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An IDC InfoBrief, sponsored by SAP | February 2016
How small and midsize enterprises are adapting to digital transformation
Thriving in the Digital Economy
An IDC InfoBrief, sponsored by SAP
pg 2
Thriving in the Digital Economy: Outline
» Introduction, page 3
» Key Findings, page 5
» Recommendations, page 14
Outline
Home
pg 3
An IDC InfoBrief, sponsored by SAPThriving in the Digital Economy: Introduction
Digital transformation is directly related to the changing digital economy with individuals,
businesses, and society becoming interconnected in real-time, supported by technology.
Think of the advanced capabilities that are changing the nature of business:
What is digital transformation?
Almost all small businesses (firms with 10-99 employees) and midsize firms (with 100-999 employees)
have some of these digital transformation resources in place: collaboration software, powerful computing
and communications resources, cloud computing. But effective deployment and integration are needed
to bring your firm to the next level of business performance.
» Hyper-connectivity — the result of anytime/anywhere communications
» Unlimited computing power available though diverse platforms
» Cloud computing, with easy access to hosted software and services
» The proliferation of sensors and mobile devices, providing new and continuous
streams of information as well as ways of accessing them
» Advances in cybersecurity that support reliable access and use of key information,
minimizing internal and external vulnerability
Home
pg 4
An IDC InfoBrief, sponsored by SAPThriving in the Digital Economy: Introduction
You may not realize it, but your company is already on the path towards digital transformation.
Your attitudes, use of critical data, and refining of business process will all be part of your
transformation. The pace and direction of your progress will help determine your business
success in the coming years.
In order to understand more about the pace and nature of digital transformation, IDC conducted a
survey of 3,210 small and midsize firms from 11 different countries. The goal was also to identify the
different benefits and opportunities associated with digital transformation. We wanted to find out:
» How do attitudes and actions of companies set the stage for business success? Small and midsize
firms agree that advanced technology can help improve performance and outcomes, but do
business results support this view?
» How are successful firms leveraging advanced technology in the new digital economy?
What can we learn?
» Where is digital transformation making a difference in different size firms and what steps
should companies take to ensure success moving forward?
Digital transformation today
Home
pg 5
An IDC InfoBrief, sponsored by SAPThriving in the Digital Economy: Key findings
There is a clear connection between digital transformation and revenue growth. Fast growing small and
midsize firms with 10%+ annual revenue are significantly more likely to indicate major progress towards
transformation than slower growing firms. Over half of fast growing small and midsize firms are
actively engaged with digital transformation. Using technology to automate functions and optimize
processes is clearly associated with performance gains.
Faster growing companies are further along
on the digital transformation journey
We have done little to
no work in applying
technology as part of
digital transformation
We are at an early
stage in coordinating
and automating
different activities
We are beginning to
automate different
functions
We are well underway
in applying technology
We have gone beyond
integration and now derive
real-time insights to drive
optimizations in processes
and workflows
20%
27%26%
21%
7%
11%
28%
19%
35%
8%
14%
20%
13%
38%
14%
n Flat/Declining growth n Moderate growth (1-9%) n High growth (10%+)
Digital transformation progress by annual revenue growth
Home
pg 6
An IDC InfoBrief, sponsored by SAPThriving in the Digital Economy: Key findings
Self assessment of digital transformation:
Are you ahead, behind, or in between?
We have done little to
no work in applying
technology as part of
digital transformation
We are at an early
stage in coordinating
and automating
different activities
We are beginning to
automate different
functions
We are well underway
in applying technology
We have gone beyond
integration
19%
29%
25%
12%
25%
19%
33%
10%
22%
15%
41%
12%6%
13%
21%
There is also a company size element to the digital transformation progress. Many companies, especially
smaller ones, underestimate their digital transformation progress because they don’t realize that
collaboration software, e-commerce, and other resources are important components of that journey. Other
companies, notably midsize ones, may overestimate how far along they are in adding and aligning digital
capabilities. Most firms, when looked at by company size or revenue growth, are actually in between.
