Omnichannel is at the heart of today's Retail Transformation. However, most retail CIOs still struggle to redesign their technology frameworks to serve today's multichannel connected customer and support a growing number of new ways to shop. Lack of an omnichannel strategy, rigid legacy systems not allowing to leverage the benefits of cloud and mobile technologies, non-single view of customers across channels or lack of inventory visibility across enterprise to support distributed order management capacity are only some of the key challenges retail CIOs are facing.
This webinar will be conducted by Ismael Ciordia, Chief Technology Officer at Openbravo, Salil Godika, Chief Strategy & Marketing Officer and Industry Group Head at Happiest Minds and introduced by Xavier Places, Product Marketing Director at Openbravo.
What Will You Learn?
- Key considerations when designing and rolling out new architecture that delivers omnichannel services.
- Which technologies to evaluate, including PIM, OMS, Cloud, m-POS or Big Data.
- How some leading customers in the Specialty Retail subsector are progressing on their omnichannel path with the help of Openbravo.
- A summary of the main conclusions of the Happiest Minds' report "The State of Omnichannel Retail in the US 2015" .
apidays LIVE Australia 2021 - Composing a Headless and Composable Commerce Ar...apidays
apidays LIVE Australia 2021 - Accelerating Digital
September 15 & 16, 2021
Composing a Headless and Composable Commerce Architecture
Yi Zhuang Chew, Solutions Engineer at Commercetools
This is a sample Salesforce Consulting Practice Go To Market Strategy Presentation. This also includes the basic Anual Operation Plan and resource planning.
What You Need to Know About Salesforce Customer 360Cloud Analogy
Salesforce Customer 360 enables organizations to connect Salesforce applications and create a unified customer ID to build a single view of the customer. In this presentation, you will get all the necessary details you need to know about Salesforce Customer 360.
Thabo Ndlela- Leveraging AI for enhanced Customer Service and Experienceitnewsafrica
Thabo Ndlela, from Accenture, delivered a keynote on Leveraging AI for enhanced Customer Service and Experience at Digital Finance Africa 2023 on the 2nd of August 2023.
Contact Center of the Future: Smart, Selective Human Touch in the Digital Ageaccenture
Is your financial firm prepared to deploy a contact center of the future? In this new Accenture Distribution & Marketing presentation, we explore a customer strategy and contact center interaction design framework to address changing customer engagement preferences and technology advancements. Key to this strategy is balancing digital with the human touch. View the presentation to learn more or read our blog series on the topic: https://accntu.re/2vLYkiT
Driving Growth With Omnichannel Marketing MoEngage Inc.
Today’s consumers live in a hyper-connected world. They switch between mobiles, desktops, using multiple channels and platforms. This presentation covers the strategies and best practices to implement omni-channel user engagement to drive growth for your company in 2019.
apidays LIVE Australia 2021 - Composing a Headless and Composable Commerce Ar...apidays
apidays LIVE Australia 2021 - Accelerating Digital
September 15 & 16, 2021
Composing a Headless and Composable Commerce Architecture
Yi Zhuang Chew, Solutions Engineer at Commercetools
This is a sample Salesforce Consulting Practice Go To Market Strategy Presentation. This also includes the basic Anual Operation Plan and resource planning.
What You Need to Know About Salesforce Customer 360Cloud Analogy
Salesforce Customer 360 enables organizations to connect Salesforce applications and create a unified customer ID to build a single view of the customer. In this presentation, you will get all the necessary details you need to know about Salesforce Customer 360.
Thabo Ndlela- Leveraging AI for enhanced Customer Service and Experienceitnewsafrica
Thabo Ndlela, from Accenture, delivered a keynote on Leveraging AI for enhanced Customer Service and Experience at Digital Finance Africa 2023 on the 2nd of August 2023.
Contact Center of the Future: Smart, Selective Human Touch in the Digital Ageaccenture
Is your financial firm prepared to deploy a contact center of the future? In this new Accenture Distribution & Marketing presentation, we explore a customer strategy and contact center interaction design framework to address changing customer engagement preferences and technology advancements. Key to this strategy is balancing digital with the human touch. View the presentation to learn more or read our blog series on the topic: https://accntu.re/2vLYkiT
Driving Growth With Omnichannel Marketing MoEngage Inc.
Today’s consumers live in a hyper-connected world. They switch between mobiles, desktops, using multiple channels and platforms. This presentation covers the strategies and best practices to implement omni-channel user engagement to drive growth for your company in 2019.
