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Keep pace with the digital economy
Your Future
Keeping pace with the digital economy
Your Future
Hello
00
Rory Yates
UKI Head of Digital Advisory
Cognizant Digital Business
roryyates.com
@RoystonVassey
David Cushman
Director, Digital Advisory
Cognizant Digital Business
@davidcushman
What has digital changed?
Keeping pace with the digital economy
01
Keeping pace with the digital economy
Your Future
Despite all of thisโ€ฆ01
Keeping pace with the digital economy
Your Future
Despite all the time we spend as digital beingsโ€ฆ01
30% of time online is spent on
social media
Source: Social Media Today, Jan 04, 2017
Keeping pace with the digital economy
Your Future
โ€ฆwe get experiences as if limited by the physical world01
Keeping pace with the digital economy
Your Future
Journeys are same same01
Sarah Hardcastle is a creative at Mr President. The
photo to the right is her recreation of the ad.
Keeping pace with the digital economy
Your Future
One size is too often meant to fit all โ€“ even though we wonโ€™t wear it
01
โ€œIโ€™m not a persona, Iโ€™m me!โ€
Keeping pace with the digital economy
Your Future
We lifted and shifted old activities and put them online01
Music sales Music downloads
Physical books Book downloads
Travel agents Online booking
High street retail E-commerce
Traditional banking Internet banking
Keeping pace with the digital economy
Your Future
But then we found new value in the relationships01
Music sales Music downloads
Physical books Book downloads
Travel agents Online booking
High street retail E-commerce
Traditional banking Internet banking
Music discovery
Recommendations
Travel planning
Personalised shopping
Contextual banking
Keeping pace with the digital economy
Your Future
And then AI made those relationships stronger01
Owners of the Amazon Echo spent around
10% more on Amazon in the six months
after they bought the voice-controlled
speaker than before they had the device,
with purchase frequency also growing 6%,
according to data collected by NPD Group's
Checkout Tracking purchase monitor cited
by TechCrunch.
Amazon's Echo and Alexa could
add $11 billion in revenue by
2020 โ€“ Business Insider, Sep 23, 2016
02
Now everything is about to change
Technology Feels Like Itโ€™s Accelerating โ€”
Because It Actually Is
Alison E. Berman and Jason Dorrier - Mar 22, 2016, Singularity Hub
Keeping pace with the digital economy
Keeping pace with the digital economy
Your Future
Everything is about to change02
The Fifth Industrial Revolution
What about
me?
Keeping pace with the digital economy
Your Future
Everything is about to change02
https://www.youtube.com/watch?v=SCGV1tNBoeU
ยฉ 2016 Cognizant
Keeping pace with the digital economy
Your Future
Everything is about to change02
Part A:
The entertainment revolution of the information age has happened.
Keeping pace with the digital economy
Your Future
Everything is about to change02
We are currently in the Stall Zone. Even the scarce
resource we thought would increase in value โ€“
your attention โ€“ has, in real terms, stalled.
60s ~ $4 adjusted for inflation 2005/10/15, Kevin Kelly
Keeping pace with the digital economy
Your Future
Everything is about to change02
โ€ข Itโ€™s when the Innovations we
invent just fill our time
โ€ข But then we find ways to give
time back
โ€ข Then spectacular things
happen โ€“ we are here
Every revolution has a stall zone
ยฉ 2016 Cognizant
Keeping pace with the digital economy
Your Future
Everything is about to change02
Now for Part Bโ€ฆ
03
It could be scary
Keeping pace with the digital economy
Keeping pace with the digital economy
Your Future
It could be scary03
โ€ข Will a bot take your job?
โ€ข Will your company be Ubered?
โ€ข Will your children be better off
than you?
โ€ข Are you ready to be governed
by the algorithm?
โ€ข What will your industry look
like in 10 years?
04
But it could be great
Keeping pace with the digital economy
Keeping pace with the digital economy
Your Future
It could be great04
More accurate, faster assistants. AI
makes us better!
