Ideation FacilitationDesign Thinking & the Facilitation Process© Proprietary 2010 Idea Couture Inc. + @glinskiii
01Why ideation matters.© Proprietary 2010 Idea Couture Inc. + @glinskiii
© Proprietary 2010 Idea Couture Inc. + @glinskiii
We help clients identify new areas of opportunity.BLIND SPOTSNew Customer BehavioursTODAY’S MARKETING ACTIVITIESEMERGINGMARKETINGTOOLKITPrepared for Sustainable Brands 2010. © Confidential and Proprietary.© Proprietary 2010 Idea Couture Inc. + @glinskiii
Design Thinking is a big part of the way we help clients identify that opportunity. © Proprietary 2010 Idea Couture Inc. + @glinskiii
© Proprietary 2010 Idea Couture Inc. + @glinskiii
An innovation process helps clients discover new mysteries. Customer insightPrototypingScanningPrioritizationKickoff & ConstraintsIdeationSynthesisSecondary / Qualitative Research© Proprietary 2010 Idea Couture Inc. + @glinskiii
02The framework for ideation design.© Proprietary 2010 Idea Couture Inc. + @glinskiii
The outcomes of ideation are decided before you ever come up with an idea. Here are the     steps you need to follow*.5*Ok. You don’t NEED to follow these steps. But if you’re starting out in ideation, and you’re trying to corral some pretty difficult people, having a solid framework helps you a ton.Prepared for Sustainable Brands 2010. © Confidential and Proprietary.© Proprietary 2010 Idea Couture Inc. + @glinskiii
ObjectivesDisruption IdeasPresentingNext Steps© Proprietary 2010 Idea Couture Inc. + @glinskiii
Objectives – What is the purpose of your ideation session?© Proprietary 2010 Idea Couture Inc. + @glinskiii
Objectives – Narrower the more specific the defined focus, the easier it is to stay on track.© Proprietary 2010 Idea Couture Inc. + @glinskiii
Objectives – Co-Creating objectives breeds collaboration. © Proprietary 2010 Idea Couture Inc. + @glinskiii
Objectives. What is our desired outcome?What is the groups desired outcome?What is the scope & scale of ideas?© Proprietary 2010 Idea Couture Inc. + @glinskiii
ObjectivesDisruption  ActivitiesPresentingNext Steps© Proprietary 2010 Idea Couture Inc. + @glinskiii
Disruption – How do we get participants to reframe their view of the world?© Proprietary 2010 Idea Couture Inc. + @glinskiii
Disruption – Traditional market research doesn’t support design thinking. © Proprietary 2010 Idea Couture Inc. + @glinskiii
Disruption – Standard research methods are business proof, not fertile ground. © Proprietary 2010 Idea Couture Inc. + @glinskiii
Design researchContext labsHuman factors analysisEthnographyDigital forensics Disruption – Design thinking uses research as a tool to fuel new ideas.© Proprietary 2010 Idea Couture Inc. + @glinskiii
Disruption – New needs plus new views on those needs createsnew ideas.© Proprietary 2010 Idea Couture Inc. + @glinskiii
Disruption – Facilitating ideation is about requires a reframing people’s view of the world.© Proprietary 2010 Idea Couture Inc. + @glinskiii
Disruption – The organization of inputs for innovation.  WhitespaceNew ScenariosCustomer ResearchNew OpportunitiesNo Disruption, fingers crossed.No Customer ResearchScanNo Scan© Proprietary 2010 Idea Couture Inc. + @glinskiii
Disruption. What new points of view can we present?How do we frame reframe old problems?How do we introduce new perspectives?© Proprietary 2010 Idea Couture Inc. + @glinskiii
ObjectivesDisruption  ActivitiesPresentingNext Steps© Proprietary 2010 Idea Couture Inc. + @glinskiii
Activities – What is the best way to get ideas out of people?© Proprietary 2010 Idea Couture Inc. + @glinskiii
Activities - Most people leave the process of coming up with ideas to serendipity… © Proprietary 2010 Idea Couture Inc. + @glinskiii
Activities - Six people walk into a room with a problem, but without a plan… © Proprietary 2010 Idea Couture Inc. + @glinskiii
Activities - Everyone has the capacity to be creative, they just need people to help them get it out of them. © Proprietary 2010 Idea Couture Inc. + @glinskiii
Activities - The job of facilitating ideation is about getting the best possible outcome. Bad ideas are your fault. © Proprietary 2010 Idea Couture Inc. + @glinskiii
Activities - As facilitators, it’s our job to help people make abductive connections. © Proprietary 2010 Idea Couture Inc. + @glinskiii
