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Agenda 
• Introduction - Philippe Guénault, Directeur Commercial 
• Présentation de cas d’usage - Henri Maré, Responsable Commercial Alfabet 
• Témoignage de Crédit Suisse - Roland Christen, VP IT Architecture 
• Démonstration, intégration et projet - Florian Canicas, Consultant 
• Démarche d’implémentation – Lionel Vaturi, Co-fondateur, Natea Consulting 
• Conclusion 
• Questions / Réponses 
• Cocktail
Philippe Guénault 
Directeur Commercial 
©2013 Software AG. AAllll rriigghhttss rreesseerrvveedd..
Aider les entreprises dans leur transformation digitale 
Utilisateurs 
1Md € 
Chiffre d’Affaires 
Plus de 40 ans au service du succès de nos clients 
2+ 
Développeurs 
2.5+ 
Millions 
Millions 
Clients 
70% 
Des 1000 plus 
grands comptes 
dans le monde 
Carte d’identité 
5,000 
Collaborateurs
COLLABORATIVE 
PROCESS ANALYSIS 
INTERGRATED 
PORTFOLIO 
MANAGEMENT 
PROCESS 
AUTOMATION 
AND INTEGRATION 
INTELLIGENT 
BUSINESS OPERATIONS 
AND BIG DATA 
ALFABET 
IT Planning and 
Portfolio Management 
ALFABET 
Enterprise 
Architecture 
Management 
WEBMETHODS 
Integration 
WEBMETHODS 
Business Process 
Management 
APAMA 
Analytics and Decisions 
TERRACOTTA 
In-Memory Data 
Management 
ARIS 
Business Process 
Analysis 
ARIS 
Governance, Risk 
and Compliance 
Management 
Process Live Portfolios Live 
* General Availability of Integration Live is planned for second half of 2014 
AgileApps Live 
Integration Live
Integrated IT Portfolio Analysis (IIPA) Applications 
IIPA solutions help IT leaders link, monitor, analyze and 
communicate their activities on a single portfolio-level 
software platform, providing CIOs and other executives 
with holistic views of the IT portfolio while IT plans and 
executes in response to business and IT strategies
Magic Quadrant for Integrated IT Portfolio Analysis 
Applications - Gartner, November 2014
Les clients Alfabet dans le monde
Henri Maré 
Responsable Commercial Alfabet 
©2013 Software AG. AAllll rriigghhttss rreesseerrvveedd..
Coordinated transformation… 
©2013 Software AG. 11 | All rights reserved. 
Capabilities Demands 
Applications 
Technologies 
Devices 
Business 
Architecture 
Projects 
Strategies 
Risks 
Regulations 
Budgets 
Finance & 
Risk
Application manager: 
Do you have a reliable system of record for all applications? 
• With ownership and management processes in place 
• Showing which business functions and services that are provided 
• Which organizations, processes and business capabilities are supported 
• With portfolio analysis - using indicators such as cost, risk and user 
satisfaction 
• Aligned with business - with governed application roadmaps and life cycles 
©2013 Software AG. 12 | All rights reserved.
Ensure that my application portfolio 
meets business expectations 
©2013 Software AG. 13 | All rights reserved.
Show who is using an application in how many 
business processes ? 
©2013 Software AG. 14 | All rights reserved.
Which technologies are supporting an application 
and how long ? 
©2013 Software AG. 15 | All rights reserved.
How much money do we spend for a 
single application ? 
©2013 Software AG. 16 | All rights reserved.
Project Management Office manager: 
• Do you have business demands as input into the project planning 
process? 
• Can these demands be prioritization within the business context? 
• Can you identify conflicts and overlaps in all demands? 
• Do you have an inventory of projects and project proposals? 
• Grouped into portfolios with analysis on cost, business benefit and 
alignment to business and IT strategy? 
• Is the to-be-delivered architecture defined and analyzed in the 
project design phase? 
• Can you compare different IT scenarios for the project to choose the 
best solution? 
©2013 Software AG. 17 | All rights reserved.
We know the business impact of our project 
portfolio 
©2013 Software AG. 18 | All rights reserved.
Which projects should we approve ? 
©2013 Software AG. 19 | All rights reserved.
What is the ROI and business case of the 
planned program? 
©2013 Software AG. 20 | All rights reserved.
Head of IT: 
• Is the business you are serving understood? 
• Are business models, strategies, goals, capabilities and processes 
expressed in common terms? 
• Do you have continuous transparency on your IT estate? 
• Do you have the ability to design and express strategic scenarios 
and IT road maps for enabling business strategy 
• Are you doing this in a way that business can understand it and it is 
used by all stakeholders for decision support? 
©2013 Software AG. 21 | All rights reserved.
We know what is important for the business 
and where to invest 
©2013 Software AG. 22 | All rights reserved.
Understanding which strategies are impacted by 
which projects 
©2013 Software AG. 23 | All rights reserved.
Cost driver analysis 
©2013 Software AG. 24 | All rights reserved.
Know what is the current/future state of 
architecture implementation 
©2013 Software AG. 25 | All rights reserved.
From isolated thinking to an integrated 
practice 
From: working in silos an distrust in data – no common perspective 
on existing potentials and transformational needs. Uninformed decision making. 
To: connecting the desks of all stakeholders of the IT value chain for high data quality, 
cost transparency and understanding business value. Planned transformation. 
©2013 Software AG. 26 | All rights reserved. 
Establish practice
Roland Christen 
VP IT Architecture, Crédit Suisse 
©2013 Software AG. AAllll rriigghhttss rreesseerrvveedd..
