IBM Solutions Connect 2013 keynote presentation talking about emerging challenges in today's business world and various technologies that can help decision makers address these challenges and drive their business forward. Smart ideas. Smarter actions.
Unravelling the power of ai to improve customer experienceEnterprise Bot
Customer experience lies at the heart of every business. Just like a building can’t stand without pillars, your business can’t win the race without a seamless customer experience (CX).
Business leaders’ prime focus now has shifted more towards establishing a consistent customer experience across all touchpoints to exceed the organizational standards and customer expectations.
As a plan of action, they are investing in next-gen technologies such as Artificial Intelligence (AI) to augment their customer experience efforts
IT that matters in the new machine age prioritizes cybersecurity, innovation, time-to-market and customers over cost-cutting, according to our latest study. Here’s what the future looks like for IT infrastructure, including our HEROES framework to guide you along the way.
McKinsey partner Jason Heller provides an overview of the key technologies that will impact the business landscape: artificial intelligence, automation and impact on the future workforce, virtual reality, augmented reality, the Internet of things, and data security.
The Cloud Analytics Reference Architecture: Harnessing Big Data to Solve Comp...Booz Allen Hamilton
Booz Allen’s Cloud Analytics Reference Architecture is an entirely new approach for the implementation of big data in the digital enterprise - a way of using technology, machine-based analytics, and human-powered analysis to create competitive and mission advantage.
Unravelling the power of ai to improve customer experienceEnterprise Bot
Customer experience lies at the heart of every business. Just like a building can’t stand without pillars, your business can’t win the race without a seamless customer experience (CX).
Business leaders’ prime focus now has shifted more towards establishing a consistent customer experience across all touchpoints to exceed the organizational standards and customer expectations.
As a plan of action, they are investing in next-gen technologies such as Artificial Intelligence (AI) to augment their customer experience efforts
IT that matters in the new machine age prioritizes cybersecurity, innovation, time-to-market and customers over cost-cutting, according to our latest study. Here’s what the future looks like for IT infrastructure, including our HEROES framework to guide you along the way.
McKinsey partner Jason Heller provides an overview of the key technologies that will impact the business landscape: artificial intelligence, automation and impact on the future workforce, virtual reality, augmented reality, the Internet of things, and data security.
The Cloud Analytics Reference Architecture: Harnessing Big Data to Solve Comp...Booz Allen Hamilton
Booz Allen’s Cloud Analytics Reference Architecture is an entirely new approach for the implementation of big data in the digital enterprise - a way of using technology, machine-based analytics, and human-powered analysis to create competitive and mission advantage.
From Defender to an Attacker, Lari Hämäläinen, Managing Partner, McKinsey Dig...Salesforce Finland
Presentation (shareable slides) from Lari Hämäläinen, McKinsey Digital & Analytics Managing Partner, held in Salesforce Dreamforce to You event in Helsinki on Nov 23rd, 2017.
Thought Leader Summit Session: The Triple TTT: Transformation Through TechnologyLisa Sims
Your company is in the technology business. In fact, all businesses are when they rely on technology for everyday business. Your company’s success is closely aligned with a willingness to embrace digital transformation. During this COVID-19 pandemic, we are seeing technology accelerate at a breakneck pace. In answering COVID-19 impacts to our economy, confidence, and personal growth, we must adapt, and meet adversity head-on by transformation through technology. Advances in integration of the Internet of Things, 5G, Advanced Analytics, Artificial Intelligence and the ever-expanding world of technology can positively impact your business’ current and future strategic goals with improvements in both efficiency and profits. Digital transformation will be essential for any business that wants to stay competitive. As technology is rapidly evolving, aligning your business with innovation integration can create an opportunity for survival. This panel of esteemed technologists will help you to anticipate your next move, and effectively plan for The Triple TTT: Transformation Through Technology.
