Question 1 All of the following are part of Disney's "Five Steps of Leadership" EXCEPT: • Question 2 Internal customers are • Question 3 The symbol of welcome, friendship and hospitality is a(n)

1. HTM 100 Quiz 1
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Question 1
All of the following are part of Disney's "Five Steps of
Leadership" EXCEPT:
• Question 2
Internal customers are
• Question 3
The symbol of welcome, friendship and hospitality is
a(n)
• Question 4
Since its introduction, the pineapple has been
internationally recognized as
• Question 5
The purpose of a self-assessment is to

2. • Question 6
Anyone who receives or benefits from the output of
someone's work is
• Question 7
In the hospitality industry the concept of perishability
means
• Question 8
Guest loyalty is
• Question 9
Inseparability refers to
• Question 10
Empowerment is
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HTM 100 Quiz 2
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Question 1

3. In order to determine if a hotel development project
would likely succeed, we would perform a(n)
• Question 2
Hotels may be classified by
• Question 3
In franchising the franchisee is granted rights to
• Question 4
In this type of "ownership" investors do not pay
corporate income tax, however they distribute the majority of net income
to shareholders, and are publicly traded.
• Question 5
Purchasing the right to use a company's trademark and
copyrighted materials is known as
• Question 6
As the hotel industry matures, corporations are either
acquiring or merging with each other. This is

4. • Question 7
The benefits of franchising include all of the following
EXCEPT:
• Question 8
Mixed-use hotel development indicates that
• Question 9
Examples of hotel level of service classification include
• Question 10
Examples of hotel price classification include
• Question 11
Keying locks, guest and employee identification and
ADA compliance falls under
• Question 12
Which of the following departments is the largest in a
hotel in terms of people?
• Question 13
The more common name for a guests account is

5. • Question 14
The area of a hotel most often described as the nerve
center or hub of a hotel is the
• Question 15
Guest folios are typically managed by
• Question 16
The Public Branch Exchange (PBX) represents what?
• Question 17
Rack rate is
• Question 18
The executive committee of a hotel is
• Question 19
The front office, housekeeping, security and
communications all fall under that department?

6. • Question 20
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A CRS can provide ________ information for a hotel.
HTM 100 Quiz 4
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Question 1
Airlines regard inflight foodservice as
• Question 2
Which of the following is a major challenge in
elementary and secondary school foodservice?
• Question 3
The main focus of hospital foodservice is the
• Question 4
A person considering a position in a high-end hospital
food service setting should

7. • Question 5
Companies that operate their own food service
operations are called
• Question 6
Compared to commercial operations, managed services
have the advantage of
• Question 7
If foodservice expenses for one semester of 101 days
amount to $695,000 for an operation with 1100 students eating, the daily
rate would be
• Question 8
Examples of the types of service a company like
Sodexho might provide include
• Question 9
The rationale behind the enactment of the National
School Lunch Act of 1946 was
• Question 10

8. In terms of managed services, feeding military personnel
includes
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HTM 100 Quiz 5
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Question 1
A person who spends less than a year traveling to places
other than their environment is known as a
• Question 2
An example of a popular ecotourism destination is
• Question 3
The leading international organization in the field of
travel and tourism is
• Question 4
Which of the following would be considered business
travel?

9. • Question 5
Travel in the middle ages was mostly for
• Question 6
Cities often establish an organization to attract and retain
visitors. This is called
• Question 7
Which of the following characteristics would not be
considered necessary in a convention and visitors bureau career?
• Question 8
Rail travel in the United States was established around
the
• Question 9
Ecotourism refers to
• Question 10
What organization supports the World Tourism
Organization?
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10. HTM 100 Quiz 6
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Question 1
Which company originally opened its theme park for
employees to relax and have fun when they were not on the job?
• Question 2
Voluntary organizations, armed forces, and employee
recreation fall under
• Question 3
The type of club that is predominantly business oriented
is a
• Question 4
The most popular destination resort in the world is
• Question 5

11. What attraction features more than 700,000 exotic
plants?
• Question 6
Which theme park company is dedicated to preserving
marine life and uses innovative programs to research wildlife dilemmas?
• Question 7
Recreation offered to the public with an incentive of
making a profit is
• Question 8
Places where members gather for social, recreational,
professional, or fraternal reasons are called
• Question 9
Trends in recreation and leisure include all but
• Question 10
The Liberty Bell resides in which city?
• Question 11
The total amount wagered in gambling is called

12. • Question 12
Gourmet dining and increased restaurant revenues for
casinos began in 1992 with
• Question 13
The origins of gambling are _______ years old.
• Question 14
Stand-alone casinos are usually small and are often
called
• Question 15
The Supreme Court allowed Indian reservation gambling
in 1987 with the _______ decision.
• Question 16
The ”house” sets the odds on casino games to ensure a
profit over a period of time. This is the
• Question 17
Tribal gambling now consists of more than ___ tribes in
___ states.