Alfabet @ Credit Suisse 
Roland Christen, Credit Suisse, IT Architecture Tools 
December 10, 2014
Is this the latest Galaxy 
… NO – it’s an excerpt of an 
Information Flow Diagram 
discovered by the Hubble Telescope? 
Roland Christen, Credit Suisse, IT Architecture Tools December 10, 2014 29
… No – the tiles represent the number of associated 
If this is a newly discovered 
artwork from Piet Mondrian? 
Business Capabilities and allocated costs 
Roland Christen, Credit Suisse, IT Architecture Tools December 10, 2014 30
Table of contents 
1 Credit Suisse Facts & Figures 
2 Motivation and Objectives for Alfabet 
3 Alfabet Implementation @ Credit Suisse 
4 Lessons Learned @ Credit Suisse 
31 
5 Alfabet Outlook for 2015 @ Credit Suisse 
Roland Christen, Credit Suisse, IT Architecture Tools December 10, 2014
Table of contents 
1 Credit Suisse Facts & Figures 
2 Motivation and Objectives for Alfabet 
3 Alfabet Implementation @ Credit Suisse 
4 Lessons Learned @ Credit Suisse 
32 
5 Alfabet Outlook for 2015 @ Credit Suisse 
Roland Christen, Credit Suisse, IT Architecture Tools December 10, 2014
Credit Suisse: an integrated global bank 
Roland Christen, Credit Suisse, IT Architecture Tools December 10, 2014 33
Information Technology 
Global Footprint 
8’594 employees in core Information Technology functions 
New York 
Main Business: 
Investment Banking 
London 
Main Business: 
Investment Banking 
Zurich 
Main Business: 
Private Banking, 
Private and Corporate 
Clients 
Raleigh 
Near-shore 
development 
center, primarily 
supporting NY 
Wroclaw 
Near-shore center, 
primarily supporting 
EMEA and Switzerland 
India 
Outsourced and co-managed 
off-shore center in different 
locations 
Singapore 
Mainly serving fast growing 
markets of APAC region 
Roland Christen, Credit Suisse, IT Architecture Tools December 10, 2014 34
Information Technology 
Facts and Figures 
 66’400 supported users in 550 
locations 
 4 main hub Production – Disaster 
Recovery pairs of data centers 
consuming 14.1 MW1 of power 
 Hardware 
– 85’500 workstations/laptops 
– 21’710 physical servers with 
more than 43 petabytes of 
storage 
– 4 host/mainframe CPUs with 
83’200 MIPS2 provided 
 Software 
– ~5’700 applications 
1MW = Mega Watt 
2 MIPS = Million Instructions per Second 
Roland Christen, Credit Suisse, IT Architecture Tools December 10, 2014 35
Table of contents 
1 Credit Suisse Facts  Figures 
2 Motivation and Objectives for Alfabet 
3 Alfabet Implementation @ Credit Suisse 
4 Lessons Learned @ Credit Suisse 
36 
5 Alfabet Outlook for 2015 @ Credit Suisse 
Roland Christen, Credit Suisse, IT Architecture Tools December 10, 2014
IT Architecture 
The overall IT Architecture 
objectives are: 
 Define and maintain Target 
Architecture 
 Drive and support evolution of 
CS IT landscape towards Target 
Architecture 
Ensure CS IT landscape is built on 
sound architecture supporting 
evolving business requirements 
effectively and efficiently. 
Information Technology 
IT Mission  IT Architecture 
IT Mission 
Our mission is to help Credit 
Suisse’s clients thrive by … 
…understanding their needs and 
offering integrated solutions and 
services enabled by technology 
…partnering with our business 
divisions to provide reliable and 
innovative solutions with a long-term 
and bank-wide perspective 
…empowering our professionals and 
rewarding them for achieving 
excellence 
Roland Christen, Credit Suisse, IT Architecture Tools December 10, 2014 37
Information Technology 
Central Architecture with cross-departmental mandate 
Department Architect 
 Team 
(…) 
Architecture 
Tools 
Central Architecture Decentral 
CIO 
Department Architect 
 Team 
Operations 
Department Architect 
 Team 
Finance 
Department Architect 
Functional 
Architecture 
Architecture 
Integration 
Architecture 
Security 
Architecture 
Technical 
Architecture 
Architecture 
PB WM  ShS / IB 
Chief 
Architect 
Application 
Department Head 
Operations 
Application 
Department Head 
Finance 
Application 
Department Head 
Risk 
 Team 
Risk 
Data 
Application 
Department Head 
(…) 
Private 
Banking  
Wealth 
Management 
Investment 
Banking 
(Banking) Operations 
Finance 
Legal  Compliance 
HR  Communications 
Roland Christen, Credit Suisse, IT Architecture Tools December 10, 2014 38 
Risk 
Information 
Technology
Governance, 
GUI, Processes 
IT Architecture 
STC 
CATI Sounding 
Board 
CATI Consultants 
Training  
Support 
(0.5 FTE) 
Roland Christen, Credit Suisse, IT Architecture Tools December 10, 2014 39 
(1 FTE) 
Tech 
Architecture, 
Taxonomy 
(1 FTE) 
Information 
Architecture 
GUI, Data 
Quality 
(1 FTE) 
Development  
Configuration, 
Batch 
(1 FTE) 
Business 
Architecture, 
Development  
Configuration 
(1FTE) 
Data 
Distribution, 
Data Quality, 
Wiki Help 
(1 FTE) 
Test 
Management 
(0.25 FTE) 
Production 
Support 
1st  2nd Level 
Support in Pune 
Architecture 
Tools 
Alfabet 
(1 FTE) 
Information Technology 
Alfabet Team
Motivation and Objectives for Alfabet / CATI 1 
CATI is the repository for describing, analyzing and planning 
the Credit Suisse IT landscape. The architectural vision with 
CATI is to provide one global, structured and organized 
platform which allows to 
 Illustrate product characteristics and dependencies; 
 Link applications to their infrastructure in order to show technology 
footprint and standard adherence; 
 Plan target states to advance the enterprise strategically; 
 Demonstrate how IT is supporting business processes and 
 Identify redundancies of business functionality. 
