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Keys to a Successful
Connec0on: A Customer’s
Perspec0ve
ANN-MARIE CRAIG
OCTOBER 2015
Overview 
 




	 Business	case	for	connec>on?	
	 Key	enablers	to	successful	connec>on	program	
◦  Leadership	commitment	
◦  Define	your	supply	chain	&	Align	
◦  Data	accuracy	
	 Benefits	of	using	Elemica	as	a	provider
Background
Led	global	supplier	rollout:	
◦  Mul>ple	regions	
◦  70+	sites,	1000+	materials,	and	100	suppliers	
◦  Mul>ple	message	types	and	languages	
◦  Mul>ple	points	of	varia>on:	
◦  Business	needs	and	requirements	
◦  Opera>onal	processes	in	planning	and	receiving
Build the Business Case
	 Program	should	deliver	(depending	on	scope	and	set	up):	
◦ Improved	efficiency	and	produc>vity		
◦ Elimina>on	of	errors	
◦ Improved	responsiveness	
◦ Increased	visibility	(current	and	future	orders)	
	 Other	benefits:	
◦ Reduc>on/elimina>on	of	losses	
◦ Reduc>on	of	working	capital	
◦ Improved	upstream	and	downstream	integra>on	
(incoming	materials	through	customer	orders)
Building the Business Case
	 Supply	chains	have	varia#on	in	mul#ple	dimensions:	
◦  Responsiveness,	forecas>ng,	and	vola>lity.			
◦  Material	categories	and	opera>ng	strategies	
◦  Ship	to	and	ship	from	sites.	
	 Understanding	your	supply	chain	maturity	is	important	as	you	define	
the	scope	of	work	and	connec>on	implementa>on.			
	 Elemica	can	translate	needs	between	customers	and	suppliers	as	well	as	
build	solu>ons	to	enable	a	successful	connec>on.	
Key	ques>ons:	
•  Will	this	increase	efficiency	of	a	solid	process?		
•  Or	will	the	technology	driven	supply	chain	process	improvements?
Supply Chain Maturity
	
	
Mature	supply	chains		
•  On->me	deliveries,	Steady	demand,	Inventory	accuracy	
•  Why	digi>ze?	
•  Become	more	efficient	and	faster	
•  Automa>ng	what	works	=	EASIEST	ROI	
Immature	supply	chains	
•  Frequent	order	changes,	expedited	shipments,	and	non->mely	
receipts. 		
•  Why	digi>ze?	
•  Fix	what	is	broken.		Surface	and	fix	problems	
•  Technology	to	fix	a	process	can	have	the	HIGHEST	ROI
Keys to a Successful Program
	 Leadership	commitment	–	customer,	supplier	and	provider	
◦  Align	on	the	benefits,	objec>ves,	success	&	abort	criteria,	scope	
◦  Assign	resources	(technical	and	business)	
◦  Agree	on	the	current	supply	chains,	business	processes,	etc.	
◦  Vendor	managed?	Customer	managed?	
◦  Changes?		How	are	they	made?	Frequency?	Variability?	
◦  What	manual	processes	are	being	done	today?	
◦  Visibility	of	orders	and	forecast?		Is	this	data	used	and	how?	
◦  Data	accuracy?
Process Selec0on
	 Clearly	define	scope	and	terms	at	the	material	level	
	 What	type	of	supply	chain(s)	do	you	have?	
◦  Vendor	managed	
◦  Customer	managed	
	 Elemica	built	2	applica>ons	to	support	P&G’s	process:	
◦  VMI.		Translates	inventory	and	forecast	data	into	orders.			
◦  Delivery	Schedule.	Translates	schedule	lines	into	orders.
Keys to a Successful
Implementa0on
	 Align	on	the	scope,	deliverables	and	project	details	con>nued:	
◦  What	is	the	method	of	communica>on?	
◦  ERP:ERP,		Portal,		Elemica	
◦  What	communica>on	language	and	message	types	will	be	exchanged?	ANSI,	
GUSI,	XML,	EDIFACT,	etc	
◦  What/how	will	the	data	be	used?	
◦  Are	applica>ons	needed	for	transla>on	(change	flags,	VMI	orders,	message	language,	etc.)	
◦  What	materials,	supply	chains,	etc	will	be	IN	and	OUT	of	scope?		Should	
implementa>on	be	staggered?
Keys to a Successful
Implementa0on
	 Data	Accuracy	
◦  Connec>vity	will	NOT	fix	data	accuracy!	
◦  Time	and	effort	MUST	to	validate	key	and	cri>cal	data	elements	
◦  Inaccurate	data	sent	faster	will	cripple	a	supply	chain	in	record	>me	
◦  Elemica	can	customize	set	ups	for	new	materials,	change	orders,	etc	
between	both	partners.
Benefits of Using Elemica
	 Broad	connec>on	experience	across	a	large	customer	base	
	 Ability	to	handle	varying	business	processes	by	customizing	a	solu>on	
◦  Language	‘transla>on’	
◦  Flags	for	changes		
◦  PO	vs.	Schedule	line	adap>on	
	 Menu	of	op>ons	to	provide	the	best	fit	for	customer	and	supplier	
◦  ‘Black	box’	transla>on	of	languages	and	solu>on	types	(ERP,	Portal)	
◦  Ability	to	connect	using	different	but	standard	protocols
Ques0ons?