Successful firms continually invest in improving their use of digital technology. The key is to
remember that there is always more work to be done.
n 10 - 99 employees n 100 - 499 employees n 500 - 999 employees
Digital transformation progress by company size
Home
pg 7
An IDC InfoBrief, sponsored by SAPThriving in the Digital Economy: Key findings
A quarter of all small firms and roughly 40% of midsize firms worldwide have deployed at least one digital
technology component. Assembling resources is necessary but not sufficient. The key is effectively
adding to and coordinating your digital transformation portfolio. Tap internal and external resources
to identify IT solutions for your transformation’s next step.
Businesses are embracing digital
transformation, but may not realize it
Collaborative software
for employees to share
documents and calendars
Business analytics/Business
intelligence software (BI)
for data analysis
Customer relationship
management software
(CRM)
E-commerce/online
order taking and
billing
Enterprise resource
planning software
(ERP)
48%
30%
40%
32%
25%
57%
49%
53%
39% 41%
59%
53%
57%
45% 47%
Collaboration CUSTOMER ANALYTICS ECOMM ENTERPRISE
$$ $
Collaboration CUSTOMER ANALYTICS ECOMM ENTERPRISE
$$ $
Collaboration CUSTOMER ANALYTICS ECOMM ENTERPRISE
$$ $
Collaboration CUSTOMER ANALYTICS ECOMM ENTERPRISE
$$ $
Collaboration CUSTOMER ANALYTICS ECOMM ENTERPRISE
$$ $
n 10 - 99 employees n 100 - 499 employees n 500 - 999 employees
Technology resource utilized by company size
Home
pg 8
An IDC InfoBrief, sponsored by SAPThriving in the Digital Economy: Key findings
High-growth companies see digital transformation as both exciting and also daunting. They are excited about
performance benefits and new ways of doing business. But these firms are also concerned about relying exclusively on data
to make decisions, rather than experience as well, and fear that they will lose personal relationships with customers.
Optimistic about tech benefits,
realistic about challenges
I am optimistic about
the performance
benefits made possible
with advanced
technology
Adopting new
technology for our
business seems risky
The way business
is being done is
changing in new and
exciting ways as a
result of the digital
economy
The next generation
of company workers
will not have the same
kinds of relationships
with customers we’ve
had in the past
Concern that we will
rely too much on data
to make effective
business decisions
43%
21%
40%
34% 35%
62%
25%
57%
41% 43%
69%
34%
69%
34%
44%
n Flat/Declining growth n Moderate growth (1-9%) n High growth (10%+)
Attitude by revenue growth
Home
pg 9
An IDC InfoBrief, sponsored by SAPThriving in the Digital Economy: Key findings
Faster growing firms are more likely to appreciate digital transformation’s benefits, both their impact today and their potential
for future growth. New technology related to digital transformation improves the ability of small and midsize
companies to compete with larger firms. Active participation in the digital economy will be essential for success.
Faster growing firms have positive attitudes
regarding digital transformation’s benefits
A mix of online resources
and availability of personal
assistance (online or via
phone) has allowed us to
expand customer engagement
effectively
Our active participation in
the digital economy will be
essential to our company’s
survival in the next 3-5 years
New technology solutions
have allowed us to begin/
continue revising our
workflow and processes to
streamline operations and
improve productivity
We’re excited about the unique
opportunities technology
provides to expand our
business geographically and
compete. Effective use of
business analytics can allow
us to expand our business and
compete in new growth areas
New processes and
advanced digital
technology has helped free
up resources and allow us
to grow our business
62% 62%60%
65% 64%
52% 48%
58%
51% 48%
42%
32%
48%
32%
27%
n Flat/Declining growth n Moderate growth (1-9%) n High growth (10%+)
Attitude by revenue growth
Home
pg 10
An IDC InfoBrief, sponsored by SAPThriving in the Digital Economy: Key findings
Management may have a good“feel”for the business based on experience and instinct, but effective
business intelligence can take planning and execution to the next level. Performance measures can
help track progress (rear view mirrors), but advanced predictive analytics can help firms see
what is coming (headlights). Firms can also benefit from the examination of social media data and
even the rich sensor and mobile device data associated with the Internet of Things. These and other
new data types can provide unique insights on customers’ thoughts and product usage.
