SlideShare a Scribd company logo
How
CloudTelephony
CanSolveBusiness
Challenges?
Withadvancementintechnologies,customer
expectationshasrisenwithtime.Suchas-
1. Beingservedinstantly,fromanywhere
aroundtheworld.
2.Expectingquickresolutiontoalltheir
problems.
3.Lookingformultilingualcustomersupport.
4.Expecting24*7businessavailability.
Thetraditionalcommunicationsystemcan
makeyourtech-savvycustomers
disappointed.
Traditionaltelephonyhasmultiple
constraintslikeITstaff,datasecurity,
budget,andmore.
Thecloudtelephonysystemcan
overcomealltheseproblemseasily.
Let’sfinditouthow.
Asabusinessexpands,multiple
challengesariselikedisconnected
communication,theneedforadditional
hardwareandmore.
Asaresult,agents’domultiplecall
transfersfromonelocationtoanotherdue
todisconnectedcommunication.
 
Problem1:MultipleBusinessLocation
 Cloudtelephonyoffersan
integratedplatformwhereallagents
haveaccesstothesamepageand
theycanretrievecustomers'
informationanytime,anywhere.
Thisensuresabettercustomer
experience.
Solution
Problem2:LimitedBudget
Traditionally,goodcommunication
systemsrequirelargeupfrontcosts,as
youhavetotakecareofnetwork
upgrades,systemimplementation,and
userstraining.
Cloudtelephonysignificantlycuts
downoverallbusinesscostasitis
basedontheOpEx(Operating
Expense)model.
Thereisnomaintenanceandsoftware
up-gradationcostsasitistakencare
bytheserviceprovider.
Solution
IntraditionalPBXsystem,you
requireadedicatedteamofITstaff
whocantroubleshoot
communicationissues.
 
Problem3:HigherReliabilityonITStaff
 Thecloudphonesystem
ensureshassle-free
communicationasthird-party
serviceproviderstakecareofall
communicationchallenges.
Solution
Businessesexpandorshrinkwithtime;
itisnotnecessarythatabusinesswill
havethesamerequirementsallthe
time.
Inon-premisephonesystem,itis
difficulttoaddorremovephonelines
instantly.
Problem4:InabilitytoScaleUpandDown
Thehostedphonesystem
ensuresscalablecommunication
solutionswhereyoucanaddor
removephonelineswhenever
required.
Solution
Cloudtelephonycaneliminateall
communicationchallengesand
accelerateyourbusinessgrowthtoa
higherlevel.
Implementcloudphonesystem
servicesandleverageitsbenefits.
Getridofallchallengesbytakingcloud
telephonyservicesfrom
TheRealPBX.
Areyoufacingthesamecommunication
challenges?
AboutUs
TheRealPBXisaleadingproviderof
WealsoofferhostedPBX,callcentersolutions,
businessnumbersliketollfreenumbers,&local
numbersandmore.Wedeliverservicesalloverthe
globetobusinessesofvaryingsizesandindustry.
Formoreinformation,visitusat:
orcallusat+1-888-8929646
www.therealpbx.com
VoIPTelephony.
CheckOutSomeOther
Slideshares
Let'sGetSocial
References
CloudTelephony:ImprovingCustomerAcquisition&Retention
ForStart-ups
-TheRealPBX
-Wikipedia
CloudCommunication

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How Cloud Telephony Can Solve Business Challenges?