this defines the importance of e-resource, types of e-resources in libraries, advantages/ disadvantages of e-resources discuss the selection, acquisition of e-resources in libraries.
Assistive Technology and Associated TrainingE.A. Draffan
This is a workshop presentation at the NADP 2013 Conference. The graphs and information come from a survey of students in receipt of the Disabled Students Allowances 2012 - 841 students answered the survey call and we are extremely grateful for their help.
Student perspectives on assistive technologyE.A. Draffan
These slides are from a talk given at the Iansyst 2012 DSA Assessors conference. There are several slides that were asking questions rather than providing answers - the main points were about the shifting sands occurring in IT and AT within Further and Higher Education
this defines the importance of e-resource, types of e-resources in libraries, advantages/ disadvantages of e-resources discuss the selection, acquisition of e-resources in libraries.
Assistive Technology and Associated TrainingE.A. Draffan
This is a workshop presentation at the NADP 2013 Conference. The graphs and information come from a survey of students in receipt of the Disabled Students Allowances 2012 - 841 students answered the survey call and we are extremely grateful for their help.
Student perspectives on assistive technologyE.A. Draffan
These slides are from a talk given at the Iansyst 2012 DSA Assessors conference. There are several slides that were asking questions rather than providing answers - the main points were about the shifting sands occurring in IT and AT within Further and Higher Education
Cross cultural study of reading support E.A. Draffan
Two studies about the use of text to speech and technology to aid reading by Mamoru Iwabuchi, Kenryu Nakamura, Maiko Takahashi, Toshihiro Kono, Rumi Hirabayashi (University of Tokyo, Japan), E.A. Draffan (Universitiy of Southampton UK)
Presented at the Oregon Information literacy summit in May 2014 on different stages of research during the writing process as model off a business writing assignment through distance education.
Issues around ebook accessibility and portable devices with apps. Students with literacy difficulties or print impairments being able to access text in a way that suits their needs.
In responding to an Ethiopian library's challenge of providing content to medical students, MSIS technologist Bob Riddle discusses affordable network solutions that were easily deployed.
OU Campus CMS: How to Generate Buy-In and Excitement from Your Campus LibraryColleen Greene
Is your campus library concerned that OU Campus can’t meet its needs? As the Systems Librarian in charge of administering CSU Fullerton’s Pollak Library website and as a member of the task force that developed the campus-wide OU Campus look and feel, Colleen understands multiple different perspectives. Learn how Colleen generated library buy-in through a comprehensive training plan, through the use of third-party APIs and widgets, and by treating the website like a newsroom. In this session, Colleen will discuss how to use OU Campus to address your library’s culture and special needs.
College & Career Readiness: Information Literacy Skills Needed By College Bou...JulieLibrarian
A presentation delivered by Julie Arensdorf, Instruction Services Librarian at Loras College, during a Keystone Area Education Agency (AEA) Teacher Librarian Update in Elkader, Iowa on March 4, 2014, on behalf of the Iowa ACRL/K-12 Higher Education Committee.
La misión de CAMPMANY ABOGADOS es ayudar a nuestros clientes a obtener una prestación económica que compense su imposibilidad de llevar a cabo una actividad laboral ya sea la de su profesión o cualquier tipo de profesión, así como una indemnización para el caso que haya un responsable de dicha situación.
Cross cultural study of reading support E.A. Draffan
Two studies about the use of text to speech and technology to aid reading by Mamoru Iwabuchi, Kenryu Nakamura, Maiko Takahashi, Toshihiro Kono, Rumi Hirabayashi (University of Tokyo, Japan), E.A. Draffan (Universitiy of Southampton UK)
Presented at the Oregon Information literacy summit in May 2014 on different stages of research during the writing process as model off a business writing assignment through distance education.
Issues around ebook accessibility and portable devices with apps. Students with literacy difficulties or print impairments being able to access text in a way that suits their needs.
In responding to an Ethiopian library's challenge of providing content to medical students, MSIS technologist Bob Riddle discusses affordable network solutions that were easily deployed.
OU Campus CMS: How to Generate Buy-In and Excitement from Your Campus LibraryColleen Greene
Is your campus library concerned that OU Campus can’t meet its needs? As the Systems Librarian in charge of administering CSU Fullerton’s Pollak Library website and as a member of the task force that developed the campus-wide OU Campus look and feel, Colleen understands multiple different perspectives. Learn how Colleen generated library buy-in through a comprehensive training plan, through the use of third-party APIs and widgets, and by treating the website like a newsroom. In this session, Colleen will discuss how to use OU Campus to address your library’s culture and special needs.