How to Implement Architecture to Support Omnichannel ServicesOpenbravo
Omnichannel is at the heart of today's Retail Transformation. However, most retail CIOs still struggle to redesign their technology frameworks to serve today's multichannel connected customer and support a growing number of new ways to shop. Lack of an omnichannel strategy, rigid legacy systems not allowing to leverage the benefits of cloud and mobile technologies, non-single view of customers across channels or lack of inventory visibility across enterprise to support distributed order management capacity are only some of the key challenges retail CIOs are facing.
To succeed in the Digital Era, organizations turn to Microsoft Digital Advisory Services. Digital Advisors like myself work with organizations to reimagine and transform customer
engagement, employee experiences, business models and operations, to empower organizations to reach their digital aspirations.
Welcome to learn more about our Advisory Services.
Analyze key aspects to be considered before embarking on your cloud journey. The presentation outlines the strategies, approach, and choices that need to be made, to ensure a smooth transition to the cloud.
TM Forum Webinar - Telco API-driven digital marketplace opportunities | Post-...ShubaS4
If you missed the live webinar, you can catch all the details here in this presentation. Expert speakers Karthik TS and Dean Ramsay discussed CSP strategies for a new breed of marketplaces in this on-demand webinar. This slide deck provides a comprehensive overview of the LIVE webinar and is a great resource for CSPs looking for out-of-the-box API-driven digital marketplace solutions.
Architecting an Enterprise API Management StrategyWSO2
A good internal and external API management strategy and architecture is key to building ecosystem platforms that lead to successful API economies in the enterprise. This workshop will look at best practices in API management using the WSO2 API Manager and Integration Platform products, which are used to rapidly implement RESTful design, enforce governance policies, safely scale solutions, orchestrate complex interaction sequences, and re-use assets. The session will also look at reference architectures and architectural recommendations of building large scale API ecosystems.
Director - Solutions Architecture at WSO2, Mifan Careem presented this session at APIdays Sydney 2015.
Product is becoming the customer acquisition, retention and expansion channel. As the product becomes the experience channel, companies with a customer-centric approach are starting to adopt product-led-growth strategy.
Salesforce Template. please refer to any Salesforce language for terms of use. Sharing for other Trailblazers who have asked to use this template for Salesforce-related presentations.
What Is Salesforce? | Salesforce Training - What Does Salesforce Do? | Salesf...Edureka!
This Edureka Salesforce Tutorial slides for beginners will take you through why Salesforce became popular, what is Salesforce, Salesforce products along with a Salesforce use case. This Salesforce tutorial video is ideal for beginners to learn what is Salesforce. You can read the blog here: https://goo.gl/rEHG4a
Case Study: Salesforce CPQ (Configure Price Quote) for Software as a Service ...Jade Global
Salesforce CPQ Case Study:
Business Requirements
Migrate all quote templates from existing tools to Salesforce CPQ as the main tool for the booking and Sales process
Support project lifecycle activities, including Requirement Gathering, Design, Development, Testing and Deployment
Configure Products based on business needs
An adaptable configuration of validation and pricing rules to prevent booking errors
Upgrade User Experience with guided flow
Enable core CPQ functions on mobile platforms
Business Challenges
OOTB functionality did not meet certain business requirements
Business changed requirements frequently causing rework
Business testing was not completed as quickly as items were being developed
Not able to properly format quotes Formatting of quote generation
Products being selected together incorrectly
Long list of products without any groupings - poor user experience
Approvals were not tracked, Lack of mobile approvals
Solution – Salesforce CPQ (Steelbrick)
Customizable quote templates
Validations to prevent users from selecting products that shouldn’t be selected together
Prompts to guide the user to review products before continuing with product selection
Enabled approvals with mobile capabilities
Connect with us:
Info@jadeglobal.com 1 877-523-3448
Website: http://www.jadeglobal.com
LinkedIn: http://www.linkedin.com/company/jade-...
Facebook: https://www.facebook.com/jadeglobal/
Twitter: https://twitter.com/JadeGlobal
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This presentation is a collection of PowerPoint diagrams and templates used to convey 20 different digital transformation frameworks and models.
