This document provides information about seminars and training programs offered by Mullahy & Associates related to case management and care coordination for the Indian Health Service (IHS). Mullahy & Associates offers various seminars, including a 2-day "Best in Class Case Management" program tailored for IHS care teams, a 1-day "From Concept to Reality" program, and a 2-hour overview. They also offer a certification workshop and additional resources like DVDs and The Case Manager's Handbook. The goal is to train IHS staff to improve quality of care, access, and patient experience according to IHS goals. Testimonials from IHS staff praise the training. Mullahy & Associates is available for

2. MULLAHY & ASSOCIATES, LLC
Our Focus
Consulting, Program Design and Customization for Implementation of
state of the art case management practice within unique cultures to meet
organizational goals of…
Medical practices
VA
Hospitals
Clinics
Managed care organizations
Accountable care organizations
IHS/Native Americans
Other healthcare systems

3. Our programs
train participants
to meet specific
IHS
Organizational
Goals
IHS
Mission...
to raise the physical,
mental, social, and
spiritual health of
American Indians
and Alaska Natives
to the highest level.

4. MULLAHY & ASSOCIATES
IHS LEADING IMPROVEMENT PRIORITIES
#3 QUALIFICATIONS/CREDENTIALS
RELATING TO LACK/NEEDED SKILLS, ABILITIES,
QUALIFICATIONS TO PERFORM PROPERLY
OUR PROGRAMS TRAIN PARTICIPANTS
TO MEET SPECIFIC IHS
ORGANIZATIONAL GOALS.

5. Our Goal
IPC’s goal is to engage more than 100 IHS, Tribal, and
Urban Indian facilities by 2013. Together, we will:
•improve the quality of care,
•improve access to care, and
•improve the patient’s experience
of care.

6. BEST IN CLASS PROGRAMS
IMPACT THESE IHS GOALS
We provide the
“HOW to” to
IPC Professional
Teams

7. M&A SEMINARS
• BEST IN CLASS CASE MANAGEMENT, IHS NATIVE AMERICAN EDITION,
2-1/2 DAYS
• FROM CONCEPT TO REALITY, IHS NATIVE AMERICAN EDITION, 1 DAY
• BEST IN CLASS CASE MANAGEMENT OVERVIEW, 2 HRS
• CCM CERTIFICATION WORKSHOP, 2 DAYS

8. BEST IN CLASS CASE MANAGEMENT:
WINNER OF PLATINUM AWARD
PRESENTED AT THE NATIONAL PRESS CLUB

9. BEST IN CLASS CASE MANAGEMENT IHS/NATIVE AMERICAN EDITION
2 DAY PROGRAM
• THE CORNERSTONE OF THE PROGRAMS
• INCLUDES WORKBOOK AND DISCOUNTED FIFTH EDITION OF THE CASE
MANAGER’S HANDBOOK
• FOR CARE MANAGERS, CASE MANAGERS AND NEW STAFF ORIENTATION (RNS
& SWS)
• TESTIMONIALS AGENDA & FOLLOW

10. BEST IN CLASS CASE MANAGEMENT.
2 OR 2 ½ DAY PROGRAM
TARGET AUDIENCE: PHYSICIANS, NURSES, RN CASE
MANAGERS, RN CARE COORDINATORS, SOCIAL WORKERS &
NEW STAFF ORIENTATION
• THE CORNERSTONE OF THE PROGRAMS
• INCLUDES WORKBOOK AND DISCOUNTED FOURTH EDITION OF THE
CASE MANAGER’S HANDBOOK
• TESTIMONIALS FROM PREVIOUS IHS PROGRAMS FOLLOW
• AGENDA FOLLOWS