College & Career Readiness: Information Literacy Skills Needed By College Bou...JulieLibrarian
A presentation delivered by Julie Arensdorf, Instruction Services Librarian at Loras College, during a Keystone Area Education Agency (AEA) Teacher Librarian Update in Elkader, Iowa on March 4, 2014, on behalf of the Iowa ACRL/K-12 Higher Education Committee.
La misión de CAMPMANY ABOGADOS es ayudar a nuestros clientes a obtener una prestación económica que compense su imposibilidad de llevar a cabo una actividad laboral ya sea la de su profesión o cualquier tipo de profesión, así como una indemnización para el caso que haya un responsable de dicha situación.
Roll to Roll Sublimation Printing Machine special design for those large but roll products, such as fabric, textile, curtain,
mouse pad, etc sublimation by oil roller drum heating, roller drum and fabrics should be same speed. our this size
380x1700mm printing speed can reach 2.5-3 meter per minute.
Presentación sobre Normatividad de la web para la asignatura Medios Interactivos”, Comunicación Social, UPB, elaborada por Laura Mejía Prieto y Laura Melisa Aguirre
The SharePoint & jQuery Guide - Updated 1/14/14Mark Rackley
Latest version of my SharePoint & jQuery slides from SharePoint Saturday St. Louis.
This session introduces people to using jQuery in SharePoint, how to get started, and some best practices.
Integrating Inquiry: Student Centered Approaches for Inspiring Lifelong Lear...Rebecca Kate Miller
Presentation delivered at the 3rd Annual Conference on Higher Education Pedagogy in Blacksburg, VA on February 3, 2011. Speakers included: Rebecca K. Miller, Carolyn Meier, Margaret Merrill, Heather Moorefield-Lang, and Lesley Moyo.
Digital Reading Strategies
A Faculty Learning Community Presentation
Dawn Hawley, Librarian/eLearning; Judi Wise, Faculty;
Traci Taylor, Librarian; and Stoo Sepp, Director of eLearning
Bellingham Technical College
The Failure of Skepticism: Rethinking Information Literacy and Political Pol...Chris Sweet
Fake news has been shown to spread far faster than facts on social media platforms. Rampant fake news has led to deep political polarization and the undermining of basic democratic institutions. Skepticism is an important component of information literacy and has often been pointed to as the antidote to the fake news epidemic. Why are skepticism and information literacy failing so terrifically in this post-truth era?
The presenters will summarize research drawn from the fields of psychology and mass communication that shows just how hardwired people are to believe information from their own “tribes” and resist outside contrary information.
How we think about and teach skepticism and information literacy is in need of an overhaul for the twenty-first century. This webinar will introduce some ideas for that overhaul and will also provide practical classroom activities that do a better job of addressing the cognitive aspects of information literacy and skepticism.
Bicycle Messenger Boys and the Evolution of American Labor LawsChris Sweet
Bicycle messenger boys often conjure up images of young boy riding an early morning newspaper delivery route. Long before the newspaper delivery boy, telegraph and shipping companies exploited child bicycle messengers as a cheap form of labor. Bicycle messenger boys worked long hours under dangerous conditions for little pay. Some worked overnight delivering messages and parcels to patrons and proprietors in red light districts. Some were injured or even killed on the job. This presentation will examine how bicycle messenger boys found themselves entwined in evolving American labor laws from 1890-1940. Anti-child labor organizations such as the National Child Labor Committee used exposés of the working conditions of messenger boys to help force passage of the 1938 Fair Labor Standards Act.
“THE CHURCH OR THE WHEEL?” RELIGIOUS INSTITUTIONS CONTEND WITH THE AMERICAN...Chris Sweet
Presentation given a the 27th Annual International Cycling History Conference in New Haven, CT. The American bicycle boom of the 1890s had wide-ranging social and economic impacts. Religious institutions had to contend with this new disruptive technology. Some clergymen thought the bicycle was the work of the devil, while others embraced it as a tool for evangelism.