INCLUDED FRAMEWORKS/MODELS:
1. Ten Guiding Principles of Digital Transformation
2. The BCG Strategy Palette
3. Digital Value Chain Model
4. Four Levels of Digital Maturity
5. Customer Experience Matrix
6. Design Thinking Framework
7. Business Model Canvas
8. Customer Journey Map
9. OECD Digital Government Transformation Framework
10. Accenture's Nonstop Customer Experience Model
11. MIT's Digital Transformation Framework
12. McKinsey's Digital Transformation Framework
13. Capgemini's Digital Transformation Framework
14. DXC Technology's Digital Transformation Framework
15. Gartner's Digital Transformation Framework
16. Cognizant's Digital Transformation Framework
17. PwC's Digital Transformation Framework
18. Ionolgy's Digital Transformation Framework
19. Accenture's Digital Business Strategy Framework
20. Deloitte's Digital Industrial Transformation Framework
This Altimeter Group webinar explores the findings of our latest research report on digital transformation. Attendees will learn what digital transformation is, how companies are embracing change, the challenges and opportunities that emerge throughout the process, and how to refocus and reorganize teams to modernize, optimize, and integrate digital touchpoints.
Watch the webinar: https://www.slideshare.net/Altimeter/webinar-digital-transformation-with-brian-solis
Download the related report: altimetergroup.com/digitaltransformation/
Journey Maps are a popular and important method in customer and user experience optimization. Here are some best practices for creating Journey Maps that will be effective in transforming your customer’s experience. The infographic discusses:
-What journey maps are and why create them
-The high-level steps to create a customer journey map
-The essentials of effective customer journey maps
-The different types of journey maps (ex: Customer Lifecycle, Service Blueprint)
-An example customer journey.
Cloud ERP Strategy & Transformation I Best Practices I NuggetHubRichardNowack
Taking advantage of ERP (Enterprise Resource Planning) software in the cloud (IaaS, PaaS, SaaS) can lead to cost savings and greater performance. In this business best practice slide deck you learn how to setup a cloud ERP strategy and a transformation plan, how to choose a vendor and how to evaluate technical migration scenarios.
We provide you with the following best practices:
- Cloud ERP Strategy Definition and Introduction
- ERP Platform Strategy & Evaluation
- ERP Platform Transformation
A true omnichannel architecture is built around the customer. While it might seem complex to design a customer experience that is channel-agnostic, the opposite is true. Complexity is created by having disparate systems and processes that are maintained by several software teams using different architectures, languages and platforms. A small change to accommodate a new product or feature could require code changes in each environment, months of testing, and a high risk of defect as a result.
Why It's Time for an Experience-Led Commerce StrategyAcquia
We’ve all become digital natives: from millennials to boomers, we’re all evermore tied to our connected devices. And, as a result, the customer journey has radically changed. Today’s consumer expects a consistent brand experience across all channels and devices. Thus, the competitive bar is continually being raised to outperform the market and attain higher conversion rates while continually meeting - and hopefully even exceeding - consumer expectations.
In the early days of eCommerce, the commerce platform was more than sufficient for the customer journey. eCommerce has now become the main growth channel for retailers and brands alike. In today’s complex world of omnichannel shopping, a stronger and more engaging experience that integrates content into the shopping journey is no longer an option - it’s a requirement. The best commerce experiences come from pulling together expertise across three essential dimensions: back-end commerce, front-end experience management, and user experience strategy.
Join us and hear how Acquia, commercetools, and Born Group bring their specific areas of expertise together, and hear how Moda Operandi has seen real value from the marriage of content and commerce. In this webinar, you’ll hear:
Why experience-led commerce is the future and why many brands are doing it
How to have enterprise commerce without the enterprise complexity and price tag
A success story from Moda Operandi discussing how they’ve integrated content and commerce and the value they’ve seen in it
Born Group will bring their deep knowledge of user experience to guide the conversation from a consumer's perspective. Register today and learn the value that content and commerce can bring to your business.
How to Implement Architecture to Support Omnichannel ServicesOpenbravo
Omnichannel is at the heart of today's Retail Transformation. However, most retail CIOs still struggle to redesign their technology frameworks to serve today's multichannel connected customer and support a growing number of new ways to shop. Lack of an omnichannel strategy, rigid legacy systems not allowing to leverage the benefits of cloud and mobile technologies, non-single view of customers across channels or lack of inventory visibility across enterprise to support distributed order management capacity are only some of the key challenges retail CIOs are facing.
To succeed in the Digital Era, organizations turn to Microsoft Digital Advisory Services. Digital Advisors like myself work with organizations to reimagine and transform customer
engagement, employee experiences, business models and operations, to empower organizations to reach their digital aspirations.
Welcome to learn more about our Advisory Services.
Analyze key aspects to be considered before embarking on your cloud journey. The presentation outlines the strategies, approach, and choices that need to be made, to ensure a smooth transition to the cloud.