11. SCHEDULE AND COURSE CONTENT - DAY 1
• 7:30 AM REGISTRATION
• 8:00 AM INTRODUCTIONS
• 8:30 AM THE VA PACT
• 9:30 AM BREAK
• 9:45 WHAT & WHY CASE MANAGEMENT, KNOWLEDGE AND SKILLS REQUIRED AND
GOALS OF CM
• CASE MANAGEMENT: THE WORK FORMAT AND PROCESS APPLIED
• 12:00 N LUNCH (ON YOUR OWN)
• 1:00 PM CASE MANAGEMENT: THE WORK FORMAT AND PROCESS APPLIED
• 1:45 PM BREAK
• 2:00 PM EFFECTIVE COMMUNICATION SKILLS AND COMMUNICATIONS SCENARIOS
• 3:15 PM LINES OF INSURANCE
• 3:45PM CASE STUDIES
• 4:30 PM ADJOURNMENT

12. SCHEDULE AND COURSE CONTENT - DAY 2
• 7:30 AM REGISTRATION
• 8:00 AM COMMUNITY RESOURCES
• 9:00 AM LEGAL, RISK MANAGEMENT, AND LEGISLATIVE ISSUES
• 10:00 AM BREAK
• 10:15 AM ETHICAL ISSUES IN CASE MANAGEMENT & CASE STUDIES
• 11:15 CULTURAL ISSUES
• 12:15 LUNCH (ON YOUR OWN)
• 1:15 PM BEHAVIORAL AND PSYCHOSOCIAL ISSUES
• 2:15 PM POLYPHARMACY & MEDICATION ADHERENCE ISSUES
• 3:15 PM BREAK
• 3:30 PM CASE STUDIES VA
• 4:15 PM
• 4:30 PM ADJOURNMENT

13. BEST IN CLASS CASE MANAGEMENT
ADDITIONAL 1/2 DAY PROGRAM CONCLUSION
ASSISTS WITH IMPLEMENTATION AT YOUR FACILITY
SCHEDULE AND COURSE CONTENT – DAY 3
• 7:30A REGISTRATION
• 8:00A AM -9:30AM MAKING THE CONTENT YOURS……BEST IN CLASS CASE MANAGEMENT
APPLIED
• PROBLEM SOLVING TO IMPLEMENT THE PROCESSES WITHIN IHS. Q&A
• 9:30 AM INTERACTIVE EXERCISE AND TEAM ACTIVITY COLLABORATION
• 10:30 AM-10:45AM BREAK
• 10:45 AM IHS SUMMARY
• 12:15 AM ADJOURNMENT

14. Interactive Learning
Experiences

15. IHS: FROM CONCEPT TO REALITY
1 DAY PROGRAM
• FOR PHYSICIANS, ADMINISTRATORS AND PHARMACISTS AND NEW STAFF
ORIENTATION
• INTENSIVE PROGRAM
• AGENDA

16. CARE COORDINATION: FROM
CONCEPT TO REALITY 1 DAY
PROGRAM
• TARGET AUDIENCE: PHYSICIANS, PHARMACISTS, CLINICAL
SUPPORT STAFF, PSYCHOLOGISTS, DIETITIANS
• INTENSIVE PROGRAM
• AGENDA

