Omnichannel is at the heart of today's Retail Transformation. However, most retail CIOs still struggle to redesign their technology frameworks to serve today's multichannel connected customer and support a growing number of new ways to shop. Lack of an omnichannel strategy, rigid legacy systems not allowing to leverage the benefits of cloud and mobile technologies, non-single view of customers across channels or lack of inventory visibility across enterprise to support distributed order management capacity are only some of the key challenges retail CIOs are facing.
Complete Guide To Salesforce Einstein AnalyticsCloud Analogy
Einstein Analytics is a set of out-of-the-box AI technologies that provide a smooth experience to the users while they collaborate on any device. Whether it is about cloning the master dashboard for each story point, explaining insights within the
dashboard, or enhancing interactivity and communication - Einstein
Introduction to E-Commerce with Shopping Cart SystemRavi Shankar Ojha
What is E-commerce??
Current Trends of E-commerce
Future of E-commerce
E-commerce Models
E-commerce Basic Workflow
Introduction : Shopping Cart System
Shopping Cart System Basic Workflow
Types of Shopping Cart System
Essential Feature List
Statistics and User Interest
Einstein Function is an intelligent CRM system that helps build apps, streamline business processes and workflows for every function & industry.
Let's understand what Einstein Bot acts like and how it operates.
Best practices to deliver data analytics to the business with power biSatya Shyam K Jayanty
Get your data to life with Power BI visualization and insights!
With the changing landscape of Power BI features it is essential to get hold of configuration and deployment practices within your data platform that will ensure you are on-par with compliance & security practices. In this session we will overview from the basics leading into advanced tricks on this landscape:
How to deploy Power BI?
How to implement configuration parameters and package BI features as a part of Office 365 roll out in your organisation?
What are newest features and enhancements on this Power BI landscape?
How to manage on-premise vs on-cloud connectivity?
How can you help and support the Power BI community as well?
Having said that within the objectives of this session, cloud computing is another aspect of this technology made is possible to get data within few clicks and ticks to the end-user. Let us review how to manage & connect on-premise data to cloud capabilities that can offer full advantage of data catalogue capabilities by keeping data secure as per Information Governance standards. Not just with nuts and bolts, performance is another aspect that every Admin is keeping up, let us look into few settings on how to maximize performance to optimize access to data as required. Gain understanding and insight into number of tools that are available for your Business Intelligence needs. There will be a showcase of events to demonstrate where to begin and how to proceed in BI world.
- D BI A Consulting
consulting@dbia.uk
The CRM@Oracle series highlights Oracle's internal implementation of Oracle CRM products such as Siebel CRM, Oracle CRM On Demand and Oracle Mobile Sales Assistant. This presentation discusses Oracle's implementation of Oracle Business Intelligence (OBIEE) for Siebel CRM and related information.
Complete Guide To Salesforce Einstein AnalyticsCloud Analogy
Einstein Analytics is a set of out-of-the-box AI technologies that provide a smooth experience to the users while they collaborate on any device. Whether it is about cloning the master dashboard for each story point, explaining insights within the
dashboard, or enhancing interactivity and communication - Einstein
Introduction to E-Commerce with Shopping Cart SystemRavi Shankar Ojha
What is E-commerce??
Current Trends of E-commerce
Future of E-commerce
E-commerce Models
E-commerce Basic Workflow
Introduction : Shopping Cart System
Shopping Cart System Basic Workflow
Types of Shopping Cart System
Essential Feature List
Statistics and User Interest
Einstein Function is an intelligent CRM system that helps build apps, streamline business processes and workflows for every function & industry.
Let's understand what Einstein Bot acts like and how it operates.
Best practices to deliver data analytics to the business with power biSatya Shyam K Jayanty
Get your data to life with Power BI visualization and insights!
With the changing landscape of Power BI features it is essential to get hold of configuration and deployment practices within your data platform that will ensure you are on-par with compliance & security practices. In this session we will overview from the basics leading into advanced tricks on this landscape:
How to deploy Power BI?
How to implement configuration parameters and package BI features as a part of Office 365 roll out in your organisation?
What are newest features and enhancements on this Power BI landscape?
How to manage on-premise vs on-cloud connectivity?
How can you help and support the Power BI community as well?
Having said that within the objectives of this session, cloud computing is another aspect of this technology made is possible to get data within few clicks and ticks to the end-user. Let us review how to manage & connect on-premise data to cloud capabilities that can offer full advantage of data catalogue capabilities by keeping data secure as per Information Governance standards. Not just with nuts and bolts, performance is another aspect that every Admin is keeping up, let us look into few settings on how to maximize performance to optimize access to data as required. Gain understanding and insight into number of tools that are available for your Business Intelligence needs. There will be a showcase of events to demonstrate where to begin and how to proceed in BI world.