Keeping pace with the digital economy
Your Future
It could be great04
This is Just X plus AI
Add 3D printers
Add nanotech
Longer healthier lives, safer, faster,
cheaper, logistics
Keeping pace with the digital economy
Your Future
It could be great04
โ€œEverything that we formerly electrified we will now cognitize. This new utilitarian AI will
also augment us individually as people (deepening our memory, speeding our recognition)
and collectively as a species.
There is almost nothing we can think of that cannot be made new, different, or interesting by
infusing it with some extra IQ.
In fact, the business plans of the next 10,000 startups are easy to forecast: Take X and add AI.
This is a big deal, and now itโ€™s here.โ€
KEVIN KELLY - WIRED
05
You are in control
Keeping pace with the digital economy
Keeping pace with the digital economy
Your Future
You are in control
05
Working in ways that
reflect the reality that
agile software
development is the
new working model of
the modern enterprise
Strategies are guided by
a specific
understanding of the
people you serve
Data is managed as a
perishable asset, and
constantly mined for
insights
Identifying, testing and
adopting new business
models
Be digital
Keeping pace with the digital economy
Your Future
You are in control05
โ€ข Automate โ€“ hand over the rote, dull stuff to the machine
โ€ข Halo โ€“ Instrument products and people and take the data this delivers to build new
data-first business models and customer experiences
โ€ข Enhance โ€“ View the computer as a colleague who can save you time and improve your
performance โ€“ just as you do Google Maps or Waze to augment your driving
โ€ข Abundance โ€“ Open up new markets with the lowered price points machine ubiquity
will offer; democratizing the highest quality (as Betterment does in offering financial
security to the masses)
โ€ข Discovery โ€“ AI will help us conceive entirely new industries. The light bulb led to new
discoveries in radio, TV, transistors and computing. Where will AI take us?
Keeping pace with the digital economy
Your Future
Having a plan is important
06
Keeping pace with the digital economy
Your Future
Making that plan real,
even more so
06
Keeping pace with the digital economy
Your Future
Go from blank sheet, to market โ€“ at the speed of digital
06
Keeping pace with the digital economy
Your Future
We can help
00
rory.yates@cognizant.com
@RoystonVassey
david.cushman@cognizant.com
@davidcushman

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How to Keep Pace With The Digital Economy

  • 1. Keep pace with the digital economy Your Future
  • 2. Keeping pace with the digital economy Your Future Hello 00 Rory Yates UKI Head of Digital Advisory Cognizant Digital Business roryyates.com @RoystonVassey David Cushman Director, Digital Advisory Cognizant Digital Business @davidcushman
  • 3. What has digital changed? Keeping pace with the digital economy 01
  • 4. Keeping pace with the digital economy Your Future Despite all of thisโ€ฆ01
  • 5. Keeping pace with the digital economy Your Future Despite all the time we spend as digital beingsโ€ฆ01 30% of time online is spent on social media Source: Social Media Today, Jan 04, 2017
  • 6. Keeping pace with the digital economy Your Future โ€ฆwe get experiences as if limited by the physical world01
  • 7. Keeping pace with the digital economy Your Future Journeys are same same01 Sarah Hardcastle is a creative at Mr President. The photo to the right is her recreation of the ad.
  • 8. Keeping pace with the digital economy Your Future One size is too often meant to fit all โ€“ even though we wonโ€™t wear it 01 โ€œIโ€™m not a persona, Iโ€™m me!โ€
  • 9. Keeping pace with the digital economy Your Future We lifted and shifted old activities and put them online01 Music sales Music downloads Physical books Book downloads Travel agents Online booking High street retail E-commerce Traditional banking Internet banking
  • 10. Keeping pace with the digital economy Your Future But then we found new value in the relationships01 Music sales Music downloads Physical books Book downloads Travel agents Online booking High street retail E-commerce Traditional banking Internet banking Music discovery Recommendations Travel planning Personalised shopping Contextual banking
  • 11. Keeping pace with the digital economy Your Future And then AI made those relationships stronger01 Owners of the Amazon Echo spent around 10% more on Amazon in the six months after they bought the voice-controlled speaker than before they had the device, with purchase frequency also growing 6%, according to data collected by NPD Group's Checkout Tracking purchase monitor cited by TechCrunch. Amazon's Echo and Alexa could add $11 billion in revenue by 2020 โ€“ Business Insider, Sep 23, 2016
  • 12. 02 Now everything is about to change Technology Feels Like Itโ€™s Accelerating โ€” Because It Actually Is Alison E. Berman and Jason Dorrier - Mar 22, 2016, Singularity Hub Keeping pace with the digital economy
  • 13. Keeping pace with the digital economy Your Future Everything is about to change02 The Fifth Industrial Revolution What about me?