People — Not Just Machines — Will Power Digital InnovationCognizant
As new technologies cause value chains to rapidly evolve and organizational boundaries to blur, human roles and tasks are also digitizing, as machines alter how knowledge work is performed.
How Digital 2.0 Is Driving Banking’s Next Wave of ChangeCognizant
By holistically harnessing AI, blockchain, IoT, RPA and open banking, financial institutions can build a more resilient, customer-focused bank of the future that incorporates the virtues of nonbanking rivals.
In prior research, we showcased how digital leaders are using investments in digital technologies to transform key capabilities across customer experience and operations. However, in today’s volatile and disrupted world, capability leadership is not enough. As well as having the capabilities in place, organizations need to be nimble and flexible – dexterous – if they are to respond to ever-changing technology advances, emerging competitive disruptions, and changing customer needs. Enterprises that excel in both qualities – capability and dexterity – are digital organizations. This ‘digital elite’ reported that they outperformed their competitors on multiple key performance indicators including profitability, customer satisfaction, innovativeness and growth.
Our world is going through an unprecedented digital disruption, caused by the convergence of multiple breakthrough technologies. While enough has been said about the technologies causing this disruption, we shall examine in this session its impact on the enterprise by the year 2020. We will discuss why an enterprise needs a content and information management strategy to become a digital enterprise, what are the components of a digital enterprise and what role will the IT department play in it's implementation.
Top 8 digital transformation trends shaping 2021run_frictionless
In a world that’s increasingly dependent on digital, IT’s role is more critical than ever. To meet rising demands, organizations are accelerating their digital transformation. This report identifies the top 8 technology trends that will face CIOs, IT leaders, and organizations in their digital transformation journey in 2021.
https://runfrictionless.com/b2b-white-paper-service/
Digital transformation in banking - PiServeJo Matt
The #1 reason more than half of the Fortune 500 have disappeared since the year 2000: failure to achieve digital change.
30%+higher profit among companies undertaking digital transformation than their industry peers
45% share of market leaders expected to fall out of the top 10 in their industries due to digital disruption over the next 5 years
Read more from the slides.
Insights success july 2016 the 10 fastest growing data center solution provid...Merry D'souza
Insights Success is a platform that focuses distinctively on emerging as well as leading IT companies, their confrontational style of doing business and way of delivering effective and collaborative solutions to strengthen market share.Our magazine talks about leaders and orators from the world of technology, which includes CEO’s, CIO’s, VP’s, Managers and other professionals who had set a benchmark in the revolution of IT industry.
Delivering on the Promise of Digital TransformationBMC Software
IT is at the center of the digital revolution. Working with business leaders to execute a digital transformation strategy that capitalizes on cloud computing, big data, social networking and smart devices is critical for success. For more information, visit www.bmc.com
Every industry is becoming data driven, built around its information systems. Nowhere is this more evident than in retail where customer data is pivoting to flow across the traditional customer touchpoints and retailers are creating organizational structures that are responsible for the customer experience across traditional functional silos.
Digital convergence is forcing companies to rethink their customer experience strategies. Responsive enterprises must respond to the market as it changes and adapt to the changes quickly.
Public Sector Enterprise ICT 2020 - Chairman's Address - 24 Nov 2020David Terrar
My scene setting slides from Whitehall Media's ESICT 2020 conferen ce 24 November 2020. We love in exponential times. The rate of change last century has accelerated this century, but nobody prepared us for the changes in 2020. Now work isn't somewhere you go, it's something you do. We've been around one the planet for 200,000 years. We've been through 3 complicated industrial revolutions, but this fourth one brings us in to the complex. A small change can have massive implications. The small change this year was COVID-19. An virus none of us can see that has changed life and work for all of us. We need different thinking. We need exponential thinking to replace our linear thinking. An agile approach in place of business as usual. An approach where we shift from command and control and hierarchy to a more distributed style of leadership and a flatter organisation. We need to shift power to the edge, to be close to the customer. We need to recognise that digital transformation isn't a project, it needs to be a continuous approach to stay ahead of the competition. To adapt to survive.