Advanced business analytics are key to
success and transformation
Have some business
intelligence/business
analytics software
but for descriptive
comparisons only
Have business
analytics for
descriptive, forecasting
and business analysis
Have business
intelligence/business
analytics software for
descriptive as well as
forecast purposes
Analyze social data,
like online comments
and postings
Have expanded use
of information from
sensors/other devices
as part of‘Internet
of Things’
41%
45%
52%
44%
26%
39%
42%
45%
35%
17%
33%
25%
36%
19%
10%
n Flat/Declining growth n Moderate growth (1-9%) n High growth (10%+)
Resource usage by revenue growth
Home
pg 11
An IDC InfoBrief, sponsored by SAPThriving in the Digital Economy: Key findings
New types of data can help you change the way you conduct business in innovative and
effective ways. Leveraging new data insights and automation tools can sharpen business.
The near-term benefits of greater internal efficiency can be compelling, but the longer-term
insights related to external opportunities can drive business success.
Streamlining business processes: The heart
of business transformation
Streamlining business
processes/practices
Support for
data-driven
decision making
Business model
transformation,
changing how we do
business
Gain new insights on
internal operations
Gain new insights on
external operations
(customers,
supply chain)
54% 54%
46% 47%
41%
53% 50%
42%
43%
37%39% 37%
28% 31%
25%
n Flat/Declining growth n Moderate growth (1-9%) n High growth (10%+)
Benefits of new business intelligence/analytics by revenue growth
Home
An IDC InfoBrief, sponsored by SAPThriving in the Digital Economy: Key findings
pg 12
* Numbers above are rounded
Survey respondents worldwide vary in their digital transformation progress
Major regional differences in how firms
assess their digital transformation progress
» While 25% of North American firms are at the earliest stage of digital transformation, almost half have
advanced significantly.
» Latin America and South Africa indicate strong progress, in keeping with many firms using assets like
business intelligence software.
» One third of Asia/Pacific firms are well underway in their transformation but less likely to have gone
beyond full integration.
» Western European firms are starting digital transformation, with 22% beginning to automate different
functions and 23% at an early stage of automating and coordinating different activities.
Home
pg 13
An IDC InfoBrief, sponsored by SAPThriving in the Digital Economy: Key findings
» Firms led by Gen X (born 1965-1980) are slightly less advanced than Millennial-
led ones, and over 60% are similarly optimistic and excited about digital
transformation’s benefits.
» Firms led by Baby Boomers (born 1945-1964) are not much different than those
with younger management when it comes to digital transformation progress, but
they are less excited and more cautious in their attitudes and technology use.
» Finally, firms led by the Greatest Generation (born before 1945) are far less likely to
be moving to digital transformation and not as likely to be optimistic or excited
about potential business process enhancement.
Independent of senior management age, small and midsize firms would do well
to embrace the positive outlook of Millennial-led firms and actively pursue digital
transformation and resulting performance improvement.
Millennial and Gen X-led firms significantly
ahead in digital transformation
Home
pg 14
An IDC InfoBrief, sponsored by SAPThriving in the Digital Economy: Recommendations
1. Digital transformation is continual
Don’t underestimate the need to coordinate a growing portfolio of digital assets even if you think you are well
along in the process. Think journey, not destination (and make sure staff knows about the pace and nature of
company progress. Their ongoing support is important).
2. The benefits are clear: Generate insights and sharpen business processes
Integrating technology into business processes requires discipline, but it delivers clear and continuing benefits.
Effective analytics can provide invaluable information about where business operations are strong and where they
need improvement.