17. THE IHS CARE TEAM: FROM CONCEPT TO REALITY 1 DAY SCHEDULE
AND COURSE CONTENT
7:30 AM REGISTRATION
8:00 AM INTRODUCTIONS
8:30 AM TODAY’S WORLD…EVOLVING MODELS OF CARE, CMS, PATIENT PROTECTION ACT OF 2010….WHAT & WHY IS CASE MANAGEMENT,
KNOWLEDGE AND SKILLS REQUIRED AND GOALS OF CM
9:30 AM BREAK
9:45 AM CASE MANAGEMENT: THE STANDARDS OF PRACTICE, WORK FORMAT AND PROCESS APPLIED
11:00 AM CASE MANAGER AND CARE MANAGER FUNCTIONAL STATEMENTS AND COMPETENCIES REQUIRED
11:45 N LUNCH (ON YOUR OWN)
12:45 PM PATIENT STRATIFICATION….WHICH PATIENTS SHOULD BE REFERRED TO A CASE MANAGER, ARE ORDERS REQUIRED? HOW THE TEAM
WORKS TOGETHER. CM CASE LOADS, DOCUMENTATION
1:30 PM LEGAL AND ETHICAL ISSUE OVERVIEW FOR A CASE MANAGEMENT PROGRAM
2:30 PM POSITIVE & PRODUCTIVE COMMUNICATIONS BETWEEN CM & PROVIDER, CM & ADMINISTRATION, CM & PATIENTS…THE ONGOING
COLLABORATIVE TEAM.
3:00PM BREAK
3:15 PM DEMONSTRATING VALUE….PATIENT OUTCOMES UTILIZING COMMUNITY AND VA RESOURCES….RESOURCES AVAILABLE TO AND
THROUGH CASE & CARE MANAGERS
3:45PM CASE STUDIES…PROVIDER, CARE MANAGER & CASE MANAGER WORK TOGETHER AS A TEAM ON EACH OF THESE
4:30 PM SUMMARY Q&A
5:00 PM ADJOURNMENT

18. BEST IN CLASS CASE MANAGEMENT
OVERVIEW
2 HR PROGRAM
• FOR PHYSICIANS, PHARMACISTS AND ADMINISTRATORS
• OVERVIEW OF CONDENSED INTENSIVE PROGRAM
• TO BE OFFERED WITHIN NATIONAL PROGRAMS FOR PHYSICIANS,
PHARMACISTS OR ADMINISTRATORS, SPECIALTY CLINICS
• HELP ANCILLARY PERSONNEL UNDERSTAND PACTS AND RELATE TO THEM
• AGENDA

19. INDIAN HEALTH SERVICE REGIONAL TRAINING
SIOUX CITY, IOWA

20. MULLAHY & ASSOCIATES
“CCM CERTIFICATION WORKSHOP”
INCLUDES:
• THE CASE MANAGER’S HANDBOOK, FIFTH EDITION
• A WORKBOOK WITH ALL SLIDES PLUS RESOURCES
• A CCM PRACTICE EXAM
• THE E MANAGERS BODY OF KNOWLEDGE( CMBOK)

21. MULLAHY & ASSOCIATES
CCM CERTIFICATION WORKSHOP
• “EXCELLENT SPEAKERS! PROVIDING EXCELLENT RESOURCES!
CLARIFYING ROLES OF A CASE MANAGER!”
• “THANK YOU SO MUCH. THIS COURSE HELPS ME FEEL MORE CONFIDENT
IN STUDYING/PREPARING FOR CERTIFICATION. MY JOB IN NO WAY
PROVIDED ME WITH EVERYTHING I NEED TO KNOW ON A DAILY BASIS.
THIS COURSE HAS GREATLY ENHANCED MY JOB KNOWLEDGE.”
• “I PASSED THE EXAM! THANK YOU SO MUCH FOR THE CLASS! IT WAS A
LIFESAVER!”

22. MULLAHY & ASSOCIATES
PLEASE VISIT OUR YOUTUBE VIDEO
FEATURING THE MULLAHY & ASSOCIATES
BEST IN CLASS CASE MANAGEMENT
PROGRAM AT THE FOLLOWING LINK….
HTTP://WWW.YOUTUBE.COM/WATCH?V=BBUIZ
MXNBSY&FEATURE=DIGEST_MON

23. SUMMARY OF SEMINAR OPTIONS
• 2 DAY BEST IN CLASS CASE MANAGEMENT IN THE IHS CARE
TEAMS
• 1 DAY IHS CARE TEAM CASE MANAGEMENT: FROM CONCEPT
TO REALITY
• 2 HOUR OVERVIEW THE IHS CARE TEAM: FROM CONCEPT TO
REALITY
• CCM CERTIFICATION WORKSHOP