- D BI A Consulting
consulting@dbia.uk
The CRM@Oracle series highlights Oracle's internal implementation of Oracle CRM products such as Siebel CRM, Oracle CRM On Demand and Oracle Mobile Sales Assistant. This presentation discusses Oracle's implementation of Oracle Business Intelligence (OBIEE) for Siebel CRM and related information.
User group presentation that was delivered 13/01/2022 for the Power BI and Excel User group in Baku. Introduction to Power Automate and working with Power BI and Power Automate
Final Year Project BCA Presentation on Pic-O-SticaSharath Raj
This slide is based on the final year project of BCA. Project was on Online image purchase and Sales System.
The system was developed using PHP at the frontend and Mysql at the Backend.
Image will be uploaded and will be watermarked. USer can buy or sell their lovely images.
You’ve heard the word “Salesforce” being thrown around by small and big enterprises, but you have no idea if your business needs it? If you’re running a business that’s growing just the way you want it to, you will probably need Salesforce CRM sooner than later. But first things first—learn what Salesforce CRM is, how it works and how you should use it to support your day to day operations.
Read the blog in detail
http://suyati.com/how-salesforce-crm-works-and-uses/
For any information on our Salesforce capabilities, email services@suyati.com.
http://suyati.com/
Microsoft Dynamics 365 - Intelligent Business Applications
Referat von Silvia Gönner (Microsoft) an der CRM Community Schweiz vom 26.10.2016 in Zug: http://www.crm-community.ch/event/crm-community-26oct2016/
What You Need to Know About Salesforce Customer 360Cloud Analogy
Salesforce Customer 360 enables organizations to connect Salesforce applications and create a unified customer ID to build a single view of the customer. In this presentation, you will get all the necessary details you need to know about Salesforce Customer 360.
Instead of building enterprise applications from the ground up time after time, what if you could assemble apps from a huge library of reusable, well-defined components without writing a single line of code? With the Lightning App Builder anyone in your company can combine custom and off-the-shelf Lightning Components to assemble beautiful apps visually.
In this webinar, you will:
:: Get introduced to the Lightning App Builder
:: See how quick actions make your apps more interactive
:: Learn how to deploy Lightning apps to the Salesforce1 Mobile App
Key Takeaways
:: Anyone can build apps - without writing code
:: Lightning App Builder leverages re-usable Lightning Components
:: Lightning Apps fit seamlessly into the Salesforce1 Mobile App
:: Combine Lightning App Builder with Lightning Process Builder to automate business processes in your app
Intended Audience
:: Salesforce Developers and Admins.
Power BI Charts Tutorial | Counter Strike Data Analysis using Power BI | Powe...Edureka!
** Power B Training: https://www.edureka.co/power-bi-training **
This Edureka Tutorial on "Power BI Charts" deals with the importance of all the basic visualizations available on Power BI Desktop. It will help you create Impactful and Comprehensive Reports on the Power BI Desktop.
Follow us to never miss an update in the future.
Instagram: https://www.instagram.com/edureka_learning/
Facebook: https://www.facebook.com/edurekaIN/
Twitter: https://twitter.com/edurekain
LinkedIn: https://www.linkedin.com/company/edureka
Omnichannel is at the heart of today's Retail Transformation. However, most retail CIOs still struggle to redesign their technology frameworks to serve today's multichannel connected customer and support a growing number of new ways to shop. Lack of an omnichannel strategy, rigid legacy systems not allowing to leverage the benefits of cloud and mobile technologies, non-single view of customers across channels or lack of inventory visibility across enterprise to support distributed order management capacity are only some of the key challenges retail CIOs are facing.
This webinar will be conducted by Ismael Ciordia, Chief Technology Officer at Openbravo, Salil Godika, Chief Strategy & Marketing Officer and Industry Group Head at Happiest Minds and introduced by Xavier Places, Product Marketing Director at Openbravo.
What Will You Learn?
- Key considerations when designing and rolling out new architecture that delivers omnichannel services.
- Which technologies to evaluate, including PIM, OMS, Cloud, m-POS or Big Data.
- How some leading customers in the Specialty Retail subsector are progressing on their omnichannel path with the help of Openbravo.
- A summary of the main conclusions of the Happiest Minds' report "The State of Omnichannel Retail in the US 2015" .
A true omnichannel architecture is built around the customer. While it might seem complex to design a customer experience that is channel-agnostic, the opposite is true. Complexity is created by having disparate systems and processes that are maintained by several software teams using different architectures, languages and platforms. A small change to accommodate a new product or feature could require code changes in each environment, months of testing, and a high risk of defect as a result.
User group presentation that was delivered 13/01/2022 for the Power BI and Excel User group in Baku. Introduction to Power Automate and working with Power BI and Power Automate
Final Year Project BCA Presentation on Pic-O-SticaSharath Raj
This slide is based on the final year project of BCA. Project was on Online image purchase and Sales System.
