B.Tech. in Information Technology and CCNA certified with 3+ Years Experience in I.T. Infrastructure,Networking, Software & Hardware.

1. ALOK TIWARI
Email: aloktiwarietah@gmail.com
Contact no: +91-7503890756 CSCO12817168
OBJECTIVE
A dynamic individual presently working as a Senior Network Engineer in Impartus Innovations
Pvt. Ltd. Supported Bharti Airtel Ltd. and National Stock Exchange of India Ltd as clients in
my previous organizations. A keen learner with ability to work under pressure & meet
deadlines. Possess strong communication, inter-personal skills and fast learning ability.
Having 3+ Years of Experience in IT as Network Engineer.
TECHNICAL SKILLS
Hardware and Maintenance:
• Installing and configuring the peripherals, components and drivers.
• Installing and configuring Windows 2000, 2003, XP and Windows 7.
• Hardware Troubleshooting.
• Understanding general PC components, partitioning and formatting a Hard disk.
Windows Networking and Administration:
• TCP/IP Model, Network topology.
• LAN, MAN, WAN technology and Architecture.
• IP Addressing IPv4, Subnetting and Supernetting.
• Network implementation, Network components, protocols.
• Understanding of OSI model.
• Sound knowledge of configuring network printers.
Technical skills related to Cisco:
• Router: Basic configuration of Router 1800, 2600 and 2800 series.
• Switch: Basic configuration on Cisco switches 1600, 2900 and 2950 series.
• Network Technologies: CDP, Access Control List (ACL), NAT and PAT, GRE
tunneling, DHCP.
• Routing: Static routing, RIP V1 & V2, OSPF and BGP.
• Switching: VLAN, VTP and STP.
• Remote administration tools: Telnet and SSH.
• Basic knowledge on MPLS, IPsec, HSRP and VRRP.
CERTIFICATION
Cisco Certified network Associate (CCNA id: CSCO12817168).
JAVA & J2EE Certification from DUCAT, Noida.
Will pursue CCNP soon and have a strong desire to achieve CCIE certification.
TOOLS USED
• Network Management System (NMS) for First level troubleshooting of Media.
• Oracle ECRM: Front End Ticketing Tool.
• MRTG (Multi Router Traffic Gropper) for Bandwidth Utilization.
• M6 MetaSolv for Project Closer Document information.
• HP open view NNM.

2. • Kiwi Syslog Server.
• Fresh Desk.
• Zabbix.
WORK EXPERIENCE
I-tech Power, Ghaziabad
Software Trainee: Jan 2012 - June 2012
Shubham Soft Solution Pvt. Ltd., Ghaziabad
Desktop & Network Engineer: May 2013 - April 2014
Intarvo Technologies Ltd Noida
Client – Toshiba India Pvt. Ltd
Trainee Engineer: April 2014 – Oct. 2014.
Net Connect Pvt. Ltd.
Job Location – HCL Comnet Ltd, Noida
Client- National Stock Exchange of India Ltd.
Consultant: Nov. 2014 – March 2015
HCL Comnet Ltd. Noida
Job Location- National Stock Exchange of India Ltd.
Client- National Stock Exchange of India Ltd.
Network Engineer: March 2015 – February 2016
Principal Duties and Key Responsibilities:
• Managing whole Data Center operations of National Stock Exchange of India ltd. &
monitoring the whole network infrastructure of NSE of North Region.
• Handling all network issues of NSE in Jeevan Vihar POP, where we do investigation
about issue and provide resolution.
• Monitoring on the tool Server Solar Wind & Kiwi Syslog.
• Taking Backup of All Routers Configuration on daily basis.
• Working on Backbone links of NSE across India.
• Troubleshooting the 2MB links with the Coordination of BSO.
• Coordinating with different ISP (BHARTI AIRTEL, RELIANCE, TATA & MTNL) and
opening tickets & troubleshoot with them to fix the issue.
• Opening CISCO RMA cases for any hardware related issues.
• Coordinating with Incident Management for sending Management communication in
case of any Network issues or network downtime.
• Making POP Activity Sheet on daily basis.
• Checking for CRC Errors & interfaces resets for Backbone links.
• Report for Backbone links along with 2 MB Leased lines.
• Creating POP Checklist report for all the routers mentioning memory utilization, CPU
Utilization, Module Status and Temperature of the DATA CENTRE.
• Maintaining the customer commissioned list for all 2 MB last mile for all BSOs.
• Checking STM of all 2 MB Lease lines on daily hourly basis.
• Coordinating with all BSO Team Members for 2 MB Lease line issues.
• Coordinating with BSO Engineers and LL Engineers for loop checking.
• Checking the syslog status for trading hours of NSE.
• Coordinating with VPN Support Team & HCL NOC for all Backbone links.
• Coordinating with Vendor AMARAJA, if any issue with SMPS.