3. Tap the thinking and guidance of external as well as internal resources
In addition to developing and refining internal metrics, make sure to capture less tangible information by listening
to knowledgeable staff, customers, and technology sources. Put mechanisms in place to make this happen.	
Three critical digital transformation takeaways
(and challenges for you)
Home
pg 15
An IDC InfoBrief, sponsored by SAPThriving in the Digital Economy: Recommendations
Compare your resources with those
used by others
Are you in step with industry standard practices or are you falling behind?
Are you providing the kind of experiences your customers expect? Where
can processes be improved?
Where can the addition of new software
and other resources make a difference?
Think about improved coordination between resources you have
and those you could be adding. Tap into IT partners who can identify
ways to help your business run simpler. Removing complexity is a
great way to delight customers and staff alike. Areas like e-commerce
engagement (especially with mobile access) when combined with
account management and information (with front office and back office
coordination) can transform your business.
Guidance for small businesses moving
cautiously towards digital transformation
Home
pg 16
An IDC InfoBrief, sponsored by SAPThriving in the Digital Economy: Recommendations
Identify processes/resources that aren’t keeping
pace with transformation
Many firms at this stage are underperforming and underinvesting in some areas (like
analytics or customer engagement) while properly investing and succeeding in others.
Coordination and alignment of advanced software is especially important at this stage.
Address the “people” side of digital transformation
Be aware that the“always on”and“always visible”nature of the digital economy means
little room for error. At the same time companies can use the data available through
new analytics to help personalize relationships with suppliers, partners, and customers.
This can strengthen relationships even while allowing them to scale significantly. Make
sure that there is effective training and support for new software. IT partners can play
an important role in overcoming concerns about losing“personal touch”with customers
with specific training programs. While roles and processes may change, improvements
in productivity and performance will improve customer satisfaction.
Guidance for midsize firms adopting digital
transformation capabilities
Home
pg 17
An IDC InfoBrief, sponsored by SAPThriving in the Digital Economy: Methodology
» For this report, IDC conducted a worldwide survey of 3,210 small and midsize business decision makers.
» The survey included companies with between 10 and 999 employees.
» The survey was conducted online in January 2016.
» Countries in the survey include the US, UK, France, Germany, China, Australia, India, Singapore,
Brazil, Mexico, and South Africa.
Methodology
Home

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Thriving in-the-digital-economy

  • 1. An IDC InfoBrief, sponsored by SAP | February 2016 How small and midsize enterprises are adapting to digital transformation Thriving in the Digital Economy
  • 2. An IDC InfoBrief, sponsored by SAP pg 2 Thriving in the Digital Economy: Outline » Introduction, page 3 » Key Findings, page 5 » Recommendations, page 14 Outline Home
  • 3. pg 3 An IDC InfoBrief, sponsored by SAPThriving in the Digital Economy: Introduction Digital transformation is directly related to the changing digital economy with individuals, businesses, and society becoming interconnected in real-time, supported by technology. Think of the advanced capabilities that are changing the nature of business: What is digital transformation? Almost all small businesses (firms with 10-99 employees) and midsize firms (with 100-999 employees) have some of these digital transformation resources in place: collaboration software, powerful computing and communications resources, cloud computing. But effective deployment and integration are needed to bring your firm to the next level of business performance. » Hyper-connectivity — the result of anytime/anywhere communications » Unlimited computing power available though diverse platforms » Cloud computing, with easy access to hosted software and services » The proliferation of sensors and mobile devices, providing new and continuous streams of information as well as ways of accessing them » Advances in cybersecurity that support reliable access and use of key information, minimizing internal and external vulnerability Home
