Politieke monitoring sociale media discusses political monitoring of social media. It notes that Twitter is the most important platform for political discussion in the Netherlands, with over 1.6 million political messages in the month before the 2012 election. It also finds that sentiment analysis can measure sentiment toward political parties and leaders but that the relationship between sentiment and election outcomes is unclear. Total message volumes do correlate with election results.
Presentation by Hanneke Verhelst, public affairs consultant at Fleishman-Hillard on Digital Public Affairs at the Hanze University in Groningen (April 2012).
Presentation by Hanneke Verhelst, public affairs consultant at Fleishman-Hillard on Digital Public Affairs at the Hanze University in Groningen (April 2012).
Social Media in a Corporate Context 2010 - Ben Lloyd, Echo ResearchCommunicate Magazine
Digital democracy - It’s not just television debates and the rise of the LibDems that has made this election different. The extent to which social media has played a part in campaigning can be debated, but there can be no denying that the landscape is very different from 2005. Echo Research will be sharing some major new research on influence, media consumption habits and how the three main parties are fairing in the social media space.
Introduction to Research project PoliMediaMartijn Kleppe
Presentation about our research project 'PoliMedia - Interlinking multimedia for the analysis of media coverage of political debates'. Presented at the PoliMedia symposium, 23 January 2013, Amsterdam, the Netherlands
As citizens are increasingly discussing and sharing content online, we decided to take a look with the European Centre for Public Affairs at digital discussion and debate in the weeks leading up to the European elections. Covering English, French, German, Greek and Polish language, we asked the following questions: Was there an EU debate or were conversations limited to national politics? What were the most popular themes and how did the rankings compare? Did online “buzz” translate into votes at the ballot box? We also examined the digital footprint of an MEP using social networks to see how effectively he communicated with voters. And we purposely chose an online seminar format to do share the results with a wider group.
Using Topic Modeling to Study Everyday "Civic Talk" and Proto-political Engag...Tuukka Ylä-Anttila
We present a two-step topic modeling method of analysing political articulations in everyday proto-political "civic talk" on online social media and interpreting them in terms of cultural and political sociology.
Presentation the Hague University on Digital Public Affairs, 14 october 2012Hanneke Verhelst
On Monday 14 October I gave lecture on Digital Public Affairs to students of The Hague University. The presentation is updated with figures from a research on the usage of digital information sources by Dutch MPs. For more details on this research please check: http://fleishman.nl/2012/08/online-communication-important-for-mps-points-of-view/?lang=en
How To Use Social Media In Emergency Response ManagementNatalie Sisson
The aim of this workshop presentation is to provide you with the know-how
necessary when the next crisis occurs, specifically:
Getting to grips with Twitter and Facebook
What should you be using these tools for?
How do you influence chatter?
What are the tools for emergency management to understand “chatter”
8 core areas of SMER Planning
A take on the first 7 days of the Danish election campaign - what the people, the politicians and the media are using the digital tools for. Talk was given at Nordich Tech Politics http://nordic-techpolitics.com in Oslo on September 2nd 2011.
Social Media in a Corporate Context 2010 - Ben Lloyd, Echo ResearchCommunicate Magazine
Digital democracy - It’s not just television debates and the rise of the LibDems that has made this election different. The extent to which social media has played a part in campaigning can be debated, but there can be no denying that the landscape is very different from 2005. Echo Research will be sharing some major new research on influence, media consumption habits and how the three main parties are fairing in the social media space.
Introduction to Research project PoliMediaMartijn Kleppe
Presentation about our research project 'PoliMedia - Interlinking multimedia for the analysis of media coverage of political debates'. Presented at the PoliMedia symposium, 23 January 2013, Amsterdam, the Netherlands
As citizens are increasingly discussing and sharing content online, we decided to take a look with the European Centre for Public Affairs at digital discussion and debate in the weeks leading up to the European elections. Covering English, French, German, Greek and Polish language, we asked the following questions: Was there an EU debate or were conversations limited to national politics? What were the most popular themes and how did the rankings compare? Did online “buzz” translate into votes at the ballot box? We also examined the digital footprint of an MEP using social networks to see how effectively he communicated with voters. And we purposely chose an online seminar format to do share the results with a wider group.
Using Topic Modeling to Study Everyday "Civic Talk" and Proto-political Engag...Tuukka Ylä-Anttila
We present a two-step topic modeling method of analysing political articulations in everyday proto-political "civic talk" on online social media and interpreting them in terms of cultural and political sociology.
