Hussein Mohamed Hussein is an experienced IT Manager seeking a new challenging position. He has over 15 years of experience in IT management roles. He is skilled in networks, systems administration, and information security. He holds certifications in Cisco CCNA, ITIL, and has managed large-scale infrastructure projects.

1. Personal Information
Birth Date: 29 Jan 1980
Gender: Male
Marital Status: Married
Military Service: Exempted
Nationality: Egyptian
Career Objective
Seeking a challenging position in the Information Technology Organization, where my skills & Experience can
be further improved and applied.
Work Experience
Etisal International
Misr Travel Building, Cairo
Maadi Contact Center Park, Cairo
Call Center Services
Certified ISO & COPC
- IT Manager October 2014 – Present
National River Transport Company
Nile Cargo
A subsidiary of Citadel Capital Company
Tanaash River Port – Elwaraak District
- IT Manager Jan. 2012 – September 2014
- IT Supervisor Dec. 2009 – Dec. 2011
Hussein Mohamed Hussein
Technical Management, Technical Understanding,
Analyzing Information, Informing Others, Staffing,
Problem Solving, Data Center Management,
Developing Budgets, Coordination, Strategic
Planning, Quality Management
Contact Information
Address: 80, St. Gamal Abdel Naser,
8
th
District, 6
th
of October.
Guiza 12311, Egypt
Day Phone: + (202) 3345-3102
Evening Phone: + (202) 38892255
E-Mail: Eng_Husn80@Hotmail.com
E-Mail: Husso128@Hotmail.Com
Mobile Phone: (+2) 0100 655 4524

2. RAYA CONTACT CENTER September 2003 – December 2009
A Subsidiary of RAYA HOLDING
Block 7A, Elmotamiz District, 6th of October – Cairo
Call Center Services
Certified ISO & COPC
- Senior Network Specialist Jan 2008 – Dec. 2009
- Senior Network Administrator Jan 2007 – Jan 2008
- Network Administrator Jan 2006 – Jan 2007
- System Administrator Jan 2005 – Jan 2006
- Help Desk Administrator June 2004 – Jan 2005
- Help Desk & IT Support Nov. 2003 – June 2004
- Customer Support Sep. 2003 – Nov. 2003
SYNERGY PROFESSIONAL SERVICES February 2003 – Sep. 2003
95, Hafez Ramadan St, Nasr City. - Cairo
Synergyps.Org
Technical Support Engineer
Help Desk - On Call.
Resident at USAID for two months.
NEW VALLY FOR MODERN COMPUTER SYSTEMS June 2001 - January 2003
180 Matrawy St, El Matarya. - Cairo
NVMCS
PC Hardware Maintenance.
Courses
NATIONAL TELECOMMUNICATION INSTITUTE (NTI) January 2003
Cairo, Egypt
Cisco CCNA &CCNP for two months (Including practical Labs) at NTI.
Synergy Professional Services June 2003
Cairo, Egypt
- MS Windows 2000 Professional
- MS Windows 2000 Server
- MS Windows Advanced Server
Innovative Group, Inc. – Florida, USA September 2005
Cairo, Egypt
Principles of Communication & Time Management
IT Egypt CORP. March 2015
Cairo, Egypt
ITIL® Foundation Certificate in IT Service Management

3. Certificates
- Certification/Diploma – CCNA Certified with Score 962 March 2003
- Certification of Achievement – USAID Project June 2003
- Certification of Dedication – RAYA Contact Center October 2004
- Certification of Appreciation – Principles of Communication September 2005
- Certificate of Membership Award – RAYA Achievers Club March 2007
- ITIL® Foundation Certificate in IT Service Management March 2015
Current Job Description
- Maintains information technology strategies by managing staff, researching and
implementing technological strategic solutions
- Accomplishes information technology staff results by communicating job expectations;
planning, monitoring, and appraising job results, coaching, counseling and disciplining
employees, initiating, coordinating, and enforcing systems, policies, and procedures.
- Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a
safe and secure work environment; developing personal growth opportunities
- Maintains organization's effectiveness and efficiency by defining, delivering, and
supporting strategic plans for implementing information technologies
- Directs technological research by studying organization goals, strategies, practices, and
user projects
- Completes projects by coordinating resources and timetables with user departments and
data center.
- Verifies application results by conducting system audits of technologies implemented.
- Preserves assets by implementing disaster recovery and back-up procedures and
information security and control structures
- commends information technology strategies, policies, and procedures by evaluating
organization outcomes; identifying problems; evaluating trends; anticipating
requirements
- Accomplishes financial objectives by forecasting requirements; preparing an annual
budget; scheduling expenditures; analyzing variances; initiating corrective action
- Maintains quality service by establishing and enforcing organization standards.
- Contributes to team effort by accomplishing related results as needed.
Previous Job Description
- Supervising Administrators Team ( Two Senior System Engineers plus Network/Security
Administrator)
- Supervising Technical Customer Support team for company employees services which is
including ( Three IT Technical Support Engineers plus one IT Technical Administrator)
- Monitoring customer support Tickets and following up until it handled & closed