TM Forum Webinar - Telco API-driven digital marketplace opportunities | Post-...ShubaS4
If you missed the live webinar, you can catch all the details here in this presentation. Expert speakers Karthik TS and Dean Ramsay discussed CSP strategies for a new breed of marketplaces in this on-demand webinar. This slide deck provides a comprehensive overview of the LIVE webinar and is a great resource for CSPs looking for out-of-the-box API-driven digital marketplace solutions.
Architecting an Enterprise API Management StrategyWSO2
A good internal and external API management strategy and architecture is key to building ecosystem platforms that lead to successful API economies in the enterprise. This workshop will look at best practices in API management using the WSO2 API Manager and Integration Platform products, which are used to rapidly implement RESTful design, enforce governance policies, safely scale solutions, orchestrate complex interaction sequences, and re-use assets. The session will also look at reference architectures and architectural recommendations of building large scale API ecosystems.
Director - Solutions Architecture at WSO2, Mifan Careem presented this session at APIdays Sydney 2015.
Product is becoming the customer acquisition, retention and expansion channel. As the product becomes the experience channel, companies with a customer-centric approach are starting to adopt product-led-growth strategy.
Salesforce Template. please refer to any Salesforce language for terms of use. Sharing for other Trailblazers who have asked to use this template for Salesforce-related presentations.
What Is Salesforce? | Salesforce Training - What Does Salesforce Do? | Salesf...Edureka!
This Edureka Salesforce Tutorial slides for beginners will take you through why Salesforce became popular, what is Salesforce, Salesforce products along with a Salesforce use case. This Salesforce tutorial video is ideal for beginners to learn what is Salesforce. You can read the blog here: https://goo.gl/rEHG4a
Case Study: Salesforce CPQ (Configure Price Quote) for Software as a Service ...Jade Global
Salesforce CPQ Case Study:
Business Requirements
Migrate all quote templates from existing tools to Salesforce CPQ as the main tool for the booking and Sales process
Support project lifecycle activities, including Requirement Gathering, Design, Development, Testing and Deployment
Configure Products based on business needs
An adaptable configuration of validation and pricing rules to prevent booking errors
Upgrade User Experience with guided flow
Enable core CPQ functions on mobile platforms
Business Challenges
OOTB functionality did not meet certain business requirements
Business changed requirements frequently causing rework
Business testing was not completed as quickly as items were being developed
Not able to properly format quotes Formatting of quote generation
Products being selected together incorrectly
Long list of products without any groupings - poor user experience
Approvals were not tracked, Lack of mobile approvals
Solution – Salesforce CPQ (Steelbrick)
Customizable quote templates
Validations to prevent users from selecting products that shouldn’t be selected together
Prompts to guide the user to review products before continuing with product selection
Enabled approvals with mobile capabilities
Connect with us:
Info@jadeglobal.com 1 877-523-3448
Website: http://www.jadeglobal.com
LinkedIn: http://www.linkedin.com/company/jade-...
Facebook: https://www.facebook.com/jadeglobal/
Twitter: https://twitter.com/JadeGlobal
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This presentation is a collection of PowerPoint diagrams and templates used to convey 20 different digital transformation frameworks and models.
INCLUDED FRAMEWORKS/MODELS:
1. Ten Guiding Principles of Digital Transformation
2. The BCG Strategy Palette
3. Digital Value Chain Model
4. Four Levels of Digital Maturity
5. Customer Experience Matrix
6. Design Thinking Framework
7. Business Model Canvas
8. Customer Journey Map
9. OECD Digital Government Transformation Framework
10. Accenture's Nonstop Customer Experience Model
11. MIT's Digital Transformation Framework
12. McKinsey's Digital Transformation Framework
13. Capgemini's Digital Transformation Framework
14. DXC Technology's Digital Transformation Framework
15. Gartner's Digital Transformation Framework
16. Cognizant's Digital Transformation Framework
17. PwC's Digital Transformation Framework
18. Ionolgy's Digital Transformation Framework
19. Accenture's Digital Business Strategy Framework
20. Deloitte's Digital Industrial Transformation Framework
This Altimeter Group webinar explores the findings of our latest research report on digital transformation. Attendees will learn what digital transformation is, how companies are embracing change, the challenges and opportunities that emerge throughout the process, and how to refocus and reorganize teams to modernize, optimize, and integrate digital touchpoints.
