SlideShare a Scribd company logo
Recover lost carts intelligently
and rapidly
TLearn webinar
3 February 2015
Your hosts
Kevin May
Editor & moderator
Gene Quinn
CEO & producer
Your presenters
David O’Flanagan
CEO
Boxever
Ruadhan Barry
Sr. Product Manager
Boxever
Predictive Marketing That’s Going Places
Intelligent Marketing Lifecycle
Acquisition
Retention
Conversion
Travel companies lost approx.
$1.78 Trillionin 2014 to abandoned carts
Source: Forrester
Why?
I was not ready to purchase
I wanted to compare prices on
other sites
Product was higher than I
wanted to pay
Just wanted to save products in
cart for later
41%
27%
25%
24%
90%
travel carts
abandoned
55%
higher spend
20%
abandoners
convert when
retargeted to
By the Numbers…
OnsiteDisplay
MobileEmail
Remarketing to Boost Conversion
1. Guest identification
2. Timing
3. Personalization
4. Multi-device
5. Tracking
What’s Important?
Identity
00:30:00
Timeliness
Offers@Spinair
To: Dave Terlier
Did you forget something?
Personalization
Cross Device
Analytics
Set Up & Go
Site Visits
Carts
Created
Abandon
Rate
Remarketing
Success Rate
Cart Size
Profit
Rapid ROI
Thank You
www.boxever.com
@Boxever
Q & A
Thank you!
Send your questions and comments to
kevin@tnooz.com
Replay and presentation of webinar will be available on
www.tnooz.com

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How to recover lost online shopping carts intelligently and rapidly

Editor's Notes

  1. Intro Dave – brief overview of Boxever (2 minutes max)
  2. Boxever’s Predictive Marketing Platform helps travel marketers perform better across the full marketing lifecycle – from acquisition, to conversion, and through retention. Highlight a couple of the touchpoints where we play in each…. Acquisition Display Optimization Remarketing Conversion Onsite Remarketing (email, onsite) Call Center Retention Email Onsite Mobile Call Center In-flight But today we’re going to focus on a very specific part of the customer journey and marketing lifecycle where small changes can have massive results. – Specifically on recovering abandoned carts.
  3. *$446 Billion = Estimated global online travel sales 80% = Average abandoned cart rate in Travel A massive loss of revenue that also presents a massive opportunity…
  4. Intelligent Cart Recovery via Email - 6 mins (Ru) What is it? How does it work? Why “Intelligent”? (this is where we blow out the Boxever Magic)  
  5. Intelligent Cart Recovery via Email - 6 mins (Ru) What is it? How does it work? Why “Intelligent”? (this is where we blow out the Boxever Magic)  
  6. Intelligent Cart Recovery via Email - 6 mins (Ru) What is it? How does it work? Why “Intelligent”? (this is where we blow out the Boxever Magic)  
  7. Intelligent Cart Recovery via Email - 6 mins (Ru) What is it? How does it work? Why “Intelligent”? (this is where we blow out the Boxever Magic)  
  8. Cart recovery solutions can pay for themselves in weeks and drive additional revenue Speak to some of our customer examples…. Make them generic. Once email is tackled, then you can move on to onsite, display and mobile.