4. - Exporting Monthly Report for customer support tickets for analyzing “ number of tickets,
working on the weak points and requested tickets & improving it
- Monitoring & Maintaining all Microsoft Systems Services in terms of (System policies,
Domain Controllers, Exchange 2010 Server, BlackBerry server & its services, GPS &
Handheld servers, TMG 2010 Internet server, Symantec Backup Exec server, Users
Profile server, Shared file server, Antivirus server & its updates Vs policies)
- Following up Microsoft products updates Vs licenses and additional required company
applications updates Vs licenses.
- Monitoring & Maintain all Network systems / devices in terms of ( Network Printers,
Access points, Cisco Backbone switches, Cisco IP phone System, Cisco Edge switches,
Internet Main line router & Backup line router)
- Maintain all Security Systems & it access matrix in terms of (Cisco PIX & ASA firewall,
TMG internet server, Corporate Kaspersky Antivirus server, shared departments Folders
and group emailing list).
- Monitoring & Maintain Blackberry server services & its licenses Vs company headcounts
and Its security policies
- Procurement IT Manager as I’m Responsible on Purchasing of all IT & Servers
Equipments that is required for the company.
- Monitoring & Updating on each single IT asset transaction records Verses the invoice,
Supplier & the employees
- Currently I am the IT Consultant & project manager for a huge project regarding merging
two companies (Nile Cargo & NRPMC) under the umbrella of Citadel Capital in terms of
an integrated new IT infrastructure & Data Center for both companies at Tanaash River
port site. (we can discuss this point in more details through our interview)
RAYA Job Description
- Monitoring Internal network Up time to be not less than 99%
- Monitoring External network Up time to be not less than 95%
- Provide log file report by all the internal Via external network incidents on monthly basis
- Monitoring all my clients VPNs & VOIP connection on daily basis (where we have more
than 30 VPN, 5 VOIP & 3 Internet Connections)
- Resolving escalated problems from the clients due to network problems are not than 120
minutes
- Resolving escalated problems from the IT Support Engineers & Administrators are not
more than 60 min.
- Resolving Escalated H/W Problems must be solved within 16 working hours
- Maintain and update all security issues on (PIX Firewall, Cisco Routers & Cisco, Nortel,
HP Procurve & 3Com Switches and Access Points)
- Provide log file report for all H/W equipments Uptime & Downtime Via Asset
Transaction Analysis on monthly basis
- Purchasing all related IT H/W equipments
- Provide IT Supplies Consumption Report on monthly basis
- Provide each Project Consumption Report on monthly basis

5. - Design & Implement Projects seating Plan across the company
- Provide IT Performance Report Via Helpdesk & Asset Transaction System on monthly
basis
- Provide an Action Plan Improving IT Performance to meet ISO & COPC standards and
to be maintained & updated.
Achievements
- Moving Synergy Professional Services infrastructure from its old location at Nasr City to
its new location at Misr Elgdeda (Compume Mall)
- Moving Raya Contact Center infrastructure from its old location at Elmohandisin to its
new location 6th
of October which contains 4 Floors in Zero down time.
- Implement & Design Monitoring Cameras Via recording application at Raya Contact
Center
- Implement & Design Kantech Security & Attendance system
- Design & Implement the whole IT Infrastructure for new RCC site at Abbasia building
which contains 3 Floors until operation starts running up and properly (discussing in the
Interview)
- Design & Implement the whole IT Infrastructure for Microsoft Smart Village Call Center
under the umbrella of RCC.
- Design & Implement the whole IT Infrastructure for AAIB Bank Call Center located at
“Garden City” under the umbrella of RCC.
- Design & Implement the whole IT Infrastructure for Audi Bank Call Center located at
“Giza Tower, Salah Salem Building & Elnile Agouza Villa” under the umbrella of RCC.
- Design & Implement the whole IT Infrastructure for Audi Bank Call Center located at
“Giza Tower, Salah Salem Building & Elnile Agouza Villa” under the umbrella of RCC.
- Design & Implement the whole IT Infrastructure for ThomasCook Call Center located at
“Misr Elgededa Elkorba & Masaken Sheraton” under the umbrella of RCC.
- Studied & revised existing Nile Cargo IT infrastructure & Data Center and accordingly
redesigned / implemented it in proper way according standards to serve and secure the
company operations in proper way.
- Moving / Secure Nile Cargo Company Data Center & IT equipments from ElMaadi site
to Tanaash site via zero down time Vs keeping the company operation online 24/7
Networks Experience
- Design and Maintain the Infrastructure of the Network Hierarchy
- Design and Maintain Local Area Switches
- Have good experience in Nortel Switches Via BayStack Switches (manage the switch
VLANs & Securities)
- Have good experience in 3COM Super Stack Switches (manage the switch VLANs &
Securities)
- Have good experience in HP Procurve Switches (manage the switch VLANs &
Securities)

