The document summarizes how Qualcomm and Spansion have benefited from implementing Salesforce solutions. Qualcomm deployed Salesforce across various business units to gain flexibility and visibility into customer data. This allowed them to better support changing business needs and provide a better customer experience. Spansion was facing challenges with sales and operations planning due to a lack of real-time customer information. Both companies saw increased user satisfaction and adoption of CRM after implementing Salesforce.

1. Competitive Advantage in High-Tech Manufacturing Through Flexibility & Visibility Track: High-Tech Mark Silber, IT System Architect, Qualcomm Evan Randall, Manager, Strategic Sales Program, Spansion EJ Tavella, VP Solutions, Steelwedge Mandar Parikh, Sr. Manager, Product Strategy, Salesforce.com

2. Safe Harbor Statement “ Safe harbor” statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements including but not limited to statements concerning the potential market for our existing service offerings and future offerings. All of our forward looking statements involve risks, uncertainties and assumptions. If any such risks or uncertainties materialize or if any of the assumptions proves incorrect, our results could differ materially from the results expressed or implied by the forward-looking statements we make. The risks and uncertainties referred to above include - but are not limited to - risks associated with possible fluctuations in our operating results and cash flows, rate of growth and anticipated revenue run rate, errors, interruptions or delays in our service or our Web hosting, our new business model, our history of operating losses, the possibility that we will not remain profitable, breach of our security measures, the emerging market in which we operate, our relatively limited operating history, our ability to hire, retain and motivate our employees and manage our growth, competition, our ability to continue to release and gain customer acceptance of new and improved versions of our service, customer and partner acceptance of the AppExchange, successful customer deployment and utilization of our services, unanticipated changes in our effective tax rate, fluctuations in the number of shares outstanding, the price of such shares, foreign currency exchange rates and interest rates. Further information on these and other factors that could affect our financial results is included in the reports on Forms 10-K, 10-Q and 8-K and in other filings we make with the Securities and Exchange Commission from time to time. These documents are available on the SEC Filings section of the Investor Information section of our website at www.salesforce.com /investor . Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements, except as required by law.

3. High Tech Firms Have Standardized on Salesforce ~500 Subscribers ~1,000 Subscribers ~70 Subscribers ~100 Subscribers ~800 Subscribers ~275 Subscribers ~45 Subscribers ~1500 Subscribers ~80 Subscribers ~150 Subscribers ~450 Subscribers ~125 Subscribers ~350 Subscribers ~230 Subscribers ~400 Subscribers ~890 Subscribers ~40,000 Subscribers ~14,000 Subscribers ~7,600 Subscribers ~1,600 Subscribers

5. Mark Silber IT Systems Architect [email_address]

18. Evan Randall Manager, Strategic Sales Program [email_address] EJ Tavella VP Solutions [email_address]

24. Cycle time down from 10 weeks to 3 weeks Real Time Data vs. Manual Data Bottoms Up Account Planning Tops Down Market Planning Performance Analytics

25. How Does Steelwedge Work? Executive Performance Review Sales Planning Process Record Plan of Record Open up planning template Review, Edit & Approve Plans Submit New Plan: Record reasons; Trigger action/process Update Plan or Scenario Executive Management Product Management/ Marketing Finance Operations Sales

26. Opportunity Pipeline Single Item Forecast Update Template Drill Down links to Opportunity Details

28. Mark Silber IT System Architect QUESTION & ANSWER SESSION Evan Randall Manager, Strategic Sales EJ Tavella VP Solutions