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Ignite 2015 NA - Ann-Marie Craig - "Keys to a Successful Connection: A Customer's Perspective"

  • 1. Keys to a Successful Connec0on: A Customer’s Perspec0ve ANN-MARIE CRAIG OCTOBER 2015
  • 2. Overview  Business case for connec>on?  Key enablers to successful connec>on program ◦  Leadership commitment ◦  Define your supply chain & Align ◦  Data accuracy  Benefits of using Elemica as a provider
  • 3. Background Led global supplier rollout: ◦  Mul>ple regions ◦  70+ sites, 1000+ materials, and 100 suppliers ◦  Mul>ple message types and languages ◦  Mul>ple points of varia>on: ◦  Business needs and requirements ◦  Opera>onal processes in planning and receiving
  • 4. Build the Business Case  Program should deliver (depending on scope and set up): ◦ Improved efficiency and produc>vity ◦ Elimina>on of errors ◦ Improved responsiveness ◦ Increased visibility (current and future orders)  Other benefits: ◦ Reduc>on/elimina>on of losses ◦ Reduc>on of working capital ◦ Improved upstream and downstream integra>on (incoming materials through customer orders)
  • 5. Building the Business Case  Supply chains have varia#on in mul#ple dimensions: ◦  Responsiveness, forecas>ng, and vola>lity. ◦  Material categories and opera>ng strategies ◦  Ship to and ship from sites.  Understanding your supply chain maturity is important as you define the scope of work and connec>on implementa>on.  Elemica can translate needs between customers and suppliers as well as build solu>ons to enable a successful connec>on. Key ques>ons: •  Will this increase efficiency of a solid process? •  Or will the technology driven supply chain process improvements?
  • 6. Supply Chain Maturity Mature supply chains •  On->me deliveries, Steady demand, Inventory accuracy •  Why digi>ze? •  Become more efficient and faster •  Automa>ng what works = EASIEST ROI Immature supply chains •  Frequent order changes, expedited shipments, and non->mely receipts. •  Why digi>ze? •  Fix what is broken. Surface and fix problems •  Technology to fix a process can have the HIGHEST ROI
  • 7. Keys to a Successful Program  Leadership commitment – customer, supplier and provider ◦  Align on the benefits, objec>ves, success & abort criteria, scope ◦  Assign resources (technical and business) ◦  Agree on the current supply chains, business processes, etc. ◦  Vendor managed? Customer managed? ◦  Changes? How are they made? Frequency? Variability? ◦  What manual processes are being done today? ◦  Visibility of orders and forecast? Is this data used and how? ◦  Data accuracy?
  • 8. Process Selec0on  Clearly define scope and terms at the material level  What type of supply chain(s) do you have? ◦  Vendor managed ◦  Customer managed  Elemica built 2 applica>ons to support P&G’s process: ◦  VMI. Translates inventory and forecast data into orders. ◦  Delivery Schedule. Translates schedule lines into orders.
  • 9. Keys to a Successful Implementa0on  Align on the scope, deliverables and project details con>nued: ◦  What is the method of communica>on? ◦  ERP:ERP, Portal, Elemica ◦  What communica>on language and message types will be exchanged? ANSI, GUSI, XML, EDIFACT, etc ◦  What/how will the data be used? ◦  Are applica>ons needed for transla>on (change flags, VMI orders, message language, etc.) ◦  What materials, supply chains, etc will be IN and OUT of scope? Should implementa>on be staggered?
  • 10. Keys to a Successful Implementa0on  Data Accuracy ◦  Connec>vity will NOT fix data accuracy! ◦  Time and effort MUST to validate key and cri>cal data elements ◦  Inaccurate data sent faster will cripple a supply chain in record >me ◦  Elemica can customize set ups for new materials, change orders, etc between both partners.
  • 11. Benefits of Using Elemica  Broad connec>on experience across a large customer base  Ability to handle varying business processes by customizing a solu>on ◦  Language ‘transla>on’ ◦  Flags for changes ◦  PO vs. Schedule line adap>on  Menu of op>ons to provide the best fit for customer and supplier ◦  ‘Black box’ transla>on of languages and solu>on types (ERP, Portal) ◦  Ability to connect using different but standard protocols