1 CATI = Continuous Architecture and Technology Improvements 
Roland Christen, Credit Suisse, IT Architecture Tools December 10, 2014 
40
Table of contents 
1 Credit Suisse Facts  Figures 
2 Motivation and Objectives for Alfabet 
3 Alfabet Implementation @ Credit Suisse 
4 Lessons Learned @ Credit Suisse 
41 
5 Alfabet Outlook for 2015 @ Credit Suisse 
Roland Christen, Credit Suisse, IT Architecture Tools December 10, 2014
Alfabet Implementation @ Credit Suisse 
Continuous Architecture and Technology Improvements 
Roland Christen, Credit Suisse, IT Architecture Tools December 10, 2014 42
Governance 
Business 
Architecture 
display mapping 
to Global Service 
Catalogue 
maintain  adjust 
Tech. Product 
Information 
Architecture 
Technical 
Architecture 
register new 
Tech. 
Product 
decommissio 
Roland Christen, Credit Suisse, IT Architecture Tools December 10, 2014 
43 
Alfabet Implementation @ Credit Suisse 
Architecture Focus Areas and supporting Use Cases 
Technical 
Product 
(Characteristics  Structure) 
n Tech. 
Product 
Process 
iDIFs 
distribute 
data  
reports 
provide 
audit 
trail 
change role 
 
responsibility 
(Handshake) 
execute 
signoff 
process 
assess 
business 
criticality 
display 
allocated 
cost 
control and 
mitigate criticality 
issues define logical 
target state 
mapping to 
business 
capability 
mapping to 
technical 
infrastructure 
control and 
mitigate lifecycle 
issues 
drill down to 
physical tech. 
component(s) 
assign 
information 
flow 
define 
system of 
record a/o 
golden 
source 
assign 
business 
objects 
link to 
implemented 
interface(s)
Alfabet Implementation @ Credit Suisse 
Mood Barometer 
Improvements 
Simplification 
 Functional 
Improvements insufficient 
SW-Upgrade 
to 8.1 
CATI 
Usability 
inadequate 
on-boarding 
for handshake 
Re-launch 
Health Check 
Technical 
Harmonization 
(turn off 
3 former Tools) 
Functional 
Improvements 
Functional 
Improvements 
CATI suffers from 
bad acceptance and 
reputation 
Global 
Rollout 
Prototyping  
Evaluation 
adoption of 
downstream 
systems 
Roland Christen, Credit Suisse, IT Architecture Tools December 10, 2014 44 
Mood 
2007 2008 2009 2010 2011 2012 2013 2014 2015
Alfabet Implementation @ Credit Suisse 
Achievements 2014 
 CATI SW-Upgrade to 8.1 incl. 
implementation of new data quality 
framework and user-friendly 
workflow processes, Target 
Architecture prototype 
 CATI functionality enhancements 
regarding: Search, Peripheral, 
Information Flow, new standard 
Business Capability Model (BCM), 
Project Portfolio Costs, Master ICTO 
 CATI usability improvements with 
Factsheet, Decision Tree for new 
ICTO and/or APP objects, HelpWiki, 
simplified Signoff and Criticality 
workflow 45 
Roland Christen, Credit Suisse, IT Architecture Tools December 10, 2014
Table of contents 
1 Credit Suisse Facts  Figures 
2 Motivation and Objectives for Alfabet 
3 Alfabet Implementation @ Credit Suisse 
4 Lessons Learned @ Credit Suisse 
46 
5 Alfabet Outlook for 2015 @ Credit Suisse 
Roland Christen, Credit Suisse, IT Architecture Tools December 10, 2014
Lessons Learned @ Credit Suisse 1/3 
Strong Governance is THE key success factor 
Only strong and representative steering committee for CATI, 
committed architects and approved application owners and 
providers foster adequate management of the IT application 
portfolio as an IT asset. 
Underlying meta model is necessary foundation 
Easy to understand data and structure guide is required to 
provide clear guidance about model scope, taxonomy, 
definitions and rules. 
Legal requirements as catalyst for IT Application Portfolio 
Management 
Necessary IT portfolio maintenance activities are often driven 
by regulatory requirements or to solve legal compliance 
issues. 
Roland Christen, Credit Suisse, IT Architecture Tools December 10, 2014 47
Lessons Learned @ Credit Suisse 2/3 
 Keep it simple and strive for tangible results within 6 months 
Although Alfabet tool has the potential to provide more, simple 
solutions with tangible results within 6 month are highly 
recommended in order to motivate involved/impacted stakeholders 
and not to overburden the organization. 
 Easy data access improves data quality and acceptance 
User-friendly and easy data access (intuitive UI, comprehensive 
reports, make use of graphical reports and cockpit views) is 
essential for continuous data quality improvements and data 
acceptance. 
 Alfabet hands-on trainings and onsite consultancy matters 
Alfabet hands-on trainings and regular onsite consultation by very 
senior Alfabet consultant enabled the CATI team to an extraordinary 
performance. 