The Forgotten Contributions of Central Illinois to the Bicycle Boom of the 18...Chris Sweet
Presentation for the 2015 International Cycling History Confrence, Entraigues, France.
By the end of the 19th century, the state of Illinois was home to more than 60 bicycle manufacturers whose output accounted for an impressive 28% of the national total. Naturally, much of the bicycle industry was located in and around Chicago. Long forgotten, is the fact that Central Illinois also had a vibrant and productive bicycle industry. At the time, Peoria, Illinois (which is located in the central part of the state) was the second largest city in Illinois and home to a number of bicycle manufacturers including: Ide, Rouse and Hazard, Patee, Luthy, and Peoria Rubber and Manufacturing. Peoria-made “high art” bicycles were even exported to France and other European markets to meet overseas demand. Charles Duryea, who would go on to invent one of the first automobiles, began his career manufacturing bicycles in Peoria. Even Central Illinois-based agricultural manufacturing giant, John Deere, tried its' hand at manufacturing bicycles during the height of the boom.
In addition to manufacturing, Peoria was also an important stop on the national bicycle racing circuit. During the 1890's, races on Peoria’s Lakeview track attracted international competition. Many world records -on both ordinaries and safeties- were set in Peoria. During the 1890 Peoria tournament, the “unbeatable” Willie Windle lost twice to newcomer August Zimmerman. Major Taylor, who grew up in neighboring Indiana, began his early racing career in Peoria. In his autobiography, Taylor would later recall, “Peoria was the Mecca of bicycle racing in those days. On its historical track all the fastest riders in the World struggled for fame and glory.”
This presentation will discuss the historical significance of Central Illinois bicycle manufacturing and bicycle racing during the 1890's. This analysis will include social, cultural, and economic impacts of the bicycle both within the state and across the nation.
Starting from Scratch: Meaningful Integration of Information Literacy through...Chris Sweet
Instruction librarians are all too familiar with well-intentioned research papers and assignments that reduce information literacy to a simplistic checklist (must include 4 peer-reviewed sources) or set of skills (use interlibrary loan, cite materials properly). Librarians and classroom faculty should recognize that information literacy cannot just be magically imparted to students through a single assignment or library instruction session. Becoming information literate requires repeated practice in a variety of contexts. How often have you wished for the opportunity to just sit down with a faculty member and start from scratch when designing an assignment –or even better- an entire course? That is precisely what the presenters have done with two sociology courses at Illinois Wesleyan University. Professor of Sociology, Meghan Burke and Information Literacy Librarian, Chris Sweet collaboratively re-designed two of Professor Burke's race and ethnic relations sociology courses. The new courses integrate information literacy concepts throughout each course. Because of the new course structure, teaching information literacy has also become a shared responsibility.
For the new cyclist or triathlete high-end bikes and parts present an intimidating cost barrier. How can you get past the marketing hype to what really matters? This presentation will look at intelligent equipment choices and basic cycling training strategies that will save you money.
Lab and field testing to improve performanceChris Sweet
Baseline testing allows athletes to monitor and improve their fitness levels. Field testing can be conducted by the athlete in the pool, on the road or on the track. Laboratory testing on the other hand, provides the most accurate measurements by utilizing a controlled environment. For this presentation, USAT Certified Triathlon Coach Chris Sweet and Laura Wheatley (MS Exercise Physiology) will offer participants a basic introduction to field and laboratory testing and how to utilize test results to improve triathlon performance. Participants will receive a handout that covers basic field test procedures for determining lactate threshold as well as practical baseline workouts.
Intellectual Property and Attribution in a Cross-Cultural Context: Understand...Chris Sweet
Beliefs regarding intellectual property and attribution in the United States vary greatly from those held in other parts of the world. International Students studying in the U.S. for the first time often struggle in writing classes with the when, why, and how of academic attribution and citation. Following the cultural norms of their home countries, these students often end up unintentionally plagiarizing portions of their writing. This presentation will examine cultural variations in regards to intellectual property and attribution. It will also provide guidelines for helping instructors and librarians who work with international students in writing courses.
Selecting implementing and teaching a web scale discovery toolChris Sweet
In the fall of 2010, Illinois Wesleyan University reviewed all the major web-scale discovery tools available to libraries. We chose to be a beta-test site for EBSCO’s Discovery Service (EDS) and conducted usability testing with students. We eventually purchased EDS and did a full roll-out this past fall semester.
