Human Experience Framework is a flexible approach & toolkit to creating a benefits oriented cultural environment and delivery approach based on Human centric design thinking and UCD principles
This slide set is part of the "Leading Successful Change" seminar, which is based on the award-winning story of "Our Iceberg is Melting" that illustrates how eight steps produce needed change under any conditions.
This slide set is part of the "Leading Successful Change" seminar, which is based on the award-winning story of "Our Iceberg is Melting" that illustrates how eight steps produce needed change under any conditions.
Employee Engagement - meaning, Benefits of Employee Engagement, Process of Employee Engagement, Engaged Employees, Not Engaged Employees, Actively Disengaged Employees, 3 C Components of Employee Engagement - Career, Competence, Care, Strategies of Employee Engagement
21 Employee Engagement Activities that WorkKaiNexus
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Whether your company has 10 employees or 10,000, coming up with ideas to keep everyone connected and engaged can be a challenge. Itâs easy to fall back on the same old employee engagement programs, but they tend to lose their effectiveness with too much repetition. Donât worry; weâve got your back.
Here are 21 employee engagement activities you can use as inspiration.
âYou can download this product from SlideTeam.netâ
Use this employee engagement PowerPoint presentation to increase the compatibility and gelling between the colleagues. With the help of this PPT, employees can plan and engage in different activities which helps to break the ice for newbies and helps them to settle in the new environment. Also, the bonding activities in this PowerPoint presentation example are very helpful to create a warm and familiar environment for the employees to open up. Employees can cooperate better with their co-workers with the help of these techniques mentioned in this slideshow. Also, the icebreakers mentioned in this PPT are also very useful to create a cordial relationship between the boss and the employees as employee engagement is very necessary for a successful companyâs becoming. Employee satisfaction can be achieved with the help of this PowerPoint theme in order to successfully create a stress-free environment for all the employees with openness. This PPT is really helpful for employee engagement in todayâs stressful corporate world. Bare the truth with our Employee Engagement Powerpoint Presentation Slides. Your thoughts will dig up the facts. https://bit.ly/30FwCbM
Third-party global research commissioned by
the O.C. Tanner Institute, featuring quantitative
and qualitative studies, proves frequent and
effective employee recognition is highly
correlated to increased engagement,
productivity, innovation, trust, and tenure.
Employee engagement is not an exact science. So far, the whole concept has been built on HR experience, positive phycology and business models that engage a companyâs talent towards a productive culture of success.
At the core of employee engagement, similar to any companyâs foundation, are some values. These values determine the why, how and what of that company, presumably.
In todayâs economy, youâre building your company brand both through external as well as internal efforts. Playing two battlefields at the same time can prove to be tricky, thatâs why some companies decide to focus their resources only on the external branding front. Meanwhile, they neglect their internal environment, failing to provide an engaging, challenging and appealing workplace.
Enters talent management. A grey area where an HR manager meets a Talent Manager/Chief Happiness Officer. Confusing? Yes. And if itâs confusing for the person actually holding that position, imagine what it does to the employees he or she is supposed to be engaging.
So, we came up with 25 ideas that can save a manager in need of some inspiration. Enjoy!
Employee Engagement - meaning, Benefits of Employee Engagement, Process of Employee Engagement, Engaged Employees, Not Engaged Employees, Actively Disengaged Employees, 3 C Components of Employee Engagement - Career, Competence, Care, Strategies of Employee Engagement
21 Employee Engagement Activities that WorkKaiNexus
Â
Whether your company has 10 employees or 10,000, coming up with ideas to keep everyone connected and engaged can be a challenge. Itâs easy to fall back on the same old employee engagement programs, but they tend to lose their effectiveness with too much repetition. Donât worry; weâve got your back.
Here are 21 employee engagement activities you can use as inspiration.