Roland Christen, Credit Suisse, IT Architecture Tools December 10, 2014 
48
Lessons Learned @ Credit Suisse 3/3 
Do not underestimate resistance to change 
Resistance to change can be relieved by engaging and 
involving governance bodies such as STC members and IT 
Architects as ambassadors for Enterprise Architecture in 
general and for the management of the IT Application 
Portfolio in particular. 
Use case(s) should trigger integration with surrounding 
systems 
Interfacing a system with Alfabet should have a clear purpose 
and/or use case and should not be data model driven. 
Roland Christen, Credit Suisse, IT Architecture Tools December 10, 2014 49
Table of contents 
1 Credit Suisse Facts  Figures 
2 Motivation and Objectives for Alfabet 
3 Alfabet Implementation @ Credit Suisse 
4 Lessons Learned @ Credit Suisse 
50 
5 Alfabet Outlook for 2015 @ Credit Suisse 
Roland Christen, Credit Suisse, IT Architecture Tools December 10, 2014
Alfabet Outlook for 2015 
Primary Focus Areas 
 SW-Upgrade to 9.7 (HTML) incl. implementation of standard public 
interface for data exchange. 
 Roll-out of Target Architecture with standard Alfabet functionality aligned 
with relevant CS Target State Architecture Management processes. 
 Implementation of new domain model CS Logical Target State (LTS). 
 Renovation of existing Technical Architecture in order to show an 
adequate application specific technical footprint. 
 Find synergies with additional systems and/or processes in order to better 
exploit possible Alfabet capabilities. 
 Open up CATI for new focus areas such as Data Architecture (mapping of 
Business Objects and Data Stores) and Complexity measurement 
(Publication and Reports of indicative complexity ratings). 
Roland Christen, Credit Suisse, IT Architecture Tools December 10, 2014 51
Alfabet Outlook for 2015 
Expected Added Values for IT and Business 
 Alfabet provides the foundation for a holistic and common overview 
regarding the characteristics, dependencies, business support and 
technical footprint of an application in particular and for the IT 
landscape in general. 
 Alfabet allows to detect redundancies or the lack of business 
functionality. 
 Alfabet supports target-oriented life cycle management and the 
evolution of the IT landscape towards a strategic target state. 
Alfabet provides an inventory not only for documenting and 
monitoring but also for a sustainable steering and management of 
the relevant IT assets, in order words: for continuous architecture 
and technology improvements. 
Roland Christen, Credit Suisse, IT Architecture Tools December 10, 2014 52
Florian Canicas 
Consultant, Software AG 
©2013 Software AG. AAllll rriigghhttss rreesseerrvveedd..
©2013 Software AG. 54 | All rights reserved. 
La gestion intégrée de portefeuilles IT 
Métier 
Finance 
 
Risques 
Architecture 
 
Opérationnels IT 
Projets
User 
alfabet Data Integration Framework 
Costs 
Budgets 
Software Development 
Business 
Process 
Models 
CMDB / ITSM 
LDAP 
Demand/Project 
Document Management 
Intégration avec l‘écosystème en place
©2013 Software AG. All 56 | rights reserved. 
Une approche intégrée 
S o f twa r e A G ' s E n t e r p r i s e A r c h i t e c t u r e P l a t f o rms 
A R I S 
D e s i g n S e r v e r 
A L F A B E T 
R e p o s i t o r y 
 S y s t e m s  
 P r o c e s s e s  
N a v i g u e r v e r s l e 
P r o c e s s u s 
N a v i g u e r v e r s l e 
s y s t è m e 
Gestion de la donnée 
Navigation
Gestion intégrée des portefeuilles IT 
Comprendre les priorités Métier 
IT PLANNING 
IT RISK  FINANCIAL 
MANAGEMENT 
BUSINESS 
RELATIONSHIP 
MANAGEMENT 
ENTERPRISE 
ARCHITECTURE 
MANAGEMENT 
Vision complète  Analyses 
Définition  gestion du plan de transformation 
Compréhension du contexte Financier  Risques
Démonstration de l’outil 
©2013 Software AG. All rights reserved.
Lionel Vaturi 
Co fondateur, Natea Consulting 
©2013 Software AG. AAllll rriigghhttss rreesseerrvveedd..
Démarche d’implémentation 
©2013 Software AG. All rights reserved.
General ALFABET approach 
Roll Out time line (ideal type work packages) 
Scoping Customizing  Integration Roll Out 
S1 S2 S3 S4 S5 S6 S7 S8 
Système 
prêt à l’utilisation 
Configuration et Ajustements 
Définition Support 
Système 
en production 
Présentation 
finale 
Kick Off 
Méthodologie et Concepts 
Migration de données et saisie 
Test 
Formation 
Organisation et structuration 
1er niveau de support 
Support de formation
ALFABET 
Rôles projet 
SPONSORS 
Définition de la solution avec pour but de faciliter la promotion et 
l‘adoption en interne. 
Participants aux ateliers de 
travail 
Représentants des 
départements concernés par le 
projet pour une approche 
coordonnée. 
Urbanistes 
Architectes 
Gestionnaires projets 
Gestionnaires financier 
… 
Définition des guideline pour les 
données de référence (métier 
ou IT) telles que Modèles des 
domaines, Processus, 
Organisation 
Equipe IT 
• Gestion des profiles utilisateurs, gestion des droits d‘accès à la 
donnée (types d‘indicateurs, types de rôles, types de coûts, 
etc…) 
• Paramétrage et maintenance rapports, workflows et des liens 
avec les autres systèmes.
