Managing an influx of identities each school term is an arduous and expensive task. Our hybrid identity solution helps simplify account access and management to make your EDTech more productive and to help enable your successful digital transformation.

1. The Simplest Way to Manage Identities
Across Multiple Services for Students,
Staff and Faculty.
Hybrid Identity Made Simple

2. The Student Management Challenge
How do we manage identities across multiple systems – efficiently?
We need a better way to create
and manage student accounts
across all our cloud services and
internal systems.
Right now, we’re using several
different admin apps to manage
identities across our directory,
CRM, HR, and email systems.
Each of these apps are fairly
complex and require training and
admin rights or special permissions.

3. How ServiceControl Can Help
Account management across multiple services – made easy.
Quickly connect your multiple services
and delegate the appropriate tasks to the right
people. Be ready for the next term.
Provision users across multiple services
with our easy-to-use and highly configurable
form tools.
Create workflows across multiple services
and focus on service process automation and
continuous improvement.
Improve system security by leveraging the
power of our audit and reporting features.

4. Streamline Admission Process
Delegate administrative functions and tasks
to the admissions staff.
Faster student account provisioning.
Enable students self-service account access.
Full audit trail of all changes that are made.
Modify and customize your admission
process.

5. Major Benefits
Lower costs: Reduce the amount of
training required to perform simple tasks
across multiple systems.
More secure: Delegate role-based
management tasks more securely.
Process automation: Manage your
services more efficiently by creating
repeatable workflows.
Single point of management:
Create, manage, and audit user accounts
across multiple services from a single,
easy-to-use console.
1
2
3
4

6. How ServiceControl works

7. What Are You Looking For?
Simplicity
Security
Scalability
Speed of Deployment
Savings and Immediate Return on Investment

8. ServiceControl: Case Study
Wilfrid Laurier University enhanced delegated account administration
for Novell GroupWise and NetMail with ServiceControl
Challenge Solution Results
Wilfrid Laurier University had to
manage 12,000 students, 1,100
faculty and staff members and
1600 workstations spread around
multiple buildings and labs across
campus.
The university needed a simpler
way to manage users across
multiple services.
ServiceControl was implemented
to simplify their help desk user
management solution for
GroupWise and eDirectory.
Our platform helped to reduce
training costs and the complexity
of securely provisioning and
managing user identities.
Our customized enhancement
added a number of NetMail
features.
ServiceControl immediately
simplified the process which
meant immediate ROI.
It took only 2 hours to install and
staff were trained quickly.
Our customized enhancement
added a number of features.
We now use ServiceControll
instead if NW Admin or
ConsoleOne, and no longer need
to login as “admin.

9. ServiceControl: Case Study
Frankfort Schools use ServiceControl to manage Active Directory and
eDirectory student accounts.
Challenge Solution Results
All students needed a unique
username and password.
The teachers needed a secure
and stable solution that would
alleviate stress, be quick to
implement and easy to learn.
Help desk staff needed to quickly
administer user accounts without
having to use Java-based tools
like iManager and ConsoleOne.
ServiceControl was implemented
to simplify their help desk user
management solution for
ConsoleOne and eDirectory.
Build groups and alleviate the
complicated process of assigning
iManager roles.
The workload of password
changes was reduced by 99%.
We’ve totally relieved help desk
call volume and our teachers now
feel empowered to correct
password problems and get right
back to teaching.

10. ServiceControl: Case Study
Fordham University School of Law uses ServiceControl’s Self-Service
Account Activation and Password Self-Service module to provide a
seamless and enhanced student and staff user experience.
Challenge Solution Results
Simplify student account
activation and deliver password
self-service to their new and
existing students.
To enable students to login and
activate their accounts without
calling the help desk.
To allow students to automatically
activate their email and directory
accounts with their student ID and
a few questions.
ServiceControl implemented their
Account Activation and User Self-
Service portal.
Accounts are provisioned in
Banner and synchronized across
to Active Directory, eDirectory
and GroupWise via Novell
Identity Manager.
ServiceControls works in tandem
with Novell Identity Manager to
deliver a complete user lifecycle
management solution.
Within the first year over 600
first-year students activated their
accounts and reset their
passwords without a single call to
the help desk.
The help desk staff use
ServiceControl as their primary
application to carry out delegated
account management tasks.
Customized to be fully integrated
with Fordham Law School’s
website look and feel.

11. ServiceControl: Case Study
Pendergast Elementary School District chose EMU and ServiceControl to
provide bulk user management and delegated account administration
services to its large network.
Challenge Solution Results
Increasing demands for more
network/internet services, more
computers, more access, more
applications and higher
expectations — with a decreasing
budget and fewer IT support staff.
Needed to find a bulk-user
management tool to help them
deal with managing 3,500+ new
student accounts in 11 different
schools.
ServiceControl allows school
districts, teachers and other non-
technical staff to carry out the
“top-ten” user account
management functions.
Provided web-based, ZERO-
Rights, delegated user
administration functions.
The ServiceControl platform was
delivered within 24 hours. Our
staff were trained and using it by
the end of the day it arrived.
In a few short hours, we had
created 3,500 user accounts and
configured all of their NDS and
GroupWise information.
Senior IT staff have been freed
up to focus on high-level
technical tasks.

12. Administrators are happy that they can dedicate their
precious time to larger, more critical projects.
Teachers are grateful that they can personally carry out
password resets without needing to waste any
classroom or lab time and without needing to bother IT
administrators.
In Conclusion:

13. Request a Product Tour
by clicking on the logo above.
Saher Ghattas, Director of Sales
408.675.5015 Ext 233
sghattas@servicecontrol.com
www.servicecontrol.com