This document discusses the importance of personal grooming and maintaining a professional appearance. It defines grooming as making yourself look neat and tidy. Personal appearance influences the opinions and perceptions that others form about your professionalism, sophistication, intelligence, and capabilities. The document provides guidelines for maintaining good personal grooming habits including overall cleanliness, hair, nails, teeth, uniform, makeup, accessories, and shoes. Adhering to these grooming standards helps enhance the guest experience and projects a positive image.

1. PERSONAL
GROOMING
Enhancing the Guest Experience
A FRESH APPROACH

2. OBJECTIVE
 WHAT IS “ Grooming”
 Importance of Personal Grooming
 Relation between personal appearance and
image projection

3. What is Grooming
It is the process of making yourself look neat and
attractive
The things which you do to make yourself and your
appearance tidy and pleasant

4. Clothes and manners do not make the man; but, when he is
made, they greatly improve his appearance
• Whether this is real or imaginary the most important fact
is that your appearance influences the opinions of
everyone around you
• Your Professionalism, intelligence and trust people form in
you is mainly due to your appearance

5. Some of the perceptions people can form solely from your
appearance are:
• Your Professionalism
• Your level of sophistication
• Your intelligence
• Your capability

6. Personal Grooming Habits
 Grooming involves all the aspects of your
body:
 Overall Cleanliness
 Hair
 Nails
 Teeth
 Uniform
 Makeup

7. Personal Grooming Habits - Hair
• It is your crowning glory
• Keep it at a length and style at which you can maintain
it
• Wash your hair at least once a week
• Hairstyles
 Females
• Tie your hair in a neat hairstyle with hair pulled back from face
• Hair if longer than jawline should be tied into a bun
• Should be well groomed with a neat appearance at all times
• Hair holding devices should be plain and of natural colors
 Males
 Not fall over the ears, eyebrows or even touch the back of all collar
 Will always present a neat appearance
 Facial hair should be neatly trimmed(moustache, sideburns), beards are
recommended

8. Personal Grooming Habits - Nails
• Clip nails short, along their shape
• A healthy body ensures healthy mails
• Brittle or discolored nails shows up deficiencies
or disease conditions

9. Personal Grooming Habits - Teeth
• Brush teeth twice a day and rinse well after
every meat
• Remember to rinse your mouth after every
meal
• For those who smoke it is important you rinse
your mouth after every smoke and use a
mouth freshener

10. Personal Grooming Habits - Uniform
• Your uniform talks a lot about your organization
• First impressions are made within the first 5
minutes of meeting someone
• A neat clean and well ironed uniform is
acceptable and appreciated by one and all at all
times
• Your Id-tags are also an important part of your
uniform

11. Personal Grooming Habits - Makeup
• Makeup should be natural looking
• Nail polish and lip color should not be too trendy
or bright
• Mild fragrance
• Women: stay away from extremely dark, bright
reds and fluorescent colors
• Hair color should not be more than one or two
shades darker or lighter than your natural hair
color. Unnatural colors(burgundy, green, etc.)
must be avoided

12. Personal Grooming Habits - Accessories
Males
– Men should limit accessories / jewellery to 3 pieces
– Accessories include watch, ring, handkerchief
– A dress watch should be worn, avoid athletic styles.
– Avoid bracelets, necklaces and visible piercing
Females
– Jewellery should be keep minimal and conservative
– Remove all facial piercing except earrings
– The 5 Piece Rule: Wear only 5 accessories – earrings
count as 2; watch counts as 3, allowing 2 additional
accessories

13. Personal Grooming Habits - Shoes
Males
– Lace up conservative shoes are the most appropriate
– Choose black, brown or bit and cover burgundy shoes. Shoe color
should match your trousers or be a darker color
– Shoes should be in a good condition and polished
– Socks should match the color of your suit & cover your calves(Should
be washed daily)
– Belts should be in good condition and match the color of your shoes
Females
– Shoes should be pumps or sling backs, do not wear shoes with open
toes, open heel, or ankle straps
– Shoes should be of good quality leather
– Shoe color should be darker than your trouser
– Heels should be 1-2 inches; higher heels; should be saved for after
hours

14. Personal Grooming Habits – Lets Remember
• A neat and clean uniform at all times
• Hair neatly tied up
• No bad breadth
• Clean and washed socks with polished shoes
• Well manicured hands
• Usage of a mild deodorant

15. THANK YOU FOR YOUR TIME…