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INTODUCTION
Ufone is an Etisalat
Group Company that
started its operations in
January 2001.
MISSION
STATEMENT
“Ufone it’s all about U. We are where you want to
be, we aim to provide you with wide coverage,
superior connectivity clean signals and voice
clarity. Wherever you are, Ufone keeps you
cooncted”
VISION
STATEMENT
“ To be the leading telecommunication service
provider in Pakistan by offering innovative
communication solutions for customers while
exceeding shareholder value and employee
expectation”
QUESTIONER
• How does your HR department do a job analysis?
• How do you retain employees and what is your
turnover?
• What are the ways in which you train and develop your
Human Resource?
• How do you evaluate employee performance?
• As a Chief HR Manager what is your span of control?
• How do you innovate your training and development
requirements according to the dynamic and unstable
economy?
• What are the possible skills or experience requirements
your organization seeks in fresh graduates?
• Does Ufone prefer internal or external recruitment?
• How do you motivate employees?
• What edge does the Human Resource in Ufone have on
comparison to its competitors like jazz and Zong?
RESULTS
JOB ANAYSIS
• Mercer, Heygroup Models.
• Questioning/ Training techniques.
• Managerial posts require 20 job Evaluation
experts, using Mercer framework
Employee Retention
• Flexibility
• Dynamic environment and culture
• Fringe Benefits
• Good career and growth opportunities
• Hygiene conditions and work mechanism
• Games events like Hiking, Internal awards
celebrations
• Facebook at work
Results
Innovation of training and development
• Automation
• 4G training
• Mobile app online learning
• New software, hardware licensing
• Blend learning style
Employee Performance Evaluation
• Form Filling at the start of the year
• Multiple feedbacks through
• Competency based evaluation models
• Cross functional points
• Objective evaluation through departments
• Final evaluation is done by the CHR
Results
Ufone Recruitment style
• 50% internal, 50% external depending on
circumstances
• Decisions are based on availability, operations,
time management, order of job and position
criticality
• Succession planning
Competitive Edge of HR in Ufone
• Self software developer
• Processing
• SAP systems
• No downsizing, very fewer turnover rates
Organizational structure of Ufone
NORTHERN DIVISION CENTRAL DIVISION SOUTHERN DIVISION
Hierarchy At Ufone
Board of
Directors
CEO
Project
Director
Marketing and
Sales
Customer Care
Information
System
Finance Engineering
HR and
Administration
Information
Technology
Quality
Assurance
SERVICES
• Internet Excess
• Online Bill Payments
• Power Sim
• International Roaming
• Voice Mail
• Call Management
• Messaging
Competitors
Jazz-Warid Telenor Zong
HUMAN RESOURCE
DEPARTMENT
• Orientation
• Human Resource Planning
• HR hiring/ Recruitment
• Selection process
• Compensation and benefits
• Human Resource
• Information System
• Leave Policy
• Working Hours Policy
• Retirement Policy
• Performance Evaluation
• Career Counselling
• Training and Development
HUMAN RESOURCE DEPARTMENT OF UFONE
RECRUITMENT AND
SELECTION
TRAINING AND
DEVELOPMENT
Recruitment and Selection
Application
Submission
Application
Screening
Initial Screening
and Assessments
Profile Sharing and
Hiring Function
Interview Turnaround Time
Selection, Offer &
Joining
HUMAN RESOURCE DEPARTMENT OF UFONE
ORGANIZATIONAL
DEVELOPMENT
TALENT ACQUISITION ANALYTICS
TRAINING AND
DEVELOPMENT
• E- learning platforms.
• On Job Training.
• 20+ helplines hosted.
• Understanding Customer Relationship
Management.
• External/Internal.
• Technological Trainings.
• Partnership with PTCL.
• Executions of trainings.
THANK YOU

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Human Resource Management | Ufone

  • 1. INTODUCTION Ufone is an Etisalat Group Company that started its operations in January 2001.
  • 2. MISSION STATEMENT “Ufone it’s all about U. We are where you want to be, we aim to provide you with wide coverage, superior connectivity clean signals and voice clarity. Wherever you are, Ufone keeps you cooncted”
  • 3. VISION STATEMENT “ To be the leading telecommunication service provider in Pakistan by offering innovative communication solutions for customers while exceeding shareholder value and employee expectation”
  • 4. QUESTIONER • How does your HR department do a job analysis? • How do you retain employees and what is your turnover? • What are the ways in which you train and develop your Human Resource? • How do you evaluate employee performance? • As a Chief HR Manager what is your span of control? • How do you innovate your training and development requirements according to the dynamic and unstable economy? • What are the possible skills or experience requirements your organization seeks in fresh graduates? • Does Ufone prefer internal or external recruitment? • How do you motivate employees? • What edge does the Human Resource in Ufone have on comparison to its competitors like jazz and Zong?
  • 5. RESULTS JOB ANAYSIS • Mercer, Heygroup Models. • Questioning/ Training techniques. • Managerial posts require 20 job Evaluation experts, using Mercer framework Employee Retention • Flexibility • Dynamic environment and culture • Fringe Benefits • Good career and growth opportunities • Hygiene conditions and work mechanism • Games events like Hiking, Internal awards celebrations • Facebook at work
  • 6. Results Innovation of training and development • Automation • 4G training • Mobile app online learning • New software, hardware licensing • Blend learning style Employee Performance Evaluation • Form Filling at the start of the year • Multiple feedbacks through • Competency based evaluation models • Cross functional points • Objective evaluation through departments • Final evaluation is done by the CHR
  • 7. Results Ufone Recruitment style • 50% internal, 50% external depending on circumstances • Decisions are based on availability, operations, time management, order of job and position criticality • Succession planning Competitive Edge of HR in Ufone • Self software developer • Processing • SAP systems • No downsizing, very fewer turnover rates
  • 8. Organizational structure of Ufone NORTHERN DIVISION CENTRAL DIVISION SOUTHERN DIVISION
  • 9. Hierarchy At Ufone Board of Directors CEO Project Director Marketing and Sales Customer Care Information System Finance Engineering HR and Administration Information Technology Quality Assurance
  • 10. SERVICES • Internet Excess • Online Bill Payments • Power Sim • International Roaming • Voice Mail • Call Management • Messaging
  • 12. HUMAN RESOURCE DEPARTMENT • Orientation • Human Resource Planning • HR hiring/ Recruitment • Selection process • Compensation and benefits • Human Resource • Information System • Leave Policy • Working Hours Policy • Retirement Policy • Performance Evaluation • Career Counselling • Training and Development
  • 13. HUMAN RESOURCE DEPARTMENT OF UFONE RECRUITMENT AND SELECTION TRAINING AND DEVELOPMENT
  • 14. Recruitment and Selection Application Submission Application Screening Initial Screening and Assessments Profile Sharing and Hiring Function Interview Turnaround Time Selection, Offer & Joining
  • 15. HUMAN RESOURCE DEPARTMENT OF UFONE ORGANIZATIONAL DEVELOPMENT TALENT ACQUISITION ANALYTICS
  • 16. TRAINING AND DEVELOPMENT • E- learning platforms. • On Job Training. • 20+ helplines hosted. • Understanding Customer Relationship Management. • External/Internal. • Technological Trainings. • Partnership with PTCL. • Executions of trainings.