The system was developed using PHP at the frontend and Mysql at the Backend.
Image will be uploaded and will be watermarked. USer can buy or sell their lovely images.
You’ve heard the word “Salesforce” being thrown around by small and big enterprises, but you have no idea if your business needs it? If you’re running a business that’s growing just the way you want it to, you will probably need Salesforce CRM sooner than later. But first things first—learn what Salesforce CRM is, how it works and how you should use it to support your day to day operations.
Read the blog in detail
http://suyati.com/how-salesforce-crm-works-and-uses/
For any information on our Salesforce capabilities, email services@suyati.com.
http://suyati.com/
Microsoft Dynamics 365 - Intelligent Business Applications
Referat von Silvia Gönner (Microsoft) an der CRM Community Schweiz vom 26.10.2016 in Zug: http://www.crm-community.ch/event/crm-community-26oct2016/
What You Need to Know About Salesforce Customer 360Cloud Analogy
Salesforce Customer 360 enables organizations to connect Salesforce applications and create a unified customer ID to build a single view of the customer. In this presentation, you will get all the necessary details you need to know about Salesforce Customer 360.
Instead of building enterprise applications from the ground up time after time, what if you could assemble apps from a huge library of reusable, well-defined components without writing a single line of code? With the Lightning App Builder anyone in your company can combine custom and off-the-shelf Lightning Components to assemble beautiful apps visually.
In this webinar, you will:
:: Get introduced to the Lightning App Builder
:: See how quick actions make your apps more interactive
:: Learn how to deploy Lightning apps to the Salesforce1 Mobile App
Key Takeaways
:: Anyone can build apps - without writing code
:: Lightning App Builder leverages re-usable Lightning Components
:: Lightning Apps fit seamlessly into the Salesforce1 Mobile App
:: Combine Lightning App Builder with Lightning Process Builder to automate business processes in your app
Intended Audience
:: Salesforce Developers and Admins.
Power BI Charts Tutorial | Counter Strike Data Analysis using Power BI | Powe...Edureka!
** Power B Training: https://www.edureka.co/power-bi-training **
This Edureka Tutorial on "Power BI Charts" deals with the importance of all the basic visualizations available on Power BI Desktop. It will help you create Impactful and Comprehensive Reports on the Power BI Desktop.
Follow us to never miss an update in the future.
Instagram: https://www.instagram.com/edureka_learning/
Facebook: https://www.facebook.com/edurekaIN/
Twitter: https://twitter.com/edurekain
LinkedIn: https://www.linkedin.com/company/edureka
Omnichannel is at the heart of today's Retail Transformation. However, most retail CIOs still struggle to redesign their technology frameworks to serve today's multichannel connected customer and support a growing number of new ways to shop. Lack of an omnichannel strategy, rigid legacy systems not allowing to leverage the benefits of cloud and mobile technologies, non-single view of customers across channels or lack of inventory visibility across enterprise to support distributed order management capacity are only some of the key challenges retail CIOs are facing.
This webinar will be conducted by Ismael Ciordia, Chief Technology Officer at Openbravo, Salil Godika, Chief Strategy & Marketing Officer and Industry Group Head at Happiest Minds and introduced by Xavier Places, Product Marketing Director at Openbravo.
What Will You Learn?
- Key considerations when designing and rolling out new architecture that delivers omnichannel services.
- Which technologies to evaluate, including PIM, OMS, Cloud, m-POS or Big Data.
- How some leading customers in the Specialty Retail subsector are progressing on their omnichannel path with the help of Openbravo.
- A summary of the main conclusions of the Happiest Minds' report "The State of Omnichannel Retail in the US 2015" .
A true omnichannel architecture is built around the customer. While it might seem complex to design a customer experience that is channel-agnostic, the opposite is true. Complexity is created by having disparate systems and processes that are maintained by several software teams using different architectures, languages and platforms. A small change to accommodate a new product or feature could require code changes in each environment, months of testing, and a high risk of defect as a result.
Why It's Time for an Experience-Led Commerce StrategyAcquia
We’ve all become digital natives: from millennials to boomers, we’re all evermore tied to our connected devices. And, as a result, the customer journey has radically changed. Today’s consumer expects a consistent brand experience across all channels and devices. Thus, the competitive bar is continually being raised to outperform the market and attain higher conversion rates while continually meeting - and hopefully even exceeding - consumer expectations.
In the early days of eCommerce, the commerce platform was more than sufficient for the customer journey. eCommerce has now become the main growth channel for retailers and brands alike. In today’s complex world of omnichannel shopping, a stronger and more engaging experience that integrates content into the shopping journey is no longer an option - it’s a requirement. The best commerce experiences come from pulling together expertise across three essential dimensions: back-end commerce, front-end experience management, and user experience strategy.
