  any  place  with  an  internet  connecGon   –  FuncGonality:  reduced  travel  and  training  costs  from     ease  of  web  and  video  conferencing   –  Scalability:  grow  the  system  with  the  business   •  Simplified  management  via  a  single  network  for  voice  and  data   1/22/14   ©2014  All  Rights  Reserved.   9  
  • 10. Company  Impacts   •  VoIP  is  effec&ve  for  any  size  of  business   –  Small  businesses:  a  reliable  communicaGon  system   with  customers  can  be  crucial  to  success,  and  cost   savings  can  be  even  more  important   –  Medium  businesses:  VoIP  has  the  capabiliGes  to   seamlessly  grow  with  your  business  and  to  help   establish  an  efficient  environment   –  Large  businesses:  VoIP  offers  mobility  and   management  services   •  For  all  businesses,  VoIP  can  reduce  costs  for   equipment,  lines,  manpower,  and  maintenance   1/22/14   ©2014  All  Rights  Reserved.   10  
  • 11. Why  Choose  Myers   •  •  •  •  •  •  •  Pay  for  only  what  you  need,  add  more  lines  on  demand  during  busy  phone  usage   Use  economies  of  scale  to  share  a  pool  of  phone  lines  across  mul&ple  loca&ons   (offices,  remote  employees)  and  connect  into  a  single  phone  solu&on   Never  miss  a  phone  call  with  “find  me  /  follow  me”   Look  local,  work  remote  with  phone  numbers  in  any  area  code     that  ring  anywhere  in  the  country   Built-­‐in  disaster  recovery.  Each  phone  is  configured  with  a  cell  phone  #  that  the   system  automa&cally  dials  if  the  phone,  internet,  or  phone  system  is  ever  offline   Cell  phone  extensions  make  it  easy  for  customers  to  reach  you;  publish  one   number  that  will  reach  your  office,  cell  and  voicemail     User-­‐friendly  soZware  permits  computer  /  desktop  integra&on     –  See  who  is  on  the  phone  and  transfer  calls  across  offices  with     a  simple  drag-­‐and-­‐drop  moGon     –  Send  incoming  voice  mail  to  your  email  inbox   –  Integrate  with  common  CRM  systems   1/22/14   ©2014  All  Rights  Reserved.   11  
  • 12. Is  VoIP  Right  For  You?   VoIP  is  a  good  fit  for  your  business     if  two  or  more  of  the  following  apply:    You  would  like  to  cut  your  phone  service  costs  in  half    You  have  mulGple  offices  with  separate  phone  systems  at  each    You  are  currently  paying  for  three  or  more  phone  lines    Your  organizaGon  has  remote  users    You  want  a  digital  phone  system  with  built-­‐in  disaster  recovery    You  are  currently  being  billed  for  services  that     you  do  not  understand  or  are  not  using    You  need  powerful  phone  features  but     do  not  think  you  can  afford  them   1/22/14   ©2014  All  Rights  Reserved.   12  
  • 13. CONCLUSION:   •  VoIP  is  becoming  accepted  as  a     standard  for  phone  services   •  It  has  come  a  long  way  since  its  incep&on,   par&cularly  in  terms  of  quality  and  safety   •  Reduce  your  phone  service  costs  by  30%-­‐75%     and  realize  posi&ve  cash  flow  from  the  first   month  while  improving  the  features  and   service  of  your  current  phone  system   1/22/14   ©2014  All  Rights  Reserved.   13  
  • 14. VoIP   Affordable  Outsourced  Computer  &  Network  Support     for  Your  Small/Medium  Business  24/7   408-­‐483-­‐1881    |    www.MyersNetSol.com