This whitepaper from IBM shows how your organisation can implement a Big Data Analytics solution effectively and leverage insights that can transform your business.
From Defender to an Attacker, Lari Hämäläinen, Managing Partner, McKinsey Dig...Salesforce Finland
Presentation (shareable slides) from Lari Hämäläinen, McKinsey Digital & Analytics Managing Partner, held in Salesforce Dreamforce to You event in Helsinki on Nov 23rd, 2017.
Thought Leader Summit Session: The Triple TTT: Transformation Through TechnologyLisa Sims
Your company is in the technology business. In fact, all businesses are when they rely on technology for everyday business. Your company’s success is closely aligned with a willingness to embrace digital transformation. During this COVID-19 pandemic, we are seeing technology accelerate at a breakneck pace. In answering COVID-19 impacts to our economy, confidence, and personal growth, we must adapt, and meet adversity head-on by transformation through technology. Advances in integration of the Internet of Things, 5G, Advanced Analytics, Artificial Intelligence and the ever-expanding world of technology can positively impact your business’ current and future strategic goals with improvements in both efficiency and profits. Digital transformation will be essential for any business that wants to stay competitive. As technology is rapidly evolving, aligning your business with innovation integration can create an opportunity for survival. This panel of esteemed technologists will help you to anticipate your next move, and effectively plan for The Triple TTT: Transformation Through Technology.
People — Not Just Machines — Will Power Digital InnovationCognizant
As new technologies cause value chains to rapidly evolve and organizational boundaries to blur, human roles and tasks are also digitizing, as machines alter how knowledge work is performed.
How Digital 2.0 Is Driving Banking’s Next Wave of ChangeCognizant
By holistically harnessing AI, blockchain, IoT, RPA and open banking, financial institutions can build a more resilient, customer-focused bank of the future that incorporates the virtues of nonbanking rivals.
In prior research, we showcased how digital leaders are using investments in digital technologies to transform key capabilities across customer experience and operations. However, in today’s volatile and disrupted world, capability leadership is not enough. As well as having the capabilities in place, organizations need to be nimble and flexible – dexterous – if they are to respond to ever-changing technology advances, emerging competitive disruptions, and changing customer needs. Enterprises that excel in both qualities – capability and dexterity – are digital organizations. This ‘digital elite’ reported that they outperformed their competitors on multiple key performance indicators including profitability, customer satisfaction, innovativeness and growth.
Our world is going through an unprecedented digital disruption, caused by the convergence of multiple breakthrough technologies. While enough has been said about the technologies causing this disruption, we shall examine in this session its impact on the enterprise by the year 2020. We will discuss why an enterprise needs a content and information management strategy to become a digital enterprise, what are the components of a digital enterprise and what role will the IT department play in it's implementation.
Top 8 digital transformation trends shaping 2021run_frictionless
In a world that’s increasingly dependent on digital, IT’s role is more critical than ever. To meet rising demands, organizations are accelerating their digital transformation. This report identifies the top 8 technology trends that will face CIOs, IT leaders, and organizations in their digital transformation journey in 2021.
https://runfrictionless.com/b2b-white-paper-service/
Digital transformation in banking - PiServeJo Matt
The #1 reason more than half of the Fortune 500 have disappeared since the year 2000: failure to achieve digital change.
30%+higher profit among companies undertaking digital transformation than their industry peers
45% share of market leaders expected to fall out of the top 10 in their industries due to digital disruption over the next 5 years
Read more from the slides.
Insights success july 2016 the 10 fastest growing data center solution provid...Merry D'souza
Insights Success is a platform that focuses distinctively on emerging as well as leading IT companies, their confrontational style of doing business and way of delivering effective and collaborative solutions to strengthen market share.Our magazine talks about leaders and orators from the world of technology, which includes CEO’s, CIO’s, VP’s, Managers and other professionals who had set a benchmark in the revolution of IT industry.