This presentation will address the philosophy behind web-scale discovery along with our experiences regarding selection, testing, implementation, evaluation, and teaching. The presentation will also include live search demonstrations using Wesleyan’s EDS interface.
Wikipedia and the Making of a (Wo)Man: biographical construction in the digi...Chris Sweet
Did you know that according to their Wikipedia biography entries, Senators Edward Kennedy and Robert Byrd both died on January, 20, 2009? In reality, neither Senator died on that date. Robert Byrd is still very much alive and Edward Kennedy lived through August of last year. In a few short years, Wikipedia has come to dominate the field of easy-to-access information on just about any topic. Due to prominent placing in search engine results, the first stop for biographical information is often Wikipedia. Since Wikipedia entries are user-generated, errors and blatant smear campaigns are commonplace. Political hopefuls now carefully craft and continually monitor their web presence including their Wikipedia biographies. Scholars can be found on Wikipedia waging epic, never-ending battles of edits over contentious biographical points.
In this presentation I propose to examine the role of the Wikipedia biography in popular culture. How has Wikipedia affected the political landscape? How have Wikipedia editing guidelines evolved as a result of problems with high-profile biographies? What does the rise of Wikipedia mean for traditional sources of biographical information? My presentation will include real-time analysis of Wikipedia entries as well as some short video clips.
Towards an Information Literacy Continuum: examining the high school to colle...Chris Sweet
We know that many students have difficulties meeting faculty expectations for college-level research. Basic search strategies, critical thinking and evaluation skills are often lacking. Increased dialogue between academic librarians, school librarians and teaching faculty could begin to address some of these problems in a proactive manner. This presentation is a small step in that direction. Chris Sweet, Information Literacy Librarian at Illinois Wesleyan University, will introduce this topic from an academic librarian’s perspective. Dana Convery, English and Literature instructor at Prairie Central High School, will discuss high school research from the trenches. What research skills are being taught in the classroom? What role do Illinois Learning Standards play? What barriers are holding high school teachers and librarians back? Finally, an Illinois Wesleyan student will give us insights on his/her personal transition from high school to college researcher.
Nurturing Failure: creating a risk-tolerant library culture that embraces cha...Chris Sweet
The culture of success is pervasive in our society. It is unacceptable to get anything other than an “A”. “Win at all costs.” “No room for error.” At the same time, we know that great inventions always come after a long string of failures. In the corporate world, a few very successful companies and entrepreneurs have learned that calculated risk and the freedom to fail are the keys to innovation and progress. Richard Farson, author of Whoever Makes the Most Mistakes Wins hit the nail on the head when he wrote: “Relying on conventional, outmoded ideas about success and failure stands in the way of your ability to innovate, compete, and stay ahead of the curve in a changing economy.” This webcast will examine how creating a risk-tolerant culture can aid in keeping academic libraries both vibrant and relevant in the current economy.
Writing and Refining Information Literacy Learning OutcomesChris Sweet
One of the cornerstones of effective information literacy assessment is having clearly-defined student learning outcomes. Learning outcomes specify what learners will know or be able to do as a result of a learning activity. Accrediting bodies often look for specific learning outcomes as one component of the review process. Most librarians have received little –or no- training in writing learning outcomes. This workshop will provide an overview of learning outcomes, their role in assessment and how to write them. Participants are encouraged to come with an instruction session or class for which they want to write or refine learning outcomes.
These are slides from a presentation that my colleague and I gave during the 2010 Illinois Association of College and Research Libraries (IACRL) Conference. We examine practical, low-cost ways to make libraries more sustainable and environmentally friendly.
In a time of shrinking endowments and reduced budgets can libraries really hope to make an impact on a global problem like climate change? In this presentation Illinois Wesleyan University librarians Meg Miner and Chris Sweet will argue that not only can libraries play a significant role in furthering campus sustainability but that dwindling budgets can actually be a catalyst for positive environmental changes. Miner and Sweet are both members of the Illinois Wesleyan GREENetwork and will draw upon their personal experiences in campus environmental efforts for this presentation; they will offer practical ideas for implementing “green” library initiatives that benefit budgets as well as the environment. Reducing printing costs, examining equipment RFPs, and conducting computer power management and energy audits are just a few of the technological steps library personnel can take. Approaches to changing behavior with a goal of affecting campus culture will also be discussed.
