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Becc Holland
Head of Sales Development, Chorus
Pick a Reason for Outreach
Liked
Shared
Commented
Profile Line
Headline
Company Line
Webinars
Articles
Posts
M&A
Posts
Blogs
Hiring
Website Language
Schools Attended
Personal Interests
Hobbies
– Whitepapers
– Ebooks
– Resource Downloads
– Webinar Registrants
– Webinar Attendees
– Company funding
– Buyer Intent Data
– Email Opens
– Conference Attendees
– Past User
– Demoed in the Past
– Mutual Connections
Structure of Emails
What about the prospect
or their company triggered
your outreach? (The reason
for my email is….)
Mapping your company’s
value prop to the premise
of your outreach
Request ONE time to
unpack the content
mapped out in the premise
Only discuss
your prospect, not
Chorus
What pains you
alleviate, not what
pleasure you add
Make the prospect
the hero/authority
● Passive Submission –
Prospect Fandom
● Proactive Humility –
Accountability and
Falling on Sword
Connecting
Premise, Body
and CTA
Predicted on
buyer persona
outreach
Never use 7
words when
4 will do
Getting an
open with
Subject Line,
without Bait &
Switch
GIFs
“Hey Scott”
The “List”
Being too casual
or too silly
“I know you’re busy, but…”
“Just want to follow up”
“Just want to circle back”
“I’d love to…”
Wasted text
“Let me know”
“Scott…”
“I’d be happy to…”
Being the authority
over the prospect
“We are the …”
“We are the #1…”
Social proof where
YOU’RE the hero
Glorifying
yourself
Questioning
prospect’s authority
“Are you the DM?”
“I guess you’re not the
right person”
“Do you know what we do?”
“Does that make sense?”
Making your prospect
feel, stupid
“I’ve emailed you 7 times, but you
haven’t responded…”
Mudslinging against competitors
your prospects use
Making your prospect
feel, “Not-OK”
Structure of Cold-Calls
This is ___ calling
from Chorus, how
have you been?
Glad to hear
that! The
reason for
my call is:
So, I was curious if
you’ve come across
Chorus before?
You give me
the next 30
seconds...
to give you my best dog & pony show
on who Chorus is, and why I thought we
might be a good fit for you and your team
over at [company name]...
Fair?
at the end of that 30 seconds, YOU tell
ME whether it makes sense to continue
the conversation from there…
Like I mentioned, I
was really pulled in
by .
At the end of the
day, correct me if I’m
wrong, care
about .
but just don’t have .
but just don’t have .
but just don’t have .
Want to
Want to
Want to
Are you running into any of this in your day to
day, or am I just rambling here?
So, we work
with
who…
How to Scale It
How to Personalize Emails & Calls at Scale
How to Personalize Emails & Calls at Scale
How to Personalize Emails & Calls at Scale
How to Personalize Emails & Calls at Scale
How to Personalize Emails & Calls at Scale
How to Personalize Emails & Calls at Scale
How to Personalize Emails & Calls at Scale

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How to Personalize Emails & Calls at Scale

  • 1.
  • 2. Becc Holland Head of Sales Development, Chorus
  • 3.
  • 4.
  • 5. Pick a Reason for Outreach
  • 8. – Whitepapers – Ebooks – Resource Downloads – Webinar Registrants – Webinar Attendees – Company funding – Buyer Intent Data – Email Opens – Conference Attendees – Past User – Demoed in the Past – Mutual Connections
  • 9.
  • 11. What about the prospect or their company triggered your outreach? (The reason for my email is….)
  • 12. Mapping your company’s value prop to the premise of your outreach
  • 13. Request ONE time to unpack the content mapped out in the premise
  • 14. Only discuss your prospect, not Chorus What pains you alleviate, not what pleasure you add Make the prospect the hero/authority ● Passive Submission – Prospect Fandom ● Proactive Humility – Accountability and Falling on Sword
  • 15. Connecting Premise, Body and CTA Predicted on buyer persona outreach Never use 7 words when 4 will do Getting an open with Subject Line, without Bait & Switch
  • 16. GIFs “Hey Scott” The “List” Being too casual or too silly “I know you’re busy, but…” “Just want to follow up” “Just want to circle back” “I’d love to…” Wasted text “Let me know” “Scott…” “I’d be happy to…” Being the authority over the prospect
  • 17. “We are the …” “We are the #1…” Social proof where YOU’RE the hero Glorifying yourself Questioning prospect’s authority “Are you the DM?” “I guess you’re not the right person” “Do you know what we do?” “Does that make sense?” Making your prospect feel, stupid “I’ve emailed you 7 times, but you haven’t responded…” Mudslinging against competitors your prospects use Making your prospect feel, “Not-OK”
  • 19. This is ___ calling from Chorus, how have you been? Glad to hear that! The reason for my call is: So, I was curious if you’ve come across Chorus before?
  • 20. You give me the next 30 seconds... to give you my best dog & pony show on who Chorus is, and why I thought we might be a good fit for you and your team over at [company name]...
  • 21. Fair? at the end of that 30 seconds, YOU tell ME whether it makes sense to continue the conversation from there…
  • 22. Like I mentioned, I was really pulled in by . At the end of the day, correct me if I’m wrong, care about .
  • 23. but just don’t have . but just don’t have . but just don’t have . Want to Want to Want to Are you running into any of this in your day to day, or am I just rambling here? So, we work with who…