Watch the webinar: https://www.slideshare.net/Altimeter/webinar-digital-transformation-with-brian-solis
Download the related report: altimetergroup.com/digitaltransformation/
Journey Maps are a popular and important method in customer and user experience optimization. Here are some best practices for creating Journey Maps that will be effective in transforming your customer’s experience. The infographic discusses:
-What journey maps are and why create them
-The high-level steps to create a customer journey map
-The essentials of effective customer journey maps
-The different types of journey maps (ex: Customer Lifecycle, Service Blueprint)
-An example customer journey.
Cloud ERP Strategy & Transformation I Best Practices I NuggetHubRichardNowack
Taking advantage of ERP (Enterprise Resource Planning) software in the cloud (IaaS, PaaS, SaaS) can lead to cost savings and greater performance. In this business best practice slide deck you learn how to setup a cloud ERP strategy and a transformation plan, how to choose a vendor and how to evaluate technical migration scenarios.
We provide you with the following best practices:
- Cloud ERP Strategy Definition and Introduction
- ERP Platform Strategy & Evaluation
- ERP Platform Transformation
A true omnichannel architecture is built around the customer. While it might seem complex to design a customer experience that is channel-agnostic, the opposite is true. Complexity is created by having disparate systems and processes that are maintained by several software teams using different architectures, languages and platforms. A small change to accommodate a new product or feature could require code changes in each environment, months of testing, and a high risk of defect as a result.
Why It's Time for an Experience-Led Commerce StrategyAcquia
We’ve all become digital natives: from millennials to boomers, we’re all evermore tied to our connected devices. And, as a result, the customer journey has radically changed. Today’s consumer expects a consistent brand experience across all channels and devices. Thus, the competitive bar is continually being raised to outperform the market and attain higher conversion rates while continually meeting - and hopefully even exceeding - consumer expectations.
In the early days of eCommerce, the commerce platform was more than sufficient for the customer journey. eCommerce has now become the main growth channel for retailers and brands alike. In today’s complex world of omnichannel shopping, a stronger and more engaging experience that integrates content into the shopping journey is no longer an option - it’s a requirement. The best commerce experiences come from pulling together expertise across three essential dimensions: back-end commerce, front-end experience management, and user experience strategy.
Join us and hear how Acquia, commercetools, and Born Group bring their specific areas of expertise together, and hear how Moda Operandi has seen real value from the marriage of content and commerce. In this webinar, you’ll hear:
Why experience-led commerce is the future and why many brands are doing it
How to have enterprise commerce without the enterprise complexity and price tag
A success story from Moda Operandi discussing how they’ve integrated content and commerce and the value they’ve seen in it
Born Group will bring their deep knowledge of user experience to guide the conversation from a consumer's perspective. Register today and learn the value that content and commerce can bring to your business.
Build a Comprehensive Multi- Vendor Ecommerce store by Store hippoStoreHippo
An online marketplace is taken as the Multi-Vendor e-commerce platform wherein multiple third party sellers can make their profiles and sell their products or services at comparative prices although the products and services related information is to be given by the sellers itself. Multi-Vendor e-commerce portals are assumed to be simple and convenient with streamline functioning. Storehippo is one of the unique e-commerce Website Development Companies in India which is engaged in designing Multi-Vendor Ecommerce Store.
Features of the Multi-vendor Ecommerce Platform:-
Like other online shopping portals, Multi-Vendor Ecommerce platform too has shopping cart system, images of the products, login & sign-up options for the customers, and much more. But it has some specific and extra features which a normal e-commerce website does not have which are:-
1. A consumer transaction is processed by Market operator, which is delivered and fulfilled by the retailer/wholesaler/ vendor .
2. Wide array of products inclusions through multiple vendors
3. Selection & search criteria is much wider than vendor specific online retail stores
4. Multiple vendors can make their profiles and marketplace charge a specific amount of commission to let them operate their online selling through the market place.
5. Options are wide so prices will be more competitive.
6. No compulsory requirements of warehouse
7. Small as well huge businesses can enrol their products so all are equal having equal chances to develop their potential selling under one roof
8. This kind of site has two types of the panel: Admin panel through the owner of the marketplace manage the site and other is Vendor panel which is maintained by vendors. Although the site of the owner will have complete access to watch the vendors activities and their profits.
Store Hippo builds SEO-Friendly, Mobile-Friendly and User-friendly Multi-vendor e-commerce Portals which are customised with 100% secure source code. It’s a unique marketplace wherein different vendors can display their respective products under one roof and will be sharing the same shopping cart. After the great success of popular online stores like Amazon and eBay, e-commerce investors, as well as small and medium business owners are favouring multi-vendor systems, over regular online stores.
