This document contains the resume of Ntsiyeni Ganyane Jnr for an IT technician position. It summarizes his educational background and qualifications which include technical certifications and a degree in technical support. It also outlines his work experience over the past few years, including his current role as a junior IT technician at SITA AERO where he is responsible for diagnosing computer issues, software installation, and minor repairs. His skills and areas of expertise are highlighted as active directory, various Windows operating systems, networking, hardware configuration, and troubleshooting.

1. Ntsiyeni Ganyane Jnr IT Technician
239 Temong Maa Street
Tembisa Section 1632
ganyane.ntsiyeni@gmail.com
Mobile & telephone: 0784139861 Home telephone: 0731995269
PERSONAL SUMMARY
A bright, talented and ambitious IT support technician with a strong technical background who possesses
self-discipline and the ability to work with the minimum of supervision. Having exposure to a wide range
of technologies & able to play a key role in diagnosing hardware and software problems and to ensure
that quality solutions meet business objectives. Possessing a good team spirit, deadline orientated and
having the ability to organize and present complex solutions clearly and accurately. Looking for a suitable
IT support technician position with a successful and dynamic company that offers room for progression.
My goal as an IT Technician is to apply my in-depth knowledge in hardware and software applications
and develop IT solutions to maintain continuity and efficiency of work in the organization.
AREAS OF EXPERTISE
 Active Directory  Win XP, 7, 8, 8.1 and 10  Domain, Proxy,IP, DNS & TCP
 Repair & Maintenance  IT Testing  Remote Support
 Building& Installation of PC’s  Network LAN & WIFI  Microsoft2003,2007,2010,
2013,2016, Office365
 Hard Ware Configuration
 Win Server 2008 R2, 2012
 Network Troubleshooting  Printer Installation,Network
Printers
CAREER HISTORY
Jnr IT Technician
Employers Name: SITA AERO
Employment Date: November 2015 to Present 6 months
Job Description:
Diagnose computer problems, monitor computer processing systems, install software and perform tests on
computer equipment and programs. Set up computer equipment, schedule maintenance and teach clients to use
programs. Minor repairs and computer parts ordering. Strong knowledge of computers and how they operate,
understanding of hardware and software, operating systems and basic computer programming. Familiarity with
electronic equipment, Internet applications and security. Install and configure local area data communications
networks which may carry data, voice and video communications following organization standards.
Install, operate and maintain network services, routers, hubs, switches, modems and other network devices
following technical plans.
Install or repair Windows or Macintosh computers with standardized applications and networking software,
diagnosing and solving problems that develop in their operations.
Respond to user questions and explain the operation of network applications and equipment.
Assist in the maintenance of standards and documentation.
Perform other related duties as required.
IT Technician
Employers Name: VVM
Employment Date: February 2014 – September 2014
Job Description:
Install or repair Windowsor Macintosh computers with standardized applicationsand networking software,
diagnosingand solvingproblems thatdevelop in their operations. Respond to user questions and explain the
operation of network applicationsand equipment. Assistin the maintenance of standards and documentation.
Perform other related duties as required.

2. COMPETENCIES
PROFESSIONAL ABILITIES
 Communication
 Planningand organization
 Drive, motivation and enthusiasm
 Problem solving
 Team work
 Ergonomic sensitivity
 Good analytical Skills
 Understandingof IT technical infrastructures
 Performance driven
 Ability to multi-task
 IT Passionate
PERSONAL ABILITIES
 Respect for all users,teammembers and superiors
 Self-discipline
 Ability and willingnessto communicate
 Humble attitude about knowledge limitations
 Ability to learn from experience and from informal/formal instructions
 Ability to apply knowledge to new situations
 Ability to think logically and creatively
 Interpersonal abilities
 Diversity sensitivity
 Adaptability and flexibility
 Professionalismand work ethic
 Positiveattitude and energy
ACADEMIC
Berea Technical College
January 2013 – November 2013
Technical SupportNQF Level 4
Turnstone Training Solutions
March 2015
End UserL2
Torque IT
August 2015 – August 2016
Technical SupportNQF Level 4
Comp TIA A+
Comp TIA N+
End User level 4

3. Torque IT
August 2016 – July 2017
System Support NQF Level 5
Comp TIA N+
End User level 4
Windows Server 2012
Windows 8.1
 Company : Makro Centurion
 Position : Cashier
 Duration : 1 Year
 Supervisor : Robert Shaku
 Contact Numbers : 076 163 9526
 Company : Amzi Holding
 Position : Personal Assistance
 Duration : 2 Years
 Manager : Bheki Dlamini
 Contact Numbers : 073 159 7270
 Company : VVM
 Position : IT Technician
 Duration : 8 Months
 COO : Victor De Berue
 Contact Numbers : 082 416 1418
 Company : VVM
 Position : IT Technician
 Duration : 8 Months
 Director : IsabelShouwink
 Contact Numbers : 083 260 9853
 Company : SITA AERO
 Position : HR Manager
 Duration : 12Months
 HR Manager : CindyLu Hector
 Email : Cindy-Lu.Hector@sita.aero
 Contact Numbers : 082 839 6403
 Company : SITA AERO
 Position : 1st Line Manager
 Duration : 12Months
 Line Manager : Yvonne Volgelzang
 Email : yvonne.volgelzang@sita.aero
 Contact Numbers : 083 327 9198/ 011 978 1532

4.  Company : SITA AERO
 Position : 2nd Line Manager
 Duration : 12Months
 Line Manager : George Mcgeer
 Email : george.mcgeer@sita.aero
 Contact Numbers : 072 555 6032 / 011 978 1165
 Company : SITA AERO
 Position : Mentor
 Duration : 12Months
 Line Manager : Thabiso Mohoto
 Email : thabiso.mohoto@sita.aero
 Contact Numbers : 071 233 7044 / 011 978 1347