Making online purchases with your credit card is the norm among today's consumers, especially when paying for travel-related purchases. This is your chance to learn: - Why credit card payment processing is essential - What your options are for processing online credit card payments - How to set up credit card payments with your booking system

1. 1st May, 2014
Starts at 10AM AEST
How To Process Online
Credit Card Payments

2. Kim Beresford
Customer Success Manager, Rezdy
kim@rezdy.com
MEET YOUR PRESENTER

3. MEET YOUR MODERATOR
Christabelle Tani
Marketing Manager, Rezdy
christa@rezdy.com

4. Type your comments and
questions into this box.
We will address it at the
end of the webinar.
On Twitter use the hashtag
#rezdyacademy
JOINING IN TODAY

5. Start accepting credit cards for your
online booking payments

6. ● Yes
● No
POLL:
Do you currently process credit card
payments online?

7. AGENDA
Credit card payment processing is essential
2
3
Choose how you will process credit cards
Accept credit card payments with your booking system
1

8. YOU MIGHT BE THINKING...
But I don’t need to have
a credit card processing
system… I’ll just accept
payments the old
school way!

9. 1 - CREDIT CARD PAYMENT PROCESSING IS ESSENTIAL
“62% of credit card users surveyed
used their cards to buy travel… those
age 50 and up were more likely than
those age 18-49 to use their credit
card for travel (68% vs 55%)”
Source: AARP Bulletin Survey on Budgeting and Credit Card Use

10. AUSTRALIA
1 - CREDIT CARD PAYMENT PROCESSING IS ESSENTIAL
IN JULY 2013…
→ Aussies spent on average $22.97 billion
each month with credit cards and cards
→ The average monthly credit card and cash
balance was $44.19 billion
→ The monthly average for total cash
advances was $886 million… this is to keep
up with increased costs and spending

11. USA
1 - CREDIT CARD PAYMENT PROCESSING IS ESSENTIAL
→ 67% of all non-cash payments are being
paid through credit cards
→ The total number of credit card transactions
in the United States in 2012 was $26.2 billion
→ 46% of debit card holders and 40% of credit
card holders said they used their cards most
often when online shopping

12. CREDIT CARD
PROCESSING OPTIONS
Automatic processing with a merchant account
→ Step 1: Create a merchant account
→ Step 2: Select a payment gateway
Deferred payment processing
→ Step 1: Get a POS system
→ Step 2: Use Rezdy Vault
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2
2 - CHOOSE HOW YOU WILL PROCESS CREDIT CARDS

13. MERCHANT ACCOUNT OPTIONS
1 Banks
→ Highly regulated
→ Risk averse for small businesses
2 Credit card companies
→ Set up merchant account/ask you to use a third party
→ Some require you to maintain an account in their bank
2 - CHOOSE HOW YOU WILL PROCESS CREDIT CARDS
3 Third parties
→ Quicker and easier sign-up
→ Bad for rapidly growing businesses

14. MERCHANT ACCOUNT FEES
→ Application fee
→ Per transaction fees
→ Monthly minimums
→ Discount rate
→ Chargebacks
THESE CAN DEPEND ON:
→ Length of time you’ve been in business
→ Personal credit rating
→ Percentage of sales on phone and internet
→ Type of business
→ Total sales
→ Average $ amount of each transaction
→ Service fees by 3rd party providers
2 - CHOOSE HOW YOU WILL PROCESS CREDIT CARDS

15. PAYMENT GATEWAY OPTIONS
2 - CHOOSE HOW YOU WILL PROCESS CREDIT CARDS
https://app.rezdy.com/apps?category=payments

16. 2 - CHOOSE HOW YOU WILL PROCESS CREDIT CARDS

17. DEFERRED PAYMENT PROCESSING
2 - CHOOSE HOW YOU WILL PROCESS CREDIT CARDS
→ No merchant account needed
→ Works with POS (point of sales) system
→ Provides secure credit card authorisation
→ Manual process for you
→ Good for tour operators with high likelihood of
cancellations due to weather

18. 2 - CHOOSE HOW YOU WILL PROCESS CREDIT CARDS

19. 3 - AUTOMATE PAYMENTS WITH YOUR BOOKING SYSTEM
PROCESS CREDIT CARD
PAYMENTS ONLINE

20. 3 - AUTOMATE PAYMENTS WITH YOUR BOOKING SYSTEM

21. 3 - AUTOMATE PAYMENTS WITH YOUR BOOKING SYSTEM
Merchant Account + Payment Gateway

22. 3 - AUTOMATE PAYMENTS WITH YOUR BOOKING SYSTEM
Merchant Account + Payment Gateway

23. 3 - AUTOMATE PAYMENTS WITH YOUR BOOKING SYSTEM
PayPal

24. 3 - AUTOMATE PAYMENTS WITH YOUR BOOKING SYSTEM
Deffered Payment Processing

25. NEXT STEPS
1
2 Accept PayPal payments with Rezdy
Full Tutorial: https://support.rezdy.com/entries/29865070-Accept-Paypal-Payments
3 Read our overview on accepting online payments
Support Article: https://support.rezdy.com/entries/28920524-Online-Payment-Options
Accept credit cards with Rezdy Vault
Full Tutorial: https://support.rezdy.com/entries/30116040-Use-the-Rezdy-Vault

26. ● Building agent relationships
● Engaging with customers
● Managing your resources
POLL:
What would you like the next
webinar topic to be?

27. ?