6. - Have good experience in Cisco Catalyst Switches (manage the switch VLANs &
Securities)
- Aware of VPNs Technologies Via Configuration
- Configuration of Cisco Routers 2600
- Configuration of Cisco SOHO Routers
- Configuration of Cisco 1700 Series Routers
- Aware of Configuration of Cisco Routers 3640
- Maintain Cisco PIX Firewall PIX-515Version 6.1(3) (its routing list, Permit/Deny access
list inside/outside Via DMZ, Route static TCP, UDP).
- Aware of assembling VOIP connections
- Good in troubleshooting and Monitoring internal network connections (Switches,
Servers, Firewalls, Routers)
- Good in troubleshooting and Monitoring WAN connections (VPNs, internet, VOIP)
through the H/W devices [Routers, HDSLs & Paradyne] and through software tools, It
always send me alarms & show me the status of my connections.
- Mange Cisco IP Phone CUCM (Cisco Unified CM Administration)
Hardware & Software Experience
- Good Experience in troubleshooting and maintaining PC/Server H/W problems
- Good dealing with PC/Server S/W Problems & its operating system (Windows NT4.0,
Win9x, Windows XP, Win server 2003, Win server 2008) Via its application ( MS
Siebel, Remedy, NTS & Citrix server {Meta frame XP version} )
- Have background on Symposium 4.2 Servers & CTI Server and Nortel Digital phone sets
(2616, 3903, 3905 & Nortel IP Phones i2015)
- Managing Cisco IP Phone CUCM (Cisco Unified CM Administration) plus configuring
Cisco IP phone sets (Cisco UC Phone 6911, Cisco UC Phone G7911, Cisco Unified IP
Phone 7942, Cisco Unified IP Phone 7975, Cisco Unified IP Phone 7962, and Cisco IP
Conference Station 7937 Global).
- Security & Attendance Systems
Systems Experience
- Maintain File Server (Users Roaming Profiles via Shared Folders and its Securities)
- Manage and Maintain Exchange server 2003, 2007 & 2010 (System Polices, Routing
Groups, Connectors, HUBCAS, Mailboxes & Edge )
- Manage and Maintain ISA Server 2004 and TMG 2010 (Rules, Protocols & Permissions)
- Microsoft Infrastructure Administration (DC, DNS, DHCP)
- Group Policy Design & Implementation
- MS SMS Server Administration
- MS Active Directory Users & Computers
- Implement & Design Norton Corporation Server V10 and its distributed clients

7. - Implement & Design Symantec End Point Protection Server V11 and its distributed
clients
- Manage & Maintain Symantec Backup Exec 2010 R3
- Qfiniti Recording & Monitoring System for telephone and screen
- CallParrot Recording & Monitoring System for telephone and screen
- MS Office 97, 2003, 2007 & 2010
Skills
- Excellent organizational skills
- Excellent analytical and problem solving skills
- Understanding of complex information and requirements
- Good prioritization skills and be flexible enough to adapt plans
- Good evaluation skills
- Good communications skills - written and verbal
- IT skills combined with a good head for business
- A good team-playing mentality
- Good leadership skills
- An ability to work to tight deadlines and within constraints
Languages
Language Level
Arabic Native
English Fluent
Education
OBOUR HIGH INSTITUTE FOR TECHNOLOGY AND ENGINEERING June 2002
Cairo, Egypt
Degree: Bachelor of Communication & Electronics
Five years - Communication and Computer Networks.
My Graduation Project was “Dimensioning of Modern Communication Networks. “
GEZIRA LANGUAGE SCHOOLS June 1997
Cairo, Egypt
Degree: High school
Primary, Preparatory and GCSS certifications.
Target Job
Location: All Arab Countries.
Category: Information Technology, Networks, Systems, Computer/ Hardware, Computer/ Software.
Career Level
Career Level: Managerial Level
Others: Own a Car/Valid Driving License
Thank You