âYou can download this product from SlideTeam.netâ
Use this employee engagement PowerPoint presentation to increase the compatibility and gelling between the colleagues. With the help of this PPT, employees can plan and engage in different activities which helps to break the ice for newbies and helps them to settle in the new environment. Also, the bonding activities in this PowerPoint presentation example are very helpful to create a warm and familiar environment for the employees to open up. Employees can cooperate better with their co-workers with the help of these techniques mentioned in this slideshow. Also, the icebreakers mentioned in this PPT are also very useful to create a cordial relationship between the boss and the employees as employee engagement is very necessary for a successful companyâs becoming. Employee satisfaction can be achieved with the help of this PowerPoint theme in order to successfully create a stress-free environment for all the employees with openness. This PPT is really helpful for employee engagement in todayâs stressful corporate world. Bare the truth with our Employee Engagement Powerpoint Presentation Slides. Your thoughts will dig up the facts. https://bit.ly/30FwCbM
Third-party global research commissioned by
the O.C. Tanner Institute, featuring quantitative
and qualitative studies, proves frequent and
effective employee recognition is highly
correlated to increased engagement,
productivity, innovation, trust, and tenure.
Employee engagement is not an exact science. So far, the whole concept has been built on HR experience, positive phycology and business models that engage a companyâs talent towards a productive culture of success.
At the core of employee engagement, similar to any companyâs foundation, are some values. These values determine the why, how and what of that company, presumably.
In todayâs economy, youâre building your company brand both through external as well as internal efforts. Playing two battlefields at the same time can prove to be tricky, thatâs why some companies decide to focus their resources only on the external branding front. Meanwhile, they neglect their internal environment, failing to provide an engaging, challenging and appealing workplace.
Enters talent management. A grey area where an HR manager meets a Talent Manager/Chief Happiness Officer. Confusing? Yes. And if itâs confusing for the person actually holding that position, imagine what it does to the employees he or she is supposed to be engaging.
So, we came up with 25 ideas that can save a manager in need of some inspiration. Enjoy!
Net Solutions Engagement Models BrochureNet Solutions
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Net Solutions a CMMI level 3, award winning outsourced product development company. We offer three broad outsourcing models - dedicated offshore resources, fixed price and a pay as you go model.
Lean Thinking for BCM/GRC/ERM Program ManagementMilen Kutev
Â
Focus your BCM/DRP/GRC/ERM program on creating value not only documentation. While many practitioners seek to identify factors that can help organizations (and their supply chains) achieve resilience, question regarding how resilience and BCM program management fits with Lean thinking remain unanswered. This presentation aims to answer that question. Presented knowledge and finding has been defined by a year-long study on Lean enablers for complex programs by PMI and MIT. Learn about main challenges that can impact program success and how proposed toolset of Lean enablers can help to overcome those challenges and to sustain excellence in BCM program management.
Connecting the Dots: Creating a Sales Driven OrganizationIngram Micro Cloud
Â
This session was designed to change the relationship between the salesperson and the prospect; moving from a transactional sale to a longer term IT relationship is critical in a Cloud/Mobility sale.
⢠Moving to a Solution Recommendation
⢠Connecting the 5 business challenges to your solutions
⢠Building a 24 month client IT Flight Plan
⢠How Business Guidance Selling changes the game
⢠Techniques for seamlessly integrating Business Guidance into your organization
⢠Professional presentation skills
⢠Personal growth plans for cloud salespeople
⢠Immediate Action Plans for the Cloud Solutions Salesperson
http://www.ingrammicrocloud.com
If you were asked to select a new IT service management (ITSM) too today, how would you react?
This infographic is an excellent starting point for those beginning the search for a new service desk or help desk tool, whether you've found and purchased ITSM tools in the past or are completely new to the vendor landscape, this resource is for you.
Techsync has been in the forefront in providing solutions using latest technology, to various industry verticals with a specialization in Airline Industry. Such innovative solutions has always encouraged Techsync to help customers leapfrog to achieve maximum benefit.
Application Portfolio Management Strategies that Accelerate Digital Transform...Mendix
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Rod Willmott, Innovation Specialist & Fast Track Director at LV=, and Arjo van Oosten, Global Director of the Digital Execution Practice at Mendix, share insight on expertly prioritizing your digital initiatives.
Matt Williams' presentation will explore methods and techniques for linking the business case, project output delivery and realising business benefits and value from project investments.
A project business case would (should) ordinarily include a comprehensive, analytically derived cost/benefit analysis. The basis for approval of a business case is that the capital investment required to deliver the project will be outweighed by the financial and/or non-financial benefits that will be delivered.