Delivering on the Promise of Digital TransformationBMC Software
IT is at the center of the digital revolution. Working with business leaders to execute a digital transformation strategy that capitalizes on cloud computing, big data, social networking and smart devices is critical for success. For more information, visit www.bmc.com
Every industry is becoming data driven, built around its information systems. Nowhere is this more evident than in retail where customer data is pivoting to flow across the traditional customer touchpoints and retailers are creating organizational structures that are responsible for the customer experience across traditional functional silos.
Digital convergence is forcing companies to rethink their customer experience strategies. Responsive enterprises must respond to the market as it changes and adapt to the changes quickly.
Public Sector Enterprise ICT 2020 - Chairman's Address - 24 Nov 2020David Terrar
My scene setting slides from Whitehall Media's ESICT 2020 conferen ce 24 November 2020. We love in exponential times. The rate of change last century has accelerated this century, but nobody prepared us for the changes in 2020. Now work isn't somewhere you go, it's something you do. We've been around one the planet for 200,000 years. We've been through 3 complicated industrial revolutions, but this fourth one brings us in to the complex. A small change can have massive implications. The small change this year was COVID-19. An virus none of us can see that has changed life and work for all of us. We need different thinking. We need exponential thinking to replace our linear thinking. An agile approach in place of business as usual. An approach where we shift from command and control and hierarchy to a more distributed style of leadership and a flatter organisation. We need to shift power to the edge, to be close to the customer. We need to recognise that digital transformation isn't a project, it needs to be a continuous approach to stay ahead of the competition. To adapt to survive.
This whitepaper from IBM shows how your organisation can implement a Big Data Analytics solution effectively and leverage insights that can transform your business.
The whitepapaer includes the following:
1. Understand mobile computing business
patterns and associated security risks.
2. Secure and monitor mobile device, data,
enterprise access, and applications.
3. Realize mobile enterprise security
strategy using IBM Security Solutions
The following report from IBM explores the latest Security trends—from malware delivery to mobile device risks—based on 2013 year-end data and ongoing research.
Keynote presentation from IBM Solutions Connect 2013 covering topics such as changing business world today and how technologies can help organisations cope with this change and move forward.
The 10 most promising bi and analytics solution providers 2018 Merry D'souza
Insights Success has shortlisted “The 10 Most Promising BI and Analytics Solution Providers, 2018” that are leveraging the potential of data in the most effective and swift manner to bring-forward operational efficiency in the most cost-effective manner. Featuring as the Cover Story of the issue, we have Snype, a leading BI company specializing in the massive treatment of data especially in telecommunication, banking, and fintech verticals, among others.
everything you will need to know about dynamics 365 for any additional information or free trials send one of my team a email on sales@midirasolutions.co.uk
webpage : https://www.midirasolutions.co.uk
Microsoft Dynamics 365 Customer Insights MasterclassCraig Ramsay
It’s impossible to build a thriving business without a complete understanding of your customer.
The session is designed to offer a practical guide to getting started with a Customer Data Platform (CDP).
Benefit from Kin + Carta’s 25+ years’ experience in harnessing data to build Single Customer Views and Customer Data Platforms, powering transformational CRM for brands such as Shell, Tesco Bank and Jaguar Land Rover.
SB106 -- Social Business in the Context of IBM's Overall StrategyArthur Fontaine
Connect 2014 presentation on Social Business in IBM strategy. Presented by Andrew Warzecha, VP Strategy for IBM Software Group, and Arthur Fontaine, Program Director in Business & Technical Strategy group at IBM Collaboration Solutions.
Microsoft er en data-drevet organisation, og finance spiller en vigtig rolle ift dette. Data-indsigt er en forudsætning for en transparant forretning og for transformation. Hør Microsofts CFO’s syn på sagen og se en demo af de spændende muligheder med Power BI og visualisering.