Read| The latest issue of The Challenger is here! We are thrilled to announce that our school paper has qualified for the NATIONAL SCHOOLS PRESS CONFERENCE (NSPC) 2024. Thank you for your unwavering support and trust. Dive into the stories that made us stand out!
Acetabularia Information For Class 9 .docxvaibhavrinwa19
Acetabularia acetabulum is a single-celled green alga that in its vegetative state is morphologically differentiated into a basal rhizoid and an axially elongated stalk, which bears whorls of branching hairs. The single diploid nucleus resides in the rhizoid.
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
Macroeconomics- Movie Location
This will be used as part of your Personal Professional Portfolio once graded.
Objective:
Prepare a presentation or a paper using research, basic comparative analysis, data organization and application of economic information. You will make an informed assessment of an economic climate outside of the United States to accomplish an entertainment industry objective.
Francesca Gottschalk - How can education support child empowerment.pptxEduSkills OECD
Francesca Gottschalk from the OECD’s Centre for Educational Research and Innovation presents at the Ask an Expert Webinar: How can education support child empowerment?
Biological screening of herbal drugs: Introduction and Need for
Phyto-Pharmacological Screening, New Strategies for evaluating
Natural Products, In vitro evaluation techniques for Antioxidants, Antimicrobial and Anticancer drugs. In vivo evaluation techniques
for Anti-inflammatory, Antiulcer, Anticancer, Wound healing, Antidiabetic, Hepatoprotective, Cardio protective, Diuretics and
Antifertility, Toxicity studies as per OECD guidelines
Departing the Desk: Reference, Change and the Art of Letting Go
1. Departing the Desk: Reference,
Change and the Art of Letting Go
Illinois Library Association
Annual Conference 2011, Rosemont, Illinois
Stephanie Davis-Kahl, Sue Stroyan, Chris Sweet
The Ames Library, Illinois Wesleyan University
October 20, 2011
2. Photo by Bentley Smith, http://www.flickr.com/photos/superciliousness/29609713/
7. Outcomes
Better prepared to respond to technical questions
Higher level technical questions including some software issues
Higher level hardware issues from training of troubleshooting
Better prepared to respond to directional questions
Stronger knowledge base of building spaces
Stronger knowledge base of what is happening in building
Stronger Ability of where to find out what is happening
Better prepared to respond to basic research needs
Knowledge of library web page
Know when to ask for help
Stronger sense of own ability.
8. Student Assistant Skill Set
General
All Questions dealing with content will be referred to librarians.
If they don’t know the answer, ask staff/librarians for help.
All questions will be tracked in reference questions data base.
Students will be mentally and physically alert providing proactive
assistance as needed.
Catalog
Find items in on-line catalog
Renew books
Locate items on shelves
Locate patron ID number to use for interlibrary loan
Know I-Share and World Cat
9. Student Assistant Skills cont.
Technical
Set up Wireless network
Basic Microsoft Office products
Basic troubleshooting of computers in Info Commons
Proxy server Log-in procedures
Copier & Fax machine troubleshooting
Printer troubleshooting
Room reservation system
Telephone procedures
Events Calendar
Non-IWU users details
10. Student Assistant Skills cont.
Library Web page
Familiarity with library home page
Find A-Z list of databases
Know where passwords for e-reserves
Be able to point students to Research Guides (libguides)
Be aware of style manuals ( where electronic and print ones are)
Find specific journal titles
Familiarity with Quick Facts page for
11. Ames Basic skills:
all assistants receive
this training
Public Service Desk skills
Departmental
example – T.S.
Individual
position
12. INFO Common Student Training &
Work Concepts
Group Training Session
Every Wednesday - required
Individual Training Sessions
One Hour per week fit into their schedule
Actual Work Hours
Eight hours per week
Everyone works four week-end rotations /semester
13. New Student Assistant Orientation
Fall 2011
Getting to Know You
Meet Faculty and Staff
Getting to Know the Culture of the Library
Mission & Vision - video
Confidentiality – Theatre in the Round
Outstanding Service is Our Business – video
Team Work is Library Work
The Amazing Race
18. How Does Departing the Desk Fit With The
Ames Library Information Literacy Plan?
19. The Ames Library Information Literacy
Plan (March, 2011)
Goal #2 Integrate library instruction and
Information Literacy throughout the
curriculum and throughout all four years.
