The document provides tips on how to say "no" effectively. It notes that people often have difficulty saying no due to fears of being seen as lazy, feeling guilty, hurting others, or losing business. It then outlines six techniques for saying no: 1) a simple, direct no without apologizing; 2) offering a "raincheck" to say no now but allow future possibility; 3) reflecting the request and adding a firm no; 4) inquiring for details before committing to allow potential negotiation; 5) providing a brief reason for refusal without opening negotiation; and 6) repeating a simple no persistently to resist pressure. The document emphasizes that saying no is an important skill and that many troubles stem from saying yes too

1. How To Say
NO ?

2. What Is Problem With Yes ?
“Yes.” , “Sure.” , “No problem.”
The reality is, we often put this pressure on our self
We think about the things we should do.
Or the things we think we should want to do.
Or the things other people might expect us to do.

3. Why We Afraid Of Saying No
• people say lazy
• feeling guilty and hurting or
offending
• unnecessary misunderstanding
• fear of losing business
• ambition to increase the
business
• not knowing how to say no
• lack of communication skills

4. You might start fine-tuning your “no” resolve with any of the
four groups who ask questions like these:
Friends
Could you lend me some money, please?
I'll get it back to you
Family
You’re inviting your cousins, aren’t you ?
Colleagues and Bosses
Will you stay tonight to finish up this project?
I’m leaving; tell the boss I wasn’t feeling well (not true).
Really Difficult People
(think-salespeople, telemarketers, contractors)
We only have a few left. Truthfully, I’d grab it if I were you.
You look smashing in that color t-shirt. Shall I bring you up?

5. Saying No Is An Art
• sound sincere
• use body language
• be polite
• be firm and tactful
• show your busy schedule and commitments

7. Techniques To Say No

8. 1. Simple Direct No
• The aim here is to say no without apologizing.
• The other person has the problem,
• and you must not allow them to pass it on to you.

9. 2. Raincheck No
• This is the way to say no to the present request, without refusing it.
• This is not a definite no and could be a way to negotiation.
• Use this technique only if you can fulfill the request later.

10. 3. Reflecting No
• This technique involves reflecting back the content and
feeling of the request,
• and adding your assertive refusal at the end.
• This is a firm and final way of saying no that allows no room for
further negotiation.

11. 4. Enquiring No
• Request the details before committing
• This is not a definite no and is invitation to open up negotiation.
• You could use this technique if you want to do what is being asked of
you
• but the timing does not suit you.

12. 5. Reasoned No
• This method gives very briefly the reason for the refusal.
• You might use this method of refusal if you do not want to offend,
• but have a real reason for refusing.
• It does not open up further negotiation.

13. 6. Broken Record No
• This method involves repeating a simple statement of refusal over
and over again.
• This is a good method to use with someone who is persistent.

14. Remember !
“Half Of The Troubles Of This Life
Can Be Traced To Saying Yes Too
Quickly And Not Saying No Soon
Enough.”
Josh Billings

15. The Book of No