  • 4. pg 4 An IDC InfoBrief, sponsored by SAPThriving in the Digital Economy: Introduction You may not realize it, but your company is already on the path towards digital transformation. Your attitudes, use of critical data, and refining of business process will all be part of your transformation. The pace and direction of your progress will help determine your business success in the coming years. In order to understand more about the pace and nature of digital transformation, IDC conducted a survey of 3,210 small and midsize firms from 11 different countries. The goal was also to identify the different benefits and opportunities associated with digital transformation. We wanted to find out: » How do attitudes and actions of companies set the stage for business success? Small and midsize firms agree that advanced technology can help improve performance and outcomes, but do business results support this view? » How are successful firms leveraging advanced technology in the new digital economy? What can we learn? » Where is digital transformation making a difference in different size firms and what steps should companies take to ensure success moving forward? Digital transformation today Home
  • 5. pg 5 An IDC InfoBrief, sponsored by SAPThriving in the Digital Economy: Key findings There is a clear connection between digital transformation and revenue growth. Fast growing small and midsize firms with 10%+ annual revenue are significantly more likely to indicate major progress towards transformation than slower growing firms. Over half of fast growing small and midsize firms are actively engaged with digital transformation. Using technology to automate functions and optimize processes is clearly associated with performance gains. Faster growing companies are further along on the digital transformation journey We have done little to no work in applying technology as part of digital transformation We are at an early stage in coordinating and automating different activities We are beginning to automate different functions We are well underway in applying technology We have gone beyond integration and now derive real-time insights to drive optimizations in processes and workflows 20% 27%26% 21% 7% 11% 28% 19% 35% 8% 14% 20% 13% 38% 14% n Flat/Declining growth n Moderate growth (1-9%) n High growth (10%+) Digital transformation progress by annual revenue growth Home
  • 6. pg 6 An IDC InfoBrief, sponsored by SAPThriving in the Digital Economy: Key findings Self assessment of digital transformation: Are you ahead, behind, or in between? We have done little to no work in applying technology as part of digital transformation We are at an early stage in coordinating and automating different activities We are beginning to automate different functions We are well underway in applying technology We have gone beyond integration 19% 29% 25% 12% 25% 19% 33% 10% 22% 15% 41% 12%6% 13% 21% There is also a company size element to the digital transformation progress. Many companies, especially smaller ones, underestimate their digital transformation progress because they don’t realize that collaboration software, e-commerce, and other resources are important components of that journey. Other companies, notably midsize ones, may overestimate how far along they are in adding and aligning digital capabilities. Most firms, when looked at by company size or revenue growth, are actually in between. Successful firms continually invest in improving their use of digital technology. The key is to remember that there is always more work to be done. n 10 - 99 employees n 100 - 499 employees n 500 - 999 employees Digital transformation progress by company size Home
  • 7. pg 7 An IDC InfoBrief, sponsored by SAPThriving in the Digital Economy: Key findings A quarter of all small firms and roughly 40% of midsize firms worldwide have deployed at least one digital technology component. Assembling resources is necessary but not sufficient. The key is effectively adding to and coordinating your digital transformation portfolio. Tap internal and external resources to identify IT solutions for your transformation’s next step. Businesses are embracing digital transformation, but may not realize it Collaborative software for employees to share documents and calendars Business analytics/Business intelligence software (BI) for data analysis Customer relationship management software (CRM) E-commerce/online order taking and billing Enterprise resource planning software (ERP) 48% 30% 40% 32% 25% 57% 49% 53% 39% 41% 59% 53% 57% 45% 47% Collaboration CUSTOMER ANALYTICS ECOMM ENTERPRISE $$ $ Collaboration CUSTOMER ANALYTICS ECOMM ENTERPRISE $$ $ Collaboration CUSTOMER ANALYTICS ECOMM ENTERPRISE $$ $ Collaboration CUSTOMER ANALYTICS ECOMM ENTERPRISE $$ $ Collaboration CUSTOMER ANALYTICS ECOMM ENTERPRISE $$ $ n 10 - 99 employees n 100 - 499 employees n 500 - 999 employees Technology resource utilized by company size Home