Join us and hear how Acquia, commercetools, and Born Group bring their specific areas of expertise together, and hear how Moda Operandi has seen real value from the marriage of content and commerce. In this webinar, you’ll hear:
Why experience-led commerce is the future and why many brands are doing it
How to have enterprise commerce without the enterprise complexity and price tag
A success story from Moda Operandi discussing how they’ve integrated content and commerce and the value they’ve seen in it
Born Group will bring their deep knowledge of user experience to guide the conversation from a consumer's perspective. Register today and learn the value that content and commerce can bring to your business.
Take a look at how omnichannel retail should be. Connect with and convert customers in real-time using smarter software and better retail practices. This guide helps retail marketers sell more.
Shoplattice ecom framework by codelatticeCodelattice
Shoplattice is an independent e-commerce platform built on microservice-based architecture enabling businesses across the globe to offer their products and services online.
Build a Comprehensive Multi- Vendor Ecommerce store by Store hippoStoreHippo
An online marketplace is taken as the Multi-Vendor e-commerce platform wherein multiple third party sellers can make their profiles and sell their products or services at comparative prices although the products and services related information is to be given by the sellers itself. Multi-Vendor e-commerce portals are assumed to be simple and convenient with streamline functioning. Storehippo is one of the unique e-commerce Website Development Companies in India which is engaged in designing Multi-Vendor Ecommerce Store.
Features of the Multi-vendor Ecommerce Platform:-
Like other online shopping portals, Multi-Vendor Ecommerce platform too has shopping cart system, images of the products, login & sign-up options for the customers, and much more. But it has some specific and extra features which a normal e-commerce website does not have which are:-
1. A consumer transaction is processed by Market operator, which is delivered and fulfilled by the retailer/wholesaler/ vendor .
2. Wide array of products inclusions through multiple vendors
3. Selection & search criteria is much wider than vendor specific online retail stores
4. Multiple vendors can make their profiles and marketplace charge a specific amount of commission to let them operate their online selling through the market place.
5. Options are wide so prices will be more competitive.
6. No compulsory requirements of warehouse
7. Small as well huge businesses can enrol their products so all are equal having equal chances to develop their potential selling under one roof
8. This kind of site has two types of the panel: Admin panel through the owner of the marketplace manage the site and other is Vendor panel which is maintained by vendors. Although the site of the owner will have complete access to watch the vendors activities and their profits.
Store Hippo builds SEO-Friendly, Mobile-Friendly and User-friendly Multi-vendor e-commerce Portals which are customised with 100% secure source code. It’s a unique marketplace wherein different vendors can display their respective products under one roof and will be sharing the same shopping cart. After the great success of popular online stores like Amazon and eBay, e-commerce investors, as well as small and medium business owners are favouring multi-vendor systems, over regular online stores.
For more info, Visit the Web Link:
https://www.storehippo.com/page/create-multi-vendor-marketplace
WE BUILD
DEDICATED AGILE SOFTWARE DEVELOPMENT TEAMS
TO DELIVER CLOUD APPLICATIONS
In over Nine successful years of business and with the help of 50+ fantastic team members Vaival has perfected its sole dedication: to deliver Offshore Agile Software Development Teams.
We have worked with businesses of all types and sizes from all around the world, from independent startups and agencies to software product development companies, enterprise ventures and much more. They all came to Vaival with a simple request – to simplify their outsourcing experience, reduce their costs and lower time-to-market – and they were all delighted with what we helped them do.
The impact of Covid19 on your digital strategySmart Insights
The past 2-3 months has accelerated digital demand by 2-3 years.
In this session we look at what is here to stay and how to not only survive, but thrive as a business going forward with a more digital future.
We will be showing you how to understand where your business is today, what key areas to focus on, and how to prioritise digital transformation strategies.
An eCommerce Platform Manifesto | What Retailers Must Deliver to Outperform t...Mozu
Check out the presentation from a Mozu webinar featuring Forrester Research as they discuss the growing commerce technology industry and must-have technologies that most impact customer experience.
Epic Guide to Omnichannel Marketing and CommerceAlex Senn
Explore the unique and powerful world of omnichannel marketing and commerce. See how it impacts customer purchase journey, purchase frequency as well as lifetime value. Make the most out of your omnichannel marketing and commerce.
Similar to How to Implement Architecture to Support Omnichannel Services (20)
Openbravo WMS offers retailers a complete cloud-based solution for the efficient management of their daily warehouse and inventory operations.
An easy-to-use, mobile-enabled solution for the efficient and guided execution of tasks such as receiving, moving, picking, and inventory counts.