General ALFABET approach 
Roll Out modular – functional (Tetris approach) 
Gestion de scénarios 
Définition de projet et 
mise en production 
Gouvernance du 
portefeuille 
technologique 
Synchronisation du 
métier et de l’IT 
Gouvernance du 
portefeuille applicatif 
63 
Organisation A 
Fonctionnalités 
Programme 
de transition 
Corporate 
Corporate 
Planifié 
Implémenté 
Option 
Gestion de la 
demande 
Programme 
de transition 
Projet 
Processus 
Organisation E 
Organisation E 
Organisation E 
Organisation E 
Organisation E 
Organisation D 
Organisation D 
Organisation B 
Organisation B
Conclusion
Apports de la Solution 
Un cockpit de pilotage dynamique du 
Shéma Directeur 
Une vision intégrée des dimensions 
Architecture d’Entreprise, Projet, Métier, Finance 
Une communication objective 
pour les échanges entre la DSI, les métiers, la 
direction financière et le COMEX 
Un optimisation des dépenses d’exploitation (OPEX) 
pour dégager des capacités d’investissement 
(CAPEX)
Prochaines étapes possibles ? 
• Présentations de la solution au sein de votre organisation 
• Réalisation d’une démonstration personnalisée avec vos données 
(quelques jours) 
• Définition d’un périmètre et première mise en oeuvre de la solution 
(2 à 3 mois) 
Mode « cloud » ou « On-premise »
Q  A
Présentation Séminaire Alfabet Décembre 2014

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Présentation Séminaire Alfabet Décembre 2014

  • 1.
  • 2. Agenda • Introduction - Philippe Guénault, Directeur Commercial • Présentation de cas d’usage - Henri Maré, Responsable Commercial Alfabet • Témoignage de Crédit Suisse - Roland Christen, VP IT Architecture • Démonstration, intégration et projet - Florian Canicas, Consultant • Démarche d’implémentation – Lionel Vaturi, Co-fondateur, Natea Consulting • Conclusion • Questions / Réponses • Cocktail
  • 3. Philippe Guénault Directeur Commercial ©2013 Software AG. AAllll rriigghhttss rreesseerrvveedd..
  • 4. Aider les entreprises dans leur transformation digitale Utilisateurs 1Md € Chiffre d’Affaires Plus de 40 ans au service du succès de nos clients 2+ Développeurs 2.5+ Millions Millions Clients 70% Des 1000 plus grands comptes dans le monde Carte d’identité 5,000 Collaborateurs
  • 5. COLLABORATIVE PROCESS ANALYSIS INTERGRATED PORTFOLIO MANAGEMENT PROCESS AUTOMATION AND INTEGRATION INTELLIGENT BUSINESS OPERATIONS AND BIG DATA ALFABET IT Planning and Portfolio Management ALFABET Enterprise Architecture Management WEBMETHODS Integration WEBMETHODS Business Process Management APAMA Analytics and Decisions TERRACOTTA In-Memory Data Management ARIS Business Process Analysis ARIS Governance, Risk and Compliance Management Process Live Portfolios Live * General Availability of Integration Live is planned for second half of 2014 AgileApps Live Integration Live
  • 6.
  • 7. Integrated IT Portfolio Analysis (IIPA) Applications IIPA solutions help IT leaders link, monitor, analyze and communicate their activities on a single portfolio-level software platform, providing CIOs and other executives with holistic views of the IT portfolio while IT plans and executes in response to business and IT strategies
  • 8. Magic Quadrant for Integrated IT Portfolio Analysis Applications - Gartner, November 2014
  • 9. Les clients Alfabet dans le monde
  • 10. Henri Maré Responsable Commercial Alfabet ©2013 Software AG. AAllll rriigghhttss rreesseerrvveedd..
  • 11. Coordinated transformation… ©2013 Software AG. 11 | All rights reserved. Capabilities Demands Applications Technologies Devices Business Architecture Projects Strategies Risks Regulations Budgets Finance & Risk
  • 12. Application manager: Do you have a reliable system of record for all applications? • With ownership and management processes in place • Showing which business functions and services that are provided • Which organizations, processes and business capabilities are supported • With portfolio analysis - using indicators such as cost, risk and user satisfaction • Aligned with business - with governed application roadmaps and life cycles ©2013 Software AG. 12 | All rights reserved.
  • 13. Ensure that my application portfolio meets business expectations ©2013 Software AG. 13 | All rights reserved.
  • 14. Show who is using an application in how many business processes ? ©2013 Software AG. 14 | All rights reserved.
  • 15. Which technologies are supporting an application and how long ? ©2013 Software AG. 15 | All rights reserved.
  • 16. How much money do we spend for a single application ? ©2013 Software AG. 16 | All rights reserved.
  • 17. Project Management Office manager: • Do you have business demands as input into the project planning process? • Can these demands be prioritization within the business context? • Can you identify conflicts and overlaps in all demands? • Do you have an inventory of projects and project proposals? • Grouped into portfolios with analysis on cost, business benefit and alignment to business and IT strategy? • Is the to-be-delivered architecture defined and analyzed in the project design phase? • Can you compare different IT scenarios for the project to choose the best solution? ©2013 Software AG. 17 | All rights reserved.
  • 18. We know the business impact of our project portfolio ©2013 Software AG. 18 | All rights reserved.
  • 19. Which projects should we approve ? ©2013 Software AG. 19 | All rights reserved.
  • 20. What is the ROI and business case of the planned program? ©2013 Software AG. 20 | All rights reserved.