There are three major factors that contribute to the expected business value from project investments not being achieved:
1. Value exaggeration - an overly optimistic cost/benefit analysis,
2. Value destruction - delays in project and programme delivery, and
3. Value decay - not transferring the value to the business.
This workshop will explore methods and techniques for linking the business case with project output delivery to realise business benefits and value from project investments.
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The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
Putting the SPARK into Virtual Training.pptxCynthia Clay
Â
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
Â
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Kseniya Leshchenko: Shared development support service model as the way to ma...Lviv Startup Club
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Kseniya Leshchenko: Shared development support service model as the way to make small projects with small budgets profitable for the company (UA)
Kyiv PMDay 2024 Summer
Website â www.pmday.org
Youtube â https://www.youtube.com/startuplviv
FB â https://www.facebook.com/pmdayconference
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
2. 2
Source: Corporate Executive Board
The statistics: Of 271 programs that delivered on time and budget, on
average only 53% of desired business outcomes were achieved.
Delivery Today
3. âŚDeliver greatest VALUE to Customers
Program deliveries must be about people
To ensure every program delivery creates an emotional connection
A brilliant experience = loyal and engaged customers
Easy to use Simple & clearRelevant & useful
âŚshow CARE in every
deliveryâ?
âŚEmbrace VALUES
in every program?
How toâŚ.?
..put Customers &
colleagues
at the heart
of every decision
Customer Needs
CommunNovate.net
4. Link Key NPS levers to projects
The Human Experience (HEX) framework has been developed
for program delivery to:
Show Care â Links to Brand values
Customers
are at the heart of every
decision
Iterations made
throughout delivery
and post launch are
based on real users and
customers feedback
Provides a superior
experience to
customers via
optimal design
for Human
Experience
HEX Solution
CommunNovate.net
5. Care
Freedom from
irritating obstacles
(reduced discomfort & stress,
improved brand image)
Efficiency
Least resources
expended
(Increased use of features,
wider range of capability)
Effectiveness
Accuracy &
completeness
(reduced rework, CRs, training
and support costs)
Ensure Brand Promise, Customer Experience and the Userâs ergonomic needs are
integrated into what is delivered
Based on ISO standards, HEX incorporates Brand, Usability & Customer Value Maximisation
What is HEX?
How to turn people onâŚ
CommunNovate.net
6. 6
Meaningful
(has personal
significance)
Pleasurable
(memorable
experience worth
sharing)
Convenient
(Super easy to use, works
like I think)
Usable
(Can be used without difficulty)
Reliable
(is available and accurate)
Functional
(works as per designed)
I Trust you
I feel Rewarded
I Love this Service
Does what itâs supposed
to
(Makes me feel Smart)
It always works
(Sustainably)
It Works
(as on the box)
Brand value
FocusofHEX
Focused on
Experiences
(People, Activities,
Context)
Focused
on Tasks
(products and
features)
HEX Focus
Human Experience(HEX) Framework ensures that human-centred methods are used
throughout the system life cycle
CommunNovate.net
7. HEX provides options to ensure that brand customer & user experience values are
considered before, during and after program delivery
HEX Impact Assessment
Vision Tree
Estimation/Prioritization/Minimum
Viable Product
Personas
User Stories (Walk a mile)
User Journeys/Use Cases/Channels
Wire frames/Prototypes
Information architecture,
interaction design & navigation
Business rules, Data attributes
Business process design
Visual Guidelines
User Guides & Help
Customer/User Validation
Testing Guidelines
Customers &
colleagues are at the
heart of every
decision
Toolkit
CommunNovate.net
8. 0-10 10,000 5mil 10mil+
Immediately
noticeable Direct
impact
Transparent-
Indirect change
Somewhat
noticeable
Significantly
noticeable
Small user group staff Customers
InfluenceonCustomerValue/UsabilityandBrand
People (humans) impacted by the change
Internal Customers or specific
Customer segments
LOW
HIGH
Low HEX
Critical HEX
Medium HEX
High HEX
All customers , Australian
marketplace â or global!
⢠Small change scope
⢠Small community
E.g.
ď IT platform upgrades
ď Call Centre software
upgrade
⢠Small change scope
⢠Large community
E.g.
ď Network upgrades
ď Version upgrades
⢠Large change scope
⢠Large community
E.g.