  • 14. Keeping pace with the digital economy Your Future Everything is about to change02 https://www.youtube.com/watch?v=SCGV1tNBoeU
  • 15. ยฉ 2016 Cognizant Keeping pace with the digital economy Your Future Everything is about to change02 Part A: The entertainment revolution of the information age has happened.
  • 16. Keeping pace with the digital economy Your Future Everything is about to change02 We are currently in the Stall Zone. Even the scarce resource we thought would increase in value โ€“ your attention โ€“ has, in real terms, stalled. 60s ~ $4 adjusted for inflation 2005/10/15, Kevin Kelly
  • 17. Keeping pace with the digital economy Your Future Everything is about to change02 โ€ข Itโ€™s when the Innovations we invent just fill our time โ€ข But then we find ways to give time back โ€ข Then spectacular things happen โ€“ we are here Every revolution has a stall zone
  • 18. ยฉ 2016 Cognizant Keeping pace with the digital economy Your Future Everything is about to change02 Now for Part Bโ€ฆ
  • 19. 03 It could be scary Keeping pace with the digital economy
  • 20. Keeping pace with the digital economy Your Future It could be scary03 โ€ข Will a bot take your job? โ€ข Will your company be Ubered? โ€ข Will your children be better off than you? โ€ข Are you ready to be governed by the algorithm? โ€ข What will your industry look like in 10 years?
  • 21. 04 But it could be great Keeping pace with the digital economy
  • 22. Keeping pace with the digital economy Your Future It could be great04 More accurate, faster assistants. AI makes us better!
  • 23. Keeping pace with the digital economy Your Future It could be great04 This is Just X plus AI Add 3D printers Add nanotech Longer healthier lives, safer, faster, cheaper, logistics
  • 24. Keeping pace with the digital economy Your Future It could be great04 โ€œEverything that we formerly electrified we will now cognitize. This new utilitarian AI will also augment us individually as people (deepening our memory, speeding our recognition) and collectively as a species. There is almost nothing we can think of that cannot be made new, different, or interesting by infusing it with some extra IQ. In fact, the business plans of the next 10,000 startups are easy to forecast: Take X and add AI. This is a big deal, and now itโ€™s here.โ€ KEVIN KELLY - WIRED
  • 25. 05 You are in control Keeping pace with the digital economy
  • 26. Keeping pace with the digital economy Your Future You are in control 05 Working in ways that reflect the reality that agile software development is the new working model of the modern enterprise Strategies are guided by a specific understanding of the people you serve Data is managed as a perishable asset, and constantly mined for insights Identifying, testing and adopting new business models Be digital
  • 27. Keeping pace with the digital economy Your Future You are in control05 โ€ข Automate โ€“ hand over the rote, dull stuff to the machine โ€ข Halo โ€“ Instrument products and people and take the data this delivers to build new data-first business models and customer experiences โ€ข Enhance โ€“ View the computer as a colleague who can save you time and improve your performance โ€“ just as you do Google Maps or Waze to augment your driving โ€ข Abundance โ€“ Open up new markets with the lowered price points machine ubiquity will offer; democratizing the highest quality (as Betterment does in offering financial security to the masses) โ€ข Discovery โ€“ AI will help us conceive entirely new industries. The light bulb led to new discoveries in radio, TV, transistors and computing. Where will AI take us?
  • 28. Keeping pace with the digital economy Your Future Having a plan is important 06
  • 29. Keeping pace with the digital economy Your Future Making that plan real, even more so 06
  • 30. Keeping pace with the digital economy Your Future Go from blank sheet, to market โ€“ at the speed of digital 06
  • 31. Keeping pace with the digital economy Your Future We can help 00 rory.yates@cognizant.com @RoystonVassey david.cushman@cognizant.com @davidcushman