This document summarizes a corporate project day presentation about order management automation. It discusses automating the order entry process for North American customers through E-Shop, EDI and Elemica to remove errors and accelerate the process. The project kicked off in June 2014 and identified key customers based on annual order volume. As of the presentation, 73% of order entry was automated and 164 customers were live on Elemica. Goals for continued progress and standardization in 2016 are also mentioned.

1. Pharma&Biotech
Corporate Project Day, August 19, 2015
Elemica Quick Link
Dorothy Lellek
NA Head Supply Chain / GPO O2C
Elemica Ignite Conference, October 20, 2015

2. 2
10-15
Customer Service
“There is only one boss. The customer. And he
can fire everybody in the company from the
chairman on down, simply by spending his money
somewhere else.”
- Sam Walton

3. 3
10-15
Goal
■ North America
■ 2014 54%
■ 2015 80%

4. Order Management Project
Order Entry Automation
§ North America
§ Automate the order entry process E-Shop,
EDI and Elemica
§ Enhanced order routing
§ Orders entered in real time
§ Remove potential for errors
§ Accelerate process
§ Customer satisfaction
Scope
and
Benefits
Plan
§ Manual order entry
§ Time consuming
§ Potential for key stroke errors
§ Potential for duplicate orders
§ Dependent on individuals
Situation
§ June 2014 - Kick off meeting
§ June 2014 – Customer list identified based on annual order volume
§ August 2014 – Bi-monthly check in
§ Weekly goals set
§ Internal IT support

5. 5
10-15
Progress with Elemica

6. 6
10-15
Accomplishment
Achievements
§ 73% order entry automation
§ 164 customers live on Elemica
§ Proactive support
§ Focus on communication rather than data entry
§ Process standardization

7. 7
10-15
2016