24. SUMMARY OF ADDITIONAL OPTIONS
• BEST IN CLASS ON DVD
• THE CASE MANAGER’S HANDBOOK HARD COPY OR ELECTRONIC COPY
• THE CASE MANAGER’S HANDBOOK HOME STUDY PROGRAM 80 CES
• KEY POLICY REVIEW AND RECOMMENDATIONS FOR MAXIMIZATION OF
THE IHS IPC
• ONGOING CONSULTING TO VARIOUS IHS AREA UNITS THROUGHOUT
THE CASE MANAGEMENT TRAINING PROCESS
• BENCHMARKING SURVEYS PRIOR TO AND AFTER IMPLEMENTATION
• E-TRAINING NEWSLETTER QUARTERLY TO ALL WHO HAVE HAD THE
TRAINING

25. MULLAHY & ASSOCIATES
BEST IN CLASS DVD SERIES

26. MULLAHY & ASSOCIATES
“BEST IN CLASS CASE MANAGEMENT”
SEMINAR
ON DVD ( WINNER OF THE
PRESTIGIOUS CASE IN POINT
PLATINUM AWARD)

27. MULLAHY & ASSOCIATES
THE CASE MANAGER’S
HANDBOOK, FIFTH EDITION

28. MULLAHY & ASSOCIATES
THE CASE MANAGER’S HANDBOOK, FIFTH EDITION, 2014
INCLUDES WEB-BASED STUDENT STUDY GUIDE
FOR MASTERING THE CONTENT
• AMAZON - KINDLE EDITION (NOT A HARDCOVER
BOOK)
• COURSESMART.COM - DIGITAL EDITION. 180 DAY
RENTAL (NOT A HARDCOVER BOOK)
• GOOGLE PLAY - DIGITAL EDITION (NOT A HARDCOVER BOOK)
• CAFESCRIBE - DIGITAL EDITION (NOT A HARDCOVER BOOK)
• KNO - DIGITAL EDITION FOR RENTAL OR PURCHASE (NOT A
HARDCOVER BOOK)

29. MULLAHY & ASSOCIATES
THE CASE MANAGER’S
HANDBOOK HOME STUDY
PROGRAM

30. THE CASE MANAGER’S HANDBOOK,
FIFTH EDITION HOME STUDY
PROGRAM
•THIS 80 CE EXAM GUIDES THE LEARNER THROUGH THE CASE
MANAGER’S HANDBOOK. 80 CES ARE REQUIRED FOR THE 5 YR
RENEWAL OF CCM CERTIFICATION.

31. KEY POLICY REVIEWS AND
RECOMMENDATIONS
•MS. MULLAHY & MS. BOLING WILL INTERFACE IN A ONE-ON-ONE
WITH THE KEY DECISION MAKERS TO REVIEW EXISTING CASE
MANAGEMENT POLICIES AND PROVIDE ADVICE AND SPECIFIC
RECOMMENDATIONS REGARDING THEIR MODIFICATION TO
FACILITATE “BEST IN CLASS” PRACTICES.

32. WHAT THE PARTICIPANTS SAY…
Testimonials

33. IHS Testimonials
• “IN ALL MY 12 YEARS AT IHS, THIS IS THE VERY BEST TRAINING
SESSION I HAVE EVER ATTENDED! THANK YOU FOR AN
EXCELLENT PROFESSIONAL PRESENTATION!...”- YAKAMA
INDIAN HEALTH SERVICE
• “VERY GOOD PRESENTATION – VERY INFORMATIVE… I
FINALLY GOT THE ANSWERS TO MY QUESTIONS RE: CASE
MANAGERS… SPEAKERS RADIATED A TRUE PASSION FOR
PATIENT ADVOCACY WHICH I APPRECIATED…”- BISHOP
CALIFORNIA

