RIM established software technology in the 1980s and its most notable product was the BlackBerry. The BlackBerry saw extraordinary success from 1999-2007 as it became the favored choice in the mobile market and gained over 40 million users by 2007. However, from 2008-2012, BlackBerry failed to keep up with the iPhone and Android as it stuck to its outdated system, witnessing a drastic drop in market share. To regain success, RIM needs to improve its PlayBook tablet, deliver a great QNX BlackBerry, repair its app store, manage data caps, ally with Google, and get back to its roots as a business tool.