ď New product launch
to all segments
ď Customer self service
⢠Large change scope
⢠Small community
âŚ.HEX IA depends on:
HIGH
⢠number of people
impacted
⢠influence of the
change on experience &
brand values
Addressable market or more (Aust. Population)
Delivery Programs need to consider Brand promise, Customer & User ExperienceâŚ
HEX Impact Assessment
CommunNovate.net
9. VISION TREE
9
Express no more than 3
problem statements from an
end-users perspective and
the functions that would
resolve these
Provide people with an easy way to
get to meetings on time
Notify user
before meeting
L2
Problem
Statements &
Jobs to be done
from a users
perspective
L1
Value Proposition
L3
Functional areas
L4
High level
user stories
Alert
notification
timer
settings
Integrate
calendar
with task
manager
Turn on/off
alerts
I want to
set alert
timer so I
get alerts at
the right
time
I want to be
informed
when tasks
are due to I
donât miss
them
I want to
turn off
alerts when
I am on
holidays
Iâm often late
to meetings
Approach this exercise as a way to agree the value
statement of the project so your entire team is
united in its vision and objectives.
CommunNovate.net
11. HEX PERSONA TEMPLATE
11
Try to define a few different
personas so you can view *the
customer* or *user* as real
individual people with differing
backgrounds, frustrations,
motivations & goals.
Approach this exercise based
on the target segment/s
identified for the product or
capability you are building
CommunNovate.net
12. DEFINE INTERACTIONS â SCENARIOâS
12
A scenario is a story about someone (usually your users) using whatever is being designed to carry
out a specific task or goal
âWalk a mile in another manâs shoesâ
CommunNovate.net
13. HEX USER STORY TEMPLATE
Approach this exercise not to create fully
fleshed user stories.
Instead, outline functionality using a
statement that might start with
"It would be great if⌠âŚI <persona> could <function> so I can <value>
Alert
notification
timer settings
Integrate
calendar with
task manager
Turn on/off
alerts
CommunNovate.net
14. ESTIMATION
14
Estimate business value, effort & negotiate scope, based on budget
Choosing stories with most
business value - making informed
decisions to prioritise
requirements
Bang for Buck
Average Value (x1000 to get a
readable number) / Effort
This number is designed to give
you a relative score to assess
your requirements
Inputs
⢠Engaged Business
owner :
accountability
⢠Customer value
assessment
⢠Prioritised User
Stories
⢠Technical person to
do estimate
CommunNovate.net
15. Identify HEX components not being met and
escalate for appropriate decision authority
MD Decision
Steering - Customer Experience
Decision
Core team Decision
Hex impact
Critical requirements
Minimal Viable Product
Delivery is all about managing risks, trade-offs & making decisions
MD or Sponsor decision
to proceed
Risks/Issues referred to the Relevant Steering Team representative, for EG Customer
risks/issues will be referred to Customer Representative on the Steering team
Core team
empowered to deliver
and make decisions on
HEX / CE impact
Do the right programs - deliver
both customer value & $$$
manage the trade-off between
time, budget & quality
track & realise benefits
right people make the right
decisions at the right time
1 2 3
4
HEX Escalations
CommunNovate.net
16. AOP/AdHocConsults
HEX DELIVERY APPROACH
CONCEPT
⢠Vision Tree / Scope statement
⢠Persona
⢠Scenarios (day in the life of)
⢠HEX goals
⢠Customer Experience Impacts
⢠Brand Value Impacts
⢠Business Justification/
Recommendations
PROGRAM EXECUTION
⢠User Stories / Use Cases
⢠Straw Man/ Prototyping
⢠User Feedback
⢠Customer Experience Pulse check
⢠Brand Value Alignment
⢠User Journey / Navigation
⢠Brand / Visual guidelines / User guide
⢠Sitemaps / Wire frames
⢠Business Acceptance Criteria / BRT
POST LAUNCH
⢠HEX Review
⢠ISO Standard
16024
Business ArchitectureBusiness Architecture
Impact Assessment
Business Benefits
Realisation
Take the results and use as input to the next program
BusinessCase
HEXResource/RiskProfile
Use proper tools to
capture requirements
rather than âgatherâ
and âcollectâ
Making sure that requirements
are not allocated to systems
ineffectively by linking with
Business Architecture
CommunNovate.net
17. DELIVER MEASUREVISION
HEX HUMAN CENTRIC DESIGN THINKING LIFECYCLE
LEARNING | KNOWLEDGE | INSIGHTS
Starts long before the program and ends long after launch
CommunNovate.net
18. QUALITY TRIANGLE AND ITS DELIVERY ROLE
Brand
Corporate
Brand
Product Brand
Strategy
Brand
Objectives
Customer
Vision &
Value
- MVP
- VOC ď Priority
Are these
being met?