34. IHS Testimonials
• “ALL OF THE TRAINING WAS HELPFUL, I GREAT TRAINING,
EXCELLENT PRESENTERS”.- LAWTON INDIAN HOSPITAL
BUSINESS OFFICE MANAGER
• “ I THINK ALL PUBLIC HEALTH NURSES IN IHS SHOULD
RECEIVE THIS TRAINING ALONG WITH DISCHARGE
PLANNERS, SOCIAL WORKERS, DOCTORS ETC. “- IHS PUBLIC
HEALTH NURSE

35. • EXCELLENT PRESENTATION. REALLY ENJOYED THIS CLASS.
WOULD LIKE FOR ALL OF OUR CMS TO GET A CHANCE TO
PARTICIPATE IN THE CLASS.
• REALLY GOOD MIX OF INFO AND PRESENTATION OF MATERIAL.
APPRECIATED THE QUICK PACE BUT NEVER FELT RUSHED.
• GREAT SPEAKERS! VERY PERSONABLE, ESPECIALLY WHEN
SHARING THEIR PERSONAL EXPERIENCE. SPEAKERS WERE
VERY PASSIONATE ABOUT WHAT THEY WERE TEACHING.
Testimonials

36. TESTIMONIAL
•"CATHERINE AND JEANNE WERE EFFECTIVE,
ENGAGING, AND COLLEGIAL. AS A SOCIAL WORKER, I
AM ESPECIALLY APPRECIATIVE OF THE ADVOCACY
FOR ALL OF US IN CASE MANAGEMENT TO WORK AS A
TEAM AND DRAW ON EACH OTHER'S SKILLS AND
STRENGTHS." - MARIA HOOD, LCSW, ACSW, CCM -
WHITE PLAINS, NY

37. TESTIMONIAL
• PREPARED ME FOR THE CCM EXAM. WONDERFUL! A
TREMENDOUS AMOUNT OF INFORMATION. I DID NOT WANT
THE COURSE TO END. THE PRESENTERS WERE WELL
PREPARED AND KNOWLEDGEABLE.
• THE PRESENTATION EXCEEDED MY EXPECTATIONS. IN FACT,
I WAS INSPIRED TO PURSUE WHAT I LEARNED THESE TWO
DAYS TO BECOME CERTIFIED IN CASE MANAGEMENT.
Testimonial

38. WEBINARS
SOME MODULES OF THE BEST IN CLASS CASE MANAGEMENT
PROGRAM SPECIFIC TO THE IHS/NATIVE AMERICAN AUDIENCE
CAN BE BROADCAST TO THE ENTIRE IHS NATIONAL AUDIENCE
THROUGH THE NETWORK AT IHS NATIONAL OFFICE

39. A PARTNERSHIP FOR IMPROVED
OUTCOMES
WE LOOK FORWARD TO DISCUSSING
POSSIBLE PROGRAMS WITH YOU …

40. E-TRAINING NEWSLETTER
• E-TRAINING NEWSLETTER, ISSUED QUARTERLY FOR ONE YEAR FOLLOWING
THE INITIAL TRAINING PROGRAM
• EACH CASE MANAGER WOULD RECEIVE A COPY OF AN E-TRAINING
NEWSLETTER PROVIDING IMPORTANT TIPS AND REMINDERS FOR ACHIEVING
AND MAINTAINING “BEST IN CLASS” PRACTICES.

41. BENCHMARKING SURVEY
BENCHMARKING SURVEY ISSUED AS APPROPRIATE BEFORE AND
FOLLOWING THE TRAINING PROGRAM AND AS THE PACT IS BEING
IMPLEMENTED.

42. BENCHMARKING SURVEY
EACH CASE MANAGER WOULD RECEIVE A COPY OF A BENCHMARKING
SURVEY DESIGNED TO MONITOR THEIR ACQUIRED KNOWLEDGE OF “BEST
IN CLASS” CASE MANAGEMENT PRACTICES AND THEIR ABILITY TO ADHERE
TO THESE PRACTICES IN THE FIELD. THE CASE MANAGERS WOULD
COMPLETE THE SURVEY ANONYMOUSLY (TO PROMOTE FULL CANDOR AND
DISCLOSURE) AND RETURN TO MS. MULLAHY VIA FAX OR ONLINE. THE
RESULTS OF THE SURVEY WOULD BE COMPILED AND ANALYZED BY
MULLAHY & ASSOCIATES AND PROVIDED IN A REPORT WITH
RECOMMENDATIONS TO THE APPROPRIATE MANAGEMENT PERSONNEL.