Goal #3 Provide Information Literacy continuing
education / developmental opportunities for
faculty, staff and student workers
campus‐wide.
20. How is Information Literacy Integrated
into Student Assistant Training?
Moodle Modules
– Embedded Quizzes
– Written responses, reflective activities
Interactions between student assistants and
librarians/library staff
– Attending a library instruction session as
additional training
– Training sessions that incorporate one-on-one
– Meebo interactions as teachable moments
21. What Do Our Student Library
Assistants Think?
• About the Librarian On-Call Model?
• About the Student Assistant Training
Program?
22. • What has been the most useful aspect of your
Information Desk Training?
• How do you decide when to refer a question on
to a librarian versus answering it yourself?
• Do you feel that having a librarian on-call vs. at
the Info Desk is beneficial or detrimental to
providing good customer service?
• How did attending an instruction session with
one of the Ames Librarians help you with your
work at the Information Desk?
24. What Do the Librarians Think?
• Can be more engaged with students who bring
questions to office
• Better alignment with teaching faculty office hour
model
• Students seem more willing to seek us out in our office
than on the desk (private vs public)
• Interaction with Info Desk students on desk improved
• More time in office means increased productivity
• Total Library Instruction Sessions have doubled since
the ’07/’08 school year.
25. Lingering Questions
• How to assess new model?
• How to best market librarian research
assistance to students?
• What’s next as technology and students
continue to evolve?
26. Questions & Thanks
Sue Stroyan, sstroyan@iwu.edu
Chris Sweet, csweet@iwu.edu
Stephanie Davis-Kahl, sdaviska@iwu.edu
Editor's Notes
Story of how we transitioned from a face-to-face reference desk model to a consultation, on call model of research assistance. We’ll cover several aspects of the changes, focusing on information literacy and student training, and we’ll wrap up with some questions that we’re still grappling with.
Story begins with a steady drop in reference statistics over at least the past five years – drop was across the board – research-oriented questions, technical questions and directional. At the same time, the librarians had been working to raise awareness of information literacy and its connections to critical thinking, with colleagues in the faculty and administration with increased outreach to departments. We also hired an Information Literacy Librarian to lead our efforts on campus.
Given the observations and challenges we noted, we had a series of discussions over a period of 2-3 years about how we wanted our reference model to look and how we wanted it to function. For starters, we realized that students don’t know what “reference” is – the word is not part of their lexicon. We also realized that a re-vision of our model necessitated broadening the service to in-person, phone, chat and email – all of which we had been doing, but it hadn’t been pulled together as one holistic service both on our website and in our conversations. We decided to create a logo that connected the different medium of help we offer AskAmes. We also discussed what it meant to operate within a consultation model rather than the traditional reference model, and realized that with our office hours, we already had a solid foundation for understanding how that would look and the positive and negative aspects of a consultation model – among the positives were more time to spend one-on-one with students focused on a specific research issue, and the ability to more effectively multitask to maximize our time. But we still were concerned about moving away from the desk, and looking back, I think we spent the most time discussing how we would interact with our student assistants – not only day-to-day, but how would we create a work environment for them that was supportive but without our immediate presence? The answer in part lies in the training program that was developed by Sue Stroyan, and At this point, I’ll turn it over to her to share that with you.
http://t2.gstatic.com/images?q=tbn:ANd9GcQIxaPpdaVB8FUOixR7b3IihpzOueiuSGUM1qgYY47BPZggSPYRTraining Student Assistant Program started with the concept of having good workers to assist the library faculty.It evolved into a program of first respondersWhat the students needed to know, and how they responded changed as thegoals of the program changed
Librarians were interviewed and a composit of their ideal students skills were created for developing training modules
Big Picture: I determined from this list that a one shot early in the semester training session was not going to be enough – we needed an training that was throughout the year if we were going to be successful.
