The need for businesses across all industries to react and respond to their customers in shorter time-frames is exerting significant pressure on the established IT delivery models operated by CIO's. IDC will present its knowledge of the challenges faced by CIO's and what they are doing to deliver IT services in increasingly compressed time-frames in conjunction with an ever increasing cadence of demand from LoB. To this end IDC will provide Netherlands specific context from a survey of CIO's prior to the event to add even more depth to the discussion.

1. The journey from “For” to “With”
Framing the CIO for Success
Spencer Izard
IDC

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5. Business Credibility
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6. Staffing for the 3rd Platform
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7. Successfully Managing Failure
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8. Business Credibility
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9. Plan to provide an annual report and quarterly updates
in business context
Lobby to establish a board-level technology committee
to help elevate the role of IT
Utilize a board advocate for major
strategic initiatives
Closely, and proactively, collaborate with the
CEO, CFO, and other CxO’s
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10. Top Netherlands Business Concerns in 2014
Finding or developing innovation to gain
competitive differentiation
Retaining the customer base/or reducing
customer churn
Finding or retaining
expertise/talent/resources
Escalating costs of operation (or
expansion)
Expanding into new markets
Generate higher profit margin
0
10
20
30
Source: IDC Netherlands - IT Decision Maker Survey 2014 (n=58)
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11. Staffing for the 3rd Platform
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12.  IT organizations will need to cultivate new IT roles and sunset
long-held ones
 The 3rd platform is creating skills gaps that are costly to fill
 Business skills and knowledge will be critical in the IT
organization of the 3rd platform
 Mobile will disrupt application development and security roles
 The 3rd platform IT workforce will govern more that it builds IT
systems
 Cloud will disrupt architecture, security, and network operation
roles
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13. 3rd Platform Investment vs. Headcount Balance
Big Data / Analytics
Mobility
First most
important
Collaboration
Security
Second most
important
Cloud - SaaS
Cloud - PaaS
Third Most
important
Virtualization
Desktop
Social Media
Cloud - IaaS
Other
Service Quality Improvement
0%
10%
20%
30%
40%
50%
60%
Source: IDC Netherlands - IT Decision Maker Survey 2014 (n=58)
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14. 16%
33%
Decreased
Remained the same
Increased
52%
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15. The 10 Most Difficult IT Positions to Staff
Source: IDC’s 2013 CIO IT Staffing Survey, June 2013
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16. Successfully Managing Failure
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17.  Are the original “owners” of the project still in place?
 Has leadership changed its goals for the project?
 Is the original business goal/target still achievable?
 Has the expectation of value increased or decreased?
 Has an incremental part of the total value been achieved?
 Have new sources of value been found? (i.e. Reusable skills)
 Is there justification for renewing or continuing the project?
 In what ways, if any, have resource requirements changed?
 Are the right kind of resource being used in the right proportion?
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18. Use failure management as a tool
to refine and redefine IT services
in a continuous change process
Adopt a standard review process
to establish rules to maintain,
change, or cancel a project
Add value check-points into project plans
Adopt a simple scorecard to evaluate key project metrics
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19. Establish criteria for project failure
to clearly identify troubled projects in
concrete
terms of value and resource use
Incorporate future value estimates/assessments
into project checkpoints
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20. Top Netherlands Business Initiatives in 2014
Operational efficiency and improve
productivity
Overall cost savings
Market expansion (new geographic
locations, customer segments, new
investments)
Improve loyalty & customer satisfaction
Leverage IT to take advantage of the new
market landscape
0
10
20
30
Source: IDC European End-User Software Survey 2013
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21. Final Guidance
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22. Adopt These Key Principles
Address the entire “big picture”
view of the enterprise
Control complexity by determining
what needs to be the same, to change & the
balance of consistency against customization
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23. Accommodate the future by anticipating
replacement and integration complexities
from new advances and industry trends
Communicate and specify through
business language and consistent,
template-based, technical documentation
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24. Provide agility and flexibility through
modularity and industry standards based
integrations
Create consistency through “one way”
to do one thing and one place to get
one kind of information”
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25. Questions
E-mail me at
sizard@idc.com
Or follow me at
@IDCspencer
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