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Przemyslaw Plaza
ADDRESS
219 Wheelman Road, Crewe Cheshire, CW1 3QN
Telephone: 07484725022
Email:przemyslawplaza1@gmail.com
PERSONAL PROFILE
A highly competent and enthusiastic 1st line support specialist with experience of providing advice
and practical assistance to system users via the IT remote support software tools. Highly focused
with a comprehensive understanding of dealing with 1st line support calls and an in depth
knowledge of ITIL processes. Boasting a consistent & proven track record of successfully employing
best business practices that improve efficiency, reduce operating costs whilst increasing
performance. Now looking for a suitable position with an ambitious & exciting company
CAREER HISTORY
Warehouse operative / Mobile Technical
Caudwell / 20:20 Mobile Group
2006 – 2009 (permanent) and 2011-2012 (despatch retail - temporary staff)
Work duties:
- Replenishing stock on a daily basis
- Flashing, locking and setting-up profile for mobile phones
- Helping unload all of the deliveries
- Looking for new solutions and development
- Repairing mobile phones
- IT support – repairing PC and setting-up it
Food driver
“7 haven”/ “U Basi” 2011
Work duties:
- Delivering food and drinks
- Helped the catering, sell food and drink
Domestic/Porter 2012-2013
Mid Cheshire Hospitals NHS Foundation Trust in Crewe
- Transporting patients on the wards and keeping rooms in tidy condition
- Taking care of the well-being of the patient
1st
line IT support / Mobile phone technician 2013 – 2014
TMT First LTD
- Looking for new solutions and development
- Debranding mobile phones
- IT support – repairing PC and setting-up it
- Mobile phone software development – android devices
- IT security experience including anti-virus / malware, encryption deployment.
- Deploying new hardware, server backups & evaluating new software & security risks.
- Investigate specialist and complex IT support issues.
- Acting as the first point of contact for all IT & technical queries.
- Responsible for diagnosing & resolving hardware, software & end users problems
- Physically fit & able to lift IT equipment, crawl under desks to access cabling etc.
- Carrying out user administration and set up.
References available for request.
- Physically fit, reliable, honest and trustworthy
- Punctual, literate and numerate, confident and polite in dealing with the public
- Able to: deal with repetitive tasks quickly and efficiently
- Work to a delivery schedule
- Skills and Interests: a keen interest in sport and fitness activities, awareness of health and safety issues good
communicationskills,flexibility,willingnesstodoroutinetasks.
- Good problem solving skills along with the ability to maintain calm under pressure.
- Windows and Linux devices ( Win7 + Ubuntu)
- Good understanding of PC hardware set-up and configuration.
-
ACADEMIC QUALIFICATIONS
ZSME NO.K.Pulaski in Poland
2000 - 2004
IT school ECDL
South Cheshire Collage
2009-2010
Web design and development l.2
REFERENCES
2nd Line Support Technician 2014-2016
NHS South Staffordshire and Shropshire Health and Informatics Services
- Systems and equipment
- Installation, configuration and maintenance of desktop PCs, printers, IP telephones and
associated peripherals and software packages.
- Take responsibility for the installation and maintenance of expensive IT equipment, especially
during transportation between sites.
- Take responsibility for the security of equipment held by the role and its safe use.
- Testing hardware and software using agreed procedures and diagnostic tools
- Updating the service desk system for calls that have been assigned to the post holder,
ensuring calls are monitored and completed within our Service Level Agreements
- Safe transportation of IT equipment making use of trolleys and Trust vehicles as required.
PERSONAL SKILLS
cv_ITv2.PDF
cv_ITv2.PDF

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cv_ITv2.PDF

  • 1. Przemyslaw Plaza ADDRESS 219 Wheelman Road, Crewe Cheshire, CW1 3QN Telephone: 07484725022 Email:przemyslawplaza1@gmail.com PERSONAL PROFILE A highly competent and enthusiastic 1st line support specialist with experience of providing advice and practical assistance to system users via the IT remote support software tools. Highly focused with a comprehensive understanding of dealing with 1st line support calls and an in depth knowledge of ITIL processes. Boasting a consistent & proven track record of successfully employing best business practices that improve efficiency, reduce operating costs whilst increasing performance. Now looking for a suitable position with an ambitious & exciting company CAREER HISTORY Warehouse operative / Mobile Technical Caudwell / 20:20 Mobile Group 2006 – 2009 (permanent) and 2011-2012 (despatch retail - temporary staff) Work duties: - Replenishing stock on a daily basis - Flashing, locking and setting-up profile for mobile phones - Helping unload all of the deliveries - Looking for new solutions and development - Repairing mobile phones - IT support – repairing PC and setting-up it Food driver “7 haven”/ “U Basi” 2011 Work duties: - Delivering food and drinks - Helped the catering, sell food and drink Domestic/Porter 2012-2013 Mid Cheshire Hospitals NHS Foundation Trust in Crewe - Transporting patients on the wards and keeping rooms in tidy condition - Taking care of the well-being of the patient 1st line IT support / Mobile phone technician 2013 – 2014 TMT First LTD - Looking for new solutions and development - Debranding mobile phones - IT support – repairing PC and setting-up it - Mobile phone software development – android devices - IT security experience including anti-virus / malware, encryption deployment. - Deploying new hardware, server backups & evaluating new software & security risks. - Investigate specialist and complex IT support issues. - Acting as the first point of contact for all IT & technical queries. - Responsible for diagnosing & resolving hardware, software & end users problems - Physically fit & able to lift IT equipment, crawl under desks to access cabling etc. - Carrying out user administration and set up.
  • 2. References available for request. - Physically fit, reliable, honest and trustworthy - Punctual, literate and numerate, confident and polite in dealing with the public - Able to: deal with repetitive tasks quickly and efficiently - Work to a delivery schedule - Skills and Interests: a keen interest in sport and fitness activities, awareness of health and safety issues good communicationskills,flexibility,willingnesstodoroutinetasks. - Good problem solving skills along with the ability to maintain calm under pressure. - Windows and Linux devices ( Win7 + Ubuntu) - Good understanding of PC hardware set-up and configuration. - ACADEMIC QUALIFICATIONS ZSME NO.K.Pulaski in Poland 2000 - 2004 IT school ECDL South Cheshire Collage 2009-2010 Web design and development l.2 REFERENCES 2nd Line Support Technician 2014-2016 NHS South Staffordshire and Shropshire Health and Informatics Services - Systems and equipment - Installation, configuration and maintenance of desktop PCs, printers, IP telephones and associated peripherals and software packages. - Take responsibility for the installation and maintenance of expensive IT equipment, especially during transportation between sites. - Take responsibility for the security of equipment held by the role and its safe use. - Testing hardware and software using agreed procedures and diagnostic tools - Updating the service desk system for calls that have been assigned to the post holder, ensuring calls are monitored and completed within our Service Level Agreements - Safe transportation of IT equipment making use of trolleys and Trust vehicles as required. PERSONAL SKILLS