  • 21. Head of IT: • Is the business you are serving understood? • Are business models, strategies, goals, capabilities and processes expressed in common terms? • Do you have continuous transparency on your IT estate? • Do you have the ability to design and express strategic scenarios and IT road maps for enabling business strategy • Are you doing this in a way that business can understand it and it is used by all stakeholders for decision support? ©2013 Software AG. 21 | All rights reserved.
  • 22. We know what is important for the business and where to invest ©2013 Software AG. 22 | All rights reserved.
  • 23. Understanding which strategies are impacted by which projects ©2013 Software AG. 23 | All rights reserved.
  • 24. Cost driver analysis ©2013 Software AG. 24 | All rights reserved.
  • 25. Know what is the current/future state of architecture implementation ©2013 Software AG. 25 | All rights reserved.
  • 26. From isolated thinking to an integrated practice From: working in silos an distrust in data – no common perspective on existing potentials and transformational needs. Uninformed decision making. To: connecting the desks of all stakeholders of the IT value chain for high data quality, cost transparency and understanding business value. Planned transformation. ©2013 Software AG. 26 | All rights reserved. Establish practice
  • 27. Roland Christen VP IT Architecture, Crédit Suisse ©2013 Software AG. AAllll rriigghhttss rreesseerrvveedd..
  • 28. Alfabet @ Credit Suisse Roland Christen, Credit Suisse, IT Architecture Tools December 10, 2014
  • 29. Is this the latest Galaxy … NO – it’s an excerpt of an Information Flow Diagram discovered by the Hubble Telescope? Roland Christen, Credit Suisse, IT Architecture Tools December 10, 2014 29
  • 30. … No – the tiles represent the number of associated If this is a newly discovered artwork from Piet Mondrian? Business Capabilities and allocated costs Roland Christen, Credit Suisse, IT Architecture Tools December 10, 2014 30
  • 31. Table of contents 1 Credit Suisse Facts & Figures 2 Motivation and Objectives for Alfabet 3 Alfabet Implementation @ Credit Suisse 4 Lessons Learned @ Credit Suisse 31 5 Alfabet Outlook for 2015 @ Credit Suisse Roland Christen, Credit Suisse, IT Architecture Tools December 10, 2014
  • 32. Table of contents 1 Credit Suisse Facts & Figures 2 Motivation and Objectives for Alfabet 3 Alfabet Implementation @ Credit Suisse 4 Lessons Learned @ Credit Suisse 32 5 Alfabet Outlook for 2015 @ Credit Suisse Roland Christen, Credit Suisse, IT Architecture Tools December 10, 2014
  • 33. Credit Suisse: an integrated global bank Roland Christen, Credit Suisse, IT Architecture Tools December 10, 2014 33
  • 34. Information Technology Global Footprint 8’594 employees in core Information Technology functions New York Main Business: Investment Banking London Main Business: Investment Banking Zurich Main Business: Private Banking, Private and Corporate Clients Raleigh Near-shore development center, primarily supporting NY Wroclaw Near-shore center, primarily supporting EMEA and Switzerland India Outsourced and co-managed off-shore center in different locations Singapore Mainly serving fast growing markets of APAC region Roland Christen, Credit Suisse, IT Architecture Tools December 10, 2014 34
  • 35. Information Technology Facts and Figures 66’400 supported users in 550 locations 4 main hub Production – Disaster Recovery pairs of data centers consuming 14.1 MW1 of power Hardware – 85’500 workstations/laptops – 21’710 physical servers with more than 43 petabytes of storage – 4 host/mainframe CPUs with 83’200 MIPS2 provided Software – ~5’700 applications 1MW = Mega Watt 2 MIPS = Million Instructions per Second Roland Christen, Credit Suisse, IT Architecture Tools December 10, 2014 35
  • 36. Table of contents 1 Credit Suisse Facts Figures 2 Motivation and Objectives for Alfabet 3 Alfabet Implementation @ Credit Suisse 4 Lessons Learned @ Credit Suisse 36 5 Alfabet Outlook for 2015 @ Credit Suisse Roland Christen, Credit Suisse, IT Architecture Tools December 10, 2014
  • 37. IT Architecture The overall IT Architecture objectives are: Define and maintain Target Architecture Drive and support evolution of CS IT landscape towards Target Architecture Ensure CS IT landscape is built on sound architecture supporting evolving business requirements effectively and efficiently. Information Technology IT Mission IT Architecture IT Mission Our mission is to help Credit Suisse’s clients thrive by … …understanding their needs and offering integrated solutions and services enabled by technology …partnering with our business divisions to provide reliable and innovative solutions with a long-term and bank-wide perspective …empowering our professionals and rewarding them for achieving excellence Roland Christen, Credit Suisse, IT Architecture Tools December 10, 2014 37
  • 38. Information Technology Central Architecture with cross-departmental mandate Department Architect Team (…) Architecture Tools Central Architecture Decentral CIO Department Architect Team Operations Department Architect Team Finance Department Architect Functional Architecture Architecture Integration Architecture Security Architecture Technical Architecture Architecture PB WM ShS / IB Chief Architect Application Department Head Operations Application Department Head Finance Application Department Head Risk Team Risk Data Application Department Head (…) Private Banking Wealth Management Investment Banking (Banking) Operations Finance Legal Compliance HR Communications Roland Christen, Credit Suisse, IT Architecture Tools December 10, 2014 38 Risk Information Technology