13. • Question 18
Which of the following is NOT one of the five functional
areas of casino operations?
• Question 19
Offering free goods and services to casino patrons in
return for their business is called
• Question 20
A public gambling house was legalized for the first time
in 1626 in
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HTM 100 Quiz 8
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Question 1
Which group or agency does not engage in the actual
planning or organization of meetings, conventions, and other events?
• Question 2

14. Which of the event management skills aids in completing
projects on time and within budget, where parts of an event can be
managed as separate components?
• Question 3
The use of flowcharts and graphs for scheduling, clearly
defined work setup, and breakdown and policy statements to help guide
decision making and the fulfilling of commitments are examples of
• Question 4
Which of the stages of event management is the time for
asking questions about a potential event?
• Question 5
Which of the stages of event management is the time for
freedom in creativity and implementation of new ideas that support the
objectives of the special event?
• Question 6
Mega events are made up mainly of what type of venue?
• Question 7
Sporting events, festivals, and social events are all part
of the ________ market.

15. • Question 8
Which type of event would be planned two to five years
in advance with the destination being a determining factor in the
planning process?
• Question 9
Which type of event is often themed to the celebration’s
purpose; just as Mardi Gras, for example, celebrates the beginning of
Lent?
• Question 10
According to the Event Solutions Black Book, what is
the most popular site for holding events?
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HTM 100 Week 9 Quiz 7
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Question 1
Before a meeting planner can start planning a meeting, a
_____________ is done to determine the purpose and desired outcome
of a meeting.

16. • Question 2
Associations began in the United States at the beginning
of the eighteenth century when what group organized itself?
• Question 3
A lecture and a dialogue that allow participants to share
experiences in a particular field is known as a
• Question 4
Convention centers primarily
• Question 5
A key characteristic of a convention center manager
might be the ability to
• Question 6
Which type of meeting room setup is for small numbers
of people, with the meeting taking place around one, block rectangular
table?
• Question 7

17. Individuals responsible for providing all of the services
needed to run the facilities for a trade show are known as
• Question 8
Which type of meeting room setup is used when the
meeting format is more instructional and participants take detailed notes
or refer to documents?
• Question 9
What is an assembly for the discussion of common
concerns where experts in a given field take opposite sides of an issue in
a panel discussion, with opportunity for audience participation? opposite
• Question 10
A service organization within the visitor industry that
offers a host of programs and services to meet clients' needs is a
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HTM 100 Week 10 Quiz 8
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18. Question 1
________________ refers to the implementation of
practices and procedures that will help conserve both the natural
environment and the special event space.
• Question 2
Mega events are made up mainly of what type of venue?
• Question 3
Which type of event would usually be based on a theme,
have a very limited budget, and provide a great return for the group
having the event?
• Question 4
A special event consultant
• Question 5
What are the most widely recognized social events?
• Question 6
The use of flowcharts and graphs for scheduling, clearly
defined work setup, and breakdown and policy statements to help guide
decision making and the fulfilling of commitments are examples of
• Question 7
________________ provide(s) training, certification,
networking, and assistance with business plans and other consulting
services for their members.
• Question 8
Which type of event would include SMERFs as well as
wedding and party planners?
• Question 9
The final and most important tool for event planners and
managers is
• Question 10
Which of the stages of event management involves
decision-making skills and abilities as the event progresses? needs is a
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19. TM 100 Quiz 3
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Question 1
All of the following are included in the Food and
Beverage Division EXCEPT:
• Question 2
Hotel restaurants present a challenge to Food and
Beverage directors because
• Question 3
The hotel requires the number of guests attending a
catering function at least seven days in advance. This number is called
the
• Question 4
More hotels are converting at least one of their bar
outlets to
• Question 5

20. Ordering, receiving, storing, issuing, stocking, serving,
and billing is known as the
• Question 6
Room service is typically found in
• Question 7
Food and Beverage Directors expect a pour cost of
• Question 8
Some hotels have a policy of preparing ____ more meals
than the number attending a function in order to accommodate additional
people.
• Question 9
One method to prevent pilferage in a bar is to use
• Question 10
Theatre-style seating is best for
• Question 11
Wine is the fermented juice of freshly gathered ripe

21. • Question 12
Proof is equal to
• Question 13
Coffee first came from
• Question 14
By providing training on the responsible service of
alcoholic beverages to servers and bartenders, a business owner can
• Question 15
Methodechampenoise refers to
• Question 16
________ tends to be clear and light-bodied.
• Question 17
Whiskey refers to a spirit that

22. • Question 18
Still wines are those with
• Question 19
Champagne can be served
• Question 20
Any game or red meat is best served with ________
wine.
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