George Tsichlis, CFO og Lars Bo Granath, Produktchef for Data Platform, Microsoft Danmark
Digital Transformation and the Marketing ProfessionalMatthew W. Bowers
Defining and understanding digital transformation and the marketing role. How can marketing drive transformation? what are the tasks, strategies and things that can help.
Richard Bishara - Artificial Intelligence and its impact on BusinessRichard Bishara
Richard Bishara, one of the most widely adopted advancements in technology is Artificial Intelligence (AI) technology. It is the latest tech trend in enterprises.
"The New IBM" story around Cloud, Analytics, Mobile, Social and Security with all the hottest partnerships, acquisitions and investment areas like Watson and Bluemix
Research Presentation: How Numbers are Powering the Next Era of MarketingMediaPost
The data that Google, Bing and Yahoo leverage turns “dumb” messages into highly targeted digital advertising. These are some of the best examples we have had of actually leveraging "big data" concepts in the marketplace. Now, the rest of marketing is utilizing the same concepts and transforming how we measure brands, engage with consumers and drive innovation. Paul Barrett of Accenture Interactive will report on the fusion of data-driven marketing with the rich streams of data arising from private, public and paid sources to predict the changes that marketers should expect in the coming years.
PRESENTER
Paul Barrett, Senior Manager - Big Data Practice, Accenture Interactive
BIG DATA is having an enormous impact on the profile of workforces around the world. If you've ever seen the technology and experienced the impact it has on the pace of innovation in a business then the predictations made by McKinsey Global Institute will come as no surprise ( and just in case you've been on holiday for around two years, McKinsey is suggesting that by 2018 the US will face a shortfall of close to 200,000 analysts and 1.5 million managers with the right skills. In this presentation I outline the impact of BIG DATA on workforce design. I hope you find it informative and fun to read. Ian.
Insights Success is a platform that focuses distinctively on emerging as well as leading IT companies, their confrontational style of doing business and way of delivering effective and collaborative solutions to strengthen market share.Our magazine talks about leaders and orators from the world of technology, which includes CEO’s, CIO’s, VP’s, Managers and other professionals who had set a benchmark in the revolution of IT industry.
Insights success the 10 most high tech it services companies.compressedMerry D'souza
Insights Success is a platform that focuses distinctively on emerging as well as leading IT companies, their confrontational style of doing business and way of delivering effective and collaborative solutions to strengthen market share.Our magazine talks about leaders and orators from the world of technology, which includes CEO’s, CIO’s, VP’s, Managers and other professionals who had set a benchmark in the revolution of IT industry.
Similar to IBM Solutions Connect 2013 Leadership Meet Keynote (20)
Analytics facilitates a cohesive banding together of the organization for execution-oriented
organizational alignment, enterprise agility and better performance enabling action. Smarter
decisions result leading to superior performance.
Organizations who are looking to work faster and with greater agility often look to a private cloud as a solution. Not only can a private cloud improve data security, but it can also make better use of your existing IT resources. Unless you’re using Platform as a Service (PaaS), you’re not getting the full value out of your private cloud implementation. IBM’s Private Modular Cloud removes the bottlenecks that result from manual setups of middleware provisioning.
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
What is the TDS Return Filing Due Date for FY 2024-25.pdfseoforlegalpillers
It is crucial for the taxpayers to understand about the TDS Return Filing Due Date, so that they can fulfill your TDS obligations efficiently. Taxpayers can avoid penalties by sticking to the deadlines and by accurate filing of TDS. Timely filing of TDS will make sure about the availability of tax credits. You can also seek the professional guidance of experts like Legal Pillers for timely filing of the TDS Return.
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
What are the main advantages of using HR recruiter services.pdfHumanResourceDimensi1
HR recruiter services offer top talents to companies according to their specific needs. They handle all recruitment tasks from job posting to onboarding and help companies concentrate on their business growth. With their expertise and years of experience, they streamline the hiring process and save time and resources for the company.