For more info, Visit the Web Link:
https://www.storehippo.com/page/create-multi-vendor-marketplace
WE BUILD
DEDICATED AGILE SOFTWARE DEVELOPMENT TEAMS
TO DELIVER CLOUD APPLICATIONS
In over Nine successful years of business and with the help of 50+ fantastic team members Vaival has perfected its sole dedication: to deliver Offshore Agile Software Development Teams.
We have worked with businesses of all types and sizes from all around the world, from independent startups and agencies to software product development companies, enterprise ventures and much more. They all came to Vaival with a simple request – to simplify their outsourcing experience, reduce their costs and lower time-to-market – and they were all delighted with what we helped them do.
Shoplattice ecom framework by codelatticeCodelattice
Shoplattice is an independent e-commerce platform built on microservice-based architecture enabling businesses across the globe to offer their products and services online.
Take a look at how omnichannel retail should be. Connect with and convert customers in real-time using smarter software and better retail practices. This guide helps retail marketers sell more.
The impact of Covid19 on your digital strategySmart Insights
The past 2-3 months has accelerated digital demand by 2-3 years.
In this session we look at what is here to stay and how to not only survive, but thrive as a business going forward with a more digital future.
We will be showing you how to understand where your business is today, what key areas to focus on, and how to prioritise digital transformation strategies.
From Clicks to Bricks: Why Physical Stores Matter Today More Than EverOpenbravo
We are experiencing a growing "clicks to bricks" phenomenon, where pure e-commerce leaders are opening physical stores in an attempt to get closer to their customers and foster loyalty.
Enabling Digital Transformation in the Retail IndustryIsha Shah
The retail industry is witnessing significant changes in the business environment with shrinking margins, demanding customers and intense competition. Customers have a plethora of choices and hence loyalty cannot be assumed. Adding to this complexity are E-Commerce platforms that aim to understand the customer and provide a personalized end-to-end shopping experience. Clearly, retailers need to capitalize on technology to attract and retain customers and grow revenues. Hence the need for E-Commerce platforms that aim to understand the customer and provide a personalized and end-to-end shopping experience. A Wide range of assets are required to provide the seamless customer experience.
2. Today’s presentation is available to download on
the Attachment tab on the webinar page.
Visit openbravo.com/retailers/resources/overview/
Check out additional resources and don’t forget to
share them with your colleagues.
Have a question? Click on the Question tab.
Q&A will be at the end of today’s presentation.
Submit additional questions or comments after the webinar on Twitter.
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Simple steps to increase the
value of today’s webinar experience
3. Ismael Ciordia
Chief Techonology
Officer
@ Openbravo
▪ Openbravo Co-
founder
Today’s Presenters
Xavier Places
Product Marketing
Director
@ Openbravo
Salil Godika
Chief Strategy Officer
@ Happiest Minds
▪ Happiest Minds Co-
founder
▪ Retail Industry Group
Head
4. ! Challenges
! How to build architecture
! Insights from Happiest Minds Survey Report
of US Retailers
! Action plan and Key Takeaways
! Q&A
Agenda and Goals
7. ! Single View of Customer
! Single View of Product
! Channel-agnostic Order Management
! Superb In-store Shopping Experience
! Enhanced Web and Mobile Shopping Experience
! Real-time Insights
! Scalabiltiy and Flexibility to Accommodate Future Needs
Key Business Goals for the Architecture
8. Key Architecture Differentiators
Search
Buy
Fulfil
Deliver
Pay
Return
! A service oriented architecture for
easier introduction and
deployment of new services and
higher granularity for decoupling
the different shopping steps
! Focus on channel integration
standardization for rapid
introduction of new channels
! Highly interoperable for rapid
integration with multiple back ends
and external systems
! Mobile-enabled and Cloud-ready
for higher business agility and
scalability
9. Services Layer
A Layered Architecture that adheres to SOA principles
Omnichannel Services including:
! Foundational services like security or loggin
! Services for new channel UI creation
! Business Services like Customer account
information, Customer purchase history, Product
reviews, In-store stock visibility, Payment…
! Services Orchestration to support cross-channel
scenarios like:
! Buy Online – Pick-up in the Store
! Buy Online – Home Delivery
! Buy Online – Return in the Store