The Openbravo OMS is a cloud-based omnichannel order management system that provides a single, global view of all available inventory so allowing retailers to intelligently manage, sell and fulfill merchandise across all in-store and digital touchpoints. A key strength is its flexible order brokering, which ensures that every order meets each customer’s expectations in the most profitable manner.
Openbravo Store is one of the key elements of the Openbravo commerce platform. It is a modern cloud-based and mobile-enabled solution that helps international retailers expand the role of their physical stores by providing the tools required to meet the demands of today’s omnichannel consumers.
Cómo mejorar la gestión de su cadena de restaurantes con OpenbravoOpenbravo
VER WEBINAR: https://www.brighttalk.com/webcast/12131/263527
En este webinar les presentamos la funcionalidad que Openbravo ofrece a las cadenas de restaurantes, incluyendo características específicas para reservas de mesas, recetas o gestión de menús, respaldadas por una amplia funcionalidad horizontal de POS y ERP.
DEMO: Introduction to Openbravo for Advanced Warehouse ManagementOpenbravo
WATCH WEBINAR HERE: https://www.brighttalk.com/webcast/12131/263517
Effective inventory management begins with getting better visibility of what comes into your warehouse and what goes out. In this hands-on demonstration, the second in our series of webinars on inventory management, we will show some of the new Advanced Warehouse Operations features in Openbravo software that help retailers optimise stock, space and staff use in warehouses. The features include cross-docking, wave picking, cycle counts, quality inspection, dynamic priorities and travel sequences.
Cómo optimizan los minoristas la gestión de inventario con OpenbravoOpenbravo
VER WEBINAR: https://www.brighttalk.com/webcast/12131/263525
Hoy en día, los minoristas necesitan adoptar sistemas de gestión de inventario más inteligentes que les permitan entregar los productos adecuados en el momento adecuado y con el coste adecuado. En este webinar introductorio explicaremos cómo optimizar el inventario en su almacén para satisfacer las demandas de los clientes mientras se asegura que el negocio no gestiona un exceso de inventario, lo que implica costes innecesarios que actúan como un obstáculo para el rendimiento financiero. En un segundo webinar demostraremos algunas de las nuevas características de la solución de Openbravo que permiten a los minoristas adoptar técnicas avanzadas de gestión de almacenes que optimizan el uso de stock, espacio y personal para reducir el capital circulante y así mejorar el rendimiento financiero.
Cómo situar al cliente en el centro con una estrategia orientada al servicioOpenbravo
¡Haga que su estrategia minorista sea más orientada al servicio en 2017! Los minoristas que puedan ofrecer con éxito una estrategia de venta más orientada al servicio podrán beneficiarse de varias formas. Pueden aumentar la rentabilidad al ofrecer servicios de mayor precio y margen, y reforzar la lealtad a la marca utilizando el servicio como un factor diferencial que es difícil de reproducir por parte de los competidores.
En este webinar explicamos cómo el comercio minorista moderno está evolucionando para ser mucho más que satisfacer las necesidades de compras tradicionales. El éxito en el futuro dependerá cada vez más de poder satisfacer las expectativas de los clientes con respecto a sus estilos de vida de manera personalizada y orientada al servicio. Los minoristas necesitan entender no sólo lo que la gente compra, sino por qué, y esto les requerirá desarrollar muchas estrategias "más inteligentes" para detectar e influir en el comportamiento del cliente. La tecnología juega un papel crítico en la implementación de un enfoque orientado al servicio al comercio minorista, como se verá en este webinar. Para ver el webinar en completo, visite a www.openbravo.com/es/resources/webinars
Prevision de la demanda y planificacion de inventario en el retail omnicanalOpenbravo
Esta presentación examina por qué los minoristas necesitan mejorar sus actuales capacidades de Previsión de Demanda y Planificación de Inventarios. Expertos de Openbravo y FrePPLe explican la importancia del Software de Planificación Avanzada para producir pronósticos de ventas más confiables y optimizar la asignación de inventario para reducir los costos asociados con errores de previsión. Para acceder el webinar, visite https://youtu.be/hioC9GdZAEI
Demand Forecasting and Inventory Planning in Omnichannel RetailOpenbravo
This webinar examines why retailers need to improve their current Demand Forecasting and Inventory Planning capabilities. Leading experts from Openbravo and FrePPLe explain the importance of Advanced Planning Software in producing more reliable sales forecasts and optimizing the allocation of inventory to significantly reduce costs associated with forecast errors.
Cómo crecer con éxito en mercados minoristas emergentes con OpenbravoOpenbravo
Aprenda con este webinar acerca de las oportunidades y retos a los que se enfrentan los minoristas en las economías emergentes y cómo dichos retos influyen en la elección de la tecnología para tener éxito en dichos territorios. Presentaremos además cómo Openbravo ayuda a cumplir este objetivo con la presentación de algunas de sus capacidades clave y ejemplos de clientes.