  • 8. pg 8 An IDC InfoBrief, sponsored by SAPThriving in the Digital Economy: Key findings High-growth companies see digital transformation as both exciting and also daunting. They are excited about performance benefits and new ways of doing business. But these firms are also concerned about relying exclusively on data to make decisions, rather than experience as well, and fear that they will lose personal relationships with customers. Optimistic about tech benefits, realistic about challenges I am optimistic about the performance benefits made possible with advanced technology Adopting new technology for our business seems risky The way business is being done is changing in new and exciting ways as a result of the digital economy The next generation of company workers will not have the same kinds of relationships with customers we’ve had in the past Concern that we will rely too much on data to make effective business decisions 43% 21% 40% 34% 35% 62% 25% 57% 41% 43% 69% 34% 69% 34% 44% n Flat/Declining growth n Moderate growth (1-9%) n High growth (10%+) Attitude by revenue growth Home
  • 9. pg 9 An IDC InfoBrief, sponsored by SAPThriving in the Digital Economy: Key findings Faster growing firms are more likely to appreciate digital transformation’s benefits, both their impact today and their potential for future growth. New technology related to digital transformation improves the ability of small and midsize companies to compete with larger firms. Active participation in the digital economy will be essential for success. Faster growing firms have positive attitudes regarding digital transformation’s benefits A mix of online resources and availability of personal assistance (online or via phone) has allowed us to expand customer engagement effectively Our active participation in the digital economy will be essential to our company’s survival in the next 3-5 years New technology solutions have allowed us to begin/ continue revising our workflow and processes to streamline operations and improve productivity We’re excited about the unique opportunities technology provides to expand our business geographically and compete. Effective use of business analytics can allow us to expand our business and compete in new growth areas New processes and advanced digital technology has helped free up resources and allow us to grow our business 62% 62%60% 65% 64% 52% 48% 58% 51% 48% 42% 32% 48% 32% 27% n Flat/Declining growth n Moderate growth (1-9%) n High growth (10%+) Attitude by revenue growth Home
  • 10. pg 10 An IDC InfoBrief, sponsored by SAPThriving in the Digital Economy: Key findings Management may have a good“feel”for the business based on experience and instinct, but effective business intelligence can take planning and execution to the next level. Performance measures can help track progress (rear view mirrors), but advanced predictive analytics can help firms see what is coming (headlights). Firms can also benefit from the examination of social media data and even the rich sensor and mobile device data associated with the Internet of Things. These and other new data types can provide unique insights on customers’ thoughts and product usage. Advanced business analytics are key to success and transformation Have some business intelligence/business analytics software but for descriptive comparisons only Have business analytics for descriptive, forecasting and business analysis Have business intelligence/business analytics software for descriptive as well as forecast purposes Analyze social data, like online comments and postings Have expanded use of information from sensors/other devices as part of‘Internet of Things’ 41% 45% 52% 44% 26% 39% 42% 45% 35% 17% 33% 25% 36% 19% 10% n Flat/Declining growth n Moderate growth (1-9%) n High growth (10%+) Resource usage by revenue growth Home
  • 11. pg 11 An IDC InfoBrief, sponsored by SAPThriving in the Digital Economy: Key findings New types of data can help you change the way you conduct business in innovative and effective ways. Leveraging new data insights and automation tools can sharpen business. The near-term benefits of greater internal efficiency can be compelling, but the longer-term insights related to external opportunities can drive business success. Streamlining business processes: The heart of business transformation Streamlining business processes/practices Support for data-driven decision making Business model transformation, changing how we do business Gain new insights on internal operations Gain new insights on external operations (customers, supply chain) 54% 54% 46% 47% 41% 53% 50% 42% 43% 37%39% 37% 28% 31% 25% n Flat/Declining growth n Moderate growth (1-9%) n High growth (10%+) Benefits of new business intelligence/analytics by revenue growth Home
  • 12. An IDC InfoBrief, sponsored by SAPThriving in the Digital Economy: Key findings pg 12 * Numbers above are rounded Survey respondents worldwide vary in their digital transformation progress Major regional differences in how firms assess their digital transformation progress » While 25% of North American firms are at the earliest stage of digital transformation, almost half have advanced significantly. » Latin America and South Africa indicate strong progress, in keeping with many firms using assets like business intelligence software. » One third of Asia/Pacific firms are well underway in their transformation but less likely to have gone beyond full integration. » Western European firms are starting digital transformation, with 22% beginning to automate different functions and 23% at an early stage of automating and coordinating different activities. Home