Activities. What do we need at the end?What is needed to take control?What mechanics can I wrap around it?© Proprietary 2010 Idea Couture Inc. + @glinskiii
ObjectivesDisruption  ActivitiesPresentingand prioritizing… Next Steps© Proprietary 2010 Idea Couture Inc. + @glinskiii
Presenting – Ideas belong to the team not the individual. © Proprietary 2010 Idea Couture Inc. + @glinskiii
Presenting – Seeding good ideas is an important part of success. © Proprietary 2010 Idea Couture Inc. + @glinskiii
Presenting – Too many good ideas means nothing gets done. © Proprietary 2010 Idea Couture Inc. + @glinskiii
Presenting & Prioritizing. How do we make everyone feel accountable for all ideas?How do we make sure we don’t take on more than what’s realistic?© Proprietary 2010 Idea Couture Inc. + @glinskiii
ObjectivesDisruption  ActivitiesPresentingNext Steps© Proprietary 2010 Idea Couture Inc. + @glinskiii
Next steps are almost always ignored. Please don’t. It’s sounsatisfying.© Proprietary 2010 Idea Couture Inc. + @glinskiii
Next Steps – Document the whole way through.  © Proprietary 2010 Idea Couture Inc. + @glinskiii
Next Steps – Create tangible assets.  © Proprietary 2010 Idea Couture Inc. + @glinskiii
Next Steps – Expand on what’s there.  © Proprietary 2010 Idea Couture Inc. + @glinskiii
ObjectivesDisruption  ActivitiesPresentingNext Steps© Proprietary 2010 Idea Couture Inc. + @glinskiii
Most importantly make sure you have an awesome time. © Proprietary 2010 Idea Couture Inc. + @glinskiii
Follow the framework, but don’t make it an algorithm. © Proprietary 2010 Idea Couture Inc. + @glinskiii
Ideation should be the highlight of the month. Make sure you design it that way. © Proprietary 2010 Idea Couture Inc. + @glinskiii
© Proprietary 2010 Idea Couture Inc. + @glinskiii

Design Thinking and the Facilitation Process

  • 1.
    Ideation FacilitationDesign Thinking& the Facilitation Process© Proprietary 2010 Idea Couture Inc. + @glinskiii
  • 2.
    01Why ideation matters.©Proprietary 2010 Idea Couture Inc. + @glinskiii
  • 3.
    © Proprietary 2010Idea Couture Inc. + @glinskiii
  • 4.
    We help clientsidentify new areas of opportunity.BLIND SPOTSNew Customer BehavioursTODAY’S MARKETING ACTIVITIESEMERGINGMARKETINGTOOLKITPrepared for Sustainable Brands 2010. © Confidential and Proprietary.© Proprietary 2010 Idea Couture Inc. + @glinskiii
  • 5.
    Design Thinking isa big part of the way we help clients identify that opportunity. © Proprietary 2010 Idea Couture Inc. + @glinskiii
  • 6.
    © Proprietary 2010Idea Couture Inc. + @glinskiii
  • 7.
    An innovation processhelps clients discover new mysteries. Customer insightPrototypingScanningPrioritizationKickoff & ConstraintsIdeationSynthesisSecondary / Qualitative Research© Proprietary 2010 Idea Couture Inc. + @glinskiii
  • 8.
    02The framework forideation design.© Proprietary 2010 Idea Couture Inc. + @glinskiii
  • 9.
    The outcomes ofideation are decided before you ever come up with an idea. Here are the steps you need to follow*.5*Ok. You don’t NEED to follow these steps. But if you’re starting out in ideation, and you’re trying to corral some pretty difficult people, having a solid framework helps you a ton.Prepared for Sustainable Brands 2010. © Confidential and Proprietary.© Proprietary 2010 Idea Couture Inc. + @glinskiii
  • 10.
    ObjectivesDisruption IdeasPresentingNext Steps©Proprietary 2010 Idea Couture Inc. + @glinskiii
  • 11.
    Objectives – Whatis the purpose of your ideation session?© Proprietary 2010 Idea Couture Inc. + @glinskiii
  • 12.
    Objectives – Narrowerthe more specific the defined focus, the easier it is to stay on track.© Proprietary 2010 Idea Couture Inc. + @glinskiii
  • 13.
    Objectives – Co-Creatingobjectives breeds collaboration. © Proprietary 2010 Idea Couture Inc. + @glinskiii
  • 14.
    Objectives. What isour desired outcome?What is the groups desired outcome?What is the scope & scale of ideas?© Proprietary 2010 Idea Couture Inc. + @glinskiii
  • 15.
    ObjectivesDisruption ActivitiesPresentingNextSteps© Proprietary 2010 Idea Couture Inc. + @glinskiii
  • 16.
    Disruption – Howdo we get participants to reframe their view of the world?© Proprietary 2010 Idea Couture Inc. + @glinskiii
  • 17.