Accpac to QuickBooks Conversion Navigating the Transition with Online Account...PaulBryant58
This article provides a comprehensive guide on how to
effectively manage the convert Accpac to QuickBooks , with a particular focus on utilizing online accounting services to streamline the process.
Taurus Zodiac Sign_ Personality Traits and Sign Dates.pptxmy Pandit
Explore the world of the Taurus zodiac sign. Learn about their stability, determination, and appreciation for beauty. Discover how Taureans' grounded nature and hardworking mindset define their unique personality.
2. New Challenges in a So-Lo-Mo World
When Big Data
Meets Legal Discovery
- InformationWeek
How to Run an Effective
Social Media Program
- BusinessWeek
Data Analysis in the
Age of Social Media
- Bloomberg
The Hunt for
Analytics Talent
- Financial Times
CIOs Consider
Skipping Private Cloud
- InformationWeek
Social Applications
Rise on Mobile
- Forbes
3. New Challenges in a So-Lo-Mo World
When Big Data
Meets Legal Discovery
- InformationWeek
How to Run an Effective
Social Media Program
- BusinessWeek
Data Analysis in the
Age of Social Media
- Bloomberg
The Hunt for
Analytics Talent
- Financial Times
CIOs Consider
Skipping Private Cloud
- InformationWeek
Social Applications
Rise on Mobile
- Forbes
4. How can we tap into the
transformative power of
technology to create a
Smarter Enterprise that
delivers greater value?
7. Importance of Partnership Has Never Been Greater
CMOs Need to Build a
Broader Digital Strategy
CIOs also recognize the need to digitize front
office infrastructure to sync with customers
87%
16%
IT focus area – digitizing the front office
Integration of crosschannel touchpoints
83%
13%
Analytics to capture
customer insights
5%
20%
78%
Social networks to
foster collaboration
83%
13%
73%
Workforce aligned
to opportunities
11%
will focus on front
office digitization
Four out of five CIOs
see front office
digitization as a
primary focus.
69%
82%
Digitally enabled
supply chain
Large extent
Some extent
Today
Source:
13%
3–5 Years
Limited extent
2013 IBM Global C-Suite Study – Question CIO2.a–Focus of IT to help the enterprise’s strategy over the next 3 to 5 years [Digitization of the front office]; n=1,613 [CIO only]