Webinar accessible en: https://www.youtube.com/watch?v=YbQGojcGijQ
Estrategias innovadoras en logística de pedidos omnicanalOpenbravo
Nuestro objetivo para esta presentación es observar específicamente las implicaciones de la omnicanalidad en las operaciones de la cadena de suministro al por menor y en particular en la preparación de pedidos. También vamos a examinar brevemente cómo Openbravo puede ayudar a enfrentar los retos en esta área. Hacia el final de la presentación, usted como minorista sabra qué necesita para tener éxito en este nuevo entorno en términos de tecnología y capacidades clave.
Como construir una estrategia omnicanal para tiendas fisicasOpenbravo
Nuestro objetivo es presentar a la perspectiva de Openbravo en lo que es omnicanal, lo que está impulsando esta tendencia, y hablar específicamente sobre las oportunidades y los retos que presenta la omnicanalidad para las tiendas físicas. Hacia el final de la presentación usted tendrá más conocimiento de lo qué el minorista necesita para tener éxito en este nuevo entorno en términos de tecnología y capacidades clave. (21 Julio 2016)
Building a Successful Omnichannel Strategy for Physical StoresOpenbravo
Our aim today is to introduce you to the Openbravo perspective on what is Omnichannel, what's driving this trend, and to talk specifically about the key opportunities and challenges that omnichannel presents for physical stores. By the end of the presentation, you should know what retailers need to put in place to succeed in this new environment in terms of technology and key capabilities (21 July 2016)
Cómo ofrecer un excelente servicio al cliente con una solución de tiendaOpenbravo
Aprenda en esta presentación las principales capacidades de una solución de tienda para ofrecer un servicio excelente en la realidad omnicanal actual. Webinar asociado disponible aquí: https://www.youtube.com/watch?v=OXP42dSS09I
Beneficios clave de una solución móvil y lista para la nube para las tiendas ...Openbravo
Aprenda en esta presentación los beneficios principales de la adopción de una solución móvil y lista para la nube y conozca la experiencia de Openbravo Sports India en la adopción de Openbravo a través de las conclusiones de una entrevista con su responsable de IT y el CEO de Openbravo. Webinar asociado disponible aquí: https://www.youtube.com/watch?v=Su9-EE8MjWE
Preparando a los minoristas para una gestión de órdenes omnicanalOpenbravo
Aprenda en esta presentación los elementos principales a tener en cuenta por parte de los minoristas para avanzar en su capacidad de gestión de órdenes distribuidas, aspecto clave en la realidad omnicanal actual.
Webinar asociado disponible aquí: https://www.youtube.com/watch?v=Qy-v8FbtdHw
Tiendas físicas inteligentes en la realidad omnicanal actualOpenbravo
Conozca en esta presentación estrategias seguidas por las tiendas físicas para adquirir mayor inteligencia para conocer mejor a sus compradores en la realidad omnicanal actual. Webinar asociado disponible aquí: https://www.youtube.com/watch?v=z17fCLYWUmE
2. Today’s presentation is available to download on
the Attachment tab on the webinar page.
Visit openbravo.com/retailers/resources/overview/
Check out additional resources and don’t forget to
share them with your colleagues.
Have a question? Click on the Question tab.
Q&A will be at the end of today’s presentation.
Submit additional questions or comments after the webinar on Twitter.
Hashtag: #obravowebinar
Simple steps to increase the
value of today’s webinar experience
3. Ismael Ciordia
Chief Techonology
Officer
@ Openbravo
▪ Openbravo Co-
founder
Today’s Presenters
Xavier Places
Product Marketing
Director
@ Openbravo
Salil Godika
Chief Strategy Officer
@ Happiest Minds
▪ Happiest Minds Co-
founder
▪ Retail Industry Group
Head
4. ! Challenges
! How to build architecture
! Insights from Happiest Minds Survey Report
of US Retailers
! Action plan and Key Takeaways
! Q&A
Agenda and Goals
7. ! Single View of Customer
! Single View of Product
! Channel-agnostic Order Management
! Superb In-store Shopping Experience
! Enhanced Web and Mobile Shopping Experience
! Real-time Insights
! Scalabiltiy and Flexibility to Accommodate Future Needs
Key Business Goals for the Architecture
8. Key Architecture Differentiators
Search
Buy
Fulfil
Deliver
Pay
Return
! A service oriented architecture for
easier introduction and
deployment of new services and
higher granularity for decoupling
the different shopping steps
! Focus on channel integration
standardization for rapid
introduction of new channels
! Highly interoperable for rapid
integration with multiple back ends
and external systems
! Mobile-enabled and Cloud-ready
for higher business agility and
scalability
9. Services Layer
A Layered Architecture that adheres to SOA principles
Omnichannel Services including:
! Foundational services like security or loggin
! Services for new channel UI creation
! Business Services like Customer account
information, Customer purchase history, Product
reviews, In-store stock visibility, Payment…
! Services Orchestration to support cross-channel
scenarios like:
! Buy Online – Pick-up in the Store
! Buy Online – Home Delivery
! Buy Online – Return in the Store
! Reserve Online – Pick-up in the Store
! Store fulfilment
Third Party Integration Services that standardise
integration with external systems like 3PL,external loyalty
platforms…
Assisted and Unassisted channels:
! Store
! Website
! Mobile application
! Kiosks
! Call Center
! Social
! Price comparison sitesChannels
Omnichannel Services
Corporate Business Applications
HTTP(S), REST, SOAP
ThirdParty
Integration
Services
Business Logic Layer
Data Persistency Layer
Front End Layer
Data
ThirdParty
Systems
HTTP(S),
REST,SOAP
Services Orchestration
10. !"!#$%&'(('()!*%+'$,-,&')!#%./&/'()!01-,2-$2()!3%%.(!