43. CREATIVE PARTNERSHIP
ONGOING CONSULTING TO THE IHS OR TRIBAL MANAGEMENT TEAM AT
EACH LOCATION

44. CREATIVE PARTNERSHIP
CATHERINE AND JEANNE WILL BE AVAILABLE ONSITE AND THROUGHOUT
THE IMPLEMENTATION OF THE IHS AREA CARE TEAMS TO ASSIST THE
MANAGEMENT TEAM TO IDENTIFY BARRIERS TO EFFECTIVE
IMPLEMENTATION IN THE VARIOUS LOCATIONS THROUGH OUT IHS.
• WE WILL VISIT EACH SITE AND WORK WITH THE IMPLEMENTATION
TEAMS AND VA MANAGEMENT TEAMS TO PROMOTE MAXIMIZATION
OF THE IPC CARE TEAMS.

45. READY TO GO
MULLAHY & ASSOCIATES, LLC
HAS BEEN VENDORIZED WHICH WILL SHORTEN
THE USUAL PROCUREMENT PROCESS!

46. A PARTNERSHIP FOR IMPROVED
OUTCOMES
WE LOOK FORWARD TO DISCUSSING POSSIBLE PROGRAMS WITH YOU AS YOU…
• IMPLEMENT THE PACT
• IDENTIFY & MEASURE OUTCOMES FOR CARE COORDINATION AND CASE MANAGEMENT
• PROVE GREAT PATIENT CENTERED OUTCOMES

47. A PARTNERSHIP THAT WORKS!
Mullahy & Associates, LLC
82 Main Street, Suite 300
Huntington, NY 11743
Phone: 631-673-0406
Emails: cmullahy@mullahyassociates.com
jeanne.boling@gmail.com

48. CATHERINE MULLAHY & JEANNE BOLING

49. CV HIGHLIGHTS
Catherine M. Mullahy, RN, BS,
CRRN, CCM
National/International Speaker &
Consultant on Case Management
Author, The Case Manager’s Handbook,
Fifth Edition
Former President, Case Management
Society of America
Former Chair, Commission for Case
Manager Certification
Former Owner, Options Unlimited
Former Vice President, Matria
Healthcare, now Alere Medical
President, Mullahy & Associates, LLC
Jeanne H. Boling, RN, MSN,
CCM
National Speaker/Consultant on Case
Management
Former Executive Director, Individual
Case Management Association
Former Executive Director Case
Management Society of America
Former Vice Chair Commission for Case
Management Certification
Former Director, URAC
Owner, LNC Associates, LLC
Vice President, Mullahy & Associates,
LLC

50. MULLAHY & ASSOCIATES
INDIAN HEALTH SERVICE
• 2000
• 2001
• 2005
• 2009
• 2010
• 2011
• 2012
• 2013
• DEDICATION TO CONSULTING/CUSTOMIZING THE PROGRAMS
SPECIFICALLY FOR THE INDIAN HEALTH SERVICE AND NATIVE
AMERICANS

51. MULLAHY & ASSOCIATES …ADDITIONAL CLIENTS
2009-2014
• VETERAN’S ADMINISTRATION
2008--2014
• FOR GANNETT CORPORATION, PUBLISHER OF USA TODAY
2012-2014
M&A DESIGNATED EDUCATIONAL PARTNER WITH THE
COMMISSION FOR CASE MANAGER CERTIFICATION FOR THE
EXCLUSIVE
“CCM CERTIFICATION WORKSHOP”