2. Customize your own
automated menu that allows
callers to get information or
be transferred to the right
person without having to
speak with a receptionist.
Choose the voice, accent
and/or gender and we will
have the script professionally
recorded for you in one of our
recording studios.
AUTO ATTENDANT
3. Get real-time reports and
analytics on your phone
system and employee
production by extension. This
software will allow the
admin to monitor call
volume, call duration, hold
time, and much more. Record
calls for training purposes
and quality assurance.
CALL ACCOUNTING
SOFTWARE
4. Listen to and monitor live calls
in your office. Use the whisper
feature to speak to the
employee or co-worker to
coach them through a call and
the customer on the other end
will not hear your voice using
this feature. Utilize the
Intrude feature to barge into
the phone call and take over
when necessary. These
features are great for sales
offices training.
CALL MONITORING
5. Receive a report via email at
various times throughout the
day. This report will give you
analytics on outbound call
counts, call duration, hold
times, abandoned/dropped calls,
and much more. This
information is broken down per
extension giving management
the ability to monitor
productivity per employee and
make adjustments to cut down
hold times for the customers.
CALL REPORTING
6. Set up a secure conference
bridge for multiple parties to
connect over the phone all at
once. Password protect your
conference bride for
increased security on high
profile or important
conference calls.
CONFERENCING
CALLING
7. Have multiple phones on
your system work
simultaneously under one
number.
SHARED LINES
8. Our systems all integrate
extremely well with 3rd party
software. This allows you
utilize new software or use
existing software if you have
any without losing your
initial investment.
SOFTWARE
INTEGRATION
9. The ability to enable a
multitude of phone numbers,
all ringing in unison until one
is finally answered.
SIMULTANEOUS
RING
10. Utilize a voicemail server so
clients can get in touch with
you when you can not
answer. Visual Voicemail,
Voicemail to Email &
Standard call in Voicemail
options available.
VOICEMAIL TO EMAIL
11. Which Feature is
Your Favorite ?
Check Out Our Pages:
linkedin.com/company/blinkvoice
@BlinkVoice
https://www.blinkvoiceblog.com
https://www.facebook.com/BlinkVoiceTelecom/
