1. Human relations is the study of group behavior and interpersonal relationships, especially among employees, and how to improve them. It examines conflicts, cooperation, and relationships between groups.
2. The scope of human relations includes organizational factors like size and location, as well as how innovation and new technologies impact job roles and responsibilities, which can create human relations problems. Inexperienced workers may also struggle in work groups.
3. Human relations is important for higher performance through motivation, optimal use of resources through a human approach to labor issues, and moral justification by treating all humans with respect and dignity. It helps managers understand employee attitudes and behavior.