8. We Are Helping Clients Infuse Intelligence into
Organizational Processes to Build Smarter Enterprises
Human
Resources
Logistics
Customer
Service
Technology &
Product
Development
Finance
Sales
Marketing
9. Balancing the Need to Optimize and Innovate…
Optimize
Innovate
our IT infrastructure, data and processes
how we engage, make decisions and work
Technology Leaders
Line of Business Leaders
Chief Information Officers
Technology Architects
Dev & Ops Leaders
Marketing Leaders
Sales Leaders
Finance & HR Leaders
10. …Requires a Continuous, Two-way Process
Optimize
Innovate
our IT infrastructure, data and processes
how we engage, make decisions and work
Systems of Record
Systems of Engagement
Secure Data
Dynamic Infrastructure
On-demand Self-service
Drives Need
Drives Investment
Knowledge Sharing
Engagement Models
Anywhere, Anytime
11. Four Technologies Help Define the Smarter Enterprise
Constantly adapts
CLOUD COMPUTING
Clientcentric, digitally
savvy
BIG DATA
ANALYTICS
ENTERPRISE
MOBILITY
SOCIAL BUSINESS
Forges deeper
relationships with clients
and between employees
Embraces data
in all forms
13. The Greater Promise Of A Greater Cloud.
1,110
430,000
IBMers, in 170 countries, speaking 165 languages
120,000
6,478
Global Business
Partners
U.S. patents in
2012 alone
65,000
20 consecutive years of
U.S. patent leadership
Service Delivery
personnel
8,000
business analytics
consultants with
industry experience
$16B
in analytics software
acquisitions alone
since 2005
software products in
the IBM portfolio
Rich enterprise cloud
computing capabilities
with over
$5B
in cloud acquisitions
to date
3,000
active researchers,
including 5 Nobel
Laureates
$6B
invested in research
and development
each year
20 consecutive years
of U.S. patent leadership
16. Changing Behaviours to Change Outcomes
A Traditional Business
A Social Business
Marketing, Sales,
Customer Service
‘Push’ marketing
Product & Service
Development
R&D new ideas internally
Traditional market testing
Shares insights to generate
breakthrough ideas and
speeds time to market
Human
Resources
Email & phone
Knowledge silos
Harvests insights from
networks of people to
create value
Control mentality
Builds trusted relationships
and brand advocacy
18. If we don’t invest in mobile, over
time we will reduce our ability to
acquire new customers and
make acquisitions; our customer
metrics will decline.
- Head of Group Digital
Deployment, Banking
19. Real Business. Real Results.
80% reduction in per-check-in
cost compared to traditional
counter check-in
Projected 20 percent reduction
in development cycles and
time to market
50% increase in customer
satisfaction through interactive
mobile banking experience
Potential sales lift for
clients, evidenced by a 109% lift
in sales
20. Big Data & Analytics.
Transact with customers, employees and partners through trusted,
insights-driven mobile interactions
21. Examples of Outstanding Performance Driven
by Big Data and Analytics
Traditional Approach
Transformational Outcomes
One size fits
all marketing
Personalized, real-time
marketing offers
Manual weather
forecasting
Real-time, automated
weather prediction
Slow claims
processing
Intelligent & accelerated fraud
detection
Monthly risk
management
Real-time Risk Analysis
Just in time
maintenance
Predictive maintenance &
improved uptime
22. “Last two matches
Social Sentiment Index for Sachin.
825+
Commit any sins in those 10 days
because even God will be watching
Sachin’s leg glance for one last
time.”
Sachin Tendulkar
MS Dhoni
Rohit Sharm a
Virat Kohli
news
conversations on
Oct-10
R Ashw in
Fans take to
Facebook!
3x
more conversations on
Facebook than Twitter.
200
200th Match
Aw ards
Venue
199th Match
Popular
is not just any
number.
24. New Partnerships Are Fueling the Smarter Enterprise
Business Line Leaders
drive innovation of products
and services core to the enterprise
CMOs stop one-size-fits-all
segment marketing to target
individuals with context-based
personalized engagement
Leadership
CIOs leverage
cloud, mobile, social and big data
platforms to optimize and extend
new value through the IT
infrastructure
People & Culture
Technology
CFOs help the CEO and
CTOs Secure, protect and
business leaders manage
risk, anticipate the future and
create innovative new business
models
bring innovation into the
enterprise
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For example: The importance of the CIO-CMO partnership has never been greater. CEO’s and CMO’s want to understand individual customers better and respond faster How are these responsibilities changing? As part of our CMO study, IBM talked with more than 1,700 CMOs, analyzed academic writings, took a look at what content and ideas were shared through social media, and interviewed several CMO-CIO Leadership Exchange participants. Based on that, three imperatives were identified:Understanding each customer as an individual.Creating a system of engagement that maximizes value creation at every touch.Designing your culture and brand so they are authentically one.The new marketing paints a predictive picture of each customer by harnessing data on a massive scale. The new profession designs the full customer journey, knowing what clients want before they do and creating value at every touch.