! Reserve Online – Pick-up in the Store
! Store fulfilment
Third Party Integration Services that standardise
integration with external systems like 3PL,external loyalty
platforms…
Assisted and Unassisted channels:
! Store
! Website
! Mobile application
! Kiosks
! Call Center
! Social
! Price comparison sitesChannels
Omnichannel Services
Corporate Business Applications
HTTP(S), REST, SOAP
ThirdParty
Integration
Services
Business Logic Layer
Data Persistency Layer
Front End Layer
Data
ThirdParty
Systems
HTTP(S),
REST,SOAP
Services Orchestration
10. +
Processes,
Governance,
Policies,
Standards,
Tools
Master Data Set for Consistency Across Channels
Customer
Data Product Data
Pricing and
Promotions
Data
! Build a single central repository with all customer
data and interaction across channels
! Build a single central repository for managing,
structuring and displaying product information
consistently across all channels
! Build a single central repository for managing,
pricing, offers and promotion information
! Define processes, governance, policies, standards
and tools that work together to ensure data qualityServices Layer
Channels
Omnichannel Services
Corporate Business Applications
HTTP(S), REST, SOAP
ThirdParty
Integration
Services
Business Logic Layer
Data Persistency Layer
Front End Layer
Data
ThirdParty
Systems
HTTP(S),
REST,SOAP
Services Orchestration
11. Flexible Fulfillment for Ultimate Customer Convenience
Order
Management
System
! Provide real-time stock availability across all
channels
! Support definition of business rules for flexible
fulfillment strategies, including minimize shipments,
prioritize stockroom locations, ship from closest store
or ship from location with highest availability
! Support cross-channel scenarios, including returns
! Enable store fulfilment
Services Layer
Channels
Omnichannel Services
Corporate Business Applications
HTTP(S), REST, SOAP
ThirdParty
Integration
Services
Business Logic Layer
Data Persistency Layer
Front End Layer
Data
ThirdParty
Systems
HTTP(S),
REST,SOAP
Services Orchestration
12. Mobile POS for Superb In-Store Shopping Experience
! A responsive design web solution or a device-
dependant application according to business needs
! Assisted sale and inventory visibility capabilities to
influence customer decision everywhere in the store
! Support for offline operations
! Open to integrate technologies like mobile
payments or localization technologies (RFID,
beacons)
! Very easy to integrate POS to become a single
repository of data from multiple in-store data sources
Services Layer
Channels
Omnichannel Services
Corporate Business Applications
HTTP(S), REST, SOAP
ThirdParty
Integration
Services
Business Logic Layer
Data Persistency Layer
Front End Layer
Data
ThirdParty
Systems
HTTP(S),
REST,SOAP
Services Orchestration
13. Easy Search and Buy for Better Online Experience
Provide “frictionless” online experience
! Mobilized website
! Show and filter by store stock visibility
! Show product catalog navigation (images,
video…)
! Show product reviews and allow to enter reviews
! Ensure cart persistency across devices (start in
mobile and recover it later from desktop)
! Integrate payments
! Offer different check-out options
Services Layer
Channels
Omnichannel Services
Corporate Business Applications
HTTP(S), REST, SOAP
ThirdParty
Integration
Services
Business Logic Layer
Data Persistency Layer
Front End Layer
Data
ThirdParty
Systems
HTTP(S),
REST,SOAP
Services Orchestration
14. Consolidated Reporting for Higher Performance Visibility
! Consolidate multiple channel into a single repository
that can be drilled down into
! Embed analytics into business applications for faster
adoption
! Evaluate mobile analytics
Analytical
Data
Services Layer
Channels
Omnichannel Services
Corporate Business Applications
HTTP(S), REST, SOAP
ThirdParty
Integration
Services
Business Logic Layer
Data Persistency Layer
Front End Layer
Data
ThirdParty
Systems
HTTP(S),
REST,SOAP
Services Orchestration
16. 16
Cloud-ready Mobile-enabled Interoperable OrchestratedTruly Modular
▪ Lower costs and
achieve higher
agility enabling
you to run lean on
your IT investment.
▪ Gain full freedom
to move from
Cloud to On-
Premise and the
other way around
as required for
your business.
▪ Gain full freedom
to select the
devices of your
choice thanks to
a responsive
mobile web
technology.
▪ Ensure
uninterrupted
operations thanks
to strong offline
support.
▪ Integrate easily to
leverage previous
IT investments or
ensure adoption
of future
technologies and
channels.
▪ Leverage existing
integration
modules like with
Magento,
Prestashop,
SugarCRM and
others.
▪ Build on top of an
OMS foundation,
a must for an
unified
commerce
strategy.
▪ Leverage
embedded
Business Process
Management
engine and
capacity to
define
customizable
business rules.