  • 13. pg 13 An IDC InfoBrief, sponsored by SAPThriving in the Digital Economy: Key findings » Firms led by Gen X (born 1965-1980) are slightly less advanced than Millennial- led ones, and over 60% are similarly optimistic and excited about digital transformation’s benefits. » Firms led by Baby Boomers (born 1945-1964) are not much different than those with younger management when it comes to digital transformation progress, but they are less excited and more cautious in their attitudes and technology use. » Finally, firms led by the Greatest Generation (born before 1945) are far less likely to be moving to digital transformation and not as likely to be optimistic or excited about potential business process enhancement. Independent of senior management age, small and midsize firms would do well to embrace the positive outlook of Millennial-led firms and actively pursue digital transformation and resulting performance improvement. Millennial and Gen X-led firms significantly ahead in digital transformation Home
  • 14. pg 14 An IDC InfoBrief, sponsored by SAPThriving in the Digital Economy: Recommendations 1. Digital transformation is continual Don’t underestimate the need to coordinate a growing portfolio of digital assets even if you think you are well along in the process. Think journey, not destination (and make sure staff knows about the pace and nature of company progress. Their ongoing support is important). 2. The benefits are clear: Generate insights and sharpen business processes Integrating technology into business processes requires discipline, but it delivers clear and continuing benefits. Effective analytics can provide invaluable information about where business operations are strong and where they need improvement. 3. Tap the thinking and guidance of external as well as internal resources In addition to developing and refining internal metrics, make sure to capture less tangible information by listening to knowledgeable staff, customers, and technology sources. Put mechanisms in place to make this happen. Three critical digital transformation takeaways (and challenges for you) Home
  • 15. pg 15 An IDC InfoBrief, sponsored by SAPThriving in the Digital Economy: Recommendations Compare your resources with those used by others Are you in step with industry standard practices or are you falling behind? Are you providing the kind of experiences your customers expect? Where can processes be improved? Where can the addition of new software and other resources make a difference? Think about improved coordination between resources you have and those you could be adding. Tap into IT partners who can identify ways to help your business run simpler. Removing complexity is a great way to delight customers and staff alike. Areas like e-commerce engagement (especially with mobile access) when combined with account management and information (with front office and back office coordination) can transform your business. Guidance for small businesses moving cautiously towards digital transformation Home
  • 16. pg 16 An IDC InfoBrief, sponsored by SAPThriving in the Digital Economy: Recommendations Identify processes/resources that aren’t keeping pace with transformation Many firms at this stage are underperforming and underinvesting in some areas (like analytics or customer engagement) while properly investing and succeeding in others. Coordination and alignment of advanced software is especially important at this stage. Address the “people” side of digital transformation Be aware that the“always on”and“always visible”nature of the digital economy means little room for error. At the same time companies can use the data available through new analytics to help personalize relationships with suppliers, partners, and customers. This can strengthen relationships even while allowing them to scale significantly. Make sure that there is effective training and support for new software. IT partners can play an important role in overcoming concerns about losing“personal touch”with customers with specific training programs. While roles and processes may change, improvements in productivity and performance will improve customer satisfaction. Guidance for midsize firms adopting digital transformation capabilities Home
  • 17. pg 17 An IDC InfoBrief, sponsored by SAPThriving in the Digital Economy: Methodology » For this report, IDC conducted a worldwide survey of 3,210 small and midsize business decision makers. » The survey included companies with between 10 and 999 employees. » The survey was conducted online in January 2016. » Countries in the survey include the US, UK, France, Germany, China, Australia, India, Singapore, Brazil, Mexico, and South Africa. Methodology Home