  • 39. Governance, GUI, Processes IT Architecture STC CATI Sounding Board CATI Consultants Training Support (0.5 FTE) Roland Christen, Credit Suisse, IT Architecture Tools December 10, 2014 39 (1 FTE) Tech Architecture, Taxonomy (1 FTE) Information Architecture GUI, Data Quality (1 FTE) Development Configuration, Batch (1 FTE) Business Architecture, Development Configuration (1FTE) Data Distribution, Data Quality, Wiki Help (1 FTE) Test Management (0.25 FTE) Production Support 1st 2nd Level Support in Pune Architecture Tools Alfabet (1 FTE) Information Technology Alfabet Team
  • 40. Motivation and Objectives for Alfabet / CATI 1 CATI is the repository for describing, analyzing and planning the Credit Suisse IT landscape. The architectural vision with CATI is to provide one global, structured and organized platform which allows to Illustrate product characteristics and dependencies; Link applications to their infrastructure in order to show technology footprint and standard adherence; Plan target states to advance the enterprise strategically; Demonstrate how IT is supporting business processes and Identify redundancies of business functionality. 1 CATI = Continuous Architecture and Technology Improvements Roland Christen, Credit Suisse, IT Architecture Tools December 10, 2014 40
  • 41. Table of contents 1 Credit Suisse Facts Figures 2 Motivation and Objectives for Alfabet 3 Alfabet Implementation @ Credit Suisse 4 Lessons Learned @ Credit Suisse 41 5 Alfabet Outlook for 2015 @ Credit Suisse Roland Christen, Credit Suisse, IT Architecture Tools December 10, 2014
  • 42. Alfabet Implementation @ Credit Suisse Continuous Architecture and Technology Improvements Roland Christen, Credit Suisse, IT Architecture Tools December 10, 2014 42
  • 43. Governance Business Architecture display mapping to Global Service Catalogue maintain adjust Tech. Product Information Architecture Technical Architecture register new Tech. Product decommissio Roland Christen, Credit Suisse, IT Architecture Tools December 10, 2014 43 Alfabet Implementation @ Credit Suisse Architecture Focus Areas and supporting Use Cases Technical Product (Characteristics Structure) n Tech. Product Process iDIFs distribute data reports provide audit trail change role responsibility (Handshake) execute signoff process assess business criticality display allocated cost control and mitigate criticality issues define logical target state mapping to business capability mapping to technical infrastructure control and mitigate lifecycle issues drill down to physical tech. component(s) assign information flow define system of record a/o golden source assign business objects link to implemented interface(s)
  • 44. Alfabet Implementation @ Credit Suisse Mood Barometer Improvements Simplification Functional Improvements insufficient SW-Upgrade to 8.1 CATI Usability inadequate on-boarding for handshake Re-launch Health Check Technical Harmonization (turn off 3 former Tools) Functional Improvements Functional Improvements CATI suffers from bad acceptance and reputation Global Rollout Prototyping Evaluation adoption of downstream systems Roland Christen, Credit Suisse, IT Architecture Tools December 10, 2014 44 Mood 2007 2008 2009 2010 2011 2012 2013 2014 2015
  • 45. Alfabet Implementation @ Credit Suisse Achievements 2014 CATI SW-Upgrade to 8.1 incl. implementation of new data quality framework and user-friendly workflow processes, Target Architecture prototype CATI functionality enhancements regarding: Search, Peripheral, Information Flow, new standard Business Capability Model (BCM), Project Portfolio Costs, Master ICTO CATI usability improvements with Factsheet, Decision Tree for new ICTO and/or APP objects, HelpWiki, simplified Signoff and Criticality workflow 45 Roland Christen, Credit Suisse, IT Architecture Tools December 10, 2014
  • 46. Table of contents 1 Credit Suisse Facts Figures 2 Motivation and Objectives for Alfabet 3 Alfabet Implementation @ Credit Suisse 4 Lessons Learned @ Credit Suisse 46 5 Alfabet Outlook for 2015 @ Credit Suisse Roland Christen, Credit Suisse, IT Architecture Tools December 10, 2014
  • 47. Lessons Learned @ Credit Suisse 1/3 Strong Governance is THE key success factor Only strong and representative steering committee for CATI, committed architects and approved application owners and providers foster adequate management of the IT application portfolio as an IT asset. Underlying meta model is necessary foundation Easy to understand data and structure guide is required to provide clear guidance about model scope, taxonomy, definitions and rules. Legal requirements as catalyst for IT Application Portfolio Management Necessary IT portfolio maintenance activities are often driven by regulatory requirements or to solve legal compliance issues. Roland Christen, Credit Suisse, IT Architecture Tools December 10, 2014 47
  • 48. Lessons Learned @ Credit Suisse 2/3 Keep it simple and strive for tangible results within 6 months Although Alfabet tool has the potential to provide more, simple solutions with tangible results within 6 month are highly recommended in order to motivate involved/impacted stakeholders and not to overburden the organization. Easy data access improves data quality and acceptance User-friendly and easy data access (intuitive UI, comprehensive reports, make use of graphical reports and cockpit views) is essential for continuous data quality improvements and data acceptance. Alfabet hands-on trainings and onsite consultancy matters Alfabet hands-on trainings and regular onsite consultation by very senior Alfabet consultant enabled the CATI team to an extraordinary performance. Roland Christen, Credit Suisse, IT Architecture Tools December 10, 2014 48
  • 49. Lessons Learned @ Credit Suisse 3/3 Do not underestimate resistance to change Resistance to change can be relieved by engaging and involving governance bodies such as STC members and IT Architects as ambassadors for Enterprise Architecture in general and for the management of the IT Application Portfolio in particular. Use case(s) should trigger integration with surrounding systems Interfacing a system with Alfabet should have a clear purpose and/or use case and should not be data model driven. Roland Christen, Credit Suisse, IT Architecture Tools December 10, 2014 49