How? UX
How is the sum
experienced
- User
experience
- How
pleasurable
Cost
Time Quality
Manage Risks & trade-offs
with Business
YES or NO?
Assign to a decision maker at
appropriate authority
Typically, programs and projects
focus on cost & time to delivery.
MD Decision
Steering - Customer Experience
Decision
Core team Decision
Time, Cost & Quality are all key ingredients to successful project delivery.
HEX Quantifies the Quality Triangle.
CommunNovate.net
19. Relevant
Understand
Users
Define
Interaction
Prototype
Design
Measure
Validate
Innovate Plan
Simplicity
People
Focus
Care
Collaboration
Excellence
Integrity
Intelligence
Relevant
I trust you
Itâs Possible
Simple
Trust
I love
what you do
I feel
rewarded
No Problems
âThe most profound technologies are those that disappear.
They weave themselves into the fabric of everyday life until they are indistinguishable from it.â
Wave 1 - Kick Off
Trial programs
Define success->test plan
Coach, mentor teams
Test, learn &improve
Wave 1 Review
Retrospective âLearning
Change Management â Scale
Measure results - KPIs
Improve and select next projects
Wave 1 - Operations
Change implementation strategy
Documentation to QA acceptance standard
Test, learn &improve
I feel
confident
Spirit
Challenging
Leadership
Anticipate
needs
HEX Iterative Plan
CommunNovate.net
21. LEARN MORE ABOUT HUMAN CENTRED DESIGN-THINKING
A Human centred Design approach maximizes customer value.
⢠Strategy Definition
⢠Customer Insights , Customer/User Experience strategy
⢠Target Customer/User & Channels
⢠Value Propositions, Prioritization & Planning
⢠Collaboration & Agility: Visioning for Value, Personnas, User Stories/Use cases, Information Architecture, Prototyping,
Testing, Iteration, Production
⢠Business Process Design & Organisational Structure
⢠Feedback & Analysis
⢠Contact Sharon Don @ CommunNovate.net to learn more about Human centred, Design Thinking approaches to Innovation
and Transformation
CommunNovate.net 2013
Editor's Notes
Why HEX?Put the human experience on our agenda of Optus strategyThe purpose is to drive us to continually think and improve the quality of experience a person has when interacting with us.Make us aware of the importance of providing meaningful, pleasurable, convenient interactions.Start every program with the âhuman experienceâ and test our assumptions with real people throughout the development lifecycleHEX is implemented by the program team and all stakeholders. HEX will include a variety of tools to be used pre, during and post program.Each program must customise, find their appropriate level and tailor their own HEX activities to focus on delivering what is most valuable for the person with the context.
The user ( human/our customer) is at the centre of everything we do, because we care.Our customer (user/human) wants simple, relevant, great service!By being customer focussed & collaborative we can harness our integrity, intelligence, & problem solving skills to deliver simplicity and excellenceIn turn our customers will trust us, feel rewarded and love our services
Provide insights into the customer segmentsEncourage us to write and design for real peopleCapture important user needs and requirementsProvoke discussion about users and usability Which groups naturally form? What are the trends? Personas are not roles â eg Are all marketeers the same as people?
What is the UX experience we want to achieve for each segmentation across the customer corridor
Use contextual tools to capture and express value based requirements rather than âgatheringâ and âcollectingâ laundry listsEnsuring program requirements are viewed within context of wider organisatonal knowledge by linking with Business architects, rather then viewed in isloation and thus ineffectively allocated to systems.
Business/product owner populates with L4 user stories from vision tree and Business Analyst Make sure non functionals are included as user stories â eg performance, availability, redundancy etc â this will impact estimateTotal weighted score is derived from Customer value Assessment step 2 Have a tech person estimate effort ( man-days)Determine cumulative costDraw line below budgetCumulative costs column is used in conversation with business owner, who can see how far their money goes, and the impact of dropping or adding requirementsDoesnât burn budget on analysis