▪ Leverage
embedded
analytics to
analyze data
from various
sources in one
single repository.
▪ Gain actionable
insights that help
automate
processes, predict
behavior, deliver
insights to the
right person at the
right time.
▪ Easier to adapt
and extend.
Smoother
updates and
upgrades with an
integrated
Module
Management
Console.
▪ Enable more focus
on differentiation
and innovation
and experiment
with confidence.
Informative
Ready to Deliver Omnichannel Services
17. Leading French
Home Furnishings
Retailer
And Already Adopted by Leading Retailers. 3 of Them.
! € 8.2bn in 2014 turnover and
900 stores in 22 countries
! Full Store solution
! Online channel integration
Enhanced shopping experiences with
mobile POS to progress in India expansion
and omnichannel strategy.
! Part of Groupe Adeo
! #1 in European DYI retail
with €15bn+ turnover
! Complete integration of all
retail channels for sales
growth acceleration
! Support for cross-channel
A new multichannel architecture with a fully
operational OMS up and running in 3
months with single view of clients across
channels.
! Full store solution
! 300 stores
! 4.000 POS
! +300.000 SKUs
! € 2bn+ turnover
A new store solution for full control of store
operations, enhanced shopping experience
and higher fulfillment flexibility.
20. Provide order online pick up in
store
<25%
offer flexible fulfilment -pick up
from store/ ship from store
leveraging store network
44%
Insights from Happiest Minds Survey Report of US
Retailers
retailers enable customers
to engage across stores,
kiosks, web, mobile, social, call
center
38%
21. Deliver a perfect Order
70%
Accept returns seamlessly
across ordering channels
57%
Do not offer flexible / more
complex fulfillment choices
>75%
Insights from Happiest Minds Survey Report of US
Retailers
22. Do not have Customer
360 which is core to
Omnichannel
Personalization
56%
Insights from Happiest Minds Survey Report of US
Retailers
Provide ‘do not have to
repeat’ myself
experience, which
is a true epitome of what
a customer 360 view can
enable in a customer
service context
16%
23. Have ‘Save a Sale’ capability –
translates to lack of single view
of enterprise entities like
customer, inventory, product for
on-the-floor store associates
15%
Insights from Happiest Minds Survey Report of US
Retailers
Have KPI/ Incentive structure
that allows Omnichannel
Attribution for initiatives that
cross-over channels (like in
store pickup, in-store ordering
for home delivery etc.)
18%
26. • Omnichannel fulfillment through click and collect enablement for a US
retailer
• eCommerce enablement for a large cash and carry retailer
• Geo-fencing and i-beacon based communication for a global
clothing retailer
• Product recommendation system for a US apparel retailer
• Enhanced store associate engagement using gamified BI for a US
retailer
• Personalized recommendation using big data analytics for a leading
home improvement retailer
• Integrated retail and cinema platform for a leading European chain
• Consumer engagement application for a US toy retailer
• 24/7 monitoring SOC services for a gaming enterprise in US
• Penetration testing, Vulnerability management, Secure SDLC and
PCIDSS preparedness for an online player
Happiest Minds Retail
Our Retail Industry Offerings : Focused around Digital Transformation Mandate
Security and Infrastructure Transformation
Retail Success Stories
Domain
In
Store
Transforma.on
Omnichannel
/
eCommerce
transforma.on
Customer
Insights
&
Marke.ng
Automa.on
• Customer Experience in Store
• Omnichannel experience:
Integrated Promotions and
Recommendations
• Associate Enablement and
Productivity
• Convergence of e-Commerce,
M-Commerce and Store Ordering
• Omni-Channel Customer 360
• Omni-Channel Customer
Feedback
• Omnichannel Maturity
Assessment, Strategy and
Roadmap
• Customer Segmentation
• Campaign and Marketing
Analytics
• Personalized Recommendation
• Big Data Ingestion and Data
Science as Technology offering
• PoS Security
• BYoD and Mobility Security
• IT in a box
• Network, Web and App Security
• Assessment – Security, Compliance
• Analytics Security i.e. Securing
your Analytics platform
• Data Security (PCI 3.0)
27. Key Takeaways
! Omnichannel has come of age;
Perfect Storm has landed
! Leadership Commitment is
crucial
! Stores remain nerve-center
! Big Data and Advanced
Analytics – bedrock of
Personalization Strategies
! Foundational Capabilities are a
must – single view of customer,
product, inventory, orders
! Security cannot be an
afterthought
28. How to Start?
Do an
Omnichannel
Business
Readiness and
Architecture
Assessment