Transformation through modernisation - These are the slides from the SMB 2022 Conference in Sydney. 2020 pulled the wool away from our eyes. In a Covid affected world the reliance on technology skyrocketed but the realisation dawned that post pandemic, technology can solve challenges and contribute significantly to better ways of working. Business is transforming and reaping the benefits — but what happens when a single application is letting the whole system down and holding you back from keeping pace with your competitors? In this session, learn from a SaaS and technology veteran and an AWS Ambassador how your legacy systems can hold you back from ever delivering great customer experiences. Plus, why it’s pivotal to modernise your tech and go cloud-native before your competition moves too far ahead. Three key takeaways: 1. Why cloud is the current gravity for change and what it means for your business. 2. How the Theory of Constraints and legacy applications can be your biggest problem in 2021 and beyond. 3. Why modernising your business on AWS can give you the edge.

1. MODERNISE
NOW
How to plan and execute your
application modernisation roadmap

2. Gerald Bachlmayr
Chief Architect – Cloud
& AWS Ambassador
bachlmayr

3. Agenda
● Why?
● How?
● Trends
● Approach
● Q & A

4. Why do we
need to modernise?

5. Ford, RCA, GE,
Boeing, P&G, Sony
Age of
Manufacturing
Mass manufacturing
boost industrial
powerhouses
Age of Distribution
Global connections
made distribution easy
Age of Information
Connectivity benefits
those who control
information
Age of the
Customer
Empowered buyers
demand customer
focus
Toyota, UPC, K-Mart,
CSX
Microsoft, Google,
Deli, Capital one
Apple, Amazon,
Spotify, Netflix
1900-1960 1960-1990 1990-2010 2010 - ?
Why App Modernisation?

6. What does your customer expect?
● Great customer experiences
● ‘Always new’ features
● Frictionless transactions
● Data protection
● Personalisation

7. ● Massive peak loads
● Security & regulatory compliance
● Never-ending new feature demands
● Data quality
● Complexity of application stack
Technology Challenges

8. Theory of
Constraints
A chain is no stronger than weakest link
After Sales
Service
Fulfillment
Transaction
Processing
Order
Management
Customer
Interface
Data
Value
Chain
Theory of Constraints
A technology chain is no stronger than its weakest link.
Exceptional
Support
Accurate and
Efficient
Billing
Delivery of
New
Features
Onboarding
to Services
Marketing
Interface/
Demo
Environment

9. How to deliver
digital customer value?

10. Application Modernisation Trends
Serverless
Autonomous teams
Seamless SaaS integration
Data insights & data democratisation
Experimentation & continuous improvement

11. Undifferentiated Heavy Lifting
Infrastructure as a Service Fully managed database service
App Optimization
Scaling
High Availability
Database Backups
DB s/w patches
DB s/w patches
OS patches
OS installation
Server maintenance
Rack and stack
Power, HVAC, net
App Optimization
Scaling
High Availability
Database Backups
DB s/w patches
DB s/w patches
OS patches
OS installation
Server maintenance
Rack and stack
Power, HVAC, net
Customer
Customer

12. Iterative Modernisation Approach
Applicatio
n
discovery
Roadma
p
creation
Simplify IT &
modernise
Enable
product teams
Experiment &
continuous
improvement

13. ● Understand the customer needs
● Leverage tooling
● Regulatory requirements & NFRs
● Cover all technology layers
● Governance & continuous improvement
1. Discovery

14. ● Define strategy
● Embed business agility
● Milestones & dependencies
● Link objectives to roadmap
2. Roadmap Creation

15. ● Review your architecture
● Identify legacy & duplicates
● Treatment plan
● Automation
3. Simplify & Modernise

16. ● Provide visibility of the ‘Why’
● Cross-functional
● Continuous improvement culture
● Guardrails
4. Enable Product Teams

17. ● Game day
● Canary testing
● Observability & data insights
● Surveys
5. Experiment & Continuous
Improvement

18. ● Business agility requires app
modernisation
● The Theory of Constraints & legacy
applications can be your biggest hurdle
for growth
● Modernising your applications creates a
competitive advantage by increasing
speed to market & improving customer
experience
Takeaways

19. Gerald Bachlmayr
Chief Architect – Cloud
& AWS Ambassador
bachlmayr
Questions?