3. • Checking Net Console for BHARTI & RELIANCE issues and coordinate accordingly
with BSO’s & HCL NOC Team.
• Taking log for all Routers on daily basis.
• Removing all configurations for surrender links received from HCL NOC.
• Performing APS Testing on weekly basis.
• Handling Network Escalation’s & provides resolutions to customers/client within SLA.
• Liaise with ISP for the issues whenever required for RFO and update devices if
required.
• Ability to troubleshoot and resolve network issues in timely manner, build knowledge
base for improvement/proactive management.
e-Centric Solution Pvt. Ltd.
Job Location – Wipro Infotech Ltd, Gurgaon
Client- Bharti Airtel, Manesar
Network Administrator: February 2016 – July 2016
Principal Duties and Key Responsibilities:
• Responsible for providing end to end solution to Airtel Enterprises Services clients for
Internet Lease Port, Fixed Lease Line, MPLS VPN, on WAN connectivity.
• Handling the escalation call from service account manager, project manager or from
customer & provide them the support as per requirement.
• Follow the process of Change management, Incident management, Configuration &
maintenance of Cisco routers.
• Effective Coordination with all location Router Engineer, Vendors & location IT Heads
to ensure smooth Network operation.
• Taking care of SLA (Service Level Agreement).
• Planning, configuring, implementing and troubleshooting large networks providing
level-2 support.
• Implementation, configuration, integration and maintenance of large and complex
networks ensuring maximum uptime by using tools like SIP portal.
• Troubleshooting all networking problems on WAN connectivity to ensure minimum
downtime and maximum availability/ connectivity of networks within SLA parameter.
• Incident management and preparation of RCA report.
• Taking up with Field Service Providers& Partner Carriers (FSP’s) for end to end
resolution.
• Use of BMS tool for change management activity ,provide remedy TT for outage
• Follow-up with hardware vender (Velocis/Data craft/syndrome/Beetle).
• Manage 19000+ fully manage customer.
• Configuration of WAN Routers as per Network Configuration of Corporate Customer.
Impartus Innovations Pvt. Ltd. , Bangalore
Job Location – Impartus Innovations Pvt. Ltd, Gurgaon
Network Administrator: July 2016 – Present
Principal Duties and Key Responsibilities:
• Support the implementation & maintenance activities for the clients of Impartus
• Installing and configuring computer hardware operating systems (Ubuntu) and
applications.
• Monitoring and maintaining servers and networks.
• Talking staff or clients through a series of actions, either face to face or over the
telephone to help set up systems or resolve issues.
• Troubleshooting system and network problems and diagnosing and solving hardware

4. • Replacing hardware parts as required.
• Providing support, including procedural documentation and relevant reports.
• Setting up new users' accounts and profiles and dealing with password issues.
• Responding within agreed time limits to call-outs.
• Working continuously on a task until completion.
• Prioritizing and managing many open cases at one time.
• Rapidly establishing a good working relationship with customers and other
professionals, e.g. software developers.
• Conducting electrical safety checks on computer equipment.
• Conducting Demonstrations of Impartus's Product.
ACADEMIC QUALIFICATION
• Bachelor of Technology in Information Technology (Full Time 3 Year Course) from
JSS Academy of Technical Education, Noida in 2013
• Bachelor of Science in Mathematics (Full Time 3 Year Course) from Dr. Bhimrao
Ambedkar University, Agra in 2009.
• Diploma in Library Science & Information Technology from Dr. Bhimrao Ambedkar
University, Agra
• 12th
from ASA Inter College, Etah with 60.06 %
• 10th
from ASA Inter College, Etah with 56.83 %
ACHIEVEMENTS:
• Passed NCC “C” Certificate as a LCPL Rank in 2008.
• Participate in ZEALICON-2011- The Annual Techno-Cultural Festival of JSSATE,
Noida.
• Participate in One Day Workshop on ENTERPRISE APPLICATION DEVELOPMENT
USING JAVA Conducted by CETPA INFOTECH PVT. LTD.
• Participate in MICROSOFT DREAM SPARK YATRA in 2011 & 2012.
• Participate in TECHNOLOGY BASED ENTREPRENEURSHIP DEVELOPMENT
PROGRAMME Sponsored by NSTEDB, Department of Science & Technology, Govt.
of India.
PERSONAL PROFILE
Father’s Name : Mr. Jagdish Tiwari
Mother’s Name : Mrs. Sadhana Tiwari
Date of Birth : 28th
July 1989
Nationality : Indian
Marital Status : Single
Languages known : Hindi, English
Hobbies & Interest : Singing & Cooking

5. PAN CARD No. : AJFPT1784N
NSR Registration Number (ITPIN) : 901111893654
Place: Noida (Alok Tiwari)

6. PAN CARD No. : AJFPT1784N
NSR Registration Number (ITPIN) : 901111893654
Place: Noida (Alok Tiwari)