Much of what were asking the students to know was in-depth knowledge that would require deeper longer lasting training modules
The Overall training concepts within the library is for all the students to receive the same basic skills (outer circle): include time clock, library of Congress knowledge, library tour, identification of library staff and librarians, basic homepage knowledge, and basic emergency procedures. The Training team is responsible for helping make sure this training is consistent across the entire 70 plus students .The four public service desk each have a distinct service they provide – they develop their own training modules but share some training such as customer service, telephone answering, interlibrary loan, and helping patrons find materials in the stacks.At the department level training will be unique and modules are developed specific to each department such as opening and closing procedures.Individual positions may have procedure manuals so each position is easy to train a new person
All work study on our campus is 10 hours per week. How to get training into this limited time frame?Hire more students to work and have them actually work less hours but train some of the hours they were supposed to be working.Week-end 6 rotations . They choose which week-end(s) they want to work out of the fourteen week end (84 time slot)Training Program is an on-going program. Many of the training modules are housed in Moodle, a program similar to blackboard but very easy to use. We started small and grow the program each year. Students contribute to the modules each year.
Training can be fun. This semester for our new students we had three workshops.
First year students semester long individual training scheduleFirst year here is an example of their training program for the first semester:They also have a check sheet they must complete the first month of trainingThis is provided to them to work with the on-call librarians and other returning students.It is basic info on how to work the desk, fix a printer jam, answering the telephone, etcI test them on this check list at the end of September
Returning students both 2nd and 3rd year students: they would have some refresher training modules and some new training modules for their work in the semester.It is also meant for them to work with the new students to help them learn these tasks
Putting all the pieces of the puzzle together is the challenge. And it is an on-going process. I’d like to show you one of the modules created by our students on customer service – it is about 1 half minutes long. It’s about going the extra mile.This video is an example of one of the Moodlemodules on customer service the students watch before they answer a quiz on good customer service.
We can also just sign on to Moodle that day is internet is working
http://www.ebatesville.com/library/andres%20desk.jpgThe training video you just saw is one concrete example of how training is delivered to students. My main duty as information literacy librarian is to coordinate IL efforts in the library and on our campus. How does departing the reference desk fit with our broader information literacy plan?
Goal #2: Integrate library instruction and Information Literacy throughout the curriculum and throughout all four years. How does departing the desk support this goal?Prioritizing Instruction and Instruction Prep (Being on-call frees up time to better prepare for instruction sessions)Goal #3: Provide Information Literacy continuing education / developmental opportunities for faculty, staff and student workers campus‐wide. The student assistant training program is one way of delivering info lit instruction to library student workers, but what are the IL needs of the rest of campus?
What has been the most useful aspect of your Information Desk Training?I think becoming familiar with the librarians and the services available in the library has been the most useful part of working at the Information Desk. I feel more comfortable going in to talk to a librarian if I have a question…The most useful part so far has been getting to know the librarians.Having an upper clansman teaching and showing me my duties. The Moodle modulesHow do you decide when to refer a question on to a librarian versus answering it yourself?I refer to a librarian when I do not feel that I could give the best answer possible. Simply put, if I don't know the answer myself, I don't try and give a patron weak information. Instead I refer them directly to someone who can help more than I can.Typically I try my best to answer questions at the desk myself. I can usually answer questions about which databases to use or where to begin researching myself. I tend to refer questions to librarians only when a student needs help narrowing down a topic or has a basic idea of how to start researching but needs direction on where to go from there.Do you feel that having a librarian on-call vs. at the Info Desk is beneficial or detrimental to providing good customer service?I think it's beneficial because I think a lot of students are more comfortable approaching one of their peers with a question they might think is stupid than they would be when approaching a librarian.I prefer having a librarian on-call instead of at the Information Desk as it gives me a chance put my training to work. Most of the questions we usually receive are either very simple or basic directional questions… Having a librarian at the Information Desk, I think, will make student workers too reliant on the librarians.How did attending an instruction session with one of the Ames Librarians help you with your work at the Information Desk?The session I attended was in a gateway class, so I had been to a very similar session when I was a freshman and didn't really learn anything I hadn't already heard. I did, however, get to see how students interact with librarians and how they evaluate sources. This helped me to be more aware of how to help the patrons who come to the desk with questions because I have a better understanding of their research and evaluation process.I've already had to attend multiple training sessions for classes so attending one for training was a unnecessary. In addition, a lot of the points that the librarians cover are also covered more in depth in our training
“develop better working relationships with the students who work at the Info desk, as we explore our mutual roles. Being on Meebo at the same time provides excellent learning opportunities. Whether on Meebo or in person, when I get involved in a research question, I try to work with the student at the desk to help them understand the general nature of the question and how I approach it.”