This career profile summarizes the experience and qualifications of a quality assurance manager with over 20 years of experience in quality control, quality improvement, and problem solving. The individual has a Bachelor's degree in Industrial Technology with a specialization in Robotics, as well as certifications in Six Sigma, Lean, ISO auditing, and hazardous waste handling. They have worked in quality management roles for OSRAM SYLVANIA since 2001, with responsibilities including ensuring product quality, implementing quality systems, managing audits, and supervising teams of over 50 people. Notable accomplishments include helping reduce costs by over $10 million and nonconforming materials by 80%, as well as overseeing upgrades to improve testing efficiency and compliance.

1. Career Profile:
Highly qualified & self-motivated quality assurance manager with experience in quality control, quality improvement &
problem solving with excellent communication skills.
Education:
Bachelor of Science in Industrial Technology with a specialization in Robotics.
Certifications:
 6-Sigma Black Belt
 Global Operational Excellence Lean Leader
 ISO certified auditor
 Certified in ISO 14001 Hazardous Waste Operations and Emergency Response
Positions Held:
OSRAM SYLVANIA
2/26/2001-Present
Quality Manager/Engineer/Supervisor
Foreman
Assistant Facilities & Environmental Manager
Responsibilities:
 Work with both vendors and customers to ensure that incoming & out going product meets or exceeds the quality
specifications and customer expectations.
 Create, implement & maintain the quality policy, processes & documentation throughout the facility.
 Develop and manage on-site ISO 9001, 14001 audits.
 Coordinate efforts to insure compliance with all UL & ETL standards.
 Develop and insure that all Quality inspections & testing are performed safely & correctly.
 Insure that all products conform to government standards for both quality and safety.
 Handle customer complaints for multiple facilities throughout the world.
 Coordinate with the materials group and external suppliers to insure all incoming materials arrive in a timely fashion.
 Create and enforce Corrective Action Reports for any nonconformance found within our processes and issuing a
Return Material Authorization Number or Recall if the material left a facility.
 Supervise groups of 50+ people made up of both Quality & Production personnel.
 Manage internal and external PPM initiatives by utilizing six sigma methodology
 Continuous improvement activities directed toward the increased performance of process capability and elimination
of non-conformance
Accomplishments:
 Helped to formulate and implement better supply chains between our company and our customers that decreased our
lead times and saved our company over $10,000,000.
 Reduced the nonconforming materials within the facility by over 80% within 2 years.
 Increased throughput within the Quality department while simultaneously eliminating 95% of overtime.
 Oversaw the upgrade of all photometry equipment within the Quality lab to ensure faster, more reliable data from
testing to meet all state, federal & global compliance laws. This was the first step in creating a system for testing and
tracking photometry data on a global level.
 Member of the Global Operational Excellence Team that helps to manage and coordinate Lean Manufacturing
methods throughout the corporation.
 Consistently exceeded all the goals that were set for me each year while coming in well under budget and with a
perfect safety record each year.
 Led continuous improvement teams in the automotive industry. Guardian Automotive.
References:
Shawn King- Corporate Quality Manager, Parker Hannifin (859-940-9345)
Andy Edwards- Global Operations Excellence Quality Control Manager, OSRAM Sylvania (603-464-7571)
Debbie Slosek- Continuous Improvement Manager, OSRAM Sylvania (603 621-6216)