  • 50. Table of contents 1 Credit Suisse Facts Figures 2 Motivation and Objectives for Alfabet 3 Alfabet Implementation @ Credit Suisse 4 Lessons Learned @ Credit Suisse 50 5 Alfabet Outlook for 2015 @ Credit Suisse Roland Christen, Credit Suisse, IT Architecture Tools December 10, 2014
  • 51. Alfabet Outlook for 2015 Primary Focus Areas SW-Upgrade to 9.7 (HTML) incl. implementation of standard public interface for data exchange. Roll-out of Target Architecture with standard Alfabet functionality aligned with relevant CS Target State Architecture Management processes. Implementation of new domain model CS Logical Target State (LTS). Renovation of existing Technical Architecture in order to show an adequate application specific technical footprint. Find synergies with additional systems and/or processes in order to better exploit possible Alfabet capabilities. Open up CATI for new focus areas such as Data Architecture (mapping of Business Objects and Data Stores) and Complexity measurement (Publication and Reports of indicative complexity ratings). Roland Christen, Credit Suisse, IT Architecture Tools December 10, 2014 51
  • 52. Alfabet Outlook for 2015 Expected Added Values for IT and Business Alfabet provides the foundation for a holistic and common overview regarding the characteristics, dependencies, business support and technical footprint of an application in particular and for the IT landscape in general. Alfabet allows to detect redundancies or the lack of business functionality. Alfabet supports target-oriented life cycle management and the evolution of the IT landscape towards a strategic target state. Alfabet provides an inventory not only for documenting and monitoring but also for a sustainable steering and management of the relevant IT assets, in order words: for continuous architecture and technology improvements. Roland Christen, Credit Suisse, IT Architecture Tools December 10, 2014 52
  • 53. Florian Canicas Consultant, Software AG ©2013 Software AG. AAllll rriigghhttss rreesseerrvveedd..
  • 54. ©2013 Software AG. 54 | All rights reserved. La gestion intégrée de portefeuilles IT Métier Finance Risques Architecture Opérationnels IT Projets
  • 55. User alfabet Data Integration Framework Costs Budgets Software Development Business Process Models CMDB / ITSM LDAP Demand/Project Document Management Intégration avec l‘écosystème en place
  • 56. ©2013 Software AG. All 56 | rights reserved. Une approche intégrée S o f twa r e A G ' s E n t e r p r i s e A r c h i t e c t u r e P l a t f o rms A R I S D e s i g n S e r v e r A L F A B E T R e p o s i t o r y S y s t e m s P r o c e s s e s N a v i g u e r v e r s l e P r o c e s s u s N a v i g u e r v e r s l e s y s t è m e Gestion de la donnée Navigation
  • 57. Gestion intégrée des portefeuilles IT Comprendre les priorités Métier IT PLANNING IT RISK FINANCIAL MANAGEMENT BUSINESS RELATIONSHIP MANAGEMENT ENTERPRISE ARCHITECTURE MANAGEMENT Vision complète Analyses Définition gestion du plan de transformation Compréhension du contexte Financier Risques
  • 58. Démonstration de l’outil ©2013 Software AG. All rights reserved.
  • 59. Lionel Vaturi Co fondateur, Natea Consulting ©2013 Software AG. AAllll rriigghhttss rreesseerrvveedd..
  • 60. Démarche d’implémentation ©2013 Software AG. All rights reserved.
  • 61. General ALFABET approach Roll Out time line (ideal type work packages) Scoping Customizing Integration Roll Out S1 S2 S3 S4 S5 S6 S7 S8 Système prêt à l’utilisation Configuration et Ajustements Définition Support Système en production Présentation finale Kick Off Méthodologie et Concepts Migration de données et saisie Test Formation Organisation et structuration 1er niveau de support Support de formation
  • 62. ALFABET Rôles projet SPONSORS Définition de la solution avec pour but de faciliter la promotion et l‘adoption en interne. Participants aux ateliers de travail Représentants des départements concernés par le projet pour une approche coordonnée. Urbanistes Architectes Gestionnaires projets Gestionnaires financier … Définition des guideline pour les données de référence (métier ou IT) telles que Modèles des domaines, Processus, Organisation Equipe IT • Gestion des profiles utilisateurs, gestion des droits d‘accès à la donnée (types d‘indicateurs, types de rôles, types de coûts, etc…) • Paramétrage et maintenance rapports, workflows et des liens avec les autres systèmes.
  • 63. General ALFABET approach Roll Out modular – functional (Tetris approach) Gestion de scénarios Définition de projet et mise en production Gouvernance du portefeuille technologique Synchronisation du métier et de l’IT Gouvernance du portefeuille applicatif 63 Organisation A Fonctionnalités Programme de transition Corporate Corporate Planifié Implémenté Option Gestion de la demande Programme de transition Projet Processus Organisation E Organisation E Organisation E Organisation E Organisation E Organisation D Organisation D Organisation B Organisation B
  • 65. Apports de la Solution Un cockpit de pilotage dynamique du Shéma Directeur Une vision intégrée des dimensions Architecture d’Entreprise, Projet, Métier, Finance Une communication objective pour les échanges entre la DSI, les métiers, la direction financière et le COMEX Un optimisation des dépenses d’exploitation (OPEX) pour dégager des capacités d’investissement (CAPEX)
  • 66. Prochaines étapes possibles ? • Présentations de la solution au sein de votre organisation • Réalisation d’une démonstration personnalisée avec vos données (quelques jours) • Définition d’un périmètre et première mise en oeuvre de la solution (2 à 3 mois) Mode « cloud » ou « On-premise »
  • 67. Q A