Big Data is the NEW NATURAL RESOURCE - - we mine for it, sift through it, parse out the good from the bad. And then analytics becomes the UNIVERSAL TRANSLATOR that sits on top of all that new and interesting data so you can extract insights and patterns to change different dimensions of the business.Data Analytics Will Revolutionize Decision-Making. Big data and analytics is crucial to understand who your customers are – their behaviors, intentions, preferences and needs. All of the interactions we discussed – mobile and otherwise – generate immense amounts of information. Properly leveraged, this wealth of data provides insights to further personalize customer, partner and employee engagement; improve innovation; optimize operations; identify threat and fraud; more accurately monitor and report business performance; and, overall, support more informed decisions and increased competitive advantage.Excerpts from Ginni’s Interview with Fortune: Many more decisions will be based on predictive elements versus gut instincts,” Rometty said. Even in the most scientifically oriented fields, she noted that decisions are still being made based on anchoring biases. In other words, leaders and managers interpret information through the lens of their subjective perspective and set of experiences. However, with the incoming “tsunami of information,” Rometty believes that those companies that are able to use data to their advantage will make better, more objective calls. As an example, she cited IBM’s use of software analytics in its CRUSH (Criminal Reduction Utilizing Statistical History) initiative with the Memphis Police Department. Finding a correlation between rapes and outdoor pay phones, they decided to move the phones indoors, which ultimately contributed to a 30% reduction in crime.
Shinsegae Mall - A leading retailer in South Korea gathers deep insights into consumer behavior and runs targeted online marketing campaigns for greater profitability and loyalty when it implements a solution based on IBM Unica Campaigns software, IBM Netezza Data Warehouse software, IBM InfoSphere software, IBM Cognos software, IBM SPSS Modeling software and IBM Power 570 systems running IBM AIX 6 Guohua Energy Investment Co. - A renewable wind energy utility company in Beijing improves forecasting accuracy by 15 percent and boosts power-producing capabilities by 10 percent when it engages IBM China Research Lab and deploys a power output-forecasting solution based on a HyREF solution; IBM business analytics and IBM Information Management software; and IBM BladeCenter, IBM System Storage and IBM System x technology Allianz Life Insurance - A major Korean insurance company estimates gaining nearly USD1.4 billion in profits, reducing liability fees by 12 percent, accelerating the fraud detection process by 50 percent and increasing employee productivity by 60 percent when it engages IBM Business Partner KSTEC to implement a fraud detection solution based on KSTEC SmartWorks FDS software as well as IBM DB2 Enterprise data server, IBM SPSS Modeler, IBM WebSphere ILOG and IBM WebSphere Application Server applications running on IBM System p, IBM System x and IBM System z servers and validated on the IBM Insurance Industry Framework State Bank of India –A global bank based in India analyzes credit risk in near-real time and cuts reporting time by 92 percent when it taps IBM Global Services - Global Business Services and IBM SPSS Lab Services to implement IBM Business Analytics and IBM Information Management software supported by an IBM WebSphere solution to help it proactively manage risk and comply with Basel II recommendations Thiess Pty. Ltd - A mining company in Australia reduces heavy equipment maintenance costs and improves productivity when it works with IBM Global Services - Global Business Services and IBM Research to pilot an advanced condition-monitoring solution based on IBM SPSS software and an IBM DB2 data server Since 2005, IBM has invested US$16 billion in boosting its analytics capabilities, both through acquisition and research and development.
In the new era of Smart. Marketing Leaders approach customers as individuals, create true systems of engagement, ensure brand and culture are authentically oneSales Leaders sell seamlessly anytime, anywhere and in any sales model across all channels Finance Leaders help business leadership anticipate the future and lead business model innovationBusiness Line Leaders drive innovation of products and services core to the enterprise Supply Chain Leaders anticipate and adapt supply chain execution to market demand HR Leaders - redesign how work gets done to increase employee engagement, improve productivity and drive value for the organizationCTOs Secure, protect and bring innovation into the enterprise CIOs Optimize Infrastructure, Architecture, Security, ITEverything we’ve been talking about lies at the intersection of business and technology, and only through a partnership between business and IT functions can the full potential of this new era be realized.The stage is set already – as both share common goals – understanding customer needs and behaviors, for example, is the top priority on both sides of the aisle.