Master Data Set for Consistency Across Channels
Customer
Data Product Data
Pricing and
Promotions
Data
! Build a single central repository with all customer
data and interaction across channels
! Build a single central repository for managing,
structuring and displaying product information
consistently across all channels
! Build a single central repository for managing,
pricing, offers and promotion information
! Define processes, governance, policies, standards
and tools that work together to ensure data qualityServices Layer
Channels
Omnichannel Services
Corporate Business Applications
HTTP(S), REST, SOAP
ThirdParty
Integration
Services
Business Logic Layer
Data Persistency Layer
Front End Layer
Data
ThirdParty
Systems
HTTP(S),
REST,SOAP
Services Orchestration
11. Flexible Fulfillment for Ultimate Customer Convenience
Order
Management
System
! Provide real-time stock availability across all
channels
! Support definition of business rules for flexible
fulfillment strategies, including minimize shipments,
prioritize stockroom locations, ship from closest store
or ship from location with highest availability
! Support cross-channel scenarios, including returns
! Enable store fulfilment
Services Layer
Channels
Omnichannel Services
Corporate Business Applications
HTTP(S), REST, SOAP
ThirdParty
Integration
Services
Business Logic Layer
Data Persistency Layer
Front End Layer
Data
ThirdParty
Systems
HTTP(S),
REST,SOAP
Services Orchestration
12. Mobile POS for Superb In-Store Shopping Experience
! A responsive design web solution or a device-
dependant application according to business needs
! Assisted sale and inventory visibility capabilities to
influence customer decision everywhere in the store
! Support for offline operations
! Open to integrate technologies like mobile
payments or localization technologies (RFID,
beacons)
! Very easy to integrate POS to become a single
repository of data from multiple in-store data sources
Services Layer
Channels
Omnichannel Services
Corporate Business Applications
HTTP(S), REST, SOAP
ThirdParty
Integration
Services
Business Logic Layer
Data Persistency Layer
Front End Layer
Data
ThirdParty
Systems
HTTP(S),
REST,SOAP
Services Orchestration
13. Easy Search and Buy for Better Online Experience
Provide “frictionless” online experience
! Mobilized website
! Show and filter by store stock visibility
! Show product catalog navigation (images,
video…)
! Show product reviews and allow to enter reviews
! Ensure cart persistency across devices (start in
mobile and recover it later from desktop)
! Integrate payments
! Offer different check-out options
Services Layer
Channels
Omnichannel Services
Corporate Business Applications
HTTP(S), REST, SOAP
ThirdParty
Integration
Services
Business Logic Layer
Data Persistency Layer
Front End Layer
Data
ThirdParty
Systems
HTTP(S),
REST,SOAP
Services Orchestration
14. Consolidated Reporting for Higher Performance Visibility
! Consolidate multiple channel into a single repository
that can be drilled down into
! Embed analytics into business applications for faster
adoption
! Evaluate mobile analytics
Analytical
Data
Services Layer
Channels
Omnichannel Services
Corporate Business Applications
HTTP(S), REST, SOAP
ThirdParty
Integration
Services
Business Logic Layer
Data Persistency Layer
Front End Layer
Data
ThirdParty
Systems
HTTP(S),
REST,SOAP
Services Orchestration
16. 16
Cloud-ready Mobile-enabled Interoperable OrchestratedTruly Modular
! Lower costs and
achieve higher
agility enabling
you to run lean on
your IT investment.
! Gain full freedom
to move from
Cloud to On-
Premise and the
other way around
as required for
your business.
! Gain full freedom
to select the
devices of your
choice thanks to
a responsive
mobile web
technology.
! Ensure
uninterrupted
operations thanks
to strong offline
support.
