Ideation Framework Harvard iLab sep 27

Occom
Group
Company
Conﬁden1al
©
2013

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rights
reserved.

Joshua Wexler,
Chief Executive Officer
josh@occomgroup.com
The Ideation Framework

Occom
Group
Company
Conﬁden1al
©
2013

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rights
reserved.

What we will cover
•  2 big questions
•  Outcomes of the framework
•  The ideation framework (with exercises!)
•  Takeaways

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Company
Conﬁden1al
©
2013

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2 Big Questions

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How do you communicate (a technical idea) to others?

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Communication is difficult. Text is ambiguous.

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Car Car

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Company
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How do you decide which ideas will be valuable?
That’s it!

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2013

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How do you decide which ideas will be valuable?
Usable
Valuable Feasible

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Collecting meaningful feedback is challenging

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2013

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With a new idea, people don’t always
know what they want until
…they see it.
…they try it.
…they experience it.

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2013

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Tell me something. And I will forget.
Show me something. And I can remember.
Involve me. And I will understand.
- Chinese Proverb
“

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Group
Company
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©
2013

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The Ideation Framework
UNCERTAINTY CLARITY
ENVISION
Get the team speaking the
same language through
inspiration and design
exercises.
PROTOTYPE
Collaboratively build initial
solution as an on-device,
interactive prototype.
EVALUATE
Get feedback on prototype
from potential customers to
validate assumptions.

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Company
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©
2013

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Envisioning
•  Problem statement
•  Inspiration
•  Idea expression
•  Customer definition
•  Personas (proto people)
•  User narratives
•  Paper prototypes

Occom
Group
Company
Conﬁden1al
©
2013

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reserved.

Occom
Group
Company
Conﬁden1al
©
2013

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Wouldn’t it be cool if…
Students could improve their study habits with a
mobile app?

Occom
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Company
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2013

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Problem statement
1-2 sentences that describe an issue (need) for a
target customer that we are going to solve

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2013

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Raphi’s problem statement
Too many students never complete high school
not because they lack intelligence, but because
they never gained the academic habits they
needed

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2013

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Your turn…
Take 1 minute to write down your problem statement
Turn to someone else and share for 30 seconds
A mobile app that helps people book flights faster

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Company
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2013

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Inspiration
Inspiration is defined as other systems that
attempt to solve our problem or inspire us with
their design or functionality.

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2013

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Inspiration Board

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Your turn…
Take 2 minutes to come up with a piece of inspiration
and write down the following:
Name
What you like?
What do you not like?
What can you “borrow”?

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Company
Conﬁden1al
©
2013

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Idea expression
An idea expression is a short and succinct
statement of your idea that everyone agrees to.

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Customer definition
Who are the groups of people that will be using
your system? These are the primary customers
(i.e., early adopters) and are the people who feel
the pain of our problem the most.

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2013

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Raphi’s customer definition
Students in 6th to 12th grade who own
smartphones.

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2013

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Your turn…
Take 1 minute to come up with at least 2 meaningful
customer groups
Turn to someone else and share the group you picked
and why they would be good for 30 seconds

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Company
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2013

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Personas
Characters created to represent the different user
types within your targeted demographic, attitude
and/or behavior set that might use our solution.

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Group
Company
Conﬁden1al
©
2013

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Raphi’s persona
Name:
Derek
Rodriguez

Age:
14

Demographic:
9th
grader
in
NYC

Background:

•  AHends
a
large
urban
high
school

•  Owns
a
smart
phone
and
loves
to
use
it

•  Does
not
own
a
computer
so
uses
his
phone
as
his
primary
technology

•  Regularly
does
his
homework

•  Takes
notes
and
pays
aHen1on
in
class

•  Typically
reviews
notes
before
a
test
as
a
way
to
prep

•  Never
had
any
formal
study
prep
classes

•  Has
parents
who
are
invested
in
him
doing
well
in
school

Goals:

•  Wants
to
keep
track
of
his
homework
assignments
on
his
phone

•  Wants
to
do
well
in
class
and
get
good
grades

Frustra:ons:

•  Even
though
he
“studies”
he
s1ll
does
not
feel
like
he
gets
the
grade
he
thinks
he
deserves

•  Does
not
know
how
to
get
a
beHer
grade
through
studying

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Group
Company
Conﬁden1al
©
2013

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rights
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Your turn…
Take 2 minutes to write 1 persona. Give them the
following:
Name
Age
Background (2-3 points)
Goals (why would they use this system)

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Company
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©
2013

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User narrative
A user narrative is a story about one of the
personas using and interacting the idea in the
world. Narratives are different then features, but
they can contain features.

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©
2013

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Raphi’s user narrative
Derek is in a math class and hears about a test in a
week. He opens the app, adds the test and can
see all the study steps he will need to complete to
do well on the test. He adds those steps to his
plan.

Occom
Group
Company
Conﬁden1al
©
2013

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rights
reserved.

Validation and documentation
•  Get the right level of fidelity in your prototype for
the project
•  Put in front of users
–  Ask if they match your personas
–  Validate problems
–  Watch them use it
•  Ask developers to do an iteration with you
•  Document as much as you need to

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Group
Company
Conﬁden1al
©
2013

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rights
reserved.

Wrap up
•  Shared vision and understanding is critical
•  It is hard to test things in the real world
•  People need to learn with you to build that shared
understanding
•  Narratives are invaluable in communication

Ideation Framework Harvard iLab sep 27

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Ideation Framework Harvard iLab sep 27