Presentation the Hague University on Digital Public Affairs, 14 october 2012Hanneke Verhelst
On Monday 14 October I gave lecture on Digital Public Affairs to students of The Hague University. The presentation is updated with figures from a research on the usage of digital information sources by Dutch MPs. For more details on this research please check: http://fleishman.nl/2012/08/online-communication-important-for-mps-points-of-view/?lang=en
How To Use Social Media In Emergency Response ManagementNatalie Sisson
The aim of this workshop presentation is to provide you with the know-how
necessary when the next crisis occurs, specifically:
Getting to grips with Twitter and Facebook
What should you be using these tools for?
How do you influence chatter?
What are the tools for emergency management to understand “chatter”
8 core areas of SMER Planning
A take on the first 7 days of the Danish election campaign - what the people, the politicians and the media are using the digital tools for. Talk was given at Nordich Tech Politics http://nordic-techpolitics.com in Oslo on September 2nd 2011.
Stand van webcare overheid 2015 - Webcare bij de Nederlandse overheid in 2015Upstream
Onderzoek stand van webcare 2015 - ingezoomd op webcare door en bij de overheid. Presentatie gegeven voor Rijksbrede Kennisnetwerk Webcare Overheid op 25 juni 2015 bij UWV in Amsterdam. 20 overheidsorganisaties, waaronder gemeentes, belastingdienst, maar ook uitvoeringsorganisaties hebben deelgenomen aan het onderzoek Stand van Webcare 2015 in Nederland
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Presentatie op Congres Facebook Marketing op 9 juni 2015 over het inrichten, organiseren en uitvoeren van webcare via facebook. Vijf tips voor effectieve webcare door organisaties op Facebook en voorbeelden.
Onderzocht is hoe organisaties in Nederland in 2015 aan webcare doen, met welk doel en welke effecten zij zien.
In het onderzoeksrapport wordt door middel van inzichtelijke grafieken de inrichting en resultaten van webcare bij organisaties uitgelicht. In totaal hebben 149 Nederlandse organisaties meegedaan aan het onderzoek.
Gerard van Rijn, Haagse Hogeschool, social media als vakUpstream
Gerard van Rijn, opleidingsmanager commerciële economie aan de Haagse Hogeschool, vertelt over zijn ervaringen tijdens de seminar 'social media als vak' bij SURF.
Henk Schaaphok, Haagse Hogeschool, Coosto binnen de opleiding commerciële eco...Upstream
Henk Schaaphok, docent en onderzoeken binnen commerciële economie aan de Haagse Hogeschool vertelt over het gebruik van Coosto binnen het onderwijs gedurende de seminar 'social media als vak' bij SURF.
Jelmer Wind van RTL legt uit hoe de online activiteiten rond programma's als Expeditie Robinson, The Voice of Holland, Voetbal International / VI Oranje en Holland's Next Top Model de tv-formats versterken.
15. Social media use per agegroup
social media
100
90
80
70
60
50
social media
40
30
20
10
0
20 - 34 jaar 35 - 49 jaar 50 - 64 jaar 65 jaar e.o.
Feb.
2012,
O&S
Amsterdam
16.
17. The
new
electronic
interdependence
recreates
the
world
in
the
image
of
a
global
village
Marshall
McLuhan
18. # political messages
25 Maart tot en met 23 September 2012
Verkiezingen
5
Miljoen
berichten!
Val
kabinet
Programma’s
19. # last month before election
2,2 Miljoen berichten (normaal is ongeveer 50.000 per maand)
Verkiezingsdag
RTL
Premier-‐debat
RTL
Carre-‐debat
NOS
Slotdebat
EO
debat
20. Sources political messages
Van de 2,2 Miljoen totaal in maand voorafgaand aan de verkiezingen
Bron Aantal
Twitter 1.644.184
Nieuws 224.855
Facebook 96.168
Forum 50.135
Blog 35.105
Hyves 21.967
Overigen Minder dan 1%
Twi,er
is
the
most
important
social
pla5orm
for
poli7cal
discussion
21. Authors in last month before election
Verdeling over Twitteraars
• Roelfina090444 stuurde
5767 berichten!