! Integrate easily to
leverage previous
IT investments or
ensure adoption
of future
technologies and
channels.
! Leverage existing
integration
modules like with
Magento,
Prestashop,
SugarCRM and
others.
! Build on top of an
OMS foundation,
a must for an
unified
commerce
strategy.
! Leverage
embedded
Business Process
Management
engine and
capacity to
define
customizable
business rules.
! Leverage
embedded
analytics to
analyze data
from various
sources in one
single repository.
! Gain actionable
insights that help
automate
processes, predict
behavior, deliver
insights to the
right person at the
right time.
! Easier to adapt
and extend.
Smoother
updates and
upgrades with an
integrated
Module
Management
Console.
! Enable more focus
on differentiation
and innovation
and experiment
with confidence.
Informative
Ready to Deliver Omnichannel Services
17. Leading French
Home Furnishings
Retailer
And Already Adopted by Leading Retailers. 3 of Them.
! ! 8.2bn in 2014 turnover and
900 stores in 22 countries
! Full Store solution
! Online channel integration
Enhanced shopping experiences with
mobile POS to progress in India expansion
and omnichannel strategy.
! Part of Groupe Adeo
! #1 in European DYI retail
with !15bn+ turnover
! Complete integration of all
retail channels for sales
growth acceleration
! Support for cross-channel
A new multichannel architecture with a fully
operational OMS up and running in 3
months with single view of clients across
channels.
! Full store solution
! 300 stores
! 4.000 POS
! +300.000 SKUs
! ! 2bn+ turnover
A new store solution for full control of store
operations, enhanced shopping experience
and higher fulfillment flexibility.
20. Provide order online pick up in
store
<25%
offer flexible fulfilment -pick up
from store/ ship from store
leveraging store network
44%
Insights from Happiest Minds Survey Report of US
Retailers
retailers enable customers
to engage across stores,
kiosks, web, mobile, social, call
center
38%
21. Deliver a perfect Order
70%
Accept returns seamlessly
across ordering channels
57%
Do not offer flexible / more
complex fulfillment choices
>75%
Insights from Happiest Minds Survey Report of US
Retailers
22. Do not have Customer
360 which is core to
Omnichannel
Personalization
56%
Insights from Happiest Minds Survey Report of US
Retailers
Provide ‘do not have to
repeat’ myself
experience, which
is a true epitome of what
a customer 360 view can
enable in a customer
service context
16%
23. Have ‘Save a Sale’ capability –
translates to lack of single view
of enterprise entities like
customer, inventory, product for
on-the-floor store associates
15%
Insights from Happiest Minds Survey Report of US
Retailers
Have KPI/ Incentive structure
that allows Omnichannel
Attribution for initiatives that
cross-over channels (like in
store pickup, in-store ordering
for home delivery etc.)
18%
26. • Omnichannel fulfillment through click and collect enablement for a US
retailer
• eCommerce enablement for a large cash and carry retailer
• Geo-fencing and i-beacon based communication for a global
clothing retailer
• Product recommendation system for a US apparel retailer
• Enhanced store associate engagement using gamified BI for a US
retailer
• Personalized recommendation using big data analytics for a leading
home improvement retailer
• Integrated retail and cinema platform for a leading European chain
• Consumer engagement application for a US toy retailer
• 24/7 monitoring SOC services for a gaming enterprise in US
• Penetration testing, Vulnerability management, Secure SDLC and
PCIDSS preparedness for an online player
Happiest Minds Retail
Our Retail Industry Offerings : Focused around Digital Transformation Mandate
Security and Infrastructure Transformation
Retail Success Stories
Domain
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• Customer Experience in Store
• Omnichannel experience:
Integrated Promotions and
Recommendations
• Associate Enablement and
Productivity
• Convergence of e-Commerce,
M-Commerce and Store Ordering
• Omni-Channel Customer 360
• Omni-Channel Customer
Feedback
• Omnichannel Maturity
Assessment, Strategy and
Roadmap
• Customer Segmentation
• Campaign and Marketing
Analytics
• Personalized Recommendation
• Big Data Ingestion and Data
Science as Technology offering
• PoS Security
• BYoD and Mobility Security
• IT in a box
• Network, Web and App Security
• Assessment – Security, Compliance
• Analytics Security i.e. Securing
your Analytics platform
• Data Security (PCI 3.0)
27. Key Takeaways
! Omnichannel has come of age;
Perfect Storm has landed
! Leadership Commitment is
crucial
! Stores remain nerve-center
! Big Data and Advanced
Analytics – bedrock of
Personalization Strategies
! Foundational Capabilities are a
must – single view of customer,
product, inventory, orders
! Security cannot be an
afterthought
28. How to Start?
Do an
Omnichannel
Business
Readiness and
Architecture
Assessment