    Disruption – Traditionalmarket research doesn’t support design thinking. © Proprietary 2010 Idea Couture Inc. + @glinskiii
  • 18.
    Disruption – Standardresearch methods are business proof, not fertile ground. © Proprietary 2010 Idea Couture Inc. + @glinskiii
  • 19.
    Design researchContext labsHumanfactors analysisEthnographyDigital forensics Disruption – Design thinking uses research as a tool to fuel new ideas.© Proprietary 2010 Idea Couture Inc. + @glinskiii
  • 20.
    Disruption – Newneeds plus new views on those needs createsnew ideas.© Proprietary 2010 Idea Couture Inc. + @glinskiii
  • 21.
    Disruption – Facilitatingideation is about requires a reframing people’s view of the world.© Proprietary 2010 Idea Couture Inc. + @glinskiii
  • 22.
    Disruption – Theorganization of inputs for innovation. WhitespaceNew ScenariosCustomer ResearchNew OpportunitiesNo Disruption, fingers crossed.No Customer ResearchScanNo Scan© Proprietary 2010 Idea Couture Inc. + @glinskiii
  • 23.
    Disruption. What newpoints of view can we present?How do we frame reframe old problems?How do we introduce new perspectives?© Proprietary 2010 Idea Couture Inc. + @glinskiii
  • 24.
    ObjectivesDisruption ActivitiesPresentingNextSteps© Proprietary 2010 Idea Couture Inc. + @glinskiii
  • 25.
    Activities – Whatis the best way to get ideas out of people?© Proprietary 2010 Idea Couture Inc. + @glinskiii
  • 26.
    Activities - Mostpeople leave the process of coming up with ideas to serendipity… © Proprietary 2010 Idea Couture Inc. + @glinskiii
  • 27.
    Activities - Sixpeople walk into a room with a problem, but without a plan… © Proprietary 2010 Idea Couture Inc. + @glinskiii
  • 28.
    Activities - Everyonehas the capacity to be creative, they just need people to help them get it out of them. © Proprietary 2010 Idea Couture Inc. + @glinskiii
  • 29.
    Activities - Thejob of facilitating ideation is about getting the best possible outcome. Bad ideas are your fault. © Proprietary 2010 Idea Couture Inc. + @glinskiii
  • 30.
    Activities - Asfacilitators, it’s our job to help people make abductive connections. © Proprietary 2010 Idea Couture Inc. + @glinskiii
  • 31.
    Activities. What dowe need at the end?What is needed to take control?What mechanics can I wrap around it?© Proprietary 2010 Idea Couture Inc. + @glinskiii
  • 32.
    ObjectivesDisruption ActivitiesPresentingandprioritizing… Next Steps© Proprietary 2010 Idea Couture Inc. + @glinskiii
  • 33.
    Presenting – Ideasbelong to the team not the individual. © Proprietary 2010 Idea Couture Inc. + @glinskiii
  • 34.
    Presenting – Seedinggood ideas is an important part of success. © Proprietary 2010 Idea Couture Inc. + @glinskiii
  • 35.
    Presenting – Toomany good ideas means nothing gets done. © Proprietary 2010 Idea Couture Inc. + @glinskiii
  • 36.
    Presenting & Prioritizing.How do we make everyone feel accountable for all ideas?How do we make sure we don’t take on more than what’s realistic?© Proprietary 2010 Idea Couture Inc. + @glinskiii
  • 37.
    ObjectivesDisruption ActivitiesPresentingNextSteps© Proprietary 2010 Idea Couture Inc. + @glinskiii
  • 38.
    Next steps arealmost always ignored. Please don’t. It’s sounsatisfying.© Proprietary 2010 Idea Couture Inc. + @glinskiii
  • 39.
    Next Steps –Document the whole way through. © Proprietary 2010 Idea Couture Inc. + @glinskiii
  • 40.
    Next Steps –Create tangible assets. © Proprietary 2010 Idea Couture Inc. + @glinskiii
  • 41.
    Next Steps –Expand on what’s there. © Proprietary 2010 Idea Couture Inc. + @glinskiii
  • 42.
    ObjectivesDisruption ActivitiesPresentingNextSteps© Proprietary 2010 Idea Couture Inc. + @glinskiii
  • 43.
    Most importantly makesure you have an awesome time. © Proprietary 2010 Idea Couture Inc. + @glinskiii
  • 44.
    Follow the framework,but don’t make it an algorithm. © Proprietary 2010 Idea Couture Inc. + @glinskiii
  • 45.
    Ideation should bethe highlight of the month. Make sure you design it that way. © Proprietary 2010 Idea Couture Inc. + @glinskiii
  • 46.
    © Proprietary 2010Idea Couture Inc. + @glinskiii

Editor's Notes

  • #4 Proactive. Recruitment.