• Bovenste 500 samen 300.000 berichten
– Ongeveer 15%, 500ste heeft bijna 300 berichten gestuurd in
30 dagen tijd
• Totaal 300.000 auteurs
22. How to determine sentiment
Volgen van specifiek sentiment in relatie tot lijsttrekkers
Y-‐as
is
percentage,
totaal
vier
lijs<rekkers
is
100%
23. Role sentiment in debates
“Mijnheer Rutte, nu doet u het weer.
Opmerking bij de start stuurt sentiment
hele debat
24. Role sentiment in debates
Ook scherpe stijging aantal reacties na “U doet het weer
“Nu
doet
u
het
weer”
25. Role sentiment in debates
Wilders maakte vooral theater en krijgt daar veel “positieve”
aandacht mee
29. Voorspellende waarde
Op basis van aantallen berichten, berekend op basis van trendlijnen
Premier-‐debat
VVD
41
PVDA
40
SP
15
PVV
15
CDA
12
30. Conclusions
• Sentiment can be measured but relation to the election
outcome is hazy
– VVD had in general a negative sentiment but did win the
election
• Total number of messages per party/chairman has a
relation to election outcome (2010/2012)
– But tuning the statistical message is still a challenge
• Social monitoring delivers valuable information for a
political party
– Buzz and sentiment can steer attitude and content in debates
32. Project X Haren
A
16
year
old
girl
invites
some
friends
to
het
sweet
sixteen
party…
33. Project X Haren
Before Merthe’s invitation already a regular stream on ProjectX
Ongeveer
150
berichten
per
dag
Alle
data:
bron
34. Project X Haren
7 September plaatst Merthe haar uitnodiging
Slechts
401
berichten
tot
en
met
17
September!
(Facebook
32
originele
berichten
waar
219
reac2es
op
zijn
gegeven.
Reac2es
komen
bovenop
de
401.
Twicer
Gemiddeld
2
reac2es
op
bericht.
Totaal
maakt
dat
ongeveer
1000
berichten
In
10
dagen)
39. Project X Haren
Evening on the 18th of September the buzz
grows again after the late news items NOS and
RTL4
In
de
avond
van
de
18e
September
Komt
ProjectX
Haren
op
TV,
late
journaal
en
Nieuws
40. Project X Haren
At that moment subjects covered are mainly about the government
actions itself
42. Project X Haren
19th and 20th September it grows to 11.000 messages. Main
subject is youth planning to join the “party”
43. Project X Haren
Messages are more and more comming from all
over the country
Nog
steeds
65%
van
de
berichten
uit
de
regio
Groningen
44. Project X Haren
21th of September during the day the number of messages grows
f100 per minute, mainly people discussing a visit
45. Project X Haren
In the evening it further growths, especially after 20:30. Topics mainly
from younger people
46. Project X Haren
Late in the evening it growts to almost 2000 messages a
minute when the Dutch follow the riots on TV
Main
topic:
catch
the
rioteers
48. Project X Haren
The day after most of the discussion focuses on who is
to blame
Totaal
350.000
berichten
49. Project X Haren
A Perfect Storm
• Recent film “Project X”
– Popular movie among young people
• Mass media that focus attention
– Government preparation makes the issue
“serious”
• Ability to organise with social media
– Easier to assemble and coordinate groups
– “Cooperation without coordination”
• Hooligans
– Hooligans finding new channels because
socker is protected
51. Project X Haren
Verantwoording
• Invitational pages for party are not used
– Because “liking” is a low participation action
• Some facebook and twitter pages are closed
– But closed accounts are not very viral
• “Professional hooligans do not communicate over open channels
– But hooligans need a crowd and you nee open channels to create a crowd
52. Project X Arnhem
The start
In
the
evening
a
Facebook
page
is
made
that
immediately
a,racts
a,en7on
in
the
night
Messages
mainly
from
Arnhem
53. Project X Arnhem
Page creation until 28th
September (date of the “party”)
Prac7cally
no
buzz
from
the
crea7on
of
the
page
un7l
the
date
of
the
party
54. Project X Arnhem
Afternoon 28th September
15:30
ar7cle
on
the
government
ac7on
by
the
NOS
on
the
webpage
55. Project X Arnhem
Late afternoon, early evening
Short
burst
of
a,en7on
due
to
the
police
barricades
at
the
entrance
of
the
city
Hardly
any
conversa7on
of
youth
talking
about
going
to
the
party
56. Proposal Creative Industries
News
dynamics
in
networks
of
media,
stakeholders
and
audiences:
trajectories
of
aIenJon
and
senJment
in
semanJc
networks